Hardware Drivers :: HP Envy 17 - DVD Won't Play Windows 8.1 Upgrade
Jan 19, 2014
I have recently upgraded my Envy 17 to Windows 8.1 and am now having real problems getting the DVD / Blu-ray to recognize any discs. I have done a search on the HP website but with not much luck, a lot of the time it just takes me back to the search page and the support pages are only for Windows 7.
The computer is an Envy 17 1050ea Notebook
The drive is a hp DVDWBD TS-TB23L
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Feb 1, 2014
I have a new HP ENVY 700-147C with 12GB RAM running win 8.1 & I have a vexing problem; I can easily mount an iso file to virtual drive from windows explorer but I am not able to play it with PowerDVD or any other player.. It sees the virtual drive but it does not load the movie only the VIDEO & AUDIO_TS folders with the VOB files are seen.
However, PowerDVD will automatically play a movie on dvd disk when it is inserted into the player & it can play it from windows explorer by right clicking on the dvd drive & 1 of the choices is "Play with Cyberlink Powerdvd." When I right click a virtual drive containing an ISO file from my HDD, showing drive letter & title, just like the DVD disk, the "Play With Cyberlink PowerDVD" choice does not appear.
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Dec 23, 2013
I upgraded my Windows 8 to 8.1 a few weeks back and ever since then I've been catching the BSOD (seemingly) randomly. I've tried everything I can think of yet still can't things going right again. I've tried refresh, repair, restore you name it. I've done malware searches, registry repairs, I've even run AVGs cool toolbox program (which found A LOT of crap not set properly). I've ran chkdsk, scndsk, and every other *dsk I can think of. I've even reformatted my drive (from within windows and without) a couple times. Somehow I've got what seems to be a stable system, but even a few hours ago it gave me the BSOD. It's booted back up, and has been running since but I cannot play online games (Forsaken, SWOR, etc.) without it freezing up and threatening me with that BSOD again.
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May 5, 2014
I have bought a HP envy 15 and upon using it a couple of times I turned it on again and Bluetooth had DISAPPEARED it was non existent in any settings or the Control Panel or anything except in Device Manager. After excessive clicking around I found that it had been turned off so I turned it back on.
I have used it for a while since until I turned it on today and found it to be again completely disappeared, I have tried everything within my knowledge to fix it and right now I have re-remembered how utterly worthless HP are at making hardware. I cannot find how to turn it back on again if it is the same error, but I do not think it is.
If I go into my device manager now (see image) it has the exclamation mark through it which means what exactly?? Clicking to update the driver does nothing, restarting does nothing, I can't see how uninstalling or disabling it will do anything.
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Jul 28, 2014
I use a Sandisk Cruzer Extreme USB 3.0 32gb flash drive. When I plug the flash drive in, autoplay does not come up however the flash drive shows up on My Computer, but not Device Manager. It does not show up on the tray (the "Safely Remove Hardware" icon), but other USB flash drives do. The drive is fully working and I can transfer files to and from the drive, I just cannot autoplay nor eject the drive safely.
I've done the obvious such as ensuring autoplay is enabled, formatting the drive, trying different ports, and now I'm not sure what the problem can be.
I've observed that it's only the first USB port on the front panel that has this problem, but all other USB drives autoplay fine on this port. (I think only usb 2.0 - 3.0 devices do not autplay)
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May 25, 2014
I just got my new laptop, it came without an OS, so I installed Windows 8.1 Pro.
I've only got BSOD so far when:
-Recording Counter-Strike Source with either NVIDIA Shadowplay, Fraps or Bandicam. It happens allmost instantly after starting recording (about 15-30 seconds).
.Just playing Asphalt 8: Airborne (from the store). One time I got BSOD almost instantly, another time I played for a couple of minutes before I exited the game myself.
I did not get BSOD when:
-Playing Counter-Strike Source and using Skype (and not recording).
-Recording Arma 3 (recorded for 1 hour).
These are the erros I've been able to capture (when playing CSS and recording):
BUGCODE_USB_DRIVER
PAGE_FAULT_IN_NONPAGED_AREA
ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
KERNEL_SECURITY_CHECK_FAILURE
PFN_LIST_CORRUPT
KMODE_EXEPTION_NOT_HANDLED (win32k.sys)
KMODE_EXEPTION_NOT_HANDLED
MEMORY_MANAGEMENT
And I also did ran Memtest86+ twice: [URL] ....
The archives are from dm log collector and SF_Diagnostic_Tool
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May 31, 2013
I have a laptop that came with W7 64bit. My headphone set worked fine - sound and mic. I upgraded to Windows 8, and now there's no sound or mic. I've followed various Windows 8 checklists but the system says everything is working. The same headset works fine on my WXP laptop.
I downloaded and installed Realtek High Definition Audio Driver for Windows 8 64bit. No change.
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Jan 19, 2014
Ever since I upgraded to Windows 8.1 (the day it came out) iv had this random drive listed in the disk optimizer thing. I just let it go but i'm pretty sure there's a way to remove it. Here's a pic of what it looks like: [URL] .....
