Windows 8 Screen Freezing With Just Cursor / Login Missing
Apr 1, 2013
I have had Windows 8 since it came out and a little while after I started having issues with it not waking up/randomly freezing. I reinstalled 8 and for a while I have not had any trouble but now I am having issues again.
Basically the computer randomly freezes... but not really. So certain things don't work like opening or closing applications but the cursor can still be moved. Eventually most things won't work but again the cursor is still moveable.
Then again tonight it happened when I got home from work. This is the same problem as before. My computer was left on and locked and when I returned the logon is missing but my cursor is there and moveable.
I have been trying to fix this since the last time it occurred and still cannot find why this is happening. I have the latest drivers, ran scans with Bitdefender and Malwarebytes, checked the event log but nothing shows up from the time I left to the time I got home. I've attached a picture showing the screen frozen with just the cursor and no username/password on the screen.
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Jul 31, 2014
I shut down my computer last night. It runs 8.1 and when I shut it down I do not believe it installed updates.i tried to boot it. It boots and after I type in my PIN, shows my desktop for a few seconds. Then, my display will either turn black or a blueish grey. There is no cursor. It does this every reboot now. I can not do anything except reset when it happens.
System info:
Two GTX 760's in SLI
Two Asus monitors
Possible culprits:
1 - I have Actual Multiple Monitors trial installed. The freezing/display blanking seems to happen when the trial time left window shows up, but that may be coincidence.
2 - I heard graphics card driver updates and windows updates can clash in some way and cause a similar issue. From what I've read, a cursor is still on screen and task manager can be opened with CTRL SHIFT ESC. Neither of these work for me.
3- Virus? I have avast so I doubt it.
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Jul 14, 2014
I have recently installed windows updates and after restart the black screen occurred after I typed my password. About five days before that I have reinstalled my Mobile Intel 4 series driver and now in Device manager it shows 3 grayed out monitors which were installed when I have reinstalled the Video driver. The monitor driver that Is currently loaded was installed when I installed the OS itself.
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Apr 26, 2014
I just updated my Windows 8.1 when I restarted my PC. When I was going to login, it was just a black screen. If you are in the login screen, the selected language in the right left corner and the internet connection in the left corner. Both of those two signs are flickering in the corners. And my cursor is also flickering.
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Dec 2, 2013
Upgraded to Windows 8.1 Pro from 8 through the Windows Store. Everything seemed to go smoothly. Updated graphics card drivers prior to install of 8.1. Now whenever I start up, I can log in, but then it goes to a black screen with a cursor. Ctrl-Alt-Del will bring up the task manager and from there I can access programs and get on the internet. So after maybe 5 minutes or so after opening a program (usually firefox) the Metro screen randomly loads. None of the store apps worked, though I was able to find a fix for that. Some of them still don't work right though. Is there a better way to upgrade from 8 other than through the store?
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Mar 21, 2014
My Windows8PC shows black screen with only mouse cursor instead of login screen. I tried chkdsk but it shows no errors. Even when i start in safe mode the screen stays black. I think it's a graphic driver problem, but i dont know how i can deactivate or delete the installed driver via cmd.
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Jan 1, 2013
Just bought an Acer S3 i3. Set up has taken me over 6 hours. 1st - major problems getting internet access - but having removed McAfee all seems ok.
I have two major problems:
1. Cursor will freeze ever few minutes causing the machine to hang. Only solution is to hold down power and restart.
2. Tried installing office 2010. Have downloaded set up file and inserted product key. Once installation completes and I try to launch a program I get an error message - c:Program Files (x86)Microsoft OfficeOffice14wwlib.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0x000012f.
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Jul 4, 2014
When I turn on my computer, I get to the login screen, click in the field and type in my password. When the login completes, my cursor disappears. I can still see it highlighting things I mouse-over, I can click on things and right click and do everything normally except for the fact that I cannot actually see the cursor. If I Ctrl Alt Del, the mouse is again visible, but as soon as I got back to to desktop or start screen, the cursor goes invisible again. I have tried messing with the mouse trails and enlarging the cursor, selecting a different cursor, re installing drivers and system restore however, system restore was not successful.
