No Response From Shut Down / Restart Button?
Dec 6, 2013
the last 3 days I have not been able to shut down my pc, when I press the shutdown/restart button nothing happens. I also get no response from anything if I right click on the start button and try to use any of the options in the menu the device manager, control panel nothing from the right click menu on the start button reacts when I press it. Even when I press power from the right side on the settings menu from the charms, shutdown/restart nothing happens. I have not made any changes to the pc recently. There is nothing in event viewer its just nothing happens the computer keeps working like I never pressed anything...The only way I can shut the PC off is by holding down the power button..
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Jul 12, 2013
My windows 8 auto restart when I shut it down and the other problem is bsod when I play fifa. I've upload some files to tell you what is my problem.
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Oct 1, 2014
When I choose to either shut down, restart or put my laptop to sleep through the Windows 8.1 start menu, usually everything is okay and the process works, however sometimes (I'd say one attempt on four), the computer is stuck with the screen turned off but the fan still turned on! In this case all I can do is to force the laptop to shut down by pressing the power button 5 seconds, but I was always told it was somehow bad for the computer and would eventually damage it
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Feb 2, 2013
I've had my windows 8 computer since December and for the past month or so it will not restart or shut down unless I do a hard shut down with the power button. When hitting restart it starts to shut down, then comes up with "restarting" screen and just stays there, never moves from there. On shut down it just freezes after closing down windows. It can't be good always shutting down via the power button. I haven't added any new programs at all so not sure why this started happening.
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Mar 10, 2013
just over a month ago I brought a new Windows 8 Laptop (Toshiba C850) and all was going well - up until about two weeks ago when I started having all sorts of problems...
Basically, I can't log out, restart or shut down my laptop anymore. Obviously this is a real nuisance, and I've been having to manually shut down the laptop by holding the power off button every time, which can't be good.
Every time I go to log out, shut down or restart it (or if updates are installing etc) it just stays on the screen that says what it's doing (signing out, shutting down...). I have tried leaving it for a few hours (6 was the record) but it still did nothing. I did some research and I thought the answer may have been to turn off the fast start-up (which seemed to work for a lot of people) but that didn't work, and now I'm at a loss.
I would completely reset Windows 8 but I imagine that a restart is necessary for that? In which case I couldn't do it. I'm not sure if this is a Windows 8 problem or a Toshiba problem.
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Oct 31, 2012
I'm getting soo many problems regarding booting after upgrading to Windows 8 Pro yesterday on my Asus Zenbook UX32A.
Specs:
2nd Gen i3-2367M processor @ 1.4GHz (for Ultrabooks)
6GB DDR3 RAM
500GB HDD + 30GB SSD (for Fast Resume, etc.)
Issue # 1: Whenever I Restart or Shut Down, the system HANGS there and does not progress *most* of the time. To fix this I have to always resort to holding the power button.
Issue # 2: When I boot the PC up, it takes SO long for me to get to the Start menu, around 1:15-1:30 min, which is longer than it took me on W7. I know I have an HDD, but this is abnormally long to me. Once in a blue moon, I will boot up in a matter of 30-40 seconds (which I think is how long it should take), but mostly it takes really long.
Issue # 3: To test the above 2 issues, I went ahead and opened msconfig from Run, and disabled all Non-Microsoft services except AVG to check. When I shutdown and power on - everything is fine, shuts down nicely, powers on nicely - however, the second time I do this, the system will hang on shut down, or will hang on start up, sometimes I can hear the startup sound but nothing on the screen, all sorts of weird actions.
Issue # 4: This one is funny. On standby (lid down), the system will restart itself. Happened while I was sleeping, I could hear the boot sound.
EDIT: The problem is still there when I disable 'Fast Start-Up' in Power Options. The problem is due to the processor state, it keeps resetting to 100%.
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May 17, 2013
When I try to right click to copy a file, it took around 10 second to load, feel bad! Any way to solve this problem and make it faster?
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May 17, 2013
Several weeks ago I googled how to set up an automatic email response stating that I would be out of town. I am now back and cannot figure out how to turn it off!
