Windows 8 Screen Freezing With Just Cursor / Login Missing

Apr 1, 2013

I have had Windows 8 since it came out and a little while after I started having issues with it not waking up/randomly freezing. I reinstalled 8 and for a while I have not had any trouble but now I am having issues again.

Basically the computer randomly freezes... but not really. So certain things don't work like opening or closing applications but the cursor can still be moved. Eventually most things won't work but again the cursor is still moveable.

Then again tonight it happened when I got home from work. This is the same problem as before. My computer was left on and locked and when I returned the logon is missing but my cursor is there and moveable.

I have been trying to fix this since the last time it occurred and still cannot find why this is happening. I have the latest drivers, ran scans with Bitdefender and Malwarebytes, checked the event log but nothing shows up from the time I left to the time I got home. I've attached a picture showing the screen frozen with just the cursor and no username/password on the screen.

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Windows 8.1 Black / Blank Screen After Login - No Cursor

Jul 31, 2014

I shut down my computer last night. It runs 8.1 and when I shut it down I do not believe it installed updates.i tried to boot it. It boots and after I type in my PIN, shows my desktop for a few seconds. Then, my display will either turn black or a blueish grey. There is no cursor. It does this every reboot now. I can not do anything except reset when it happens.

System info:

Two GTX 760's in SLI
Two Asus monitors

Possible culprits:

1 - I have Actual Multiple Monitors trial installed. The freezing/display blanking seems to happen when the trial time left window shows up, but that may be coincidence.
2 - I heard graphics card driver updates and windows updates can clash in some way and cause a similar issue. From what I've read, a cursor is still on screen and task manager can be opened with CTRL SHIFT ESC. Neither of these work for me.
3- Virus? I have avast so I doubt it.

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Jul 14, 2014

I have recently installed windows updates and after restart the black screen occurred after I typed my password. About five days before that I have reinstalled my Mobile Intel 4 series driver and now in Device manager it shows 3 grayed out monitors which were installed when I have reinstalled the Video driver. The monitor driver that Is currently loaded was installed when I installed the OS itself.

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Apr 26, 2014

I just updated my Windows 8.1 when I restarted my PC. When I was going to login, it was just a black screen. If you are in the login screen, the selected language in the right left corner and the internet connection in the left corner. Both of those two signs are flickering in the corners. And my cursor is also flickering.

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Dec 2, 2013

Upgraded to Windows 8.1 Pro from 8 through the Windows Store. Everything seemed to go smoothly. Updated graphics card drivers prior to install of 8.1. Now whenever I start up, I can log in, but then it goes to a black screen with a cursor. Ctrl-Alt-Del will bring up the task manager and from there I can access programs and get on the internet. So after maybe 5 minutes or so after opening a program (usually firefox) the Metro screen randomly loads. None of the store apps worked, though I was able to find a fix for that. Some of them still don't work right though. Is there a better way to upgrade from 8 other than through the store?

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Mar 21, 2014

My Windows8PC shows black screen with only mouse cursor instead of login screen. I tried chkdsk but it shows no errors. Even when i start in safe mode the screen stays black. I think it's a graphic driver problem, but i dont know how i can deactivate or delete the installed driver via cmd.

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Jan 1, 2013

Just bought an Acer S3 i3. Set up has taken me over 6 hours. 1st - major problems getting internet access - but having removed McAfee all seems ok.

I have two major problems:

1. Cursor will freeze ever few minutes causing the machine to hang. Only solution is to hold down power and restart.

2. Tried installing office 2010. Have downloaded set up file and inserted product key. Once installation completes and I try to launch a program I get an error message - c:Program Files (x86)Microsoft OfficeOffice14wwlib.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0x000012f.

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Jul 4, 2014

When I turn on my computer, I get to the login screen, click in the field and type in my password. When the login completes, my cursor disappears. I can still see it highlighting things I mouse-over, I can click on things and right click and do everything normally except for the fact that I cannot actually see the cursor. If I Ctrl Alt Del, the mouse is again visible, but as soon as I got back to to desktop or start screen, the cursor goes invisible again. I have tried messing with the mouse trails and enlarging the cursor, selecting a different cursor, re installing drivers and system restore however, system restore was not successful.

When I try to do a system restore, it says that windows is missing files but that I may insert my installation disk to recover these files. Upon doing so, it says my disk in invalid. The disk is in perfect condition and is the exact disk I used to install windows in the first place. At this point the mouse is still invisible. I then went to My Computer and ran the disk from there. Out of nowhere, the cursor appears and everything seems to be normal. After turning the computer off and back on however, the cursor again disappears until I run my windows installation disk. I've tried this 3 times now and every time inserting the disk causes the cursor to reappear. My theory (which may be wildly incorrect) is that when running the installation disk, it loads the proper files into the RAM which allows my cursor to be visible. As soon as the computer looses power, those files are gone and thus the cursor is no longer visible. This makes sense, (at least to me) except for the fact that the cursor is visible on both the login screen and in the Ctrl Alt Del screen.

