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May 27, 2012

My parents brand new pc - a dell desktop - Windows 7 - i5 core, a really nice fast machine. They have a HP psc 2410 photosmart printer that they used on their old machine. I installed it on the new one, it installed fine - no problems. However, on some websites - and I can't figure out exactly why some work and some don't, but for instance - on the Food Network site, when she goes to print a recipe, it will overlay the pages on top of each other. It does this even in the print preview.

Also, she can no longer click on "clickable links" in emails. Or even on some web pages. For instance - the "manage attachments" link below, which I can access on my machine with no problem, here on this new PC, does absolutely nothing.

We are using IE9, that came installed. All updates have been done. I have never seen this behavior before - and I'm stumped.

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 3893 Mb
Graphics Card: Intel(R) HD Graphics, 1722 Mb
Hard Drives: C: Total - 79899 MB, Free - 3595 MB; D: Total - 396937 MB, Free - 86756 MB; H: Total - 99 MB, Free - 60 MB;
Motherboard: Hewlett-Packard, 1425
Antivirus: Microsoft Security Essentials, Updated and Enabled

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