MS 5000 Bluetooth Mouse Won't Recognize Anymore
May 11, 2012
My Microsoft 5000 Bluetooth mouse suddenly stopped working with my Dell precision m4500 laptop after nearly a year of working fine.The batteries are new, I tried re-pairing it with the laptop, but it won't discover it when I try to add new device (the mouse is ready to pair). My Microsoft Bluetooth keyboard still works fine, and I tried pairing the mouse with my macbook, and that works fine.
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Jul 6, 2011
My microsoft 5000 Bluetooth mouse suddenly stopped working with my Dell precision m4500 laptop after nearly a year of working fine. The batteries are new, I tried re-pairing it with the laptop, but it won't discover it when I try to add new device (the mouse is ready to pair). My microsoft bluetooth keyboard still works fine, and I tried pairing the mouse with my macbook, and that works fine.
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Nov 1, 2010
I've had a Microsoft Bluetooth Notebook Mouse 5000 for a short time, and had no problems initially in setting it up with my Acer Aspire 5740G notebook. Recently the mouse stopped working, however it is still showing up in the list of devices. Right-clicking on the mouse's icon does not show a remove or delete menu item, so I can't attempt to re-add the mouse as a new Bluetooth device.Other Bluetooth devices still work with the notebook, and the mouse still works with my PS3, so I don't think it's a hardware problem.How can I remove the device from the list of devices, so I can try to add it again? Or is there some other way I can try to get the mouse working again?
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Sep 26, 2011
I have an HP MobileWorkstation Elitebook 8440w with Windows 7 Enterprise 64-bit OS and I'm unable to add this mouse as a Bluetooth Device.I was able to add the device to my old HP Elitebook 8530w with Windows Vista and it worked most of the time, but then it stopped working when the OS was updated to Windows 7 Enterprise 64-bit. I don't have administrative permission on the 8530w to remove the device to attempt adding it again to see if that helps. Also, I can't change the Bluetooth settings on that machine to rule out that as the problem due to the same lack of permission.Rather than go back to my administrator to change the settings on the old 8530w and waste time trying to see if the mouse connects with it, I'd rather get my mouse to connect to my current 8440w laptop for which I can change the Bluetooth settings.
I tried to get the sys admins at work to fix this mouse problem, but they couldn't do it with the limited time they had to spare, especially since I have the option of using a USB mouse they provided. The problem is that I spent $50 on this mouse and it worked before the Windows 7 install on the 8530w and never worked on the 8440w. I've tried everything suggested in other forum threads on this issue: Turned mouse on using the power switch on the bottom and getting a steady green light Held down the button on the bottom to make mouse discoverable with flashing red and green light Fresh batteries (removed and replaced fresh batteries and attempted connection again) Edited all device settings as recommended in Microsoft documentation:Bluetooth Settings > Options (the following are checked on)DiscoveryAllow Bluetooth devices to find this computer ConnectionsAllow Bluetooth devices to connect to this computer Alert me when a new Bluetooth device wants to connect Show the Bluetooth icon in the notification area Bluetooth Settings >HardwareHP Integrated Module with Bluetooth 2.1 Wireless Technology"This device is working properly" Microsoft Bluetooth Enumerator"This device is working properly" Bluetooth Service PropertiesStartup Type: Automatic Service status: Started Log on as: Local System account Double-checked the device drivers to make sure they are up-to-date After all that, the "Add a device" tool just spins forever without discovering the mouse. Is my $50 mouse useless with Windows 7, or am I missing something?
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Nov 23, 2011
I just bought a Microsoft Bluetooth Notebook Mouse 5000 and it works fine when connected but it disconnects when my computer is idle. Once disconnected it is not recognized again when I start using my computer again. To get my computer to connect to it again I either have to restart or delete the drivers and reconnect the mouse. Is there a way to change the bluetooth settings so that it doesn't "sleep" after a period of time? I dont know if that is the problem but I cant think of anything else. I'm using the mouse on my desktop outlined in my system specs.
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Nov 22, 2011
my HP ProBook windows 7 64bit Ultimate can't recognize any device with bluetooth. i traing everiting but nothing helps me i wanna connect my new magic mouse but can't.
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Oct 14, 2012
I have recently bought a MS Wireless Mouse 5000, and the scroll wheel seems to be a bit flakey. It does not happen all the time, and seems to be worse in some applications (for instance, Safari), than others.
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Sep 21, 2011
have just had to deal with 2 lappies of mine getting the Blue Screen, now neither one will work, so here I am with a "new" hard drive with Windows 7 32 bit and I'm wanting to throw it through the window in front of me.I am using an IOGear Bluetooth adapter and I keep getting the message that a device wants to connect "click here to allow" so I do, now they want a pairing code. Does anyone here know if there is such a beast that will work so I can get on with solving the REST OF MY WINDOWS 7/STARTING OVER problems, of which there are numerous ones.ould be so very grateful if I could just get off of this lappie keyboard, which is extremely uncomfortable, not user friendly and I won't last much longer with it
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Sep 21, 2011
I just installed MS Office 2007 on an HP notebook running Win 7 Home Premium. Since sitting through all of the Windows updates to both OS and Office, I can no longer open folders or files with my mouse unless I right click and choose OPEN. I get an error message saying there is no program associated with that task and suggesting that I create an association. Great if you happen to know which Win 7 program is responsible for opening files and folders.
