Debugging :: Windows 8.1 X64 BSOD During Youtube Playback
Feb 28, 2014
Today I was playing a Facebook game, and I had Youtube playing a song. I scrolling down the Youtube page to see what other songs it recommended to me and my PC crashed. After the computer restarted there was a problem with my video card drivers which was causing everything to be viewed at a different resolution. This led me to believe it was a problem with my video card drivers. Therefore, I checked ATI's website and they have a newer beta driver so I installed that. I was curious to make sure the BSOD was a video card driver issue so I fired up bluescreenviewx64. Its saying the crash was caused by tcpip.sys driver.
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Aug 27, 2014
I have been getting this very annoying BSOD when ever I try to watch videos on a web browser or open multiple (youtube?) pages.
My default browser is google chrome but this error also occurs in firefox and internet explorer. I have tried disabling hardware acceleration but the problem still occurs. I've also replaced the RAM(memtest didn't show any errors) but that didn't solve the issue. I've also used different drivers for my GPU and the problem still occurs.
I can play graphically demanding games without a hitch but it's the browsers that are causing this problem.
I used bluescreen view to get a better idea of what's causing this and it shows that tcpip.sys is what causes the crash. A crash that occured last night was caused by ntoskrnl.exe+29652f and tcpip.sys+16bba1.
My system is a:
Win 8.1 64Bit
AMD Phenom II x4 955
AMD HD Sapphire 7850
8GB of DDR3 1600mhz RAM
256GB SSD Crucial MX100(OS)
320GB WD HDD(Data)
60GB SSD OCZ Vertex(Games)
And my wifi adapter is a Tenda wireless N150.
I tried using theSF diagnostic tool to capture the BSOD dump but when trying to install it said it needed framework which it was not able to download.
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Jul 4, 2014
I tried to fill in as much of my computer information as I could in my profile's system specs.
I've had 3 BSOD's in one day.
The first was while watching a video on youtube using Chrome. I had a few tabs open at the same time. Wasn't expecting a problem. The BSOD happened suddenly without warning.
The second was while playing Planetside 2. The fans spun up to 100% (I couldn't hear them with headphones, I just felt it) and then it crashed.
The third was also with Planetside 2. Fans spun up, I didn't realize it, BSOD.
After that I was hyper aware of the fans. They would start spinning up and I would switch to desktop and they would instantly spin down. I'd wait 10 seconds and go back into the game and it was fine for a while. Then it would do it again.
Brand new laptop so probably driver issues and maybe hardware.
The file is attached.
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Jul 17, 2014
I just put together a computer yesterday, and while most things seem to be working fine, I've been having some problems with YouTube and certain websites that have embedded ads with animation. The computer either freezes up completely or sends me to a BSOD that cites the problem as WHEA_uncorrectable_error. It happens almost every time within a few seconds of the video starting. It also froze once just sitting on the desktop with only a Steam download in the background, but I haven't seen that happen again.
Oddly enough, I've run several games on Steam to see if it would have the same effect, but I haven't run into that problem yet while playing games. Netflix and Hulu also seem to work fine.
Nothing is overclocked. I got drivers for the video card and mobo from the company websites, although I'll admit that I don't know much about that. My report from the diagnostic tool is attached. My build is posted below.
CPU: Intel Core i5 4590
Graphics Card: Radeon R9 280X (Sapphire)
MOBO: Gigabyte GA-H97-D3H
Power Supply: EVGA Supernova NEX750B (750 W)
HD: Seagate Barracuda 1 TB 7200 RPM
SSD: Samsung 840 EVO 250 GB
RAM: G.Skill Ripjaws X Series 8 GB
OS: Windows 8.1, 64 Bit
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May 29, 2014
BSOD comes out lately very often with kernel security check failure. İt's come out i guess when watching youtube video in fullscreen and paused video and away from keyboard and screen goes off (power managment). Then i come and saw BSOD with kernel security check.
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Sep 12, 2013
HP Laptop WIN 8, Does NOT play back any videos!!!!!!
I've sent my friend different video formats, but he can not open any of them.