When I try to do a system restore, it says that windows is missing files but that I may insert my installation disk to recover these files. Upon doing so, it says my disk in invalid. The disk is in perfect condition and is the exact disk I used to install windows in the first place. At this point the mouse is still invisible. I then went to My Computer and ran the disk from there. Out of nowhere, the cursor appears and everything seems to be normal. After turning the computer off and back on however, the cursor again disappears until I run my windows installation disk. I've tried this 3 times now and every time inserting the disk causes the cursor to reappear. My theory (which may be wildly incorrect) is that when running the installation disk, it loads the proper files into the RAM which allows my cursor to be visible. As soon as the computer looses power, those files are gone and thus the cursor is no longer visible. This makes sense, (at least to me) except for the fact that the cursor is visible on both the login screen and in the Ctrl Alt Del screen.
My PC:
Windows 8.1
Gigabyte 970A-DS3
Corsair Vengeance LP 2 x 4GB
Corsair TX 550M
Evga GTX 550Ti 2GB
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Mar 20, 2013
I've got the weirdest thing going on today...I go to sign out my wife from her account on our Windows 8 desktop and login in to mine (administrator) and it logs in...except there isn't anything to see except Start on the left and my name on the right. Not a single icon...when I right click and select all apps....nothing.
I was able to get to tasks and got to the "desktop" and was able to use the computer...I'm typing on it now. But the main screen is completely missing!
I signed out and checked my wife's login and all the app icons are there...no problem. I go back to mine and it's completely empty.
I went to do a system restore thinking something big must be wrong and the system restore says it can't access a file. The whole system was freshly loaded about two weeks ago and doesn't have any strange software running...in fact, I think iTunes is about the only non-stock software that has been added, but even then, iTunes worked fine.
Why is my main screen missing everything, but not on another account on the same desktop?
Is there a way to point Windows to the proper file? Also, system restore from within Windows is not working, but I do have original HP restore disks to use if I get completely desperate...
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Sep 15, 2014
Windows is asking me for a password despite I've never had a password.
Here's what happened:
I've never had a password and choose during the win install to have 1 local account without password.
I used to have a user/login name with an non ascii character (é), and it was causing me some trouble. Hence I decided to change it with ascii only characters. Control Panel, users etc ... properties, changed the name of the local user.
Reboot, and boom, Windows asks me for a password and is displaying the former user name !! But there's no option to change the user name, I've read that there should be a back arrow but it's not here (probably because windows "thinks" there's no point since there is only 1 user).
I don't know what to do, I used a Linux live usb distro to use some tools that can reset password and unlock account, however:
1/ it can only reset password, which seems not to be the issue here, the issue is the wrong user name
2/ the linux tool shows 1 local user with the last update name
So I'm guessing windows is not using the proper name to login, but doesn't provide any mean to change it.
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Jan 27, 2013
i have a dell 5520 inspiron laptop which i bought 2 months ago . Yeasterday while starting the laptop , just after the lock screen , i pressed a key on the keyboard, but the login page was not visible ,i could not access my account .
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May 19, 2014
I recently upgraded to windows 8.1 from windows 7. Installation went fine and first time I loaded into windows perfectly. I only installed the following: killer enthernet driver and google chrome (also nobodies graphics driver)I reset my computer and it goes through the logo then goes into a blank blue screen where I can move my cursor.What I've tried: I can log into safe mode. Right now I am resetting the PC (file wipe). I can't seem to attach an image on mobile.
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Aug 4, 2014
My laptop has been acting really weird the last couple of weeks. It would crash randomly, and sometimes when I picked it up to put it somewhere else, it crashed too.
Now, I thought this was a problem with Windows 8.1, because it didn't behave like this before with normal Windows 8. So I Refreshed my laptop, and after that it worked again, without crashing.
