Installshield - Unable To Install / Uninstall Programs - Error 2738
Jul 28, 2005
I have a problem with my Installshield engine, and so I am unable to install/uninstall programs. I am running Windows XP home on a pentium IV, 2.4 GHZ with 512 ram. I think the problem started when I was installing a program called eBay Blackthorne from a download. Now, any install/uninstall is affected.
The error is "Internal error # 2738".
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Aug 3, 2006
I get this every time I try to install something. Tried all of the solutions, but none of them work.
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Feb 20, 2010
I am trying to uninstall sponge bob the movie; keep getting error -5004x7e. No help from installshield or THQ.
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Apr 13, 2006
I have a Win XP SP2 laptop and any software that uses installshield will not install. I get different errors depending on the particular program I'm trying to install. One example is "1607: Unable to install installshield scripting runtime". Everything else on the computer seems to be running fine. I've searched the web extensively for answers to this problem and I'm down to either reinstalling the Installshield program or reinstalling Win XP. Does anyone have info on how to solve this problem? Or does anyone know where to find the installshield program so I can reinstall it? Reinstalling Windows obviously has it's drawbacks.
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Nov 28, 2008
When trying to install a program on my Pc i get an error from installshield. "1607: Unable to install InstallShield Scripting Runtime." I read another post about this very issue on this site but the link given and the Installshield website as a whole have been down for the past 3 days.I need the ISScript7.zip file if possible to start my project.
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Sep 18, 2007
okay. just got the morrowind expansion packs. (bethesda softworks). installed tribunal without a fuss. tried to install bloodmoon...then it whips out this "I/O Device error crap" on me.
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Aug 20, 2005
When I tried to install the game C&C Generals, it keeps on saying "Error Number: 0x80040707 Description: " and then it says "Access is denied"
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May 3, 2005
Every program I attempt to uninstall gives me an error message, the most common being "Cannot open install.log" Obviously something has gone wrong - what to do? Running XP
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Feb 27, 2008
Every time I try to open my Itunes, I receive this error "Another installation is already in progress.Complete that installation before proceeding with this install." I think there is an install or unintall on hold or something. I feel like I have exhausted all of my options.
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Jul 8, 2008
I am having terrible time getting rid of things on my computer.I have windows XP home, and have the following spyware and virus protection programs: Avira Antivir Personal, Comodo Firewall Pro, Spybot Search & Destroy The first time I ran them they picked a up a little here and there. But its very obvious the spyware is still there.
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Mar 6, 2005
My husband and I have tried to uninstall his Medal of Honor game using the control panel program change/remove with no success. Everytime we click on the icon change/remove it acts as if it's going to remove it but then it doesn't. This game has used 2,000 kb space on our computer and we are trying to free this space. Somehow the game has the icon for Wildtangent Games in the front of it and it is not part of that system. We have already removed the Wildtangent program and other Medal of Honor games successfully however, this one Medal of Honor game seems unable to be removed regardless of all our efforts. Can anyone please help us? We've done everything we know to do with no success.
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May 2, 2005
Had problem for last week, installing and uninstalling any software.... ended up resorting to fresh win 2000 installation on fresh, newly formatted hard drive and still have same problems..I have only service pack 1 on my win 2000, and on trying to download SP4, it downloads, then stops on 'extracting files' says extraction failed, the system cannot find the file specified, and i have the same problem with any program or updates i try to download, which doesnt help me solve my problem.
Basically, i cannot install/uninstall anything, plus, i use Norton internet security, and for some reason, the liveupdate isn't working.... i get message saying failed to launch liveupdate, its not the only thing that has suddenly stopped working... Like i said, this is all a fresh installation on new hard drive, only 2 days ago, and these were same problems i had before this new installation? i cant understand how they're still there!!
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Sep 21, 2005
I cant install or uninstall any programs,when trying to uninstall iget the box that states,'' the windows installer service could not be accessed ''
an so on.im not in safe mode.also i keep getting error 1068.and error 1607 error runtime script.i need some simple fixes and ones that worked i have tried several different ones with no succcess.
