After Logon Black Screen And Cursor Error
Sep 15, 2014
This has happened on a few different systems. After it has the login screen, It will go to the desktop (completely black no icons) and a cursor.
Windows sign does not work nothing other then CTRL + ALT + DEL works but wont bring up task manager.
So I end up doing the "Advanced start up" where I Restore the system and do a fresh load, but when I try to run the updates i get the error of
" Log file c:windowssystem32logfilessrtsrttraill.txt "
So I go to CMD (administrator) and run SFC/ Scannow
"Windows Resource Protection could not start the repair service"
then, chkdsk x: /f
Cannot lock current drive, windows cannot run disk checking on this volume because it is write protected. I ended up erasing the HDD and starting from scratch and STILL get the same issue.
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Nov 25, 2012
Windows 8 is showing a black screen before logon and not the logon picture..........................................and it also takes a lot of time to load.
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Jul 14, 2014
I have recently installed windows updates and after restart the black screen occurred after I typed my password. About five days before that I have reinstalled my Mobile Intel 4 series driver and now in Device manager it shows 3 grayed out monitors which were installed when I have reinstalled the Video driver. The monitor driver that Is currently loaded was installed when I installed the OS itself.
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Nov 8, 2013
One day i tried to start my computer. Once it started i booted up steam only to see that none of my games were installed. Hmm. So i opened up my computer and saw that one of my SATA cables came unplugged. After plugging it back in my computer did a system check on all of my hard drives. Once that was completed my computer restarted and went to the swirly windows logo and then to a black screen with a mouse pointer that i could move...that's it. I've tried a few things from looking it up like booting into safe mode, trying to log in with the black screen still up, taking out the video card and putting it back in and nothing, just goes to the black screen. I don't have a windows 8 disk so i can't attempt to fix it that way nor do i have my 8 key on hand. i built my desktop so its nowhere on my rig.
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Oct 4, 2013
I recently started having the black screen with the flashing cursor come up sometimes when I start my PC. I have narrowed it down as being my 3rd HDD (2TB WD) as the culprit, which I only use as media storage. It is not set as a boot device since windows is on my SSD and when I unplug the drive from my mobo, windows always starts up without any issue.
Basically my question is, is this just a case of a hard drive going bad? I ran chkdsk on all 3 drives and none of them had any issues and it is not fragmented or anything that I can tell, so I don't know. I have had this setup for a while now and about a month ago it started doing this. The screen doesn't always come up however, so I have no clue what the issue is.
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Sep 19, 2013
I have my laptop running windows 8, and whenever i boot it up it just shows the "HP" logo and then the spinning dots on the bottom, then it just goes to a black screen with a cursor on it. Now I cant do anything with this, seeing as it is windows 8 I cant boot it into safe mode from startup. I have an HP Envy Laptop.
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Dec 22, 2013
My MSI GE70 laptop with windows 8 64 has recently been having an issue while watching videos (whether it is a downloaded file or a stream) where the screen will suddenly go black and the sound will go away, but the cursor will still be visible with the spinning circle to show me it is working on something. It will just stay black and nothing will respond, even CTRL-ALT-DEL. The only way to fix it is to restart the computer by holding down the power button. It doesn't give me any error messages before this happens or on start up afterwards. It isn't overheating, and I didn't install any new drivers before this started.
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Sep 15, 2014
I had to reinstall the whole machine from scratch because old HDD has been playing up. This is what I did:
1. Imaged old (faulty) drive to new one - just because I needed some data out of it and the old one was very slow and freezing.
2. run the system with new imaged drive - all working except sometimes it was playing up, so I decided to upgrade to another drive with Windows 8.1 from Win7
3. have plugged in new HDD to SATA0 port and the imaged drive to port SATA2
4. installed Windows 8.1, copied data over, reinstalled applications and so on.
5. all working perfectly. Now every time I boot up the machine, I'm offered options if I want to boot to Windows 8.1 or Win7. No problem there.
6. Now I wanted to remove the imaged HDD from SATA2 port, so I did - and here comes the problem:
All I get now is the black screen with flashing cursor in top left corner. How is this possible ? When I plug the second drive in all works as before. I just have to remove the second drive. How can I do this? In the attached image you can see my drives from Windows 8.1 the Disk0 is the one I need to keep - that's a Windows 8.1 ( C: ) Disk1 (imaged HDD) is the one with Win7 on it and needs to be removed.
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Aug 12, 2013
I recently upgraded my dell 1645 from windows 7 to 8.
I installed most of the drivers from the dell website even though they were meants for win 7. For some of them I installed drivers directly from the device manufacturers website.
When the computer first starts up it passes the windows logo, and then a black screen is shown (no cursor) for a good 5 minutes. Then it advances to the login (seatle cartoon image) and everything works perfectly.
