Shell 32.dll And Logon User Interface DLL Failure
Apr 4, 2010
Have not done any updates lately, nor anything unusual, however, suddenly laptop displays two error messages re/Win logon.exe and Isass.exe failure. Part of the solution noted in the forum was to restart "using last known good configuration", but this doesn't work. It simply attempts to start again and comes up with the error messages again.
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Dec 15, 2006
Current situation: When Windows XP boots it displays Windows logo, black screen and then a small error window with title "User Interface Failure" and text "The logon user interface dll msgina.dll failed to load. Contact your system administrator ..." There is a button to restart the system. Booting causes a loop back to the same state; I cannot get the system to boot to safe mode. Other than the lack of a logon and desktop the rest of the boot process seems to continue OK; I can access network shared drives from another system. Using BartPE I can see that msgina.dll is in C:windowssystem32 as it should be. Unfortunately much of the data I need to access for my work is not on shared drives and cannot be accessed by BartPE so I am in big trouble.
Background: The express version of SpyCatcher was installed a few daus ago. All was OK until I restarted the system and arrived at the current situation. I also have BartPE which I have used to look at the SpyCatcher logs and found entries that msgina.dll was quarantined (along with many other safe items). I believe this is the cause of the problem and not anything else.
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May 26, 2010
I can't get past the box that says"Logon User Interface Dll Msgina.dll failed to load. Contact your system administrator to replace the dll or restore the original dll."
Does any body know how to replace the original dll? I tried to run a system recovery on my laptop but I dont know the keys to use.
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Jan 15, 2006
He is running xp pro and when we start the computer up this is the message we recieve - User interface failure. The logon user interface dll msgina.dll failed to load. Contact your system administrator to replace the DLL, or restore the original DLL. I found this at Microsoft.com http://support.microsoft.com/kb/836683/ and followed the instructions, but when we go to last known good configuration, we recieve the original message again. I've tried to boot in safe mode, and recieve the same message. I searched the forum and found similar cases, except that he does not have a recovery disc. He doesn't know whether the system restore was enabled.
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Aug 12, 2002
The Explorer program (%systemdrive%program filesinternet exploreriExplorer.exe) creates the familiar Windows interface, but you can use this setting to specify an alternate interface. If you enable this setting, the system start the interface you specify instead of Explorer.exe.To use this setting, copy your interface program to a network share or to your system drive. Then, enable this setting, and type the name of the interface program, including the file name extension, in the Shell name text box. If the interface program file is not located in a folder specified in the Path environment variable for your system, enter the fully qualified path to the file.If you disable this setting or do not configure it, the setting is ignored and the system displays the Explorer interface.START > RUN > GPEDIT.MSC > USER CONFIGURATION > ADMINISTRATIVE TEMPLATES > SYSTEM > FIND CUSTOM USER INTERFACE > RIGHT CLICK > PROPERTIES > CLICK ENABLE > FIND AN ALTERNATE USER INTERFACE > OK
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Nov 24, 2008
I have searched the forum and have found all comments posted to be pointin towards repair XP. Though this is an ancient decktop that i have no idea where the XP CD is. All i ran was avast preboot virus scan and this has happened.
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Jun 27, 2010
I'm posting this as a help guide for all those out there who have had Windows explorer.exe start doing crazy things. I'm the go to guy for tech problems amongst all of my friends and I've discovered that I'm not the only person with one of these explorer.exe bugs.Firstly I know that explorer.exe is the Windows service controls the UI and allows you to browse files, have icons on your desktop and have a taskbar. However of late bugs have been appearing that are causing it to malfunction in ways that shouldn't be possible.
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Jul 18, 2009
Alright, so, I have tried searching All Engines, IE every search engine and some. And I have not been able to find one web site, including Microsoft that has backup files for Windows Explorer and the Shell files.Is there a XP SP3 user that can archive the Explorer and Shell files for me? It would be much appreciated, as I have some bugs that are very annoying.
