Laptop Freezes/shuts Down During Sleep
Jul 8, 2012
EDIT: the problem has returned and the previous solution doesn't work anymore. Uploading new .ZIP file in OP and last reply.
I have been searching the Internet a bit to find a solution to this issue. Mostly this has been linked to specific programs (like iTunes), which I don't have. Someone said it might be BSOD so I did the procedure.
Basically, my laptop doesn't go to Sleep, but instead freezes. This happens when closing the lid, pressing the "power" button or doing manual Sleep from Start menu. The screen goes black, but won't "wake up" anymore - the only way out is a forced shutdown and restart. If the laptop is in this freezed state long enough it will shut itself down automatically. The machine is 2 months old with pre-installed Windows.
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May 17, 2011
all of a sudden my PC running 7 Pro 64 has started shutting down rather than sleeping. i have made no changes in terms of updates/software/drivers, so i cant think of any reason this should happen. it happens when left long enough for the sleep timer to cut in, or by going to sleep through the start menu.
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Jan 21, 2011
Occasionally, in the past when the the PC would sleep it would not wake up when I pressed the keyboard and had to be restarted instead. Over the last week the problem has occured more frequently. Today it happened every time the PC went to sleep and was not woken up within a few minutes. I have never made any adjustments to my power setting in Windows or the BIOS. I am using a balanced power scheme.[CODE]
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Aug 17, 2010
I am using Windows 7 64bit Ultimate. My laptop, when going into Sleep, 1 out of say 7 times shuts down instead. Windows says it crashed and gives me some error logs. I am attaching the DMP file of the last one. I remember going to PERFORMANCE INFO & TOOLS > ADVANCED and it saying that a video drive may be to blame. I removed the video driver and let Windows update the driver itself. Am wondering if it somehow is still using that driver?
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Nov 26, 2012
The problem started when I clicked on an image in google images. The computer shutdown immediatly and when I restarted it I got the notice that it had shutdown badly and options of starting in safe mode or normally. I started it normally and system repair ran. I finally got it started and everything seemed fine until I left it in sleep mode. When I came back it had shutdown and I had the same problem starting it. This has happened several times. If I shut it down and restart it is fine. I have System Mechanics Pro and scanned for malware and found none. Now when I search on google I am being redirected to other websites every third or fourth time.
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Apr 17, 2012
Sleep definitely shuts the computer down. No matter what I do in Power Options, when selecting Sleep, computer is definitely off. How can I be so sure? Well, in the past when Sleep was working, there would always be a blinking blue light emanating from the computer's on/off button and when bring back from Sleep all I would have to do is tap any key or left click my mouse and without any hassle, open programs would come back. However, now when selecting Sleep, no blinking blue light, no awakening when tapping keys or left clicking mouse. To open computer I have to depress the on/off button and when the computer comes to life there is that Windows Error Recovery screen and when Firefox is opened, I'm told that it crashed and if I wanted to restore stuff.The results of a Hibernate shut down are quite different and look to be normal. No blinking on/off light, but have to depress this button to get things started. Screen says Resuming Windows instead of Starting Windows as it did when using Sleep, there is no Windows Error screen, and I'm not asked to my user password. Also, Firefox opens without any "crash" alert.
I guess i can live with using Hibernate, but it is a real PITA compared to Sleep and I would much prefer to get to the bottom of this so that I can use Sleep.Took the bull by the horns and entered BIOS and went to Power Management Setup. S1/S3 were all enabled for mouse, keyboard and USB, there was no S2. Suspend Mode was set to [S3 (STR)]. There was an option to set it to S1 (POS)], which I did, and then finished booting. I then set all my Power Options (within the Control Panel) to their defaults, backed out to the desktop screen, clicked my mouse button to bring up closing choices and selected Sleep. And, Sleep it was!
1. What are the meanings of SRT and POS and why did this work?
2. As Sleep was working for about 4 years, what could have caused things to change in the BIOS...here I am assuming that the BIOS setting was originally S1???
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Jul 21, 2011
recently my PC has been shutting down, as in a forced shut down, when left, rather than sleeping.i cant find anything in settings that would cause this, has anyone else experienced, and fixed, this issue before? im running 64bit 7 pro.