I had another issue before that I think I solved which was the intel rapid storage technology. Whenever the computer would go to sleep I got a windows BSOD saying driver_irql_less_than_or_equal. But after installing the newest intel rapid storage drivers sleep seams to work perfectly.
The drivers I installed from the manufacturers that arent on the official 1645 driver page:
- ati radeon drivers from ati
- synaptics drivers
- bluetooth 380 drivers, supposed to be 370 I believe but it seems to only be 380 available which people say works.
I also tried running the intel chipset automatic check, which said I was on the latest.
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Aug 4, 2014
My laptop has been acting really weird the last couple of weeks. It would crash randomly, and sometimes when I picked it up to put it somewhere else, it crashed too.
Now, I thought this was a problem with Windows 8.1, because it didn't behave like this before with normal Windows 8. So I Refreshed my laptop, and after that it worked again, without crashing.
I left it in sleep mode while I got some sleep too, and when I booted it up this morning, it crashed again.
After that the whole laptop wouldn't boot up, and now the only thing that shows is a cursor on a black screen, and it seems to be stuck in sleep mode, because I can't even turn it off completely manually. So I can't access the BIOS or make it boot up in Safe Mode.What the hell should I do?
Specs:
Toshiba Sattelite L50-A-15U
Windows 8 64-bit
Intel i7 4th generation processor with Intel HD4600 graphics card
nVidia GeForce GT740M graphics card
2x 4 GB DDR3L RAM
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Jan 4, 2014
I upgraded from Windows 7 Home Premium to Windows 8.1 Pro about a week ago. Everything seems fine, unless I leave the computer idle for a long time. What happens is I get a black screen, with no cursor, when I return to the computer after leaving it idle overnight. It is not asleep. It is also not frozen. I can tell because I am able to reboot it while it's like this by:
Press: WIN+R
Type: shutdown /r /f [ENTER]
Wait 90 seconds.
The computer reboots just fine when I do this. Could it be a bad display driver perhaps? I have an AMD Radeon HD 7950 and am using the latest display drivers from AMD.
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Jan 6, 2014
Somehow i incidentally downloaded Windows 8.1 ( which i do not want to be installed to my Sony Vaio Laptop) but i thought that i will just download it , and NOT INSTALL IT ......and i DID NOT INSTALL IT , since after upgrading , it asked me if i wanted to install windows 8.1 , and i selected NO ..... my laptop turned off , and when i turned it on , now a black screen appears with the white cursor moving around the screen..... I click the Assist button , and i can't get a sony vaio care menu ..... Basically nothing displays , no configure ... I am stuck and can't use my laptop anymore
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Nov 7, 2012
My windows 8 pc when booted, mostly freezes after i see my account picture with a circling dots. Then appears a black screen and just my cursors, but nothing else. I try to get task manager and run explorer.exe but it doesn't work. It has now been happening very much. I have installed the OS just a few days back and i got this issue. This also happens when i sign out/switch from my account to another account.
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Jul 31, 2014
I shut down my computer last night. It runs 8.1 and when I shut it down I do not believe it installed updates.i tried to boot it. It boots and after I type in my PIN, shows my desktop for a few seconds. Then, my display will either turn black or a blueish grey. There is no cursor. It does this every reboot now. I can not do anything except reset when it happens.
System info:
Two GTX 760's in SLI
Two Asus monitors
Possible culprits:
1 - I have Actual Multiple Monitors trial installed. The freezing/display blanking seems to happen when the trial time left window shows up, but that may be coincidence.
2 - I heard graphics card driver updates and windows updates can clash in some way and cause a similar issue. From what I've read, a cursor is still on screen and task manager can be opened with CTRL SHIFT ESC. Neither of these work for me.
3- Virus? I have avast so I doubt it.
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Oct 18, 2013
I just installed 8.1 on my Samsung Series 7 Chronos laptop and it's now unusable. All I get after a reboot now is a blank screen and a vanishing cursor. I can't do CTRL+ALT+DEL or any other button combination. I also can't seem to be able to do a system restore as a restore point doesn't seem to exist for some odd reason. I've also tried the boot into low res mode but I get the same result. The only thing that seems to work is booting into Safe Mode with Networking but that doesn't allow me to install/uninstall anything so it's pretty much useless.
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Mar 21, 2014
My Windows8PC shows black screen with only mouse cursor instead of login screen. I tried chkdsk but it shows no errors. Even when i start in safe mode the screen stays black. I think it's a graphic driver problem, but i dont know how i can deactivate or delete the installed driver via cmd.
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Apr 26, 2014
I just updated my Windows 8.1 when I restarted my PC. When I was going to login, it was just a black screen. If you are in the login screen, the selected language in the right left corner and the internet connection in the left corner. Both of those two signs are flickering in the corners. And my cursor is also flickering.