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Jun 23, 2006
I am having a driver problem, which i find to be very weird. I cannot install, or uninstall a driver, nor can i disable on from device manager. When i try to do any of these I get either a "run DLL as an App has enountered a problem and needs to close" or if trying to do something from device manager, I get Microsoft Management Console has enountered a problem and needs to close. In the first case I believe the file was sysag.api in the second the file causing an error is mmc.exe.
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Oct 9, 2008
Unable to install ANY programs or updates on my pc.There have been changes made to the permissions, network sharing and connections. I am getting Windows cannot open the local policy database. Access to database has been denied. when trying to access security settings from Admin Tools. although my userid is on the Administrators group with full privileges. my %systemroot% is set to share, everyone with full access. I can send a HJT log if requested. what can I do? there are also many internet pages that are no longer loading (says cookies disabled) even tho they are on the trusted list, and even with BitDefender and ZoneAlarm shut down. I have knocked up against this for 3 days, but do not seem to be making progress.
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Jun 22, 2005
i just reconfigured my computer and i tryed to install some of my games and all of them failed, for each one i tired to install it gave me errors for them?
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Oct 11, 2005
I can no longer install any program with installshield. The process goes about 3/4th the way through and hangs up, no error message, it just stops. I have been able to install a program in safe mode but the program then does not work correctly. I also tried to uninstall a program and that process hangs up also.
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Jan 19, 2006
I'm getting a Message when trying to install new programs Trying msn Messenger 7.5 as example.I'm in an account with administrator rights (this is indicated on the control panel / user accounts)Message:"You do not have the permissions required to install.."I was getting a 1601 message - windows installer not available.(I went into services and the "windows INstaller" was set to manual, I set it to automatic.)
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Sep 3, 2007
When I try to install something that uses InstallShield I get the error The InstallShield Engine (iKernel.exe) could not be launched. Access is denied. I have full admin privileges and have tried using the dcomcnfg to see if I my privilages have changed. But dcomcnfg closes whenever I try to access the "Component ServicesComputers" section.
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Mar 22, 2008
I bought a game today and wanted to install it. I put the cd in, and it says "The InstallShield Engine (ikernel.exe) could not be launched. No such interface supported." I've tried everything possible that google has to offer. I tried deleting the Engine file, but it won't delete. It would come right back. I tried looking for corrupt files in C:, nothing. I went to the Installshield consumers website. Nothing on there helped. I've tried all but downloading the latest version of ikernel, but the problem is I have to use the kernel program to install the latest kernel which isn't working. I hope that made sense. I saw I could use Windows Installer, but yeah I have no clue how to use that. I downloaded it, and I'm lost after that. It would be awesome if someone could give me walk through on using it or just tell me how to solve my original problem.
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Nov 2, 2007
I have been trying to install some software for a web cam for quite some time now. However everytime I do try it will begin installing and then installshield wizard will minimise itself and stay that way.I have tried everything i can think of like installing in safe mode, turning off anti virus and all that jazz. When i try installing in safe mode it comes up with a different error saying: 1607 unable to install installshieldwizars scripting runtime.
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Apr 27, 2006
I am running a Dell 4600 with Windows xp Home addition. When i tried to install a new program, i get an error that my Windows Installer is not working properly.I don't know what could of caused this, but when i tried to do some of the Windows updates, they would not intall either.
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Dec 29, 2006
I am having a major problem trying to install some s/w (Sansa MediaConverter) on my P4, Win XP SP2 PC. Just as the s/w begins to install I get a fatal error - (something like) "Unable to create a file that already exists ... C:Progam FilesCommon FilesInstallshieldengine6Intel 32iuser.dll" Since I was able to install the s/w on a friend's similar PC I think the problem is a compatability or bug with XP and/or the Installshield appln on my machine.
I followed some suggestions (from the Installshield support site) and cleaned up my temp file, deleted the 'Engine 6' folder and reinstalled the Installshield 'ikernal.exe' but this hasn't helped. Surprisingly when I tried to reinstall the 'ikernal' it also runs into exactly the same error! - so there is some issue with how the Installshield (Engine 6) is working on my PC.
