Maintenance :: Computer Won't Shut Down?
Mar 4, 2014
I recently built my fourth computer with the following components:
Case: Thermaltake Soprano Mid-Tower VO900M1N2N
MOBO: ASUS Z-87 Deluxe/Quad
CPU: Intel i7-4770K (Haswell)
Memory: Crucial Ballistix Sport 16GB Kit (8GBx2) DDR3 1600
PSU: Cooler Master Silent Pro Gold 800W
HD: Samsung 840 EVO 1TB
GPU: ASUS Radeon HD7790
Logitech MX3000 Wireless Keyboard & Mouse Combo
The operating system is Windows 8.1 Pro (clean install on the SSD). The system is so fast and awesome that it refuses to shut down. It makes no difference how I shutdown, it restarts in about 3 seconds. I have to physically cut power to the PSU to shut it down. I have updated all the device drivers and have the latest BIOS (version 1707) according to the ASUS website. I
As a troubleshooting measure, I also did a clean install of Windows 8.1 (not Pro version) on a 250 GB WD HD without the MOBO and GPU drivers and booted with only this HD (all other storage devices unplugged). The same problem persists so I believe it is a BIOS setting or a motherboard problem. I am using the default BIOS settings without overclocking the CPU.
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Feb 2, 2013
I've had my windows 8 computer since December and for the past month or so it will not restart or shut down unless I do a hard shut down with the power button. When hitting restart it starts to shut down, then comes up with "restarting" screen and just stays there, never moves from there. On shut down it just freezes after closing down windows. It can't be good always shutting down via the power button. I haven't added any new programs at all so not sure why this started happening.
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Jan 3, 2014
I have a Dell XPS 8700 Desktop, has 8GB of RAM and a 1TB hard drive, running Windows 8.1 which I had installed the day it came out..the PC I purchased in September 2013..for the past few weeks I have noticed how when I shut down the pc that it can take up to 4 minutes to shut down, the monitor will go black but the power button the tower will remain white til it turns off, it used to turn off in a matter of seconds, now its minutes..same issue for restart, takes about 3 minutes to restart and no one from Dell can figure out what the problem is..all I had installed in December were updates from microsoft thats it, other than that nothing new has been installed. Yesterday I got a notification from Dell on my PC notifying me that I should update my BIOS which was A4 to A6 which I did and still the same issue..talked to five technicians and no one can figure it out, been told maybe its software related and I need to reformat the hard drive, I feel that would be a waste of time, if there was an actual cause I would do it, but to format my hard drive with no known cause of this problem would be stupid, it would just happen again.
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Oct 29, 2013
While updating my computer i accidentally left the charger out. So it shut down towards the end of the update and now when i restart my computer i'll only the see the HP start-up/loading screen and then the screen just turns black and all i see is my cursor. I didn't get any Windows installation cd with my computer and now what to do.
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Nov 18, 2012
I installed Windows 8 and another monitor on my GeForce GT 240 video card. I have one monitor on a DVI and another monitor on VGA. Every couple of minutes the computer shuts down. It can be anywhere from one minute to one hour or maybe not at all. My power setting or set to NEVER on both monitor and Sleep. I'm wondering if it can be my Video card that is shutting down my computer. I know Video cards, and RAM that can stop a computer cold. Or could it be something in Windows 8.
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Jan 2, 2013
the last few days a came upon my computer and it was shut down when i restarted the computer
it said the computer encountered an error an shut down
sending info to Microsoft
1- how can i find out what caused the error
2- has others had similar this problem
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Oct 20, 2013
I built a custom PC about a month ago, and did a clean install of an OEM copy of Windows 8 with no problems. Upon launch this past Thursday, I downloaded the Windows 8.1 update from the store, which I like except for one problem:
Shutting down the computer by pressing the power button or "shut down" from the charms bar power menu shuts down Windows, but leaves the computer itself on and running, case fans spinning and all. Oddly enough shutting down the computer using the menu I get by right-clicking the new start button shuts down the computer properly, and that is the only way to do it without flipping the computer's power switch. That said, I would still like it to work 100% properly.