Does he simply need to remove FLASH, and re-install the program....Does he also have to go into Flash settings, if there is one, and change to ALL FILE TYPES, like Windows Explorer has in it's tools, or settings? he and I also have DROPBOX, but without a player, he still can not play any videos.
What should he try next? He's not that close to me, and doubt if he knows how to download new programs like FLV, or another kind of program to work with this HP Laptop, or even go into ADD/REMOVE programs and delete the FLASH PROGRAM. If you need the model. I will get that shortly.
Does it also matter if he's using the ADOBE FLASH, or NOT? I'm not sure what his laptop has.
I use pinnacle Studio 15, so I can convert almost any video to a format, but playing on all computers can be challenging, with not everyone having the same video players. Mpg, Avi, .Mov, Quicktime, Flash
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Dec 8, 2012
I upgraded from Win7 to Windows 8 (both running the MS Media Center) and it's created a problem with music playback . It used to work fine, but now I get random stutters. Sometimes it goes 10 or 15 minutes without any problem, but often it's more frequent than that - and it's very, very annoying. The system runs an AMD A8 APU, Gigabyte A75M UD2H motherboard, 4 GB of RAM and Win 8 Pro with MC. I use the audio on the motherboard (Realtek HD audio) and output is via SPDIF to a dedicated DAC (brand is Rega) and then to a Denon amp. I've had no problems with audio from DVD/Blu-Ray, TV (via TV tuner card) or when streaming TV programs via the internet. Music is my prime use for the media center.
By the way, I've tried upgrading all the drivers I can, eg downloaded latest drivers from Gigabyte website, AMD website, Realtek website, Linksys website (for WUSB600N wireless network adapter). There is a newer driver for my TV tuner card (KWorld PCIE dual tuner PE310) available via MS update but last time I tried updating drivers for that card via MS update I lost all my TV channels and had to roll-back and re-scan them to recover.
I have an older MC system (running an Athlon 64 ) which I also upgraded from Win7 to Windows 8, and it seems to have no problem. It uses analogue audio out to an external amp.
I've read that Windows 8 has DPC latency problems and that can cause audio stutter. I downloaded some software which measures the latency, and it was showing a consistent value, in the "yellow" range - which seemed to mean it was slightly higher than ideal but shouldn't have been a problem. Unfortunately I can't recall the name of the software now, or where I found it(!!).
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Oct 4, 2013
This is a problem I've encountered on 2 totally different devices. The first was a stationary self built computer, and I figured the problem had to come from compatibility issues, maybe some kind of internal arguments between drivers and hardware, so I returned to Windows 7 and thought nothing more about it. Win 8 was still pretty new back then.
Then about half a year ago I bought a Fujitsu UH572 with Windows 8 pre-installed from the factory.where around every 20 minutes there's a 5 second window with choppy playback of sound, no matter which player used. VLC, Google music, youtube, Gom player etc..
This issue is far beyond ridiculous, considering Win 8 is meant to be Microsoft's big save, re-inventing the hole user experience on PC. So far I have next to nothing bad to say about the years I've spent using Win 7 x64, in contrast to Win 8 which so far has given nothing but anger management issues.
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Sep 1, 2013
When listening to any sound source like Youtube or BBC iPlayer the quality on this Windows 8 machine, HP Pavilion, is ok. If I record the music on either Audacity or Windows sound recorder the playback sounds weird like the speakers were under water. Tried changing levels but no difference made.
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Oct 19, 2012
For some reason quicktime files are choppy and jittery during playback in Windows 8. I have the latest Quicktime installed with no other codecs.
I tried playback in the quicktime player as well as in adobe products (premiere, after effects, etc.).
Here's a preview of what the playback looks like: [URL] ...
The same rotating star video plays fine on my windows XP machine.
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Feb 14, 2013
The volume for media playback is way to low in windows I have tried everything from disabling enhancements, I also have installed SRS HD audio software also with low volume.
An audio booster, or anything that would boost SRS Audio output. I also after using the default driver provided by Windows 8, updated to the newest Realtek HD driver, and still no difference.
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Jun 2, 2014
Media Player 32bit will prompt a window with "Windows Media Player encountered a problem while playing the file." and when I click web support, the code in the title is the error. I've installed a codec pack for Media Player and Media Player Plus, these haven't and probably shouldn't cause playback errors. The 64bit Media Player plays back all MP3s so I've resorted to using that currently, but it means I can't play FLAC files etc.