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Mar 19, 2005
I have the same problem with some programs that I want to install in my PC. I receive this problem error message:C:WINDOWSSYSTEM32AUTOEXEC.NT the system file is not suitable for running MS-DOS and Microsoft Windows Applications. Choose Close to terminate the operation.There are several softwares that I would like to install on my PC but I cant because of this error One is a game, the other one is a program I need it to make programs and the last one is a typing software.Is there a way that I can install them on my PC? or do I need to kiss them goodbye?
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Feb 20, 2005
Bought new game software and ready to install. Placed disc in drive and bang, within seconds receive an error message reading: an error has occurred while running setup. Please make sure you have finished any previous setups and closed other applications..." Then the details of this Error 5003 goes as follows:
Error Code:-5003 : 0x5
Error Information:
>SetupDLLSetupDLL.cpp (1964)
PAPP:Star Wars? Knights of the Old Republic? II: The Sith Lords(TM)
PVENDOR:LucasArts
PGUID:629F65FB-7F3C-4D66-A1C0-20722744B7B6
$10.0.0.159
@Windows XP Service Pack 2 (2600) IE 6.0.2900.2180
Now, to make a long story short...Did a safe boot...nothing...closed all running applications and software using task manager when doing so..(closing anti-virus, firewalls disabled and spyware detectors and all). still nothing. Updated ATI driver...nothing.........
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Mar 20, 2010
I get intallshield error "1628: Failed to complete installation" when I am trying to uninstall some software I don't want.
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Jan 14, 2007
Cannot download latest i-tunes/quicktime program. Error message directs me to install latest version "isscript.msi". Same error. Even Loaded new driver. Same error..."install script engine on this machine is older than the version required to run set-up." I have no other downloading problems.
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Mar 15, 2008
I'm trying to download the Opera browser, but when I do, it goes though the steps of installing and then I get the following error: Internal Error 2932C:DocumentsandSettingsCompaq_OwnerApplicationDataMicrosoftInstalle r(C619B312-19F3-460A-9F7B-443248379F18)ARPRODUCTICON.exe,131 I've tried several registry cleaners, etc. but can't fix the problems.
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Dec 5, 2007
After suffering months of freezing PC and blue screens (primarily the dreaded kernel stack error. I have done tried all the recovery tricks from here and MS website, done chkdsk /f & /r repeatedly over four days without using the PC in between, and all the other stuff from here and Microsoft. Bought an expensive Reg cleaner and run it repeatedly. No luck. No recently installed soft or hardware. New Dell desktop. 1 year of trouble-free life until this. I now boot from the recovery XP CD (it includes SP2) to try to reformat the whole shebang and it gets as far as loading setup files OK, then as usual tries to start load windows installation and ... blue screen. STOP error 0x0000007B (OXF78D2524 OXC0000034, OX00000000, OX00000000).
Decided to buy a new HDD and install XP on that. (3 weeks from Dell!) and in machine. Old one disconnected. Tried installing XP from disk. It stalls at exactly the same moment as before (loads up preliminary files, gets to ""starting Windows" and then the dreaded blue screen with the same error message as before. 0X0000007B (OXF78D2524, 0XC0000034, 0X00000000, 0X00000000). So presumably not HD (although always good to have one). Have downloaded Memtest and run it for 24 hours. No RAM errors reported.
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Feb 18, 2007
we had to remove Visual Studio 2005...when uninstalling VS it tells you to unistall portions in order...we did that and now nothing is listed in Add/Remove Programs relating to VS at all...however, in the start menu there is MS SQL Server 2005 configuration tools...when you reboot windows xp you get an error saying SQL Server could not start...well, we don't want SQL Server 2005 on there and are trying to remove it but it is not listed in Add/Remove at all...can't find anything relating to this at all.how do we remove SQL Server 2005 configuration tools?
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May 23, 2010
I am experiencing a strange problem when attempting to uninstall programs from Control Panel --> Add / Remove programs. When I attempt to uninstall a program, the corresponding programs "uninstaller", asks for a network resource. Here is an example screen shot of what I am seeing when I attempt to uninstall Ad Aware: It doesn't seem to matter what I am attempting to uninstall. In all of the uninstall scenarios that I have seen Add / Remove programs asks for an MSI file with a similar name to the program that I am attempting to uninstall.
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