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Oct 20, 2013
After upgrading to 8.1 all of my previously listed devices are no longer listed under devices... in fact there are no devices listed. I can also not add a device. If I look in device manager they are listed there and if I go to print the printer shows up and I can print. The screenshot below shows what I see when I open "Devices and Printers" in control panel. The biggest issue is not being able to add devices like Bluetooth speaker.
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Oct 26, 2013
Since I have upgraded to 8.1 my remote control no longer works it is detected in device manager and driver is installed but when I click skip,play, stop etc nothing happens. I use it mainly for my music.
Is there a way to get it working again. I use the default music app to play music which I preferred the old version to be honest.
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Aug 23, 2013
I'm using windows 8 pro which I upgraded from windows 7 home premium in january. After the upgrade, my e key stopped working. After another few months, more keys stopped working and now, no keys are working. What do I do?
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Oct 29, 2012
After the upgrade to Win 8 Pro from win 7 64, I tried the LifeCam Cinema ...nothing happens. I uninstalled and reinstalled and the exe file is said to be the wrong file. When i clik the tray icon nothing happens. When
The camera connects under windows but essentially useless with very dark image.
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Feb 19, 2014
I have an HP Envy dv7 laptop running windows 8.1 I forgot my windows password so I made a 3rd party password reset disk. I changed the bios to legacy and disabled secure boot. The disk wouldn't load so I set the bios back to the original settings. Now I hear the chime that windows has loaded but there is a black screen.
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Oct 18, 2013
So, I installed Windows 8.1 x64 from the Windows Store yesterday and now my QB-35US3 Hard-drives keep randomly disconnecting and connecting again. I had no problems before the upgrade. The bay is connected via USB 3.0.
I attached the SF Tool files.
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May 6, 2013
I recently upgraded my HP Touchsmart IQ500 from Vista Home Premium to Windows 8 Pro. Aside from the lack of a media center or otherwise out-of-the-box-inability for DVD playback I've been enjoying the change. I solved the DVD problem with VLC, but I cannot figure out how to get my microphone to work now. It was fine before the upgrade, and now there's just silence when trying to Skype or record otherwise.
updating the drivers in the Device Manager which I have tried, only to get a message that reads:
Windows has determined the driver software for your device is up to date.
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May 1, 2014
Access to a mediatek/ralink bluetooth driver for the HP envy H8-1520t desktop. When I attempted to "upgrade" this Windows 8.0 machine to 8.1, it completely trashed the computer. Second attempt, Win 8.1 installs, but bluetooth no longer works.
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Aug 22, 2013
How do you permanently disable the clickpad on an HP ENVY laptop using Windows 8? Restarting re-enables the clickpad.
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Apr 20, 2014
Dell true to form has made the cmos non-upgradeable for use with Windows 8. So, with regrets, I need to know what motherboard, cpu and sound cards, memory, etc, I will need in order to upgrade this elephant.
Then of course, I need to know if my graphics card, NVIDIA GeForce 6200, power supply 250W, etc are sufficient. The power supply is welded to the frame of the box, so will be a pill to change out. I also need suggestions on which Sound card, since there isn't one now. It too is part of the motherboard.
I guess I should also ask if this upgrade is even possible. Is WIN 8 backward compatible with xp software?
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Nov 10, 2013
Just upgraded to Win 8.1 Pro from Win 8 on a Dell Latitude E6530. Everything was working fine; post upgrade, system does not recognize any of my SD cards upon insertion. [Don't even see a drive letter show up.] All other peripheral storage devices are fine.
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May 7, 2014
Hp G60-228CA Notebook laptop
Originally came with windows vista 32-bit, so recently I upgraded to windows 8.1 32 bit after about a month the track pad and keyboard BOTH came un-responsive, and in the device manager, it's coming up with a "COPROCESSOR" error.
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Jul 3, 2014
Yesterday, I clean-installed Windows 8 Pro x86 on an old Dell Vostro 1400 laptop which had been running Windows 7 Ultimate, and it activated and ran fine, without even a single exclamation point in Device Manager. I applied the update necessary to make the Store offer 8.1 and proceeded to install it as I've done on a couple other machines. After downloading the thing, it errored out with:
Couldn't install Windows 8.1
Contact your PC manufacturer to see if you can upgrade the System BIOS
When I clicked the OK button, it then gave me the informative and grammar-challenged error box:
Something happened and the Windows 8.1 couldn't be installed. Please try again. Error code: 0xc1900104
Try again Cancel
Ever the optimist, I clicked Try again, and of course, it proceeded to download all over again from scratch, only to error out in the same way. I then downloaded all the Windows 8 updates, although just the one had been necessary on my other machines that successfully upgraded to 8.1, and tried again, only to get the same result.
Today, I've discovered the Windows 8.1 Compatibility Assistant, which avoids the lengthy download of the upgrade every time (Microsoft, maybe you should run it implicitly before downloading 3 GB of transient data), and it tells me:
This PC doesn't meet system requirements
Contact your PC manufacturer to see if you can upgrade the System BIOS
Obviously, no BIOS updates are available, and what exactly is the problem here with my BIOS. The obvious googling turned up nothing except some people with Sony Vaios that had the same problem, which was corrected with a BIOS update, and of course, there is no information on what their BIOS update does to make the 8.1 upgrade possible.