In the SF thread I initially started, with every MP3 that plays on VLC, it won't always state the codec information, and it's not related to which tracks play and don't on the 32bit Media Player. I've also attempted removing ID3 headers to no avail.
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Aug 15, 2013
I manually installed windows updates yesterday. They seemed to have installed fine. I rebooted and went about my day...early evening i stepped away from my laptop for a few minute and came back to the lock screen. It had rebooted from a BSOD while I was away...I wasn't doing much on the computer at the time. Comodo dragon browser open playing a facebook game and winamp streaming some music...
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Oct 22, 2013
I've been trying to update to Windows 8.1 but I keep having issues. I constantly have failing Windows Updates. I have tried a couple different things, renaming the SoftwareDistribution file to .old, Windows Repair, and full clean install of Windows 8. I for the life of me can't figure out what's going on.
Currently, I am unable to install the SF_Diagnostic tool for some reason. It's hung up on downloading the necessary files from Windows Features. I have a mini dump from Windows 8 attached and will try to update it with the SF_Diag tool if it ever installs.
Edit: had to manually enable .NET Framework in order to get the diagnostic tool to install. The mini dump is still the same regardless so I'll keep that there.
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Dec 9, 2013
it started happening about a week maybe 2 weeks ago but ill get random Bluescreen
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Sep 15, 2014
I started experiencing crashes when I was playing League of Legends and they increased in frequency and now my PC crashes as soon as I boot into Windows.
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Oct 11, 2013
Recently I've experienced random BSOD's in Windows 8. Although my computer know-how is limited at best, I knew it was best to upgraded my pc in steps. The first week I installed a SSD (with a fresh install of Windows 8 on it) and ran without any problems. A week later I installed 16 gigs of (new) ram (with the SSD) and everything ran fine.
The problems started two weeks later. I haven't made any changes to my pc or driver upgrades since then. If I idle in windows everything works fine. The same is true when running Office or browsing the internet. BSOD's occur when:
- Playing games (modern or old), either after 5 minutes or after 3 hours (seems very random but frequent);
- When wathing a HD youtube movie (BSOD's when doing this seem very rare though);
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Sep 15, 2014
i got another diffrent BSOD today when i turned on my computer here is the dump folder So here is the explain i turn on my pc it turn on it went to windows and few seconds later i got BSOD
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Apr 26, 2014
I have had a long history of BSOD issues on this system, and have exhausted my patience in trying to fix it. I have done my own research to no avail, and have even utilized my warranty to get parts replaced. At this point in time I have a replaced motherboard and video card but the BSOD issues have actually increased in frequency.
For testing I have re-loaded Windows. Ran tests on the memory. Replaced the hard drive with an SSD. Updated drivers as best as I could based on the version of Windows and availability of drivers, and as mentioned I have even had the Motherboard and Video card replaced. The only hardware left to rule out is Power Supply and CPU.
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Sep 15, 2014
We have a computer we're running Windows 8.1 Pro, which keeps crashing - typically overnight, and typically when we're running large computational simulations.
I have been working on parsing the WinDBG outputs, and finally got to:
Probably caused by : GenuineIntel
But before that, I see:
BugCheck 124, {0, ffffe0011caf8028, be000000, 100110a}
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
But I am not 100% sure what I'm looking at. In WinDBG I am pretty sure I've succesfully pointed the symbol path to download symbols correctly from msdn.
So we ran "dm log collector", the ZIP is attached.
p.s. We do have a large RAID drive attached via USB3; connecting that seemed to correlate to the start of these crashes, but that might be wishful correlation seeking.
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Nov 2, 2013
Since I upgraded to Windows 8.1 (from 8.0) I'm experiencing BSOD a while after Windows has started (about 30 seconds). I updated all my drivers by different means to be sure all is up to date.
Attached : the SF_diagnostic "grab all" file (zipped with my user name).
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Mar 8, 2014
I'm having a BSOD (attempting to switch from DPc) error message.
I've attached the minidumps.
