No Keyboard / Mouse Response After Windows 8 Update?
Apr 25, 2013
I bought a Sony Vaio E-Series SVE17812BCXB running Windows 8. After the last major windows update that occurred in Feburary '13, the keyboard/mouse stop responding once the fully loaded splash screen is presented (With the time and date, ect).
I know the keyboard and mouse are fully functioning as I can use them when I access the boot menu before the OS is loaded. Also, only the keyboard 'functions' work when the OS is loaded, such as adjusting the brightness of the monitor (fn+F5) and such, but nothing else.
I try to do a system restore and it fails on all available restore points. I try to do a manual repair using a bootable USB drive, and it just loads windows like normal. I'm at a loss on how to get this fixed and as of right now, I purchased an $800 paper-weight.
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Aug 15, 2013
Besides not having any drag and drop features for icons or files, I also cannot move the entire window by clicking and holding the mouse button on the title. I cannot re-size a window either. The close, minimize, and restore down/maximize buttons work. Sometimes when I double click on the title bar the window will restore down/maximize, but not always.
The slider bars only work if they are clicked in (and then only sometimes) and take a second to respond or will not respond at all; I cannot drag them. I cannot highlight any text to copy it; I assume because that is also a drag function.
Frequently, windows will not respond for up to a minute or longer and sometimes I stop them because they have not responded for more than 5 minutes. Mouse clicks frequently take 3 or 4 seconds to respond in all programs. I am not a knowledgeable computer person and do not know if this is caused by Windows 8 or the hardware.
I have tried to restore the system (three times), but there was only one restore point and that failed. I have tried using escape, various other keys, the right mouse button, and restarting. I gave up on restarting after well over 3 hours because there is a queue of 21 updates that have failed before and it was only on update 10. Shutting down and restarting does not work.
I have McAfee and have scanned the computer 3 times and not found anything wrong.
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Jul 15, 2014
I have an Acer Aspire M computer with a touch screen that runs Windows 8.1. I was having issues with the touch screen, so I went to download the drivers from the Acer website. However, when I restarted my computer to complete the installation, it wouldn't allow me to use either the mouse, touch screen, or keyboard.
Normally, after loading, a personalized picture will appear on the screen, displaying the time, connectibility, and strength of the network. The user is then supposed to swipe up, click on, or press space to move the picture, at which point the login screen appears. My computer loads normally when starting, but won't allow me to use the mouse, touch screen, or keyboard to move the picture out of the way, so I cannot access the login screen.
I have already contacted the Acer company support and attempted to use the battery reset pinhole, but to no avail. Is there anything I can do, besides a factory reset or using it as a cat bed?
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Jul 10, 2013
Installed windows 8.1 preview last night and after installing i get stuck at the lock screen, cant click or punch keys to log in. Since the powers that be decided to change how you boot into safe mode is my only option to format?
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Mar 4, 2013
I have this issue for some days when i boot my PC. I only have my keyboard and mouse on USB, nothing else.
Here is the picture.
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Apr 7, 2014
I'm running Windows 8.1, and never had problems with my wireless mouse ad keyboard. But my keyboard has a real problem, and I tried with a normal PS2 keyoard. But it wasn't recognized. I read, that when we use a USB mouse or keyboard, the PS2 is disabled. I tried the following:
HKEY_LOCAL_MACHIE/CurrentControlSet/i8042prt and edited the value of "START" from 3 to 1.
But it didn't work. Is there another way to enable PS2 keyboards again?
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Aug 5, 2013
I'm using a ASUS Notebook K53E Series laptop computer running Windows 7 Home Premium 64-bit Service Pack 1... I'm using a HDMI to project onto a HD TV I have a USB keyboard and mouse hooked up, both Logitech... The problem I'm having is, both the mouse and keyboard keep disconnecting on me... The mouse will go first' I'll move it from one USB port to the other, and it will work, but then stop working again... The keyboard will just stop working, even if I move it I can't get it to reconnect... I have to shutdown my computer to get everything to start working again, but it will only last about a half hour before they stop working again after the reboot...
