Explorer.exe Is Windows Service Controls - User Interface
Jun 27, 2010
I'm posting this as a help guide for all those out there who have had Windows explorer.exe start doing crazy things. I'm the go to guy for tech problems amongst all of my friends and I've discovered that I'm not the only person with one of these explorer.exe bugs.Firstly I know that explorer.exe is the Windows service controls the UI and allows you to browse files, have icons on your desktop and have a taskbar. However of late bugs have been appearing that are causing it to malfunction in ways that shouldn't be possible.
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Dec 15, 2006
Current situation: When Windows XP boots it displays Windows logo, black screen and then a small error window with title "User Interface Failure" and text "The logon user interface dll msgina.dll failed to load. Contact your system administrator ..." There is a button to restart the system. Booting causes a loop back to the same state; I cannot get the system to boot to safe mode. Other than the lack of a logon and desktop the rest of the boot process seems to continue OK; I can access network shared drives from another system. Using BartPE I can see that msgina.dll is in C:windowssystem32 as it should be. Unfortunately much of the data I need to access for my work is not on shared drives and cannot be accessed by BartPE so I am in big trouble.
Background: The express version of SpyCatcher was installed a few daus ago. All was OK until I restarted the system and arrived at the current situation. I also have BartPE which I have used to look at the SpyCatcher logs and found entries that msgina.dll was quarantined (along with many other safe items). I believe this is the cause of the problem and not anything else.
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Apr 4, 2008
I recently had a problem on my computer where Internet explorer was not working and would'nt open, and no windows based functions that used the explorer interface would work... So i downloaded the IE7 install package on my other computer and burned to disk to install. everything was going along fine, and when prompted to restart to finsih the installation i did so..... that is when "it" hit the fan.
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Aug 12, 2002
The Explorer program (%systemdrive%program filesinternet exploreriExplorer.exe) creates the familiar Windows interface, but you can use this setting to specify an alternate interface. If you enable this setting, the system start the interface you specify instead of Explorer.exe.To use this setting, copy your interface program to a network share or to your system drive. Then, enable this setting, and type the name of the interface program, including the file name extension, in the Shell name text box. If the interface program file is not located in a folder specified in the Path environment variable for your system, enter the fully qualified path to the file.If you disable this setting or do not configure it, the setting is ignored and the system displays the Explorer interface.START > RUN > GPEDIT.MSC > USER CONFIGURATION > ADMINISTRATIVE TEMPLATES > SYSTEM > FIND CUSTOM USER INTERFACE > RIGHT CLICK > PROPERTIES > CLICK ENABLE > FIND AN ALTERNATE USER INTERFACE > OK
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Apr 4, 2010
Have not done any updates lately, nor anything unusual, however, suddenly laptop displays two error messages re/Win logon.exe and Isass.exe failure. Part of the solution noted in the forum was to restart "using last known good configuration", but this doesn't work. It simply attempts to start again and comes up with the error messages again.
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Nov 24, 2008
I have searched the forum and have found all comments posted to be pointin towards repair XP. Though this is an ancient decktop that i have no idea where the XP CD is. All i ran was avast preboot virus scan and this has happened.
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May 26, 2010
I can't get past the box that says"Logon User Interface Dll Msgina.dll failed to load. Contact your system administrator to replace the dll or restore the original dll."
Does any body know how to replace the original dll? I tried to run a system recovery on my laptop but I dont know the keys to use.
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Jan 15, 2006
He is running xp pro and when we start the computer up this is the message we recieve - User interface failure. The logon user interface dll msgina.dll failed to load. Contact your system administrator to replace the DLL, or restore the original DLL. I found this at Microsoft.com http://support.microsoft.com/kb/836683/ and followed the instructions, but when we go to last known good configuration, we recieve the original message again. I've tried to boot in safe mode, and recieve the same message. I searched the forum and found similar cases, except that he does not have a recovery disc. He doesn't know whether the system restore was enabled.
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Jan 21, 2005
I have updated windowsXP with the Service pack 2 and now I am getting two error messages one is an explorer.exe error it says installed at 0x010055a8 and is referred to in memory at 0x00000000 and the other error is windowssystem32firewall.cpl
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May 22, 2010
i need to change the arabic interface for windows xp 2009 to English.
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Sep 28, 2006
My pc is so slow that it takes ages to play a song in wmp11. Ive used tools like ad-aware and registry mechanic, tune up utilities. But still no improvement. It used to be just fine, until I installed some pay-for-viewing add program. I have uninstalled it since then, but the slowness remains. And the processor is hogged, at the highest level, even though i killed many a startup processes.
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Jan 5, 2005
Can anyone tell me how to configure windows media player 10 to work from behind the windows firewall which was installed when i updated to windows service pack2? I am using windows xp and explorer6.0 with verizon dsl 3.0 internet connection.
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Jul 17, 2005
I need to stop a service from a user account. I do not want to switch to an admin account. I know my admin account name and password. What command can I issue to stop a service from a user account?
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May 24, 2006
i can't switch user it just cancels and doesn't do anything. I go to control panel and Fast User Switching is off, but i try to trun it on. i press Apply Option and i go back to it and its off again. I was tweaking the computer earlier and i think i by accidently messed up the the registry or turned off a service.
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Feb 17, 2006
Hard drive crash, transplanted HD to new computer which now has 2 hard drives, C & D. Problem is I cannot open Windows Explorer from desktop or any other location, from either drive. I get a message that says it "generates errors." And that it is keeping a log, presumably for use on some Day of Judgment. (I get around it for now by right-clicking My Computer and picking Explore from the pop-up menu.)I have gone to the usual download sites in search of WE, no dice.
