Bluetooth Notebook Mouse 5000 Not Connecting To The Computer?
Sep 26, 2011
I have an HP MobileWorkstation Elitebook 8440w with Windows 7 Enterprise 64-bit OS and I'm unable to add this mouse as a Bluetooth Device.I was able to add the device to my old HP Elitebook 8530w with Windows Vista and it worked most of the time, but then it stopped working when the OS was updated to Windows 7 Enterprise 64-bit. I don't have administrative permission on the 8530w to remove the device to attempt adding it again to see if that helps. Also, I can't change the Bluetooth settings on that machine to rule out that as the problem due to the same lack of permission.Rather than go back to my administrator to change the settings on the old 8530w and waste time trying to see if the mouse connects with it, I'd rather get my mouse to connect to my current 8440w laptop for which I can change the Bluetooth settings.
I tried to get the sys admins at work to fix this mouse problem, but they couldn't do it with the limited time they had to spare, especially since I have the option of using a USB mouse they provided. The problem is that I spent $50 on this mouse and it worked before the Windows 7 install on the 8530w and never worked on the 8440w. I've tried everything suggested in other forum threads on this issue: Turned mouse on using the power switch on the bottom and getting a steady green light Held down the button on the bottom to make mouse discoverable with flashing red and green light Fresh batteries (removed and replaced fresh batteries and attempted connection again) Edited all device settings as recommended in Microsoft documentation:Bluetooth Settings > Options (the following are checked on)DiscoveryAllow Bluetooth devices to find this computer ConnectionsAllow Bluetooth devices to connect to this computer Alert me when a new Bluetooth device wants to connect Show the Bluetooth icon in the notification area Bluetooth Settings >HardwareHP Integrated Module with Bluetooth 2.1 Wireless Technology"This device is working properly" Microsoft Bluetooth Enumerator"This device is working properly" Bluetooth Service PropertiesStartup Type: Automatic Service status: Started Log on as: Local System account Double-checked the device drivers to make sure they are up-to-date After all that, the "Add a device" tool just spins forever without discovering the mouse. Is my $50 mouse useless with Windows 7, or am I missing something?
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Nov 1, 2010
I've had a Microsoft Bluetooth Notebook Mouse 5000 for a short time, and had no problems initially in setting it up with my Acer Aspire 5740G notebook. Recently the mouse stopped working, however it is still showing up in the list of devices. Right-clicking on the mouse's icon does not show a remove or delete menu item, so I can't attempt to re-add the mouse as a new Bluetooth device.Other Bluetooth devices still work with the notebook, and the mouse still works with my PS3, so I don't think it's a hardware problem.How can I remove the device from the list of devices, so I can try to add it again? Or is there some other way I can try to get the mouse working again?
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Nov 23, 2011
I just bought a Microsoft Bluetooth Notebook Mouse 5000 and it works fine when connected but it disconnects when my computer is idle. Once disconnected it is not recognized again when I start using my computer again. To get my computer to connect to it again I either have to restart or delete the drivers and reconnect the mouse. Is there a way to change the bluetooth settings so that it doesn't "sleep" after a period of time? I dont know if that is the problem but I cant think of anything else. I'm using the mouse on my desktop outlined in my system specs.
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Jul 6, 2011
My microsoft 5000 Bluetooth mouse suddenly stopped working with my Dell precision m4500 laptop after nearly a year of working fine. The batteries are new, I tried re-pairing it with the laptop, but it won't discover it when I try to add new device (the mouse is ready to pair). My microsoft bluetooth keyboard still works fine, and I tried pairing the mouse with my macbook, and that works fine.
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May 11, 2012
My Microsoft 5000 Bluetooth mouse suddenly stopped working with my Dell precision m4500 laptop after nearly a year of working fine.The batteries are new, I tried re-pairing it with the laptop, but it won't discover it when I try to add new device (the mouse is ready to pair). My Microsoft Bluetooth keyboard still works fine, and I tried pairing the mouse with my macbook, and that works fine.
