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Dec 2, 2004

One day my friend turned on his computer and windows did not start. Instead, a screen popped up that said "Windows did not start successfully" and with that, had options of what to do from there. The options had all Safe mode options, Last known configuration, and start windows normally. Yet no matter what option is chosen, the computer reboots and goes back to that " Windows did not start"screen. (It usually reboots right after it says "WIndows XP Professional" and is attempting to load it up.)

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Mar 20, 2006

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Dec 2, 2004

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Oct 16, 2008

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Everytime I turn off my computer by clicking on "turn off computer," I receive an error message popup that states "Windows Explorer has encountered a problem and needs to be closed." After that pop-up message, the computer freezes for about a minute and goes back to its normal format (desktop) and the computer DOES NOT TURN OFF. How do I turn off my computer without unplugging the computer? I try "ctrl+alt+del" to go to the windows task manager to "shut down" the computer but..the computer restarts again and doesnt turn off. Do I have a virus or a windows explorer problem? and how do i fix it?

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