I left it in sleep mode while I got some sleep too, and when I booted it up this morning, it crashed again.
After that the whole laptop wouldn't boot up, and now the only thing that shows is a cursor on a black screen, and it seems to be stuck in sleep mode, because I can't even turn it off completely manually. So I can't access the BIOS or make it boot up in Safe Mode.What the hell should I do?
Specs:
Toshiba Sattelite L50-A-15U
Windows 8 64-bit
Intel i7 4th generation processor with Intel HD4600 graphics card
nVidia GeForce GT740M graphics card
2x 4 GB DDR3L RAM
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Jun 5, 2014
I have two Windows 8 installs, one on my desktop HDD, and another on my laptop's. My laptop broke, so i took the HDD and hooked it up to the extra SATA on my desktop for extra storage. For one reason or another, my desktop install decided to stop working, and I couldn't find the disk I used to upgrade from Windows 8 to 8.1 so I could refresh/restore it. I went to boot to my laptop install to use it for a while (as safe mode wouldnt work on my desktop install anyways) and that worked for a few days, but now the start screen freezes and I have to open task manager and move it to my other screen with Win+Shift+left, and end explorer.exe. Of course, since that doesnt work, I cant use the create a recovery disc utility.
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Nov 7, 2012
My windows 8 pc when booted, mostly freezes after i see my account picture with a circling dots. Then appears a black screen and just my cursors, but nothing else. I try to get task manager and run explorer.exe but it doesn't work. It has now been happening very much. I have installed the OS just a few days back and i got this issue. This also happens when i sign out/switch from my account to another account.
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Mar 23, 2013
I turn on my laptop and I get my welcome screen. I type in my password to get to my start screen. But then it freezes. I can't click to access my start screen or any other tabs I have nor can I scoll from left to right. It just freezes. The only thing I can do is press ctrl-alt-del to shut down my laptop. I try again and the same thing happens. I get stuck on my start screen and can't do anything.
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Jul 19, 2013
I just purchased a laptop with Windows 8 installed on it. I have one problem. I know if you hit one of the corners of the screen the right toolbar becomes activated and is displayed. My problem is that it tends to be displayed when I move the cursor in the middle of the screen. When it is displayed I have to deactivate it in order to continue what I was doing. I do not mind the toolbar if it is not so sensitive.
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Nov 8, 2013
One day i tried to start my computer. Once it started i booted up steam only to see that none of my games were installed. Hmm. So i opened up my computer and saw that one of my SATA cables came unplugged. After plugging it back in my computer did a system check on all of my hard drives. Once that was completed my computer restarted and went to the swirly windows logo and then to a black screen with a mouse pointer that i could move...that's it. I've tried a few things from looking it up like booting into safe mode, trying to log in with the black screen still up, taking out the video card and putting it back in and nothing, just goes to the black screen. I don't have a windows 8 disk so i can't attempt to fix it that way nor do i have my 8 key on hand. i built my desktop so its nowhere on my rig.
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Aug 15, 2014
I have a problem in my dual boot machine. I decided to remove Linux mint 17 from my dual boot with windows 8.
I used easeus partition manager to delete the partitions associated (root, home and swap). Then I got unallocated space just before my windows partition. So I moved my windows partition to the extreme left possible. Then I merged this unallocated space with my second storage partition.
These steps required reboot (specifically the moving of windows partition). When I rebooted my PC I got an error that grub was not found. I realized that I had forgot to fix MBR and load windows boot loader. So I used windows 7 recovery disk (yes windows 7 as I don't have windows8 recovery or installation disk). I got a windows 7 style boot loader instead of windows 8's graphical one which has advanced recovery options built in. But I proceeded. Then eases did its job with the partitions. After a reboot now I am stuck at a black screen after entering my password with a movable mose cursor. I can only press Ctrl+alt+del. Selecting task manager from it does nothing.