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Oct 14, 2012
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Sep 21, 2011
have just had to deal with 2 lappies of mine getting the Blue Screen, now neither one will work, so here I am with a "new" hard drive with Windows 7 32 bit and I'm wanting to throw it through the window in front of me.I am using an IOGear Bluetooth adapter and I keep getting the message that a device wants to connect "click here to allow" so I do, now they want a pairing code. Does anyone here know if there is such a beast that will work so I can get on with solving the REST OF MY WINDOWS 7/STARTING OVER problems, of which there are numerous ones.ould be so very grateful if I could just get off of this lappie keyboard, which is extremely uncomfortable, not user friendly and I won't last much longer with it
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Jun 29, 2011
at seemingly random intervals, I'll "wake up" my computer only to find its date/time entry is suddenly same date, same time, but YEAR 7011.Not too surprisingly, things don't work right when the computer year is that far off-- which is usually what tips me off that it's happened yet again. AOL may not work, or I may bet alerts that computer protection is "no longer valid" (well gee, 5000 years from now, not surprised). WHAT causes these repeated changes of the computer's year setting?
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Oct 29, 2011
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May 28, 2011
I have been using a HP DV3 Pavillion Note Book for last year and a half, which has bluetooth connectivity. It runs on Windows7 Home Premium OS. For the last several months, my note book cannot connect to any other bluetooth device in its vicinity, nor other devices can connect to it. Even in the notification area bluetooth icon no longer appears. It is as if bluetooth software has simply disappeared. HP Wireless assistant shows that bluetooth has been disabled. The wireless assistant screen does not show any button to enable it. What could be the problem?
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Nov 15, 2011
I can only seem to find ones that are for Ipads and such. Anybody able to direct me to some that can be used to pair with a laptop? I already have a bluetooth mouse, i just need a keyboard.
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Apr 18, 2012
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Jul 15, 2012
I cant install my bluetooth driver to my HP notebook I connected my phone with bluetooth on but it is still saying I have to connect my bluetooth divice.
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Nov 25, 2011
Well first of all i have a dell Vostro 3400 with Windows 7 Pro 32 bit. The problem is that i have had Bluetooth since always and worked perfectly, but yesterday I tried using it after sometime to conect my cellphone and i couldn't, i went to see inside the bluetooth what the problem was and the program just don't start. Its weird the bluetooth doesn't appear on the device manager at all, so i thought that maybe the driver got somehow uninstalled or it needed to reinstall, so i downloaded it and tried to reinstall it and an error came out claiming that i do not have a Bluetooth device and i couldnt install it. Also i think its important to point that the Bluetooth light above the keyboard is on.
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Sep 18, 2012
where can i download the bluetooth driver for my Hp notebook with intel i5 processor?
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Dec 24, 2011
My computer is supposed to have built-in Bluetooth. The Asus website has a driver update for Windows 7 64-bit, but when I try to install it I get a message that no Bluetooth device was detected.
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May 10, 2012
I added a laser mouse to pc and it worked fine now all of a sudden its crashed and my pc cant connect to it yet the mouse does connect to other pcs tried in a shop. Blue tooth settings is not coming up when i click on it either. Drivers are saying all is ok.
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May 31, 2012
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Mar 17, 2012
I'm experiencing the following problem with my new Sony Vaio VPCSB3L9E/W, but I don't know the exact model projector because it is in a classroom, shield in a box on the roof.Well, whenever i connect my laptop using the commonly known Win + P the mouse pointer freezes. The keyboard is active and using the arrows I can send signal through the VGA port. The same happens with Fn + F7 shortcut.Has to do anything with the resolution ?Is there any short-cut to re-enable the mouse if it is somehow disabled ?
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Nov 14, 2011
I reformatted my computer recently and ever since my Dell BT Travel Mouse is not working. Bluetooth is turned on in the BIOS, and I used driver genius to get all of the drivers needed. It is connecting to the mouse and I can see it in the Devices. That being said I can't actually move the cursor with the mouse.