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Dec 26, 2012
my new windows 7 PC will shut my DSL modem off when it enters sleep mode. This is a real problem due to that it effects all of my other wireless components
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Mar 8, 2012
I have a dell computer,window 7. it shuts down by itself when i'm browsing the web or any other thing, it takes very very long to start up and sometime it don't go to the welcome screen, it gets blue screen instead and freeze, it also freezes when i'm browsing. I don't know what to do. the last 2 times i took it to a computer technician to fix it, he delete all my files on my computer completely.
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Jul 25, 2009
My computer seems to be running fine and then it will suddenly shut down or freeze until I am forced to re-boot, does anyone else have this problem? If so, how do you fix it,
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Jul 22, 2009
Windows 7 is freezing in sleep mode now... I don't think it's my drivers or anything because 2 updates earlier it worked fine. I'm wondering if anyone knows if this is an RC problem, or if something is wrong with my computer. I hope not since this computer is only 2 week old... There is like nothing on it and everything downloaded has been from a disk so no viruses (well except kasperky anti-virus but I HOPE that would be clean lol).
Basically when I put it into sleep manually, I cannot get it out, and my power/reset buttons do not work, I actually need to turn off the electricity.
Oh, and it's not my screen considering I CAN turn my screen on but it goes right back into powersave mode (sleep mode). I DID force it out once, and it said no signal from the computer even though the computer is on. This leads me to believe it is the OS (or god forbid one of my parts).
I just realized something... I have on HD connected via sata cable, but I took the power away from it (I wanted to hear something). I mean is that the possible cause? I doubt it though since it's not registered as an HD due to having no power... And my sound card light is on, so I'm assuming that is still on when I put the computer in powersave mode... Maybe that's an issue?
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Oct 23, 2009
I used the upgrade process in Windows 7 to go to Windows 7 from Vista. Everything works well except when I try to sleep (close the lid on laptop) or logoff. The system freezes sometimes and I have to force the system down with a power off.
It appears that the first attempt usually works. The next logoff/sleep is when the problem appears.
I have removed all third party software and the problem still occurs.
I updated to latest bios from Compaq for CQ70-134CA Laptop. No luck.
I changed the Power Plan to disable the sleep mode when the lid is closed. The system still freezes when the system goes into sleep mode after the set timeout.
I changed the Power Plan so that the hard drive does not go in power saving mode. Finally the system is stable but never goes into sleep mode.
Does anyone out there think that the hard disk going into Power Saving mode is the cause of this problem?
Any ideas out there?
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Apr 8, 2012
I've tried turning off hybrid sleep, installed all of the windows updates, and for whatever reason when I put my computer to sleep and wake it up the screen pops up, but once I click the computer becomes unresponsive and then later freezes.I don't know what can be the Problem, when I go into my BIOS and change it to sp1 it works but my pc isn't off fully. When it's on sp3 it freezes up.
i5 2500k
Sapphire 7870 oc edition 2gb ddr5
ballistix 4x2 GB
Seagate 1 TB HD
Gigabyte z68x-ud3h-b3 motherboard
Hyper 212 evo
nzxt phantom case
Also Hibernate works, but when you wake it from sleep it boots back up, but once you click it becomes unresponsive and when you click a couple more times it freezes completely?
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Jan 13, 2013
Win 7 home premium,4 GB RamApparently the computer resumes from sleep but really it freezes and no input from the keys or mouse are valid---at this point only option is to reboot.
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Jun 15, 2012
my pc used to freeze after sleep or hibernate, now, it freezes after restart or just turning it on.
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Apr 6, 2009
Although I found some issues that are almost similar, nothing seems to really solves the issue I have.
Build 7068, x64 freezes after a resume from sleep (S3). The desktop image is visible but the system totally hangs. Only a hard power down works.
I use two USB devices (keyboard and remote) and both can resume the system from sleep. Strangly the system did work for the first day and now even a clean install fails on resume...?
Vista x86, had no issues at all, rock solid operation for almost a year.
System config:
Gigabyte EP45ds4 (BIOS P9), E8400, ATI HD2600pro (this card only works with driver 8.12 in Vista SP2 compatibility mode to enable svideo output), HVR2200.