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Jun 8, 2014
I was using my son's laptop (hp 255) as mine is in for repair and thought I would install windows 8.1 onto his system as a free upgrade (bought in march this year running windows 8) Unfortunately the power failed whilst the update was installing and now I can't boot up the computer and he did not create a system repair disk I have looked at safe mode (turn on and press esc) and that will bring me to various options - I have tried restore and it appears there are no restore dates available..
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Dec 31, 2013
I have a laptop that's only about 5 months old and runs Windows 8. When I had to pack it up to go, I went to shut it down, and it started doing the windows update. I closed the laptop, packed it up, and left. When I start it back up, I see a screen with two options: Troubleshoot and Power off your PC. When I click trouble shoot, this is what I see:
Refresh your PC, and Reset your PC, Advanced options.
When I click refresh my PC, it says "The drive where Windows is installed is locked. Unlock the drive and try again.
When I click reset, it says, "Unable to reset PC. A required drive partition is missing."
When I click advanced options, this is the screen : [URL] ......
The four options are: System Restore System Image Recovery Automatic Repair Command Prompt
When I click System restore, it says I need to restart the PC, and select an OS and then select system restore, but I have no clue how to do that.
SIR says "The system cannot find the file specified (0x80070002)
Auto Repair says that it cannot fix my PC. No reason why.
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Jun 20, 2014
This is the 5th time I've had the charms not showing up forcing me to shut down then computer by using the button in the front of the thing. what do I do to fix this so if the same thing happens again, the charms do come up.
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Jul 1, 2014
I would like to automatically create a restore point everytime I shut my computer down. I have had no success with TASK SCHEDULER (which could easily mean I'm doing something wrong). Heard of/ Use any 3rd party software for this?
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Aug 20, 2014
My computer was stuck in shut down twice and have received Driver Power State Failure BSOD.
OS: Windows 8.1 32-bit.
sfc /scannow -> clean
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Feb 9, 2013
Everything goes as it should, and when computer should shut down, monitor turns off but computer still works (leds on the case, fans and so on).
I don't know what's happening, and why? It's not every time when i shut it down, but it just happens.
I'm using Object dock Start8.
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Aug 21, 2013
Windows 8 which I installed recently (from factory recovery image) suddenly now takes too long to shutdown.
Around 2 minutes and 20 seconds. I tried disabling and enabling "Fast Startup" but that didn't affect the shutdown time.
Also reduced the "WaitToKillServiceTimeout" from 5000ms to 3000ms but also there is no effect.
Also the "ClearPageFileAtShutdown" is set to 0.
I even tried hibernating instead of shutdown and it took 2:20 minutes too !Also disabled hibernate with "powercfg -h off" and tried to shutdown , and took 2:20 minutes too.
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Jul 7, 2013
When I've been running certain programs on my computer, I keep getting the message, program has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. This has happened to me in Internet Explorer when I try to play movies, Windows Media Player, Norton Internet Security and when I try to run Windows Experience index.
Some programs wont even open. My computer has been running fine since I purchased it 8 months ago. This started happening after a windows update a couple of weeks ago. I've refreshed windows 8 twice, ran a full system virus scan, ran malwarebytes and it found nothing. I also tried sfc /scannow and used dism /online /cleanup-image /restore health to fix component store corruption and fix corrupt system files and also tried gwscan from Hirens boot cd. I generated a system health report and this is what the report came up with:
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Oct 31, 2012
I'm getting soo many problems regarding booting after upgrading to Windows 8 Pro yesterday on my Asus Zenbook UX32A.
Specs:
2nd Gen i3-2367M processor @ 1.4GHz (for Ultrabooks)
6GB DDR3 RAM
500GB HDD + 30GB SSD (for Fast Resume, etc.)
Issue # 1: Whenever I Restart or Shut Down, the system HANGS there and does not progress *most* of the time. To fix this I have to always resort to holding the power button.
Issue # 2: When I boot the PC up, it takes SO long for me to get to the Start menu, around 1:15-1:30 min, which is longer than it took me on W7. I know I have an HDD, but this is abnormally long to me. Once in a blue moon, I will boot up in a matter of 30-40 seconds (which I think is how long it should take), but mostly it takes really long.