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Dec 17, 2006
This error keeps popping up It will say whatever file im trying to access at the top ie: C:Documents and SettingsWindows XPMy DocumentsMy Music is not accessible.
Then below it says
Logon Failure: account currently disabled ...
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Mar 6, 2006
using win xp IE6 w/ sp 2 running microsoft anti spyware .. It popped up saying it was moving my favorites to a different shell folder. I was not doing anything so I took it as a spyware ,so I block it ....Bad move .now when I click favorites I get nothing. I found it it microsoft antispyware events...( has decided to prevent a change to the user's defined shell folders from Favorites to %USERPROFILE%Favorites.)but it shows no way to unblock it or change
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Oct 16, 2006
I started getting a prompt when I would boot up to select a user and logon. I did some reading on what to do to get rid of this and think I screwed something up. I have xp pro and it came preinstalled. I don't know what password they used for administartor. Whatever I did I lost everything in the user accounts but my own. I don't even have a way to add users anymore
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May 16, 2005
Can anybody tell me how to add the user account logon information?
Specifically, When on the Logon Screen there is information pertaining to the Users Unread Email Information. I have changed to a new email address (because of SPAM). I would like to activate so it sees the new email account and reflects accurate number of unread messages. (I have been helped by someone earlier to remove the old email info...but need help to put on the new info.) Any suggestions?
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Jun 25, 2005
I run XP Home Ed SP2 on my home pc. Myself and my wife have user accounts.
When i login to my account it takes for ever for the desktop to appear and all the automatic programs etc to start up (i use sophos antivirus & EZ Firewall). I cant even get taskmanager to appear until everything has loaded. I have to go for a smoke while waiting for it to finish.
My wifes login however is instantaneous - everything appears quickly and ready to go in no time.
I dont understand this - i assumed the same programs were running cos they are installed on the psame pc.
Is there a program i can run to show me what is loading from the log on screen so i can compare between the two user accounts?
or can anyone suggest something to quicken mine up?
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Dec 26, 2007
I tried turning off my computer password, since I am the only one who uses it. But I did something wrong....Windows XP logs on as Administrator, and says I can't log on due to user restrictions. I was able to log on using the name I gave the computer, but how do I disable having to use any passwords, and fix the logon problem with Administrator?
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Jul 26, 2007
I recently upgraded to windows xp professional from windows me. I was not having any problems when I started the pc until after I installed the .net framework updates from the windows update site. Now when I start or restart my pc it starts with the administrator setup instead of the way it had been. I need to go to start/log off and select switch user in order for it to switch to the way that it had been prior to the .net framework updates.I tried going to the control panel and selecting the user account and selecting to change the way users log on or off and both the "use welcome screen and use fast user switching" are checked off. I am listed as a computer administrator but there is also a user account titled administrator which is also listed as a computer administrator.The administrator account is the one that is automatically opening now when I start the pc but I want it to open to the user which is me (and that is how it was opening prior to the install of .net framework).
I also tried going to start / run / control user passwords2 on the user accounts I removed the check mark from the box for "users must enter a password to use this computer". I then selected okay to the automatically logon box that popped up with my user name. I did not enter a password since I never entered or had one to begin with. I then clicked on okay..I then tried going to control panel / user accounts and then to change the way users log on and off and unchecked the box for both "use the welcome screen" and "use fast user switching". However when I clicked on okay I get a screen that states that "fast users switching cannot be turned off while multiple users are logged on. Make sure all other users are logged off, then try again." Does anyone know how I can get Windows XP to open/start that way again without having to always go to start /log off and selecting to switch users all the time?