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Jun 22, 2005
every time i try to open anything that uses these programs i get a 'windows/internet explorer has encountered a problem and needs to close' crash i think i have a virus in my processes i have 2 strange ones one is n6tgoxae.exe the other is 86851316.exe norton fixes this is for a short while but then the problem soon returns i have also tried spybot search and destroy as well as running AdAware can anyone help me on how to fix my explorer problems and gettin rid of
these processes?
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Dec 11, 2004
When I right click a file, windows explorer crashes and then recovers.
Right clicking on a folder works OK.
My OS is Windows 2000 Professional.
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Apr 11, 2010
internet explorer wont open and windows explorer giving problems as well done virus scan spyware nothing came back this is the error amgettingadrgipghze54 argdf has encountered a problem and needs to close and allso windows explorer has encountered a problem and needs to close error signature appname.windows .update.exe appver.1515.8784.0.81
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Oct 1, 2009
I would like to know with which version of Windows XP Service will I get .NET Framework. Please give me the Service Pack # and .NET Framework version that will be bundled along with that.
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Jun 24, 2005
I have a computer that is running windows xp home edition. I cannot create a
shortcut to the windows explorer application on my desktop, as the windows
explorer program does not appear in the programs window. I know that if I
click on the start menu and navagate to the programs icon, a second window
wil appear showing all of the programs that are installed on my computer.
However in the programs menu, I cannot see my explorer application anywhere.
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Jun 29, 2005
I have searched this forum (and many others) for the answer to my problem but can't find one, just similar problems. I recently installed Service Pack 2 using a windows install cd (rather than just an upgrade patch). And now everytime i run windows i cannot open any folder or explorer window with out "explorer.exe" crashing. I have turned off DrWatson and now i just get a memory error everytime. I can not downgrade because i used a Windows Install CD (can't find an option anywhere to remove service pack 2 now). Please could someone help me because it is highly annoying.
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Feb 22, 2010
If you have Internet Explorer 8 and Service Pack 3, can you get conflicts if both are installed? I have had lots of conflicts, like freezing up and slow loading. To fix it, I had to revert back to 7.
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Jun 28, 2008
i have a problem with explorer.exe process in my system when i boot, in desktop the tray icons boot for some time (tat too not all tray icons) and after tat they again repeat from beggining this keeps repeating and also my desktop icons are not there, i tried adding a new process explorer.exe in taskmanager its still the same ,i also tried system restore still not working i have windows xp sp2
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Jun 14, 2008
Recently, upon startup, i have been getting an error message that says "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." It then asks me to tell Microsoft about the problem and i have the option to either send a error report or not to send one. Either way, after choosing one windows explorer terminates and restarts itself. Then the same error message pops up. Recently, when i keep sending the error report, after about the 4th or 5th time, my desktop will just freeze up
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Aug 21, 2007
what my setting should be for my activeX controls, I wanted to view a video on youtub but had trouble viewing it so youtub said change the setting to promt on some of the setting in activeX controls, it worked but now I been told its not such a good Idea.
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Jun 18, 2006
I've searched for this topic and am not able to find anything. I'm wondering why my Windows Firewall options are all greyed out and a message states that "for your security, some settings are controlled by a group policy" I also have a follow up question as to how to remove a service that appears to not be in the HJT log but shows when I check msconfig under services
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Sep 1, 2005
Got a system I'm looking at for someone I know. They have a file extension issue that I'm not familiar with. Here's what it is and what they think they did to get it that way.Currently all but a couple their shortcuts on the desktop have a .lnk extension attached to them. If you try to double click the shortcut to open the program windows tells you that it can't open the file and askes you what program to use. Here's what they were doing when they noticed this problem.They went into Windows Explorer and accessed the "tools" menu. From there they went to "folder options" and selected the "file types" tab. They clicked to create a new file extension, entered "lnk" for the extension and clicked "ok" Then they selected the new extension from the list and clicked the "advanced" option. In the resulting window they unchecked the "confirm open after download" option and clicked "ok". After going through this sequence they noticed that all of their shortcuts had been modified with this extension. Also now if you create a new shortcut it is automatically given this file extension. They tried going back to the folder options and removing the extension but that hasn't helped the problem any. Changing the name of the shortcut back to the original format doesn't help either.The system is currently running Windows XP with service pack 1.
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Sep 27, 2009
"C or file. You may not have appropriate permissions."Also,"The windows installer service could not be accessed"It is a customer's PC running XP Media Center.PC came to me with initial problem of blank desktop. Explorer.exe was NOT running and could not be started from Start > Run in Task Manager. However, it WAS possible to go through Browse and open files and existing programs that way.Managed to fix that by uninstalling various Google products like Desktop, Updater and Toolbar. Somehow, this enabled all programs I tried to run. The customer only had IE 8 on machine. Could open a Web Page in Word which made me suspicious why IE could not establish connection even after resetting etc etc. Found safari and managed to get on Web fine. Removed Google products as mentioned and all seemed fine.As IE still playing up decided to re-install it. All fine except that "checking your computer for malicious software" had red x next to it. Hmm, I thought.IE also keeps sending me on strange redirects (no other browser does) so suspected Malware.
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Feb 11, 2007
I have downloaded an ActiveX control that gives me annoying popups. I have forgotten the name of the control. Here is my Hijack This report.
Logfile of HijackThis v1.99.1
Scan saved at 5:24:02 PM, on 2/11/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)
Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32csrss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe..........
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Apr 23, 2005
I cant find the volume controls and the control panel doesn't help. the volume control icons are gone. my volume just remains the same sound ?
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Jan 29, 2010
How can I disable the windows service that prompts me when an executable file is from any unknown publisher? The attached image is a screen shot of the security warning. I don't care about any of the associated risks with disabling this, I've already disabled the windows firewall and security center, I just find this pop-up quite aggravating and would like to know how to make it stop
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