I've went into the device manager, under Universal Serial Bus controllers > Generic USB Hub > properties > Power Management, and unchecked "Allow the computer to turn off this device to save power... This does not work... I then uninstalled it, and rebooted my computer, still doesn't work... I then tried to system restore, I couldn't because I had no restore points, I then look if there was any system updates, there was, but minor updates, I updated them anyways, still no go... I'm only having problems with the USB mouse and keyboard... My laptop touch pad and everything else works fine...
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Jul 7, 2014
today I was makeing an essey in microsof office and suddenly my mouse and keyboard. stopped working, replugging the devices didn't worked (did it for 5 times ) , after this I tried to restart the pc I found out that rr button doesn't do anything , after I stopped the power going to pc and open power + pc they worked for only a few seconds and then stopped again . After a few force shutdown( by stopping the power) the pc closes itself after the windos 8 img dissapear . I have a desktop dual core 3.1, 4gb ram , mouse is usb and the keyboard is with Ps/2 .
Update : after waiting 30 min I reopend it, all worked , but after approximate 3 min pc shuted down by itself.
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Sep 10, 2013
I Defraged my comp to Optimize. After defrag, my mouse and keyboard no longer worked. I tried restarting, unpluging and switching to a wired mouse and keyboard. I can't get the comp to recognize them. I also switched between back and front ports.
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Sep 8, 2013
I have a wireless keyboard and mouse (combo) plugged into my netbook (acer aspire one 522) and can't get the netbook to wake from sleep mode with either of them when the lid is closed (i always keep it closed other than this for this workaround).
I had set the power options to 'do nothing' when the lid is closed (only for when it's plugged in), and when i try to wake from sleep, the power and WLAN lights on the netbook flash whenever i move the mouse or press keys but nothing else. i have to open the lid, then press a key to wake from sleep, then i close the lid again. i checked Power Management settings for both keyboard and mouse and they both have the check box ticked for 'Allow this device to wake the computer'.
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Jun 22, 2014
Ok I finished up my PC Build
i74930 K
Asus Rampage IV Black Ed mobo
16Gb DDR 3 ram
Samsung 840 EVO ssd
2 TB WD HDD
My mouse or Keyboard or both suddenly without warning will stop functioning. Sometimes one or the other sometimes both. I tried running a game for a small bench test and it dropped the mouse and keyboard so I had to use the reset button to get out.
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Nov 5, 2013
On PC, has a problem with the PS2 keyboard and mouse staying on after the PC is turned off...the lights are still on.
The only thing different when I had it was the keyboard and muse and the OS....I use a logitech G510 and a Razer DeathAdder, both USB and the OS was 7 Ultimate 64 bit. My sons system is running 7 Pro 64 bit and using an old OEM HP keyboard/mouse.
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Jul 25, 2013
I use a Gateway NE56R49u Windows 8 laptop, which I sometimes use to connect to a Dell computer monitor via VGA and an external keyboard and mouse using USB. I want to be able to use the monitor with the ext. mouse and keyboard while the lid of the laptop is closed, however, everytime I close the lid the system goes to sleep and won't turn back on even if I move the mouse or press a key on the keyboard. I've tried going to Device Manager and enabling the mouse and keyboard to wake my Windows 8 laptop but that seems to have no effect on what happens when I try to wake my laptop when the lid is closed. I am able to do this on a Windows 7 laptop (HP Pavilion g6), but how can I configure my windows 8 laptop so I can do the same on my Windows 8 laptop?
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Nov 28, 2012
I updated win8 pro for synaptic, windows instruct me remove previous driver to install the updated driver, after so and after restart I could not use now my KB and pointing device, I can't login to win to reinstall drivers...
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Sep 25, 2013
Is there any program that lets me use a custom keyboard key to left mouse click?
I tried a Autohotkey script, but many programs don't accept it, so it's very limited...
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Nov 15, 2013
I uninstalled Intel Smart Connect Technology after experiencing a BSOD that seemed to be caused by a related driver. When the uninstallation tool asked if I wanted to restart now/later, I chose to restart now, which was followed by another BSOD.
Now I can boot into Windows just fine but neither my mouse or my keyboard are working. They work in the BIOS but as soon as Windows is loaded, they stop functioning. I've tried resetting my CMOS but this did not solve the problem. I've also checked that they are enabled in the BIOS.