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Jul 27, 2014
My Sony Vaio Multi-Flip has been causing a lot of pain recently. A couple of months ago, it was making a lot of noise (which apparently came from the fan) but the problem resolved itself and has rarely occurred in the last 2 months. The engineer said at the time, that it was most likely a fan noise (as opposed to the HDD).
However from the last few days, the laptop shuts down out of nowhere (without a blue screen). This happened 5-6 times consecutively the first time, after which I was somehow able to do a system restore to a couple of weeks earlier, to see if it might have been a software issue. That temporarily seemed to fix it, but a few days later the issue is back. It happens every now and then (say once or twice a day). The laptop just shuts down completely in a snap. What might be causing this? I have an important business trip coming up and the last thing I want is for this to happen when I am in a client meeting.
I notice my CPU temperatures are normally between the 55-70 degrees on average usage, so I wonder if replacing/cleaning the fan is the way to go?
Also, every now and then, I hear a "beeping noise" and I notice this is usually when I lift the laptop up or tilt it slightly, while it is still running. This is shown as a critical error in my event log, with error source "Kernel Power" and error description " The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
DM Log collector results attached as SF Doesnt seem to be working for me on Windows 8.1. The greens status bar doesnt go past the "u" of "lunch" text above it despite waiting for ages.
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Sep 15, 2014
trying to install a driver for my internet connetion, the installation goes just fine, but when at the end, where the drivers start installing, the PC gives me a BSOD no matter how I try regular installation, copying drivers files from a PC on which internet is working (this PC, working on Windows7). The full message is:
Driver_irql_not_less_or_equal (USBXHCI.SYS).
The specs of the other PC (notebook):
Asus X552L
Nvidia Geforce 820m
Intel core i5
4Gb RAM
2 3.0 USB ports
OS: Windows 8.1 Pro
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Jun 19, 2014
I am scratching my head, my machine is HP Z600 with windows 7 professional on it and I upgraded it with Windows 8.1, after the installation was done I've got two BSOD till now. I am not a technical savy person so I looked up online and found this place.
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Mar 20, 2014
Relatively new Acer laptop with Windows 8 keeps crashing.
Updated REV.ZIP file has some addition logs from two additional crashes today. In the process of updating Windows, and re-installing Word, which has become unresponsive.
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May 6, 2014
Recently on my gaming PC is have been having a completely random 0x0000001e, I really can't understand where it has came from, or what the root cause could be. It is a fairly new install at no more than a month old. I have not added any new internal hardware or anything like that, so what could be the cause for this random error? I have attached my logs to the main thread.
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May 23, 2014
I had a HDD go bad, so I set up 2 250gb Drives as a raid 1 setup. Windows 8 worked great before HDD Failure, but now after re-installing 8.1, it only runs for about 5 min before I receive DPC_WATCHDOG_VIOLATION. Dump Files are included below.
[URL] .....
Also, I have 3 monitors attached. The main Monitor displays the error, while the right monitor remains at the desktop and the left monitor shows a distorted blue screen. (Not sure if it matters..)
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Aug 2, 2014
I just formatted & installed Windows 8.1 on my laptop. I'm getting a lot of BSODs.
All of them "Critical Structure Corruption", can't quite pin-point anything specific. I've been installing some programs I use, etc.
Just now - it actually BSOD'ed while I was running the SF Diagnostic tool!
I have an Acer Aspire 5820, Core i3.
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Oct 11, 2013
I just got three 320GB Seagate drives setup in RAID 0 for Linux, and I decided to also reinstall Windows 8 on my SSD since it started lagging and running slower than normal. While trying to install Windows 8, right after selecting a disk/partition to install to, I got a BSOD about an error in a nonpaged area or something. When I tried to boot into the installer again, I got a BSOD immediately after the logo splashscreen (too quick to see what it was about).
-I'm booting the Windows 8 installer from a Corsair Survivor 64GB USB3.0 flashdrive. I'm gonna try a dvd with a different iso that I downloaded more recently on my laptop.
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May 2, 2014
Ever since I purchased this PC with Windows 8 installed (haven't updated to 8.1) I've been getting multiple BSODs at random times, and the error messages seem to be different. I am attaching the file generated by SF diagnostic tool. I am not used to troubleshooting PCs.
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