Since I don't have windows 8 disks and windows 8 boot loader I am not able to refresh or reset my PC. Neither can I shift restart my PC to get advanced boot options. One more thing to note, that while entering password, I noticed that the lock screen and account pictures have changed to defaults of a freshly installed windows.
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Oct 4, 2013
I recently started having the black screen with the flashing cursor come up sometimes when I start my PC. I have narrowed it down as being my 3rd HDD (2TB WD) as the culprit, which I only use as media storage. It is not set as a boot device since windows is on my SSD and when I unplug the drive from my mobo, windows always starts up without any issue.
Basically my question is, is this just a case of a hard drive going bad? I ran chkdsk on all 3 drives and none of them had any issues and it is not fragmented or anything that I can tell, so I don't know. I have had this setup for a while now and about a month ago it started doing this. The screen doesn't always come up however, so I have no clue what the issue is.
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Sep 19, 2013
I have my laptop running windows 8, and whenever i boot it up it just shows the "HP" logo and then the spinning dots on the bottom, then it just goes to a black screen with a cursor on it. Now I cant do anything with this, seeing as it is windows 8 I cant boot it into safe mode from startup. I have an HP Envy Laptop.
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Dec 22, 2013
My MSI GE70 laptop with windows 8 64 has recently been having an issue while watching videos (whether it is a downloaded file or a stream) where the screen will suddenly go black and the sound will go away, but the cursor will still be visible with the spinning circle to show me it is working on something. It will just stay black and nothing will respond, even CTRL-ALT-DEL. The only way to fix it is to restart the computer by holding down the power button. It doesn't give me any error messages before this happens or on start up afterwards. It isn't overheating, and I didn't install any new drivers before this started.
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Sep 15, 2014
I had to reinstall the whole machine from scratch because old HDD has been playing up. This is what I did:
1. Imaged old (faulty) drive to new one - just because I needed some data out of it and the old one was very slow and freezing.
2. run the system with new imaged drive - all working except sometimes it was playing up, so I decided to upgrade to another drive with Windows 8.1 from Win7
3. have plugged in new HDD to SATA0 port and the imaged drive to port SATA2
4. installed Windows 8.1, copied data over, reinstalled applications and so on.
5. all working perfectly. Now every time I boot up the machine, I'm offered options if I want to boot to Windows 8.1 or Win7. No problem there.
6. Now I wanted to remove the imaged HDD from SATA2 port, so I did - and here comes the problem:
All I get now is the black screen with flashing cursor in top left corner. How is this possible ? When I plug the second drive in all works as before. I just have to remove the second drive. How can I do this? In the attached image you can see my drives from Windows 8.1 the Disk0 is the one I need to keep - that's a Windows 8.1 ( C: ) Disk1 (imaged HDD) is the one with Win7 on it and needs to be removed.
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Aug 12, 2013
I recently upgraded my dell 1645 from windows 7 to 8.
I installed most of the drivers from the dell website even though they were meants for win 7. For some of them I installed drivers directly from the device manufacturers website.
When the computer first starts up it passes the windows logo, and then a black screen is shown (no cursor) for a good 5 minutes. Then it advances to the login (seatle cartoon image) and everything works perfectly.
I had another issue before that I think I solved which was the intel rapid storage technology. Whenever the computer would go to sleep I got a windows BSOD saying driver_irql_less_than_or_equal. But after installing the newest intel rapid storage drivers sleep seams to work perfectly.
The drivers I installed from the manufacturers that arent on the official 1645 driver page:
- ati radeon drivers from ati
- synaptics drivers
- bluetooth 380 drivers, supposed to be 370 I believe but it seems to only be 380 available which people say works.
I also tried running the intel chipset automatic check, which said I was on the latest.
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Sep 15, 2014
This has happened on a few different systems. After it has the login screen, It will go to the desktop (completely black no icons) and a cursor.
Windows sign does not work nothing other then CTRL + ALT + DEL works but wont bring up task manager.
