Install Service Pack 3 Denial Of Access

Oct 31, 2009

I have tried several times to install XP SP3 on my DELL Inspiron 6000, XP SP2 and get and ?Access Denied? error. I understand that this occurs if one or more registry keys are restricted so that the software cannot alter them. I have retired installing SP3 after disabling both Zone Alarm and AVG antivirus programs w/o success. (do they need to be uninstalled?) I also understand that there is a way to reset registry and file permissions, but I am afraid that this would be beyond my comfort level. From the installation log, the first major logged failure is: 846.266: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2 --- does this have any meaning. So far, these attempts have not changed the computers functionality, however, I am not able to make the restore function work.

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I have had Windows XP on my computer for 3 years, during that time I have had no problems with updates. A couple of days ago updates were running when I got the following message box. Service pack 3 setup. Access denied1! Microsoft will now un-install the current updates. At this point I was in a hurry to leave and shut off my computer thinking that when I started up again, the updates would resume their activity.......

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