Unable To Remove Norton Security Scan As It Claims To Be Always Running?

Jan 15, 2013

My laptop has suddenly seized up and I think it might be to do with a security conflict - Norton security scan appears to now be on my laptop through, I think, some vigorous pop-ups which must have got past me. I've just installed - reinstalled - AVG 2013 (no idea why I lost it in the first place) so feel reasonably protected and want to try to get rid of Norton Security Scan to see if that unblocks the slowness. But it won't uninstall, claiming always to be running.

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I don't think there is a major issue but it is very irritating. I can resolve it for today by going into NIS, switching everything off and then back on again. So it looks like something has gone wrong with the communication between Windows and NIS at start up.

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Apparently, Microsoft Security Essentials triggered it. This wasn't the first time I've had to deal with a validation issue in a Windows PC. I usually just had to run the validation tool and be done with it. However, when I ran the tool this time, it simply took me to a screen where I could buy a new copy of Windows 7 Ultimate (or a new activation key?) to resolve missing security files. Obviously I'm not going to do that, but I'm running out of options other than perhaps running the Windows 7 Ultimate upgrade installer again and hoping that it returns Windows to default.

As it stands, I've tried reactivating, but it gives me an error message. I've tried running Windows Update because it seems that it stopped updating on the 21st, and that's when the latest security pack was installed. However, I get a code C0000022 error whenever I try to update. Should I just redo my upgrade installation or is there some other way to fix this?

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Recently when i perform a virus scan it has started to hang up when it reached the C: / Windows / temp / tmp00002b12c folder. So because it was hanging i decided to empty the temp folder.

All items went to the C:recycle.bin, then i performed the virus scan again, this time it now hangs on the same particular folder when scanning the C: / recycle.bin

So i emptied the recycle bin and even now it still hangs on the same folder and is unable to complete the virus scan, the virus scan stops dead as soon as it reaches this point, just hangs there until i force close the anti virus software.

I have read and digested a lot of information explaining that the files do not get deleted, only the index to the file when emptying the recycle bin, but i can not seem to find a way to solve my problem, how do i get access to this file that exists on my drive to clear it to allow me to complete a virus scan??

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