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Apr 25, 2013
I bought a Sony Vaio E-Series SVE17812BCXB running Windows 8. After the last major windows update that occurred in Feburary '13, the keyboard/mouse stop responding once the fully loaded splash screen is presented (With the time and date, ect).
I know the keyboard and mouse are fully functioning as I can use them when I access the boot menu before the OS is loaded. Also, only the keyboard 'functions' work when the OS is loaded, such as adjusting the brightness of the monitor (fn+F5) and such, but nothing else.
I try to do a system restore and it fails on all available restore points. I try to do a manual repair using a bootable USB drive, and it just loads windows like normal. I'm at a loss on how to get this fixed and as of right now, I purchased an $800 paper-weight.
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Jun 27, 2014
I have had windows 8.1 for quite some time now and never had any issues with my OS. Until recently, my OS disc use now shows 100% with writing speeds going up to 100mb/sec and average response times of my HD from 4000 to 8000ms...
Nothing has changed on my side and I have it at a repair shop right now. They said hardware is 100% fine and they are running a stress test on my PC but everything looks good so far.
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Nov 3, 2013
I have performed a clean install of windows 8.1 pro on my desktop with MSDN dreamspark serial and an ISO downloaded from Microsoft site with the serial ... the installation goes OK until I do the first restart, it hangs and the screen freezes at the spinning dots restarting, I left it abot one hour, it never restarts, by pressing the reset button the windows boots then the logo disappear then black screen with no responding, Is that copy is bugged or the windows is not activated.
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Aug 15, 2013
Besides not having any drag and drop features for icons or files, I also cannot move the entire window by clicking and holding the mouse button on the title. I cannot re-size a window either. The close, minimize, and restore down/maximize buttons work. Sometimes when I double click on the title bar the window will restore down/maximize, but not always.
The slider bars only work if they are clicked in (and then only sometimes) and take a second to respond or will not respond at all; I cannot drag them. I cannot highlight any text to copy it; I assume because that is also a drag function.
Frequently, windows will not respond for up to a minute or longer and sometimes I stop them because they have not responded for more than 5 minutes. Mouse clicks frequently take 3 or 4 seconds to respond in all programs. I am not a knowledgeable computer person and do not know if this is caused by Windows 8 or the hardware.
I have tried to restore the system (three times), but there was only one restore point and that failed. I have tried using escape, various other keys, the right mouse button, and restarting. I gave up on restarting after well over 3 hours because there is a queue of 21 updates that have failed before and it was only on update 10. Shutting down and restarting does not work.
I have McAfee and have scanned the computer 3 times and not found anything wrong.
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Oct 5, 2012
I'm using Windows 8 Professional (got it from MSDNAA as soon as it appeared there ) and it seems to me that Windows 8 doesn't really shut down properly. I attached an image taken with Snipping Tool and it showed that the CPU up-time is 4 days etc etc..
The inconsistency here is, I just booted up my laptop few minutes ago. I did shut down my laptop properly every time. The only explanation here is that this 4 days ago was the day when I placed my battery back into the laptop.
But the laptop supposed to shut down PROPERLY right?
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Jul 27, 2014
Yesterday while I was sleeping, a thunder struck nearby my house while my PC was running. After that I immediately switched the PSU from 1 to 0 without trying to shut it down properly. Since then I cannot shut down my PC without switching off the PSU. To tell you exactly what happens, I press the shutdown button in Windows 8.1 normally, after that it shuts down for around half a second, turns back on for half a second and then again turns off for half a second. After that it powers back on. I forgot to mention that my integrated network card on the motherboard died after the lightning as well. My MOBO has some kind of electrostatic discharge protection as well. Last thing, when I booted up my PC for the first time after I turned it off by switching off the PSU, it said "Setting thing up for you" like I started Windows for the first time.
System specs:
Motherboard: Gigabyte 970A-D3
CPU: AMD FX-8320 @ 3.5ghz
GPU: MSI 7790 1GB OC GDDR5
RAM: Kingston HyperX DDR3 2x4GB @ 1600mhz
PSU: LC Power LC600H-12
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Feb 28, 2014
My windows 8.1 cant shut down. the indication is, if i plug my flashdisc it can't be detected. if that thing happen, my windows 8.1 will not shut down !