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Sep 1, 2012
i installed a generic radio bluetooth, generally worked correctly but in the last time i am only able to download images from laptop to cellular, but cannot do the contrary. the diagnostic show driver not found.
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Nov 12, 2010
Yesterday night I turned off my computer by pressing the power button and now my mouse and keyboard do not work anymore(in Windows). I wanted to see if it was just the mouse/keyboard itself, but I noticed nothing detects when I connect a USB device. I tried plugging it in every port and it's the same. I thought it was a hardware issue, but now I realize that it is not.
I restarted my computer and tried to get into safe mode; it worked(I was able to go up and down to select which mode I wanted to enter). Once inside safe mode and windows is loaded, the keyboard just freezes. It does not work at all. I then decided to go into bios to see what is up and everything seems right. I even screwed around and messed up my overclock settings.
So now I know my keyboard still works and it's probably a Windows issue. I wanted to see if my mouse would work. I went into Windows Repair(I might have gotten the name wrong) and voila, my mouse worked!
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Aug 22, 2012
I have the Microsoft wireless desktop 6000.
When I leave my computer on for a bit and walk away, the screen will turn off by itself (this is not standby!!!) and sometimes, the keyboard or mouse seems to have lost its connection to the computer, and will not respond to anything, I have to hit the reset button.
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Mar 11, 2011
The problem appeared in two different laptops (Lenovo and Fujitsu). The bluetooth hardware is not visible in device manager anymore, but unrecognized device appeared. Driver reinstall doesn't help. Driver installation setup says there is no bluetooth hardware. PC Suite is installed , worked fine before.
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Jan 27, 2013
My laptop stopped recognizing my mouse no matter which USB port I use. What can I do?
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Jul 18, 2011
my laptop is saying tit doesn't any longer recognize the USB for my mouse,,does this mean the mouse is fried?
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Jun 10, 2012
My mouse dropped and hit th floor. As a result, my HP Desktop will not recognize my mouse and keyboard. I purchased a new mouse which works with my other computer, It does not work with the HP either. Installed a back-up disk, but since there is no way to click on the command line, nothing happens
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Dec 24, 2011
My computer is supposed to have built-in Bluetooth. The Asus website has a driver update for Windows 7 64-bit, but when I try to install it I get a message that no Bluetooth device was detected.
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Jun 22, 2009
I run Windows 7 on two of machines. One runs flawlessly. The other ran flawlessly for about a month or two, and then I started getting a rather odd problem. The OS fails to recognize my (mostly) left mouse clicks for random periods of time, say 5 seconds to like 60 seconds. It'll work, then it'll stop, then it'll work... etc. Obviously this is extremely frustrating. Thinking it's the mouse, I tried another mouse - same problem.
Both mice are USB, but it does not seem to be an issue with the USB ports as my keyboard and other USB peripherals work fine. Running the C2D Extreme Quad core from a couple of years ago, X38 chipset board, 4870x2. I formatted and reinstalled the first time this problem came up, and it started again within a few hours of the reinstall. All I've got installed besides my drivers are:
Firefox
AIM
ATI Catalyst Control Panel
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Nov 14, 2011
I reformatted my computer recently and ever since my Dell BT Travel Mouse is not working. Bluetooth is turned on in the BIOS, and I used driver genius to get all of the drivers needed. It is connecting to the mouse and I can see it in the Devices. That being said I can't actually move the cursor with the mouse.
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Dec 27, 2009
I have a Microsoft Intellimouse Bluetooth connected to an usb bluetooth dongle using win 7 drivers.
Mouse works perfect för 30-60 minutes but then starts to lag out and move very erratic. After a reboot the mouse is back in perfect shape. Its not a signal issue since its always perfect right after reboot and signal strenght is displayed as strong.
Once starting to lag it wont go back until reboot. Any ideas?
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Feb 4, 2009
Have XFX 680i MB, P4-3.0 processor, 500 gig HD, 8 gig RAM, Gforce 8600 video card. Installed windows 7 and it is very awsome and have found it very easy to use. Only problem found is I have a Rocketfish keyboard and mouse Blustooth and seems to loose conectivity often, have to delete and search for the blooth items. Other than that Windows 7 seems to be a very good operating system and look forward to the release.
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Nov 24, 2012
My Logitech bluetooth mouse keeps losing connection or just won't work with my laptop. I have tried disabling the powersave option, I have used the logitech combi to reset the mouse, I have bought a new mouse, changed batteries, reinstalled windows, drivers, setpoint etc but the problem persists I also tried using this mouse on Linux, no problems there My laptop is a VAIO with a broadcom bluetooth adapter.