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Dec 27, 2009
I have a Microsoft Intellimouse Bluetooth connected to an usb bluetooth dongle using win 7 drivers.
Mouse works perfect för 30-60 minutes but then starts to lag out and move very erratic. After a reboot the mouse is back in perfect shape. Its not a signal issue since its always perfect right after reboot and signal strenght is displayed as strong.
Once starting to lag it wont go back until reboot. Any ideas?
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Feb 4, 2009
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Nov 24, 2012
My Logitech bluetooth mouse keeps losing connection or just won't work with my laptop. I have tried disabling the powersave option, I have used the logitech combi to reset the mouse, I have bought a new mouse, changed batteries, reinstalled windows, drivers, setpoint etc but the problem persists I also tried using this mouse on Linux, no problems there My laptop is a VAIO with a broadcom bluetooth adapter.
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Jan 2, 2010
I recently bought a new laptop (ASUS K70IC) that has no Bluetooth (BT). I also bought a Bluetooth mouse with it, Genius 905BT and an USB Bluetooth dongle, I thought that would work. But it doesn't. Other Bluetooth devices show up when I search for them, but the mouse doesn't. I tried that in XP SP3 too (desktop PC) but it doesnt show up there either.So my questions are:
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May 16, 2010
I have a bluetooth mouse and when the computer goes to sleep the mouse will not wake it up. If I move the mouse or click the buttons nothing happens, even though the mouse has a blue activity indicator light (indicates mouse activity, not connectivity). If I instead type on one of my keyboards it will wake the computer up and the mouse will reconnect.
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Oct 25, 2009
I am thinking of upgrading to Windows 7 and also looking for a new Bluetooth Keyboard/Mouse combo.
I have seen a few people having problems with Windows 7 (when searching in Google to find out about compatibility). Also seen some keyboard/mouse combo's on eBay that specify that only work with Windows XP and those upgrading to Vista were selling the old sets which gives me the impression there may be some compability issues.
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Nov 22, 2011
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Jan 14, 2010
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Dec 28, 2012
I have a Microsoft 5000 bluetooth mouse which doesn't work ever since I updated my bluetooth drivers. My bluetooth keyboard and numpad work fine. I want to re-pair it with the computer but Windows will not display any device which is already installed when looking for devices and my mouse currently shows up in the devices and printers window. I want to remove the mouse from this window but it is the only device which doesn't have a "remove device" option when I click it. The keyboard and the numpad both have this option...
How can I remove this device so I can pair it again with the computer?
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Jul 19, 2011
I have two Win7 laptops and a Logitec bluetooth mouse. When I pair it to Laptop 1, it works fine as long as I don't ever connect it to Laptop 2. (On rare occasions it will become unrecognized even if I don't pair it with the other laptop. While that behavior may be related to the problem I am posting about, I have not found a way to reproduce that issue on demand.) If I pair the mouse with Laptop 2 and then return to Laptop 1, Laptop 1 no longer sees the mouse and I have to go through the long exercise of pairing the mouse to Laptop 1 again. Once I have done so, if I retrun to Laptop 2, laptop 2 no longer sees the mouse and I have to re-pair it to Laptop 2. So, basically, whenever i switch laptops, I have to pair my mouse. This gets very frustrating as I have to switch between laptops all the time. It is my understanding that this is not expected behavior.
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Sep 25, 2010
where my notebook starts to stutter after coming out of hibernate whenever the power is plugged in. The mouse doesn't move, the audio goes out, videos stop, and sometimes I get a black screen that disappears in ten seconds. Sometimes after the black screen I get a message saying my video driver recovered. I am running a nVidia 8600M GT with up-to-date drivers. The problems usually resolve if I restart but it's really irritating that I can't get out of hibernate without this stuttering. Switching back to Vista also fixes it. I've tried reinstalling drivers and reformatting with a clean install of Windows 7 neither of which helped. I didn't have this problem with Vista although I had another power issue in Vista (which I still have with 7) where if I put my computer into hibernate with the power plugged in, the computer wouldn't start again until I unplug it and take out the battery.
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