Dell :: XPS 15 L521X Cannot Be Upgraded To Windows 8.1 Pro
Oct 24, 2013
XPS-15 L521X running Windows 8 Pro. I have Intel Rapid Storage Manager installed and operating (thinking this may matter). I have tried 4 times to upgrade to 8.1, no-go. It completes the upgrade to the point of restarting after making all configurations (according to the message text), but on restart it goes from Dell logo to blank screen, though I can hear the disk churning, and the mouse shows when I swipe the keypad; mouse also shows a busy indicator. I tried leaving the system alone last night for 6 hours, but when I came back it was still churning on the blank screen. When I shut down the system via power button and re-booted, it restored the original windows 8 and gave me a message that the system could not be upgraded to 8.1.
I tried uninstalling my firewall/virus program and that didn't work. At this point I don't care to guess anymore... I may call tech support and see what they say. I see by others' posts around the internet that there seem to many problems upgrading to 8.1.
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Apr 19, 2014
I had upgraded to Windows 8.1 after purchasing Inspiron 660s with Windows 8.0.
Under the Files Folder / Favorites group SkyDrive listed as a favorite. However, at the same level as Favorites, there is a OneDrive folder.
Under Windows 8.1, should not there be only OneDrive listed everywhere? Did something go wrong in the upgrade to 8.1?
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Oct 18, 2013
I updated to windows 8.1 yesterday and now I can't drag anything. I have tried everything I think, but it won't drag..Restore would probably work but I don't want to that.
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Oct 19, 2013
I have just upgraded to 8.1 from 8 and cannot find Widows Accessories anywhere. I don't really recall it being in 8 either but am not sure. I would like to have System Tools, Paint, Fax and Scan and Word Pad at least available to me from the Desktop.
Has Windows Accessories been dropped from Win 8.1?
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Nov 18, 2012
I have a Dell Latitude E6500. Before tonight, I was running Windows 7. I decided to update to Windows 8 and now I am unable to get any web pages to load. My wireless is connected but no pages will load when I open IE.
I can't imagine I am the only one who has run in to this.
Maybe it's a device driver; but I can't get to the Dell site to do any diagnostics.
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Sep 27, 2014
I have a Gateway NE56R41u with an Intel B960 Processor, 4GB DDR3 Memory and running Windows 8.1 I have had the Laptop for 1 year. I got the info above from stickers on the Laptop so there is no more info I can give you. It originally came with Windows 8 and I upgraded it to 8.1 when that became available. When I boot the laptop it goes to the first screen, I click on the icon and the password screen comes up, I put in the password and it goes to a black screen with nothing on it and stays there on that black screen. I tried hitting the F key on boot up but nothing happens.It is not the screen, not the graphics card, otherwise I wouldn't see the first two screens. It acts like the OS has been wiped off.
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Nov 16, 2013
I've just upgraded to 8.1 and I have seen this exact problem on a different laptop of similar specs (my specs should be in my profile).
I use a custom theme with dark colors. I like dark background and light text. The problem is that very often when I open a new explorer (like My Computer) or browser window (like Firefox), the whole background of the window/frame becomes white for a very brief period before showing the actual content of the window and assuming the dark background color that I assigned.
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Jun 15, 2013
I have a Toshiba I upgraded from 7 to 8...
I need to boot from a USB drive but cannot figure out how...
It boots up too fast, I don't even know how to get to the damn bios.
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Jun 8, 2014
I notice that starting when I upgraded from Windows 8 to 8.1, if I open a Windows App (such as the Store), the app will IMMEDIATELY minimize to the taskbar. This does not happen with applications such as IE, but it happens with BOTH Windows and non-Windows apps. This was not happening before the upgrade. I have run Windows Update but it still happens.
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Dec 19, 2013
Recently I have upgraded my Lenovo G580 laptop from windows 8 to windows 8.1. After up-gradation Wifi is stop working. I have checked the WIFI device driver(Broadcom 802.11n) in device manger and it is showing working fine but in the Networks section the Wifi is showing disabled.
I am attaching the screen shot of the device driver property and the my network panel.