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Oct 26, 2012
I'm trying to shut down my computer, but can't find out how after installing Windows 8?
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Apr 1, 2014
I removed the Windows' boot menu with some terminal commands I can't recall now. I managed to do it, but now my Windows, instead of shutting down, I think it suspends. I still able to reboot it through.
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Aug 5, 2014
For the past 2 weeks (approximately), when I click "Shut Down" on my Win 8 laptop, nothing happens. If I click "Sleep," it goes to sleep right away, but it will not shut down. I see by the forum posts that my problem isn't unique. I have tried all three methods described in the post: [URL] .... - all to no avail. I have also tried Power Options > Choose what the power buttons do and unchecked Turn on fast start up as other posts have suggested.
In Method 2 described in the post above, I ran sfc /scannow and ended up with the following result:
Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in C:/Windows/Logs/CBS/cbs.log. (I tried to attach the file but it's 15MB, too large).
My Win 8 machine is new (only a few months old) and my system specs are attached also. It was shutting down fine, I have a feeling this happened during a Windows Update.
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Feb 9, 2013
Everything goes as it should, and when computer should shut down, monitor turns off but computer still works (leds on the case, fans and so on).
I don't know what's happening, and why? It's not every time when i shut it down, but it just happens.
I'm using Object dock Start8.
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Mar 4, 2014
I recently built my fourth computer with the following components:
Case: Thermaltake Soprano Mid-Tower VO900M1N2N
MOBO: ASUS Z-87 Deluxe/Quad
CPU: Intel i7-4770K (Haswell)
Memory: Crucial Ballistix Sport 16GB Kit (8GBx2) DDR3 1600
PSU: Cooler Master Silent Pro Gold 800W
HD: Samsung 840 EVO 1TB
GPU: ASUS Radeon HD7790
Logitech MX3000 Wireless Keyboard & Mouse Combo
The operating system is Windows 8.1 Pro (clean install on the SSD). The system is so fast and awesome that it refuses to shut down. It makes no difference how I shutdown, it restarts in about 3 seconds. I have to physically cut power to the PSU to shut it down. I have updated all the device drivers and have the latest BIOS (version 1707) according to the ASUS website. I
As a troubleshooting measure, I also did a clean install of Windows 8.1 (not Pro version) on a 250 GB WD HD without the MOBO and GPU drivers and booted with only this HD (all other storage devices unplugged). The same problem persists so I believe it is a BIOS setting or a motherboard problem. I am using the default BIOS settings without overclocking the CPU.
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Oct 29, 2013
While updating my computer i accidentally left the charger out. So it shut down towards the end of the update and now when i restart my computer i'll only the see the HP start-up/loading screen and then the screen just turns black and all i see is my cursor. I didn't get any Windows installation cd with my computer and now what to do.
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Jun 2, 2012
my laptop will not shut down with this windows8 now when I close the lid.
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Oct 27, 2012
i have upgraded my laptop to windows 8 everything works fine when it is on but when i try to shut down or sleep it just has a black sceen and does not turn off or sleep and it becomes unresponsive so have to hold down the power button to reboot it.
also whenever windows needs restarting it freezes on the restarting screen so again have to reboot by holding down power
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Oct 3, 2013
I've done a fresh install of 8.1 RT and all appears to be well except if I shut down.
If I select restart it restarts fine.
However if I select Shutdown, I get the woindows shreen telling me it's shutting down, then the monitor goes blank, but the PC is going indefinitely (I've given it 15 mins)
If I press the reset button on the PC case it reboots into windows without any "windows didn't shut down" type messages during bootup.
