Right Click Format Option Gone In Computer Management

Oct 24, 2008

When I go to 'manage' computer to format an extra dive [magicjack], that option is grayed out. How can I get that option to be notgrayed out anymore? I've spent about 3 hours with Magicjack's customer service & they can't help me with this.
Also my 'removable drive' is gone. How can I add it back?I have windows xp model 2400, service pack 2.

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