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Oct 15, 2013
t i am fed up with the constant error messages since i upgraded to Windows 8.
I have run through several of the suggestions posted here but to no avail.
I have followed the instructions regarding the SF thread and will upload the zip file created.
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Apr 18, 2014
I have a windows 8 partition and vista partition. I want to uninstall VISTA, how do I do this? Do I set windows 8 as my active partition and just delete VISTA partition under disk management?
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Aug 10, 2014
I recently upgraded to Windows 8.1 from the Microsoft Store. Everything went well (so far) and I want to create a system image backup.
I have a 1 TB external hard drive with plenty of space, but there are some mp3 files on it. I'd like to know if storing the disk image on this drive will affect the mp3's (i.e., are they safe?)
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Jan 1, 2013
The laptop I have is an ASUS g74, I purchased the copy of windows 8 from microsoft's site, upgrading from windows 7 pro. I opted to keep all my personal files/apps because the programs it warned me as being incompatible were random games and such.
I googled this problem, and it seemed fairly common months ago when windows 8 first came out on dell/HP laptops. It worked flawlessly when I first upgraded and booted up fine but once I restarted I couldn't see anything other than the screen occasionally flickering brighter and darker.
However, if I plug my laptop up to a TV with an HDMI cable I can see everything on the TV. It's just the laptop screen that is blank.
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Dec 7, 2013
Ever since I upgraded to Windows 8.1 this has begun happening randomly when I try to play League of Legends my laptop will BSOD giving me the error Driver_IRQL_less_or_equal, never happened once before 8.1, I can play any other games fine it seems, but when I try to play LoL it tends to happen. I've added the Diagnostics zip folder ....
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Nov 28, 2012
Just updated from windows 7 to 8, on a Mac using bootcamp. Now my logitech wireless keyboard won't work - windows seems to recognize it but I can't type anything. My wireless mouse is being recognized and works fine. Can't find any updates or fixes on any site, including logitech.
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Jan 3, 2013
I've upgraded from Windows 7 PC to Windows 8 Pro (not clean install) today and I can't now view my personal files in the new apps screen. E.g If I go into the photo app it says there are no pics available. I thought I'd lost the data but when searching around I noticed a folder had been created on the new desktop which was the same name as my PC name in Windows 7. Clicking into this folder took me to Users folder -> and my folders which contain all the music and photo files etc.
If I launch Explorer, On the left hand side of the Explorer screen (where it displays the Library docs) I am unable to select any of these or drag files to these from the folder described above. Also, when connecting my iPhone, it asks if I want to import my pics. I know all of these have already been imported but it doesn't recognise this and tries to import them all again, I assume into the new location in Windows 8.
Is this something to do with permissions. I've used my hotmail account to set up as a new Windows 8 profile and this has Admin rights. Or do I physically have to copy he data to the new location where personal library files are held in Windows 8.
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May 3, 2014
I bought a Gateway E56R41u to replace my Acer netbook. However, I downloaded the free upgrade to Windows 8.1 and my audio quit working. I've downloaded all the drivers that I could find and nothing works. Is there a driver for another machine that will work with my Gateway?
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May 19, 2014
I have MSI CX480 and i just upgraded to windows 8 from 7.. my function keys are working before but now that i'm in 8 its not working. i already install my drivers but still, its not working..
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Apr 26, 2014
I just updated my Windows 8.1 when I restarted my PC. When I was going to login, it was just a black screen. If you are in the login screen, the selected language in the right left corner and the internet connection in the left corner. Both of those two signs are flickering in the corners. And my cursor is also flickering.