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Jan 2, 2010
I recently bought a new laptop (ASUS K70IC) that has no Bluetooth (BT). I also bought a Bluetooth mouse with it, Genius 905BT and an USB Bluetooth dongle, I thought that would work. But it doesn't. Other Bluetooth devices show up when I search for them, but the mouse doesn't. I tried that in XP SP3 too (desktop PC) but it doesnt show up there either.So my questions are:
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May 16, 2010
I have a bluetooth mouse and when the computer goes to sleep the mouse will not wake it up. If I move the mouse or click the buttons nothing happens, even though the mouse has a blue activity indicator light (indicates mouse activity, not connectivity). If I instead type on one of my keyboards it will wake the computer up and the mouse will reconnect.
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Oct 25, 2009
I am thinking of upgrading to Windows 7 and also looking for a new Bluetooth Keyboard/Mouse combo.
I have seen a few people having problems with Windows 7 (when searching in Google to find out about compatibility). Also seen some keyboard/mouse combo's on eBay that specify that only work with Windows XP and those upgrading to Vista were selling the old sets which gives me the impression there may be some compability issues.
Anyone have some experience to suggest suitable keyboard/mouse bluetooth sets? I was looking at the Logitech MX5500 combo or the Microsoft Optical Desktop Elite (Bluetooth) set.
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Jan 14, 2010
I have a logitech mice blue-tooth but it doesn't work on win7, plz help me?
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Dec 28, 2012
I have a Microsoft 5000 bluetooth mouse which doesn't work ever since I updated my bluetooth drivers. My bluetooth keyboard and numpad work fine. I want to re-pair it with the computer but Windows will not display any device which is already installed when looking for devices and my mouse currently shows up in the devices and printers window. I want to remove the mouse from this window but it is the only device which doesn't have a "remove device" option when I click it. The keyboard and the numpad both have this option...
How can I remove this device so I can pair it again with the computer?
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Jul 19, 2011
I have two Win7 laptops and a Logitec bluetooth mouse. When I pair it to Laptop 1, it works fine as long as I don't ever connect it to Laptop 2. (On rare occasions it will become unrecognized even if I don't pair it with the other laptop. While that behavior may be related to the problem I am posting about, I have not found a way to reproduce that issue on demand.) If I pair the mouse with Laptop 2 and then return to Laptop 1, Laptop 1 no longer sees the mouse and I have to go through the long exercise of pairing the mouse to Laptop 1 again. Once I have done so, if I retrun to Laptop 2, laptop 2 no longer sees the mouse and I have to re-pair it to Laptop 2. So, basically, whenever i switch laptops, I have to pair my mouse. This gets very frustrating as I have to switch between laptops all the time. It is my understanding that this is not expected behavior.
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Oct 13, 2012
i7 quad, 8g ram, Home Premium. Delivered Thursday this week. Updated all the way, AVG antivirus, Comodo Firewall (FW only!). every startup, every reboot, the blue tooth (Targus and MS) mouse is incredibly NOT smooth. 20% more and it would be unuseable. If i go to the View Bluetooth devices and remove the mouse then fresh search for it-find it-install it, now the Bluetooth mouse is as sweet and pleasant as can be. If I remove it before shutdown the find and add after boot, same thing.But just reboot and it's back to horrible. A wireless mouse (with dongle thingie) works fine, anytime. Phone and online chats with Dell have led to them pointing me to the Intel site for the driver packageBT_2.2_s64.exe. Downloaded, installed, exact same behavior.
Reboot and the mouse needs a kick- remove and rediscover and it's fine. Uninstall the Intel package, base MS/Win7 bluetooth enum, same thing.Found similar but more comprehensive driver and installer package for the Intel 2200 half card wireless on Lenovo website. (300+MB!) Installed it, at least it does Install the Intel ProSet package into running/starting services.. Same mouse behavior. Tried setting some things to 'Auto-Delayed start'...Search the internet and I see a lot of people have the similar problem, some even when the close the laptop lid and reopen- or half a dozen variations on this.Even more frustrating is I have a slightly aged Inspiron N5010 Laptop with W7 home prem that these same mice work flawlessly with it;s Dell 365 bluetooth module.
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Oct 14, 2009
I have this spare machine laying around (AMD Athlon X2 5000+, 4 GB RAM, 320 GB HDD, GeForce 9500 GS) and I was wondering what OS I should put on it. It's not going to be an everyday usage computer but I don't know whether to make it a server or a media center. My primary machine has Windows 7 Pro x64 and my roommate's machine has Vista x64, and while 7 is obviously a fantastic OS, I wonder if something different might be better. Any advice?
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Dec 7, 2009
Is there any driver better than the Windows 7 default driver or the ones currently available from HP? Those from HP seem to be actually for a different printer - the HP Color LaserJet CP2025 Series.
The real issue is that those drivers only support a resolution of 600 x 600 dpi but the HP LaserJet 5000 has a max resolution is 1200 x 1200 dpi.
Any idea how get the max resolution out of the printer?
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