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Nov 22, 2006
I'm having some problems with my computer that started yesterday afternoon. I was on it that morning and it worked perfect and i shut it down properly before school only to find that when i got home it wont let me logon to a windows user account. After booting the windows user account pops-up and after selecting my account the computer will shut down. A friend of mine said that there might be something wrong with the winlogon but i cant find any info about that online. Right now im using safe mode with networking and i also tried accecsing the boot menu and selecting "disable automatic restart after system failure". Now rather than restarting it gives me a blue screen that reads:
A problem has been detected and Windows has been shutdown to prevent damage to your computer.
If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:
Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.
Technical Information:
***STOP: 0x00000024 (0x001902FE, 0xF89B6190, 0xF82D876D)
*** Ntfs. sys- Address F82d876D base at F82B 8000, Datestamp 41107eea
Beginning dump of physical memory
physical memory dump complete.
Contact your system admin or tech support group for further assistance.
I have ran the CHKDSK /F with no problems found. And i hope that with this information you may help me fix this very annoying, and most random computer problem.
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May 16, 2005
Can anybody tell me how to reset the user account logon information?
Specifically, When on the Logon Screen ther is information pertaining to the Users Unread Email Information. I have changed to a new email address (because of SPAM) and it still shows "XXX unread mail messages, x programs running" under a Users name. I would like to change so it sees the new email account and reflects accurate number of unread messages.
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Jan 30, 2008
I had this set before, but since i messed with something under user logon, I cant get it back anymore.Like how do I set it when I boot up pc, theres the xp logon(with bar going back and forth) then I just want it go straight to screen so I dont have to be clicking my user account. Instead it stays at choose user account.
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Jul 30, 2005
during a registry clean I accidently deleted the following folder HKCRCLSID
though I immediately imported my latest registry backup the computer froze. After manual restart the Windows logon screen misses the account names even the default administrator account and no way to shut down. I tried starting in safe mode and with the OS CD and always come back to the above mentoined screen. I donnot want to reinstall Windows XP completely new
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Jul 19, 2005
In an XP-Home, one user system, what shoul be the defautl values found in the following registry entry: HKU.DEFAULTSoftwareMicrosoftWindowsCurrentVersionExplorerShell Folders ??To make a long story short, there are entries pointing to a non existing user's folder (eg: C:Documents and SettingsTEMP....) and I want to get rid of this TEMP user and folder.This is the only section of the registry where this folder is referenced.
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Jan 9, 2006
Way for me to change the logon option setting to Ctrl-Alt-Del? In W2K there was an easy checkbox setting in users from the control panel. And upgrading to WXP kept that setting. With WinXP preinstalled in a notebook, the logon screen comes up immediately from power up. I would like to require the intermediate step of manually pressing Ctrl-Alt-Del keys before the logon screen appears. I'm willing to reinstall W2K first and then reinstalling WXP as I also want to replace the existing notebook hdd with another larger capacity drive if I cannot find an acceptable answer soon.
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Feb 9, 2006
setting up more than one user logon for windows xp home edition w/ sp2 installed (using fat32). What I would like to acheive (if possible) is to limit my teenagers (2) access to certain files and programs. More specifically programs such as windows explorer (including right-click on START button), access to the "RUN" command, control panel, and other system controlling programs. I have searched on C-Net and microsoft, finding bits and peices but not all together in 1 post and not a step by step. I am not afraid to edit the registry.Also I do not want to convert this comp to ntfs (unless there is a way to back up a massive amount of data without a cd/dvd burner, as I am under the impression that a re-install of XP and reformatting of hard drive is required to switch to ntfs). What would be ideal (and maybe easier to do?) would be to have teenage-user1 and teenage-user2 logon bring up only a desktop with no taskbar and/or START button, thus allowing only access to the programs that I shortcut to the desktop (this thought just occurred to me while typing this).