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May 14, 2013
I upgraded from windows 7 ultimate to windows 8 pro keeping my windows settings, personal files and apps as it is..the upgrading went smooth... but whenever i open IE10 it stops working and says "we're unable to return to..." I even troubleshooted it's performance.... but no luck
Before upgrading i ran the upgrade assistant, and it said inte(r) network connections isn't compatible with the OS... so i completely removed it...then installed Windows 8
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Feb 23, 2014
So I just did a clean install 8 upgraded to windows 8.1, I'm pretty sure I got all my drivers installed.
but for some reason IE11 looks fuzzy.
specs:
Lenovo y580
i7-3610QM
NVIDIA GeForce GTX660M 2GB
16GB Ram
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Dec 11, 2013
My wife has a Toshiba Laptop with windows 8, upgraded to 8.1. About a month ago I set up Skype on her computer and all was working fine. Then 2 days ago she tells me it is not working. If you click on the tile, it tries to open, but after 3 second or so it goes back to the desktop. If I move the mouse in to the upper left corner, I can see the opening screen it gives you and I can click on it and it will come up again but only for a second or so and then goes back to the desktop. It never starts Skype. She has the same problem with Microsoft Solitaire Collection. I looked in Programs and Features to do a repair, but they are not listed.
Since there is no listing in Programs and Features, I don't even have the option to uninstall and then reinstall it.
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Oct 24, 2013
I think I got this Event Log error after I upgraded to 8.1 but I' not sure. Anyway, when I go to event viewer I get a message that says "One or more logs in the query have errors" and then is says the Log that it cannot find is "Microsoft-Windows-DxpTaskRingtone/Analytic". I have looked and the log does not exist and OF COURSE when I try to cheat the system and create the log it does not like the "/" in the name! What the heck is going on and how I can tell Windows 8.1 to create the log.
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Oct 19, 2013
Upgraded to Windows 8.1 via the Windows Store. Now I can't open the store at all.
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Jan 17, 2014
I installed 8.0 with the factory disk and for awhile the option to "refresh your pc" worked perfectly. However after the 8.1 update, I get a message stating to insert the 8.1 disk and it won't work with my regular 8.0 disk. I don't have an 8.1 disk. Is there a way to download an iso and use that to refresh the pc then use the original 8.0 key? I usually try to restore every 6 months because it's a habit I have had since 7. Usually my windows works fine but I run low on SSD space and it's easier to erase and restart everytime.
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Dec 16, 2013
Downloaded this AM to 8.1 from Win 8. Have an old Gateway laptop, can't afford to get new even though I need one. The display is very dark - it was fine with Win 8. Is there some setting I need to change - can't find any way to make it brighter. Like I said, it was fine before & I didn't change any settings myself.
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Jul 28, 2014
I've just upgraded to 8.1.
I was always able to login as a different user and use my work network user credentials i.e. workgroupusername. On this version I can do this. I can only add users once logged in and switch between them on the login screen.
This version doesn't show the 'login with different user' link. I've looked around the settings, but haven't had any luck with getting it to appear on the login screen.
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Oct 29, 2013
I bought new lenovo ideapad Z400 touch 2 month ago with Windows 8. Last week i upgraded to win 8.1 and recover back to win 8 , since then i have some problems.
When I have the Task Manager open, I notice the disk usage climbing to 50, 75, 100 also the CPU , even though there's scarcely any disk activity going on, the laptop's fan is working harder and very noisy , my processor's speed and heat are jumping high without any programs on.
I tried almost anything, checked for viruses, disabled unnecessary startup programs, clean boot, but it still the same.
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Jan 22, 2013
Recently I upgraded my Toshiba Portege R500 laptop from Windows 7 to windows 8 pro. Everything worked fine for almost a month and since last few days I am not able to see login screen, its just blank. Since I am unable to login I cannot access the apps/programs neither I can shut the laptop from Windows 8 via Charm menu or Cntrl+Alt+Del.
I am stuck as I cannot reinstall the OS as when I use power down button on the laptop the machine goes to sleep and on power up I cannot access boot priority screen to change to optical drive.
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Oct 28, 2013
I originally had windows 8 prowmc licensed (I have the iso image for that in case I need to reinstall); I upgraded /updated from store free update; now I have a valid licensed 8.1 running; but I don't have an iso; and if I have to re-install, I have to install 8, activate it and again do a 3.5 gb download to update;
I read from DISM that I can make a install.wim image from the existing hdd OS partition; so is it possible to create an image for the existing 8.1 OS?
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