My PC:
Windows 8.1
Gigabyte 970A-DS3
Corsair Vengeance LP 2 x 4GB
Corsair TX 550M
Evga GTX 550Ti 2GB

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Mar 20, 2013

I've got the weirdest thing going on today...I go to sign out my wife from her account on our Windows 8 desktop and login in to mine (administrator) and it logs in...except there isn't anything to see except Start on the left and my name on the right. Not a single icon...when I right click and select all apps....nothing.

I was able to get to tasks and got to the "desktop" and was able to use the computer...I'm typing on it now. But the main screen is completely missing!

I signed out and checked my wife's login and all the app icons are problem. I go back to mine and it's completely empty.

I went to do a system restore thinking something big must be wrong and the system restore says it can't access a file. The whole system was freshly loaded about two weeks ago and doesn't have any strange software fact, I think iTunes is about the only non-stock software that has been added, but even then, iTunes worked fine.

Why is my main screen missing everything, but not on another account on the same desktop?

Is there a way to point Windows to the proper file? Also, system restore from within Windows is not working, but I do have original HP restore disks to use if I get completely desperate...

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Windows is asking me for a password despite I've never had a password.

Here's what happened:

I've never had a password and choose during the win install to have 1 local account without password.

I used to have a user/login name with an non ascii character (é), and it was causing me some trouble. Hence I decided to change it with ascii only characters. Control Panel, users etc ... properties, changed the name of the local user.

Reboot, and boom, Windows asks me for a password and is displaying the former user name !! But there's no option to change the user name, I've read that there should be a back arrow but it's not here (probably because windows "thinks" there's no point since there is only 1 user).

I don't know what to do, I used a Linux live usb distro to use some tools that can reset password and unlock account, however:

1/ it can only reset password, which seems not to be the issue here, the issue is the wrong user name
2/ the linux tool shows 1 local user with the last update name

So I'm guessing windows is not using the proper name to login, but doesn't provide any mean to change it.

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Aug 4, 2014

My laptop has been acting really weird the last couple of weeks. It would crash randomly, and sometimes when I picked it up to put it somewhere else, it crashed too.

Now, I thought this was a problem with Windows 8.1, because it didn't behave like this before with normal Windows 8. So I Refreshed my laptop, and after that it worked again, without crashing.

I left it in sleep mode while I got some sleep too, and when I booted it up this morning, it crashed again.

After that the whole laptop wouldn't boot up, and now the only thing that shows is a cursor on a black screen, and it seems to be stuck in sleep mode, because I can't even turn it off completely manually. So I can't access the BIOS or make it boot up in Safe Mode.What the hell should I do?


Toshiba Sattelite L50-A-15U

Windows 8 64-bit

Intel i7 4th generation processor with Intel HD4600 graphics card

nVidia GeForce GT740M graphics card


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Nov 7, 2012

My windows 8 pc when booted, mostly freezes after i see my account picture with a circling dots. Then appears a black screen and just my cursors, but nothing else. I try to get task manager and run explorer.exe but it doesn't work. It has now been happening very much. I have installed the OS just a few days back and i got this issue. This also happens when i sign out/switch from my account to another account.

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Mar 23, 2013

I turn on my laptop and I get my welcome screen. I type in my password to get to my start screen. But then it freezes. I can't click to access my start screen or any other tabs I have nor can I scoll from left to right. It just freezes. The only thing I can do is press ctrl-alt-del to shut down my laptop. I try again and the same thing happens. I get stuck on my start screen and can't do anything.

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Jul 19, 2013

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Nov 8, 2013

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Aug 15, 2014

I have a problem in my dual boot machine. I decided to remove Linux mint 17 from my dual boot with windows 8.
I used easeus partition manager to delete the partitions associated (root, home and swap). Then I got unallocated space just before my windows partition. So I moved my windows partition to the extreme left possible. Then I merged this unallocated space with my second storage partition.

These steps required reboot (specifically the moving of windows partition). When I rebooted my PC I got an error that grub was not found. I realized that I had forgot to fix MBR and load windows boot loader. So I used windows 7 recovery disk (yes windows 7 as I don't have windows8 recovery or installation disk). I got a windows 7 style boot loader instead of windows 8's graphical one which has advanced recovery options built in. But I proceeded. Then eases did its job with the partitions. After a reboot now I am stuck at a black screen after entering my password with a movable mose cursor. I can only press Ctrl+alt+del. Selecting task manager from it does nothing.

Since I don't have windows 8 disks and windows 8 boot loader I am not able to refresh or reset my PC. Neither can I shift restart my PC to get advanced boot options. One more thing to note, that while entering password, I noticed that the lock screen and account pictures have changed to defaults of a freshly installed windows.

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Oct 4, 2013

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Basically my question is, is this just a case of a hard drive going bad? I ran chkdsk on all 3 drives and none of them had any issues and it is not fragmented or anything that I can tell, so I don't know. I have had this setup for a while now and about a month ago it started doing this. The screen doesn't always come up however, so I have no clue what the issue is.

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