So I end up doing the "Advanced start up" where I Restore the system and do a fresh load, but when I try to run the updates i get the error of
" Log file c:windowssystem32logfilessrtsrttraill.txt "
So I go to CMD (administrator) and run SFC/ Scannow
"Windows Resource Protection could not start the repair service"
then, chkdsk x: /f
Cannot lock current drive, windows cannot run disk checking on this volume because it is write protected. I ended up erasing the HDD and starting from scratch and STILL get the same issue.
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Jan 4, 2014
I upgraded from Windows 7 Home Premium to Windows 8.1 Pro about a week ago. Everything seems fine, unless I leave the computer idle for a long time. What happens is I get a black screen, with no cursor, when I return to the computer after leaving it idle overnight. It is not asleep. It is also not frozen. I can tell because I am able to reboot it while it's like this by:
Press: WIN+R
Type: shutdown /r /f [ENTER]
Wait 90 seconds.
The computer reboots just fine when I do this. Could it be a bad display driver perhaps? I have an AMD Radeon HD 7950 and am using the latest display drivers from AMD.
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Jul 16, 2014
My laptop has been fine since the last episode but today it was freezing and the screen went blue and it needed to shut down. I let it do it's thing and it referenced -- kernal_data _inpage_error and since then it has been good for a few minutes but as soon as I attempt to multitask everything freezes for 3-5 mins and I can't do a thing. It is like it needs to catch up. get my laptop back in speedy order As I move over to a new tab that is taking some time to load I notice is says waiting for cache.....on the bottom... then it locked up -- just for maybe a minute.Both Google Chrome and IE give me the "Not Responding"
System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 8047 Mb
Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
Hard Drives: C: Total - 905049 MB, Free - 761854 MB; D: Total - 25599 MB, Free - 25452 MB;
Motherboard: LENOVO, INVALID
Antivirus: AVG AntiVirus Free Edition 2014, Updated and Enabled
Also got an error that said my system denied write access to host files. If any hijacked domains are in this file hijack this may not be able to fix this...then it tells me to edit the file -- wasn't sure if I should yet so I did not.
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Jan 6, 2014
Somehow i incidentally downloaded Windows 8.1 ( which i do not want to be installed to my Sony Vaio Laptop) but i thought that i will just download it , and NOT INSTALL IT ......and i DID NOT INSTALL IT , since after upgrading , it asked me if i wanted to install windows 8.1 , and i selected NO ..... my laptop turned off , and when i turned it on , now a black screen appears with the white cursor moving around the screen..... I click the Assist button , and i can't get a sony vaio care menu ..... Basically nothing displays , no configure ... I am stuck and can't use my laptop anymore
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Oct 18, 2013
I just installed 8.1 on my Samsung Series 7 Chronos laptop and it's now unusable. All I get after a reboot now is a blank screen and a vanishing cursor. I can't do CTRL+ALT+DEL or any other button combination. I also can't seem to be able to do a system restore as a restore point doesn't seem to exist for some odd reason. I've also tried the boot into low res mode but I get the same result. The only thing that seems to work is booting into Safe Mode with Networking but that doesn't allow me to install/uninstall anything so it's pretty much useless.
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Dec 14, 2012
I have Windows 8 x64 Professional.
I customized my power plan (High Performance) so that the monitor sleeps after 5 minutes of inactivity. However, the monitor doesn't actually sleep. The LCD's colors turn to black, instead of the panel/back-light turning off. The mouse cursor also stays idle in the center of the screen.
In the advanced power options, I've made sure sleep happens after 5 minutes, and "Adaptive Brightness" is off.
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Oct 25, 2013
Last week my laptop had trouble starting up, it had a problem with atidvag.dll if I recall. I wasn't sure what to do but I got lucky and after a few attempts in managed to boot. Now however it doesn't even get to the point where it could tell me what is wrong, no Windows logo. Just straight in black screen with a cursor in the top left. F2 will take me to BIOS (if I am quick), but no other keys work. Booted onto installation media to try startup repair, no joy, rollback also no joy, tried using command line following the instructions here to force a boot into safe mode but no joy.
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