However if I check the event log, it does say
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Details:
- System - Provider [ Name] Microsoft-Windows-Kernel-Power [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4} EventID 41 Version 3 Level 1 Task 63 Opcode 0 Keywords 0x8000000000000002 - TimeCreated [ SystemTime] 2013-10-03T13:23:29.444131300Z EventRecordID 3351 Correlation - Execution [ ProcessID] 4 [ ThreadID] 8 Channel System Computer George - Security [ UserID] S-1-5-18
- EventData BugcheckCode 0 BugcheckParameter1 0x0 BugcheckParameter2 0x0 BugcheckParameter3 0x0 BugcheckParameter4 0x0 SleepInProgress 6 PowerButtonTimestamp 0 BootAppStatus 3221225595
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May 5, 2013
i just downloaded and install windows8 pro x64 and i activated it! but every 1 h it shutsdown!!!!!
my cpu isn't heated! every thing in my motherboard works fine! tried everything but didn't got any response!
i think it's from the installation file but it worked fine and didn't gave me any error!
is there a tweak or a patch fix for it?????
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Nov 18, 2012
I installed Windows 8 and another monitor on my GeForce GT 240 video card. I have one monitor on a DVI and another monitor on VGA. Every couple of minutes the computer shuts down. It can be anywhere from one minute to one hour or maybe not at all. My power setting or set to NEVER on both monitor and Sleep. I'm wondering if it can be my Video card that is shutting down my computer. I know Video cards, and RAM that can stop a computer cold. Or could it be something in Windows 8.
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Feb 27, 2014
After im playing in this case battlefield bad company 2 or now it was battlefield 4 after like 5-10 minutes i hear my video card is working very hard it's fan and the temperature is like 110-117c.
Then after more 5 minutes or so the monitor is shut down and the pc is frozen i can't click anything only can restart the pc. It's like the pc is in sleep mode but frozen. I don't have any blue screen before it.
I'm not sure if the problem is drivers like the video card drivers memory or virus. I have nod 32 did scan last night cleaned 17 threats.
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Jul 12, 2013
I recently purchased a new desktop and it came with Windows 8 installed on it. Everything worked fine for the first two weeks. Then, I noticed my fan was running at full speed when I'd come into the room after a while. My desktop was in sleep mode, so I was like, Woke my desktop up and the fan returned to normal. Every time my computer goes into sleep mode, the fan kicks on full blast. Okay... maybe no sleep mode, but the fan will shut off when I shut down my computer, right? Nope again. When my computer is shut down, the fan is still running at full speed. The thing is, when my computer is in sleep mode or shut down, the fan runs at full speed, but when I'm using it (like now) the fan is normal.
I've been looking around trying to find something related to my problem. I've came across a few articles on the forums, like Fans still running after shutdown of windows 8. Seems like my same problem, but it was during his install he shut down Windows. However, there was talk of this "bcdedit /set disabledynamictick yes", but I don't really want to mess with the my boot.ini files... I'm not bad at small programs, but I really don't want to toy around and destroy my desktop right now.
I've read some other articles about a Windows 8 laptop in idle mode with the same problem, and they said it was antivirus related. I figured that if that were the case, shouldn't have I seen it during the first time I booted up my desktop?
I think I started noticing this problem AFTER I installed some windows updates from Microsoft... Any way to verify that everything went smoothly, I kinda assumed and left my computer running while it was updating...
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Jan 14, 2014
when I shut down my laptop, it never finishes. The screen turns off after showing "shutting down", but my back-lit keyboard and the leds never turn off. It happens like 10% of the times.
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Jan 1, 2014
I recently bought a new laptop which has windows 8 installed on it and at times when I put it into sleep mode the screen goes off but the computer is still running and I have to use the power button to turn it off(Which I don't really like to do). When I turn it off the same thing happens and sometimes when I'm lucky it will give me an error message .I have download all of the updates for windows 8 which did not solve it and I disabled fast bootup which didn't either I am just wondering if I download 8.1 will it fix it although I installed 8.1 on another laptop and the same thing happened and then I installed just 8 which gave me the same result.
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Jan 2, 2013
the last few days a came upon my computer and it was shut down when i restarted the computer
it said the computer encountered an error an shut down
sending info to Microsoft
1- how can i find out what caused the error
2- has others had similar this problem
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