Issue # 3: To test the above 2 issues, I went ahead and opened msconfig from Run, and disabled all Non-Microsoft services except AVG to check. When I shutdown and power on - everything is fine, shuts down nicely, powers on nicely - however, the second time I do this, the system will hang on shut down, or will hang on start up, sometimes I can hear the startup sound but nothing on the screen, all sorts of weird actions.
Issue # 4: This one is funny. On standby (lid down), the system will restart itself. Happened while I was sleeping, I could hear the boot sound.
EDIT: The problem is still there when I disable 'Fast Start-Up' in Power Options. The problem is due to the processor state, it keeps resetting to 100%.
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Apr 19, 2013
Having a problem with the Regular Maintenance waking the computer (Windows 8 on a Lenovo Q-190) to do its scheduled task as it's supposed to do. Here are the symptoms:
1. If I change the time for Scheduled Maintenance in the Action Center (Change Maintenance Settings), it WILL be reflected properly in the Properties of the Regular Maintenance Task in Task Scheduler.
2. However, if I check the box for "Allow scheduled maintenance to wake up my computer at the scheduled time" in the Action Center (Change Maintenance Settings), it WILL NOT reflect in the Properties of the Regular Maintenance Task in Task Schedular. Specially, I check the box to wake up my computer in the Action Center Maintenance Settings, but the corresponding checkmark is NOT reflected ("Wake the computer to run this task"), in the properties of the actual task in Task Scheduler.
3. I then put the checkmark directly in the Regular Maintenance Task itself ("Wake the computer to run this task"). However, at some point in the future, (not right away; I close and then reopen the task to make sure that it 'sticks'), the checkmark "disappears. Then, the task does not run at night while the computer is asleep, but runs in the morning when I wake the computer for regular use. At that point, the checkmark in the task is gone.
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Sep 20, 2013
How do I get my computer to Hibernate. The power options only allow for shut down, reboot, and sleep... I know there is a way
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Aug 6, 2014
My computer freezes randomly when I am using multiple programs. For example Photoshop and Chrome. Fortunately it doesn't happen all the time. But is it is still very annonying. I think the problem is driver related but I'm not sure. It has never happend when playing games.
Symptons: Freeze/Lockup. Cannot control the mouse. The only thing I can do when it happens is to hold the power button.
Information:
- Computer: Alienware 17 Laptop
- OS: Windows 8.1
- Attachment: Event Viewer administrative logs- Do you need more information?
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Sep 11, 2013
I have had some issues with my laptop running very hot even when it's not used. I figured out that it was because of my cpu running at around 80% all the time. This of course, is causing a cpu idle temp of around 65c and a quickly depleted battery.
The computer (a Sony VAIO SVS1513C5E) have two modes (Stamina and speed) that switches between silence mode (low effect and integrated graphics) and high performance mode (hybrid graphics, high performance). CPU temp is at 65c when running in 'silence' mode (can't say that it is very silent, given the fanspeed to cool down the computer). High performance increases this to 75c (still idling!), and increases the fan volume by quite a lot.
I did scan it with windows defender, without anything coming up. I am also running process explorer at the moment, it says that system is using ~20% cpu, services.exe a tad above 20% and around 20% idle. The rest of the processes are using a total of around 2-3%, leaving 37% (?). The 20% from services.exe seems to be mostly svchost and some intel bluethoot driver (that I will be uninstalling, as I dont use bluethoot anyways).
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Mar 18, 2014
It happens when I want to alt tab. Somehow my laptop just sleep like that. Left alt button to be exact...
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Jun 11, 2013
On my power plan I have this settings:
Turn Of display: 5 minutes
Sleep: Slepp After: Never.
This settings are equal in battery mode and plugged in.
The problem is that the computer enters in sleep when the display is turned off (after the 5 minutes)
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Jan 22, 2014
CPU INTEL CORE I--3770K LGA1155
Motherboard ASUS P8Z77-V
I feel my pc is not fast enough, so i opened Task Manager, Performance and as usual when doing almost nothing CPU runs between 1.5 ghz and 3 ghz.
When needed he goes up to 4.06 ghz.
I do not like this at all, and want CPU to perform at least at 3.5 ghz as he is supposed to do.
above you see both motherboard and CPU.