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Oct 9, 2009
I was one of the lucky people who got an advance retail copy of Win 7 Ultimate. I've installed it on my HP Pavilion DV7 laptop and have discovered that both sleep mode and hibernate mode cause the computer to lock up completely requiring a forced power down. When entering sleep or hibernate mode the screen will shut off,
you'll see a few seconds of HD activity and then the computer completely locks up. The backlit multimedia keys above the keyboard remain lit (these normally turn off in sleep or hibernate mode) and all keys and buttons are unresponsive except the power button, which I can hold down for 5 seconds to force a power-off. The laptop shipped with Vista Home Premium, both sleep and hibernate modes worked perfectly with Vista.
I have updated the BIOS to the latest one which HP says is needed as it adds Win 7 support. I have read the other threads on the site talking about making changes to the various power settings, I have tried all of those suggestions and nothing seems to work. Unfortunately, the BIOS on this laptop does not have settings where I can edit the S1 and/or S3 modes but, again, sleep/hibernate worked perfectly under the previous OS. Has anyone seen something similar on another system and managed to fix it?
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Jan 21, 2012
About 2 months ago I started getting random freezes and would have to do a hard restart on my computer to restart. To see if it was a virus or any kind of malware, I did a clean reformat of my hard drive and was still having issues. Eventually it started taking forever to boot up and load files and I got a SMART status bad message. So I wound up replacing my hard drive with a brand new one and did a clean install of Windows 7. That seemed to fix the slow boot and file load times but now I'm still getting freezes. However they are not random. They seem to happen when I don't touch the computer for awhile, whether I have a program such as something downloading in the background or not. They also seem to happen when I close the computer and put it to sleep and leave it like that for awhile. I try to wake it up and I only get a black screen, however my computer is on as I can hear the components.
The strange thing is as long as I am actively using the computer it doesn't seem to do this. I was on it for about 6 hours yesterday night and nothing happened and the computer was working fine. I did various hard disk scans even though I know it can't be the hard drive seeing as I just replaced it. It also isn't my graphics card as I uninstalled the driver and let my computer run for awhile with the standard VGA adapter and it still froze after me not touching it for awhile. I also did a windows memory diagnostic scan and nothing came up. I'm thinking there are 2 seperate problems with my computer, one that I fixed by replacing the hard drive (the slow boot time and file loading times, it took me 20 minutes to open up windows explorer, it doesn't anymore.) and another that I am unsure of. Should I do more memtest passes? I heard that one is not enough and that you should do up to 7 to make sure your RAM isn't faulty.
Here are my computer specs:
Model: Samsung R780
OS: Windows 7 Home Premium (64-bit)
Processor: Intel Core i5 2.27 GHZ
RAM: 4GB DDR3
Graphics Card: Nvidia GeForce GT 330M (1GB Video Memory)
Hard Drive: 500 GB Hybrid SATA/Solid State (4GB of solid state memory), this is the new hard drive that I purchased.
I tried downloading updates for a game and it immediately froze. So maybe the freezing is still happening on a random basis...
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Feb 12, 2013
It freezes everytime i put it into sleep mode, and also when i reboot it. In sleep mode, the monitor turns off, but the computer continues to run (fans and lights are still on). I at first thought it was a PSU issue, but then it started to hang during games and it also freezes while booting the computer. The first time it froze mid-bios, then it froze a couple of times after the bios (when loading an OS), and it is now frozen on the windows boot screen (The logo and "Starting Windows").
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Nov 1, 2012
ver the past year I could say I have been been getting a lot of random shutdowns with my Dell Studio 15. This can happen when I'm browsing the web, trying to play a game, or I leave my laptop on for a extended period of time (a day or more). I realize a year is along time to wait to solve a problem, but better now than never. My laptop is a Dell Studio 1555 running Windows 7 x64. Sometimes when I turn my laptop back on I can hear the fan running rapidly, yet when it shuts off I do not hear it. I believe these are due to heat and I just need to clean out my laptop. If and when I leave it on I come back to find it has restarted and most of the time there is a not a Blue Screen notice. Usually in this situation I just left my laptop on or I am streaming media. Sometimes it will Blue Screen but most recently, within the past few months it has not. Today it actually has produced one. Unfortunately I believe most logs are deleted due to my use of CCleaner and TuneUp Utilities, but I do have Critical events in my Error Logs which date back to 2 months ago.
