Help And Support Offline
Sep 3, 2005
I have been having an issue with Windows XP's Help & Support ever since I installed Service Pack 2; under the "Did you know?" section it's supposed to connect to the Internet and download new links, right? Well, it doesn't do that anymore.I did some Googling but failed to find anything helpful so far.I've been using the built-in personal firewall ever since installing SP2, which I'm guessing *may* have something to do with it.
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Oct 3, 2009
This might sound like a strange request but, I am trying to use WSUS Offline updates and I need to have a copy of service pack 1. For offline to work you need at least SP1. I know I will come across someone who does not have XP with service pack 1 on their OS disk or their recover disk. I own a copy that does not have SP 1. If I do I know there will be others who do not have it either.
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Sep 21, 2009
Has anyone used this site to do updates on any computers?? Yours or someone else?
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Jun 20, 2005
I added offline files under a user's account some reason some of the offline files have access 'other R/W'. Some have 'user R/W', and some have both.Only those offline files that have access 'user R/W' and both 'user R/W' and 'other RW' work. When I try to make it Not offline available and then again offline available, it's still the same.So the user get's an 'access denied' or 'file location not found' error when he tries to open files that have 'other R/W'.
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Feb 25, 2005
I got hijacked the other night and ran a program to remove the bad programs. They have all been removed from the system according to the program but I am still having trouble opening files and folders including My Computer and Control Panel. I think this may be because, I've heard, hijacking software alters certain things on the computer so that you can't simply access the control panel and undo all of the trouble it has caused. The error message that I recieve every time I try to open files, folders, etc. reads:
"explorer.exe has generated errors and will be closed. You will have to restart the program. An error log is being created." The computer will occassionally freeze up after I click ok.
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Dec 11, 2006
every time i connect to the net with my modem and start outlook express i get this annoying prompt "you are currently working offline, would you like to go online now" when im connected to the net.if anyone knows how to stop this every time i start outlook express 6.
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Mar 3, 2005
My computer suddendly restarted itself now this happens both online and offline. What do i do to resolve this problem
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Dec 12, 2006
Just got back from lunch to find a customer returned an Averatec notebook because his/her(?) wireless service would simply knock them offline in about five minutes every time they were online. Not familiar with wireless myself; control panel says the adapter is an 802.11g Mini PCI Wireless Network A.
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Nov 15, 2009
Does anyone have a link from Microsoft's Website that you can download the XP Service Pack 3 for an offline installation? I am helping someone with a fresh install of XP and they have dial up, so when they go to the Microsoft Update page, it times out (gives an error).
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Apr 10, 2007
I'm trying to save certain guitar sites to my Favourites and I'd like to be able to view them with conecting to the internet. I'm guessing this should be done with the "Make Available Offline" bit but evertime I try to do it I still get a blank page.
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Sep 15, 2005
I recently switched servers, with the new server having a different name than the old. I deleted all my old offline files and re-synched with the new server, but the old server name keeps reappearing in the Synchronization pane during Offline Files synchronization. How can I delete all references to the old server?
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Nov 30, 2009
I`m new around here and I have been given a task to update multiple computers with Microsoft updates offline. the updates will be sorted on a network drive. how do I create the bat file. if its possible to get the whole script on how to do that
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Apr 18, 2010
I have a sata 500 GB hard drive from Seagate that just won't get recognized. I've been in Disk Management, I've scanned the disk, I've rebooted, and Disk 1 is there, but the message is it's offline--and after I did the reboot I got the message that the hard drive USB had been recognized--but it ain't there.
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Apr 11, 2006
Every time I switch on my machine and try to connect to the internet, I get a dialogue box: Web page is unavailable while offline. To view this page, click connect. When I click connect, I can view the page and don't get the error message again until I switch off the machine. Why does this happen?
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Apr 25, 2010
I have an old Sony VAIO (running Win Xp) that I am using a print server. The VAIO is connected to a HP PSC. The VAIO is on a wireless network along with two other laptops. One laptop is running Win Xp and the other is running Vista. Everything was working fine as far as printing went until I reinstalled the OS on the Win Xp machine (same OS). Previously the VAIO would go offline due to hibernation and so if I tried to print something from the Xp machine, it would get in the queue and get printed when I turned the VAIO on. Now the print jobs are not getting in a queue when the VAIO is offline.I don't know what I did right before and so I don't know how to remedy the problem.
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Feb 8, 2010
What does end for support for a Windows mean?As far as I understand it means that updates (even critical) won't be available after that date.But how about a Service Pack. E.g. Windows XP SP2 deadline is set for 11 July 2010. Will Windows XP owners who have Windows XP SP2 version on a disc be able to successfully activate their copies of Windows after that date.
