Laptop Not Recognizing Printer

Apr 13, 2011

I have a new laptop, which was set up for me in the shop. Everything was working perfectly. Now however, my PC is not recognising the printer. I have previously been able to print from this laptop using the same cable, printer and USB port.

When I try to 'troubleshoot' this problem, I get a message that the printer driver is not installed. I thought Windows 7 automatically installed devices when connected via USB?

I have double checked the cable with another laptop and all is fine. I have double checked both USB ports with other devices and all is fine.

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