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Dec 7, 2013
i have recently encounter a problem with my pc.when i was starting my pc it automatically began startup repair & diagnosing your pc screen came.then after some time a message came windows could not repair your pc.details are in D:system32Logfilessrtsrttrail.txt why it is D ? it should be c.
then i restored my computer to one day earlier,then i again ran the automatic repair,it again showed windows could not repair your pc.when i looked into srt.txt i didn't see any error msg.so why it saying that windows could not repair your pc.my specs in my signature & here is my txt report >>
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May 15, 2014
Windows 8 waking & sleeping issues:
This is a backup task I've been using for several years with Windows 7 machines, but only recently started adding to Windows 8.1 boxes. The strange behavior is as follows:
-If the computer is on, the task will start at the scheduled time and do it's thing.
-If the computer is asleep (S3), it will wake up at the scheduled time, but the task never runs??!!
I have attached the XML export of the task ....
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Jul 16, 2013
Lately I have been having major problems with my other computer as it started to freeze constantly and keep messing up then ended up just somehow frying itself, I got a new one and it has been freezing for a few seconds at a time usually when i'm using chrome (it's happened about 6 times so far) and i'm really scared that this might be a messed up PC too.
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Jan 21, 2013
After two refresh and one clean install of Windows 8 within a two-week period, my computer freezes while I'm running CCleaner. It always stops at the same file:
CUserAppDataLocalTemp\_ME149482PyWinTypes26.dll
First few minutes, I can still use my computer, but after that, I cannot print, cannot open Task Manager, cannot shut down the computer. After numerous attempts, I'm able to close CCleaner, but my computer remains frozen.
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Oct 19, 2013
After updating from Windows 8 to Windows 8.1 my PC doesn't seem to want to sleep.
I've done some googling and cant really find anything. I found a command prompt thing I should do. I did that and it said nothing was keeping my computer awake.
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Aug 17, 2014
My computer is running very slow all the time, but every 30 seconds - 10 minutes my computer freezes lots of times. I have downloaded a lot of things, and I downloaded something before and it made the computer run very slow. I just wanted to know if the download had anything to do with it.
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Oct 26, 2013
On windows 7 if I right-click on the computer icon, it gives me all kinds of information. It tells me the type of processor, amount of memory, amount of RAM, etc. That does not happen on windows 8. What can I do to get that information on 8?
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Mar 28, 2014
I bought a new laptop with a Windows 8 Pro x64 pre-installed on it.
Then I upgraded my OS to Windows 8.1 Pro from Windows Store.
After that I thought I'd create a backup of my system so I don't have to re-download the Windows 8.1 upgrade and at the same time having the option to reset my laptop to it's old operating system in case I want to, so that being said, I created a system image backup using Windows' Imaging Utility and pointed it my external drive. It took a couple of minutes and the image was successfully created.
I double checked the image file and I can see it on my external drive saved in a folder called 'WindowsImageBackup'. The backup files is approximately around 35 GB.
I also tried using the System Image Recovery option from BIOS to check whether the backup file I created really works, and it did because it was recognized by the system through the dialog box "Re-image your computer".
My mind was set that if anything bad happens to may laptop, whether if it got infected with a virus or the operating system crashed or even if the hard disk gets broken I could simply put it back to it's previous state using the backup image I created. So I played with the partitioning of my laptop, I even installed other operating systems for educational purposes, but when I finally wanted to bring my laptop to its previous state I failed...
The System Image Recovery from BIOS that once recognized my backup image throw an error at me saying the 'Windows cannot find a system image on this computer'. How can I fix this error? Is there still a way to recover my laptops previous installed OS or is it gone for good?...
1. Download bootable USB 3.0 drivers and tried to load the drivers on the during System Image Recovery. I think I got that tutorial here in this forum also but not sure, anyways it says that my external hard disk might not properly load because windows does not support usb 3.0.
2. I tried installing macrium free to re-image the vhd files from my backup image and tried to use the new image created by macrium to backup from. Re-imaging and backing up from the macrium image is successful but when I restart my laptop to check whether the backup works, I got an error saying 'Your PC needs to be repaired... Error code: 0x0000225'. I boot from my rescue disk and open up the command prompt to run a command like 'bootrec /scanos' but the result says detected windows installation is zero (0)...
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