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Mar 15, 2010
Here's a confirmation of something I believe M$ first announced some while back.
http://blogs.technet.com/lifecycle/a...installed.aspx
I think it's true to say XP - when maintained up-to-date - will continue in support until 2014.
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Jan 25, 2008
I recently installed Windows XP Media Edition, and everything works fine, except the "Help and Support" application off the Start Menu. When I open that, it comes up in Chinese. Everything else is English. Anybody know how to fix this?
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Mar 21, 2005
I wanted to make this my special post, as its my 1000, and encourage all members to use their System Restore more, I keep a system restore icon on my desktop and make a restore point everyday, I know the computer is suppose to do it, but it makes me feel better, evertime I make drastic changes or questionable downloads I make a restore point, I simply type call it rp it only takes less than 10 seconds, if everyone did this we really could cut down on ourTech Support. Have a good day. http://www.microsoft.com/windowsxp/u...w_03may19.mspx
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Aug 14, 2009
So I decided to play Mabinogi again , a RPG game, installed my driver, downloaded Direct X 9.0 , but when I checked DXDIAG, the current version of direct x was still 8.1. I have a the Radeon X300/X550 series for my VGA. Is my VGA perhaps too old to support Direct X 9.0? Or can you show me how to overwrite 8.1 with 9.0.
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Nov 9, 2007
When i go: Start> All programs > Accessories > System tools > Systeminformation
i get this message ( freely translated from norwegian )
"Windows can't open Help and Support because a systemapplication can't run. If you want to solve this problem, start the application called Help and Support"
Where is the Help and Support application, and what do i do?
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Mar 2, 2009
when i go to Start,Run,type msconfig, i get the error message:Windows cannot find msconfig.Make sure you typed the name correctly and then try again.To search for a file click the Start button and then click Search; same thing happens ,I do have msconfig in the computer and the path is: C:/WINDOWS/pchealth/helpctr/binaries. Same path for the Help & Support.
I `m aware that there is not reference(or key)for the above subjects(msconfig-Help & Support) in the registry and i`m not confident enough to alter it, so
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Apr 22, 2006
I'm working on my Father In Laws' computer, and for some reason, we can't open his Help and Support Center. I have searched everywhere to find the right path to get to it, and no luck. It worked recently, but it's gone now. I have gone through the Services.msc looking for anything that may be disabled that would effect it, but nothing so far.
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Aug 23, 2005
I've noticed when I access the Help and Support Center - Start/ Help and Support in Windows XP, next to "Did you know?" it says it was last updated on Monday, December 20, 2004. I'm just curious as to what the date is on other XP users system.
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Sep 16, 2005
I am unable to open the Help and Support Center in XP (Home) I recently installed and ran a registry cleaner.
I am unable to restore to an earlier setting either from system restore or the registry cleaner's back-up I have looked in microsofts KB, articles 888018 & 555329 to no avail. The value data of the following key
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionApp PathsHELPCTR.EXE is C:WINDOWSPCHealthHelpCtrBinariesHelpCtr.exe which appears to be correct I believe the program tries to run but task manager never shows it. I get no error messages at all
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Nov 10, 2007
Recently I've "discovered" that Help and Support gives me an error when I try to run it.This is the error:
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May 15, 2007
I have 10 Dell GX60's running windows XP Pro all connected to a network. Whenever i try to run the 'Help and Support' feature on any of the machines it always stops responding.
I have found a page on the microsoft knowledge base and i was wondering if anybody new where i could get the hotfix from? or if there is a different way to fix it or a work around?
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Jul 24, 2005
I am trying to install a Lexmark Z515 printer on my computer and I keep getting a message about USB Printer Support- can't remember the wording but anyway it won'tlet me continue do I need to do anything like enabling the USB ports? Or is there
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Dec 27, 2004
I am planning on installing Windows XP Pro w/SP2 build 2180 onto a 300gig hard drive I plan on getting new. So just a quick question, what is the limit on hard drive size that XP Pro supports?
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Sep 9, 2005
I would like to install East Asian language support on my XP Pro sp2 machine but I no longer have the original CD that I used to install the OS. I tried borrowing a friend's CD for XP Pro sp1 and the files seemed to install properly from the i386lang directory on the CD but the language functionality still does not work.Does anyone know if you can download the language pack from MS. Otherwise, it seems that I need the contents of the i386lang directory from an XP Pro sp2 CD, which I don't have.
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Apr 4, 2008
Dell has a problem with some Dell Vostro 200 pc's which involves a black screen just after boot. The advised solution from Dell is to set prefetch to only boot rather than boot and applications. Empty the prefetch folder and in effect not use prefetch as it was designed for Windows XP, Is this a legitimate solution for customers experiencing this problem? I always thought prefetch was supposed to "speed things up". Any suggestions about this? Is Dell just blowing the customers off?
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