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Nov 24, 2013
I have installed windows 8.1 enterprise x64 in my Hp Envy m6-1102sa and i installed all my programs, when I was installing Eset Smart Security v 7 and i restarted system. I got a blue screen on it (kernel auto boot invalid lock release) 0% since 5 hours.
I have restarted many times, no way except system restore and lose my all programs, this is the second time...
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Apr 4, 2014
Can't get any Shift F8 or ESC to work while powerup is going. Once the desktop appears, the icons in task bar begin reloading, every 2 seconds. Any attempt at a click is aborted by the reboot.
Only relief is press power button. Tried removing battery and draining residual charge by holding power button 2 minutes. No difference.
Windows 8 laptop I purchased a year ago. Don't recall if disks came with it. HP Envy dv4, 64 bit...
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Apr 27, 2013
My Old laptop died. Not a Harddrive issue it functions fine. I had Vista installed. I now have a new HP ENVY DV7. I would like to set up my new system to allow booting from either my old hard drive, or my new system. How to accomplish this?
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Sep 19, 2013
I have my laptop running windows 8, and whenever i boot it up it just shows the "HP" logo and then the spinning dots on the bottom, then it just goes to a black screen with a cursor on it. Now I cant do anything with this, seeing as it is windows 8 I cant boot it into safe mode from startup. I have an HP Envy Laptop.
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Feb 25, 2014
Although many folks don't like to let Windows do automatic updates, I have done that for quite some time. For some reason it has stopped doing it and I haven't even seen a request to update.
It says that I must be the administrator to make the change and I am the administrator.
I am using Win 8 - 64 bit and the laptop is a HP Envy m6.
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Jan 20, 2014
I have an HP Envy with a recovery partition. I did indeed create a dedicated USB drive that copied the recovery partition from the partition on the hard drive that shipped with the unit.
I wanted to create a restore registry type of system repair disk as you could in Windows 7. However even though I read that the option should appear in the Recovery Options that says: Create a Systems Repair Disk with a CD or DVD (see System Repair Disc - Create in Windows 8), that option never appears.
While I do have Acronis as a backup I would like a quick bootable CD/DVD that offers a registry restore option. But perhaps that is what the recovery partition is for and when the time comes it will offer me that option, not sure (????).
Or may be there is a separate .iso I can downlaod and burn like I did for Win 7 32 bit and 64 bit.
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Jun 12, 2013
After getting a new HP Envy M6 laptop on Monday I am now a Windows 8 user....after got familiarised with new metro style I have noticed that DVD maker is missing.... What has happened to this rather useful DVD creating tool that I come to love in Windows 7 as I there is No burn DVD option in Movie Maker....
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Apr 26, 2013
A friend of mine just bought a HP Envy dv6-1148ca and the LAN and WIFI keeps dropping out.
He has re-installed Windows 8 twice with the same results.
System specs:
Windows 8 64bit
AMD A8-4500M
8GB RAM DDR3 800MHz
750 GB HDD
AMD Radeon HD 7640G
Ralink RT 3290 802.1 bng WIFI adaptor - Driver v5.0.2.0 Date:2012-08-08
Realtek PCIe GBE Family Controller - Network adapter, Driver v8.3.730.2012 Date:2012-07-30
Searches showed others with HP laptops having the same issues, no one seems to find an answer to this problem.
Secure sites seem to be more stable, but do drop out.
Some sites won't start at all, others start but drop out after 1-3 hours.
We have reset the Power Management to not 'Allow the computer to turn off this device to save power' and still the same.
Other laptops on same network are having no problems, including other HP laptops, different models.
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Dec 21, 2013
I have Win8.1 installed on an HP Envy AiO. I have a little over a dozen tasks set-up in Task Scheduler. Everything was working fine until I attempted to install a Video File Converter from Cnet.com. That program installed something called "Auto Updater 1.2.0.3". And that's when our new problem started. The majority of the tasks in TS are now running every time we boot the machine. Not what we want.
I couldn't find much on-line about the Auto Updater program, and tried to uninstall with no success. I finally went into Safe Mode to install that way. The program is now uninstalled. I also am very careful about malware and viruses, so I ran MWBytes full scan and several AV scans with Avast Internet Security (rootkit, boot, full). All appears to be OK with the PC.
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Mar 9, 2014
I have a HP Envy x2, with Windows 8 pre-installed. After I upgraded to Windows 8.1, I started to notice many problems such as; the tablet wouldn't start all the time, the secure boot was disabled (but I fixed that), the app store doesn't work all the time, and Windows Update can't check for updates. The HP did not come with a recovery thumb drive or DVD. And I need "recovery media" to be able to refresh/reset my PC. I have tried multiple times to create a recovery drive, but my "Key" for Windows 8.1 is not valid and I do not know where my Windows 8 "Key" is.
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