I would try a system restore but Windows 8 doesn't seem to allow me to boot into repair mode without actually going into Windows first, but I can't do it from Windows because of my malfunctioning peripherals.
I can't use the Windows 8 installation disc to repair because as soon as the message that says "Press any key to continue" comes up, my keyboard stops working. However, it seems I can force the PC to boot from the CD which after a bit of a wait gets me to the Windows installation screen, with my only option being to completely reinstall Windows.
I am able to enter Windows Repair Mode with the Installation disc, but there is no option for Safe Mode and when I attempt to System Restore, I get this error message: "To use System Restore, you must specify which Windows installation to restore. Restart this computer, select an operating system, and then select System Restore."
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May 16, 2014
I have a new Dell Inspiron 2350 windows 8.1 for the last week or so the usb wireless keyboard and mouse do not work when the system is booted or after coming out of deep sleep mode. I have to unplug the usb dongle and plug it in again for them to work.
I have already checked the powering saving settings for these devices, and it is disabled. There is no setting in the bios that I can see which would cause this. I have re-installed the drivers. I have tried different USB port. Dell have even replaced the keyboard and mouse and batteries, same problem.
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Aug 10, 2014
Laptop Keyboard and Mouse is not working properly now. Last time this occurred which was about 3 months ago, I reset-ed Windows 8 and it was all working again. When this occurs, in both incidents, I can't go to bios, can't enter password to login, can't open on-screen keyboard(except sometimes), and even if I get open, using it is same as using the keyboard.
Mouse errors: LMB changes to Select all thing so I can't click anything. This issue is same at least most of the time.
Keyboard errors: This varies a lot from time to time.
I reset-ed OS this time too and the problem still exists unlike before.
Ex: I'm not sure this key is this or not, but it was I think Z is ctrl, x is alt, a don't work, ctrl, alt, shift don't work. Then, keyboard itself keep on pressing space or opening windows support.
And then I updated my BIOS and now the problem was a little bit solved or I think it would be best to say the problem changed bit.
Now z,x,a, spacebar, ctrl, alt, shift, everything working,except ! and maybe a few other keys, but now It keeps pressing caps lock, shift and opening up windows support.
Then I restarted, and now I pressed F2(BIOS) and it let me in. I tried changing the boot priorty order but those keys F5/F6 aren't working, so I restarted, now again I can't press F2.
And sometimes laptop beeps for some reason on booting up.
There are no keyboard drivers except the default one and sticky and filter are all off.
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Jun 19, 2014
The task manager was showing processing was a little high so I ended tasks I thought shouldn't be running like the store and then I ended what i thought was internet explorer, but it was windows explorer and it black screened and when I restarted it the mouse stopped working and I kept trying to do stuff i thought would work and restarting and then the keyboard also stopped working.
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Oct 27, 2012
I upgraded my H T PC to Windows 8 earlier today. Everything was working fine, no issues with the install right up until I added the Media Center feature. After that installed and rebooted, I have no mouse or keyboard. No mouse cursor, nothing. I've tried different keyboards, different USB ports, everything.
Since, in Microsoft's infinite wisdom they removed the F 8 functionality I can't even get into safe mode to do a system restore. Their solution is "boot into windows and use recovery options to restart into safe mode" - great, so what do I do if Windows has disabled the mouse & keyboard?
I can force it into the basic recovery mode by just resetting it a couple times but it won't let me do a system restore from in there, it is telling me the drive is locked.
What do I do? How else can I get into system restore?
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Oct 15, 2013
I have recently upgraded to windows 8. I was previously using a logitech mk320 mouse/keyboard and experiencing the same issues. So I purchased the new K330 setup that is windows 8 compatible, but again same issues. A little less frequently, but same issues.
Basically the keyboard will randomly have a 3 to 15 second delay when typing. To make it worse when it does finally pick up it leaves out letters making it very hard to type anything. Secondly the mouse will also randomly be very choppy. Not completely unresponsive, but skip over large sections of the screen. It's almost like the batteries are dying, but I have replace them 2 times now with fresh ones.