These children are 15 and 16 and are smart enough to type a google search for password/registry/command prompt hacks and crackers and such. I haven't seen anything in regaurds to what I am looking for all on 1 system or complete in 1 post/step-by-step. Possibly I am not typing the correct search words, but seems alot of text for a search ( am not typing "the" "and" etc. and am using/trying as many buzzwords as I can think of...) and I get no way too much irrelavent and sometimes confusing info or no matches at all. I may be making a mountain out of a mole hill with how I want to do this, as it probably has been done before, if so a link(s) would be much appreciated as would any advice from "seasoned/in-the-know" users/programmers.
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Jun 29, 2007
When I do fast user switching or logon in XP, I wish to hide certain users from being displayed. It seems XP has this capability since there are other users in my system that do not display on the logon or fast user switching screen.
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Nov 28, 2006
two new computers a router and networked the home. I have the host computer and my children are each on wireless as clients. Both children can access internet, but only 1 can access printer. I actually figured out the problem that's huge as I'm a network idiot. My son's computer (can't use printer) is using my old computer with MY name on it. I am on the new computer with MY name on it. So when he tries to access the printer it doesn't know where to go. I have windows xp HOME and from what I see I can't change the name on his computer the folder immediately under documents & settings). I followed instructions to copy from one folder to another (ie, Mine to his) using a 3rd administrator account. I could copy any account but mine.
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Mar 21, 2009
loss of power to the house has resulted in loosing all administrative accounts & profiles. Cant log into anything on the admin section. Only 1 acount acces and has no admin privlages. Have been told it may possibly be a damaged user profile. Need help on how to repair this so i can log on . Thanks PS its a dell optiplex gx260 :with pent 4 & windows xp prof., version 2002, service pack 3
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Sep 22, 2004
My computer starts up normally.It always just autologs on since I'm the only one using my windows xp computer. However, before anything can be displayed it immediatley logs off to the logon screen. I click my username and start the login process (i have no password and before even switching to my wallpaper or anything it says stuff like logging out and saving your settings.
I tried booting in safe mode too and the same infinite logon loop occured to, even with the default administrator account. The last thing I remember doing before this happened is I was playing City of Heroes when it crashed forcing me to restart my computer. This happens occasionally in certain programs but I've never had anything like this happen before. I tried unplugging my keyboard, mouse, usb devices, ethernet cable, no luck. Intel Pentium 4 1.7 ghz Geforce 5600 FX 256 mb windows xp home service pack 1, in case any of that matters
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Jul 15, 2005
I've seen another post somewhere and someone else had this problem, but I haven't found a solution. We're using WXP Pro, SP2. After doing a repair install (the other person just had it after using Windows Update), at logon, after entering the correct, AND VALID, password either for a user Or the Administrator, Windows Logon displays the following Logon Message in a box: "!The system cannot log you on due to the following error: "The program issued a command but the command length is incorrect. "Please try again or consult your administrator."
No matter how many times logon is attempted, or with what account, the message continues to be issued. Thus, NO ONE can logon to the GUI. The Recovery Console can be used to logon as Administrator, but no password is requested even though there is one in place. I've searched the MSKB but didn't find any reference. Implementing "Last known good configuration" does not fix the problem.
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Nov 20, 2009
When I try to open up the event viewer in administrative tools Iget the message "Unable to complete operation on event viewer the interface is unknown" I have run boot scans and every other scan but nothing works. Ihave windows xp with servicepack 3 Is this some kind of virus in system memory? "please help me figure this one out"
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Jun 7, 2005
When i boot up the system hangs at the blue 'Windows xp' screen, the 'Windows is starting' is missing and it goes no further, the logon screen does not appear so i can't get in. I have recovery console on and i can get into the drive by booting in from another drive/operating system
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Jul 26, 2005
I had reinstalled XP from scratch and run windows update and everything but then I noticed that the Windows Update interface hadn't changed.It worked fine and downloaded all the latest patches and stuff but the interface hasn't changed to the newer candy coated look
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Aug 2, 2005
I am using winxp prof (chinese version)HOW CAN I CHANGE THE LANGUAGE/INTERFACE FROM NOW "CHINESE" TO "ENGLISH"
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