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Oct 6, 2012
I bought my little sister ''The Sims 3'' a while back and the first few weeks it was alright, until it randomly shut down with no warning. I heard a faint popping noise and the screen went black. So I turned it back on, and it started again. My sister had to play it all again.
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Jun 5, 2012
i dont know much about computers but when ever i turn on my laptop, it shuts down after about 3 seconds, it doesnt even show the boot up page, im using some one elses laptop to type this
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Jul 20, 2012
Laptop left on overnight, shuts off on own. When I bootup in Morning says problem shutting down and suggests I start windows in safe mode.It used to just hybernate. I would turn back on normally in the morning.I recently had a virus I removed that almost caused me to lose my hard drive.Then I was getting an error message everytime I started up that System couldn't find qwscn.ddl. I removed that ddl.
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Jul 21, 2012
Sadly my Advent 9215 has a habit of shutting off sometimes and it is annoying.I am aware of my laptop being fairly warm but no where near too hot!Weirdly it refuses to turn on afterwards sometimes without the power lead plugged in. Weird or what... and it wasn't low on battery
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Aug 12, 2011
i am using windows7 since 11 month..but few days its been shuting my laptop itself..my laptop is off dell
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Feb 3, 2012
why is my lenovo G460/G560 automatically shuts off at a certain time?
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Nov 6, 2012
I wanted to reformat my laptop using a 64-bit windows 7 professional DVD, but everytime I boot it up after the installer loads and before it reaches the Installation GUI it automatically shuts down. I tried booting up my Kaspersky original CD since it has this Rescue Tools but as soon as it reaches the GUI of my laptop shuts down. The reason I wanted to reformat my laptop was because a Trojan named " JS:ScriptIP-inf" infiltrated my laptop and after changing my antivirus to kaspersky internet security 2013 my laptop just became too slow that my commonly used programs and games now takes so much time before it could open.My laptop is an MSI CX420, Core i5, 4GB RAM, 320GB HDD, ATI Mobility Radeon 5470 with 1GB dedicated memory.
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Sep 20, 2012
I have a Toshiba L305D S5895 laptop. Hdd=250, Mem=2GB, Windows Vista upgrd to Windows 7 Hm prem 64bit. System power indicators does not light up except when both battery and AC are connected. When one of them (the Battery or the AC adapter) alone is plugged in, it does not light up. When both is plugged and I hit the switch, it starts briefly showing the Toshiba logo and then shuts down and the light goes off. I have to unplug both batt and AC and reconnect them again to get the power lights up. Battery is abt 11% charge and the AC adapter is ok when I tested it on a multimeter. I did a reset of BIOS by by pressing Switch for 30 secs before reconnecting power, but it did not help.
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Jan 15, 2013
Disk checker was running and my laptop shut off midway through, since then my laptop hasn't been working because windows explorer is not responding. Safe mode works perfectly fine.What could be the problem and how should I resolve it?
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Nov 5, 2012
So, we have multiple computers that the wireless capability stops working randomly and can be fixed by going in to the BIOS and resetting it to the defaults.
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Sep 14, 2012
I am trying to restore my dads Toshiba Satellite laptop to a good state as it has been running for years without any regular service and was running extremely slow.So far I have - - Restored laptop to factory settings - Installed Avast Antivirus Free - Installed over 100 'important updates' from Windows Updates - Defragmented hard drive - Run Avast thought a Boot-time Scan - Run TDSSKiller...and unwisely run ComboFix witThe computer now seems to run faster than it was (although this seems to fluctuate), and all the tests I've ran have come up with no signs of spyware/malware, but the laptop still seems to shut down unexpectedly whenever I try to run an anti spyware/malware program when the laptop is already running in a normal windows start-up.I also have Malwarebytes installed which I'm sure I've tried to run already unsuccessfully ('i've been trying to sort this laptop out since lastnight), but most recently, I installed/run Glary Utilities 'one-click' solution and all seemed to be going well until the 'spyware checker' started to run, after which the laptop shut down again.
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