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Jan 24, 2014
I have a problem with keyboard and mouse. Every day when i playing some games my keyboard randomly stop working (backlight on keyboard still light but LED on num lock is off and buttons don't work) after few seconds my mouse also stop working. Plugin to another USB doesn't work. Only when i disconnect keyboard and connect mouse to other USB mouse work. After restarting system all works fine. Im sure keyboard and mouse is good (testing it on laptop when this happens and its work normal). I have updated drivers and BIOS.
PC spec.:
Windows 8.1
AMD Phenom II x4 940
Gigabyte ga MA790x UD4P
GTX 660
2xHDD+1SSD
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Jul 18, 2014
No keyboard or mouse by attempting to add safe mode with networking. What is UEFI? Where do I find this USB viewable option as I am connected by USB?
I went to set up (F2 at boot) > and then searched around for anything that relates to USB and found that USB is enabled and on high speed. Hope that is not it and I am missing something, because I still have no mouse or keyboard.
Keyboard and mouse are the ones that came with the Dell XPS 7100 system. I'll try different USB ports and report back...didn't make a difference.
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Mar 5, 2013
I've started getting the message Microsoft Mouse & Keyboard Center has Stopped Working (see error report below) when Windows 8 starts. I've tried uninstalling and re-installing the latest version of the Mouse & Keyboard Center but still have the same problem.
Problem signature:
Problem Event Name:APPCRASH
Application Name:itype.exe
Application Version:2.0.162.0
Application Timestamp:50934cc8
Fault Module Name:KERNELBASE.dll
[Code] .....
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Oct 28, 2013
Ssince updating windows to windows 8.1.1 my alienware tact x mouse keep lagging on me from time to time, i checked in device manager and everything says its working properly, but it will lag out on me for a few seconds and then work just fine. What could be doing this i did not have any issue before the update.
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Oct 17, 2013
Since an update a few days ago my mouse is taking about 2/3 minutes to appear after going back to my PC after it has been left for a while.
I have checked all USB ports, used another mouse but it still has this problem, Once it gets itself going it is fine.
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Jun 2, 2014
I tried updating to Windows 8.1 Update 1 and in didn't go through properly (it hard froze and crashed) and now won't boot past the BIOS. I cannot get into Windows and I cannot get into the Recovery Menu.
I tried recovery USB's and any I create either from a 3rd party or Windows itself results in loading to a black screen with a mouse cursor. Only one worked, Acronis (probably because its Linux) and it showed all the drives ruling out a hardware issue but sadly it cannot repair Windows.
So it seems I might be a victim of the black screen issue some had when moving to Update 1.... BUT the difference is I cannot boot into the recovery menu at all and any recovery media boots to a black screen.
How to get out of this screen and actually boot into anything which will allow me to try to fix the MBR or go back to a restore point.
I thought the point of recovery software was that it loads no matter how corrupted Windows is... obviously not! Something is stopping all of them booting properly.
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Nov 3, 2013
I have performed a clean install of windows 8.1 pro on my desktop with MSDN dreamspark serial and an ISO downloaded from Microsoft site with the serial ... the installation goes OK until I do the first restart, it hangs and the screen freezes at the spinning dots restarting, I left it abot one hour, it never restarts, by pressing the reset button the windows boots then the logo disappear then black screen with no responding, Is that copy is bugged or the windows is not activated.
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May 17, 2013
When I try to right click to copy a file, it took around 10 second to load, feel bad! Any way to solve this problem and make it faster?
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Dec 6, 2013
the last 3 days I have not been able to shut down my pc, when I press the shutdown/restart button nothing happens. I also get no response from anything if I right click on the start button and try to use any of the options in the menu the device manager, control panel nothing from the right click menu on the start button reacts when I press it. Even when I press power from the right side on the settings menu from the charms, shutdown/restart nothing happens. I have not made any changes to the pc recently. There is nothing in event viewer its just nothing happens the computer keeps working like I never pressed anything...The only way I can shut the PC off is by holding down the power button..
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May 17, 2013
Several weeks ago I googled how to set up an automatic email response stating that I would be out of town. I am now back and cannot figure out how to turn it off!
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