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Dec 2, 2013
Upgraded to Windows 8.1 Pro from 8 through the Windows Store. Everything seemed to go smoothly. Updated graphics card drivers prior to install of 8.1. Now whenever I start up, I can log in, but then it goes to a black screen with a cursor. Ctrl-Alt-Del will bring up the task manager and from there I can access programs and get on the internet. So after maybe 5 minutes or so after opening a program (usually firefox) the Metro screen randomly loads. None of the store apps worked, though I was able to find a fix for that. Some of them still don't work right though. Is there a better way to upgrade from 8 other than through the store?
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Oct 25, 2013
Last week my laptop had trouble starting up, it had a problem with atidvag.dll if I recall. I wasn't sure what to do but I got lucky and after a few attempts in managed to boot. Now however it doesn't even get to the point where it could tell me what is wrong, no Windows logo. Just straight in black screen with a cursor in the top left. F2 will take me to BIOS (if I am quick), but no other keys work. Booted onto installation media to try startup repair, no joy, rollback also no joy, tried using command line following the instructions here to force a boot into safe mode but no joy.
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Aug 15, 2014
I have a problem in my dual boot machine. I decided to remove Linux mint 17 from my dual boot with windows 8.
I used easeus partition manager to delete the partitions associated (root, home and swap). Then I got unallocated space just before my windows partition. So I moved my windows partition to the extreme left possible. Then I merged this unallocated space with my second storage partition.
These steps required reboot (specifically the moving of windows partition). When I rebooted my PC I got an error that grub was not found. I realized that I had forgot to fix MBR and load windows boot loader. So I used windows 7 recovery disk (yes windows 7 as I don't have windows8 recovery or installation disk). I got a windows 7 style boot loader instead of windows 8's graphical one which has advanced recovery options built in. But I proceeded. Then eases did its job with the partitions. After a reboot now I am stuck at a black screen after entering my password with a movable mose cursor. I can only press Ctrl+alt+del. Selecting task manager from it does nothing.
Since I don't have windows 8 disks and windows 8 boot loader I am not able to refresh or reset my PC. Neither can I shift restart my PC to get advanced boot options. One more thing to note, that while entering password, I noticed that the lock screen and account pictures have changed to defaults of a freshly installed windows.
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Nov 20, 2012
My PC was working fine before today, until I used Ultra UXtheme patcher for Windows 8 x64 and then applied a custom VS for Windows 8.
After a restart, Windows Explorer was not launching, so I opened task manager and did a sfc /scannow. After a reboot, I get to the Windows 8 boot menu (I have a dual-boot on this HDD with win7), and then the screen just turns on and off every few seconds, with the numlock light flickering with the screen.
I tried using the automatic repair, both from the boot menu and from a backup USB, but it does not detect anything. and I still have the same issue.
I restored the backups of uxtheme.dll, uxinit.dll, and themeui.dll, but that didn't work either.
Attached is my ntbtlog.txt.
There is no BSOD, the HDD keeps on spinning a few minutes after boot, and the numlock keeps on flashing. Anything else I can do from my win7 install? I'm currently trying to delete the theme.
Deleting the theme doesn't work, safemode doesn't work either. It seems to be a driver issue, but there were no driver updates when it was working?
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Jul 31, 2014
Recently, I noticed that every time after I log into Windows 8.1 with my password, the screen flickers for like a second. What might have changed to cause this. I haven't installed anything new before the problem occurred.
I do remember that I was fiddling with some display options (changing items sizes) but I did restore them back to the default options. Just updated my nvidia drivers but that didn't solve the issue either.
Win. 8.1 Pro x64bit
i5 3570K stock speed
nVidia GTX 660Ti with 340.52 WHQL driver
8 GB RAM
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Jan 27, 2013
i have a dell 5520 inspiron laptop which i bought 2 months ago . Yeasterday while starting the laptop , just after the lock screen , i pressed a key on the keyboard, but the login page was not visible ,i could not access my account .
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Jul 30, 2014
I recently upgraded from Windows 8 to Windows 8.1. It was fine until I decided to change my account to a microsoft account.
After logging out and restarting, I could not see my user on the log on screen. It still showed up in Control Panel and PC Settings after logging in as another Admin.
To try to fix this I created a new user and was going to copy files into it but this new user didn't show up either.
Is this a Win 8.1 bug or is there something you have to do?
I can always revert to Windows 8 because I backed up my computer before updating but I would not prefer this.
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Jul 31, 2014
I had a new Windows 8.1 Pro system installed. Was able to logon to it with no problem. The computer name was OWNER. Changed it to what my previous computer was named. Now during startup the Admin logon gives the following message:
The user name or password is incorrect. Try again.
When I click on 'OK' I'm presented with a signon screen with Admin as the user name. No password that I enter works. When I lookup the signon accounts Admin is NOT one of them.
Listed the user accounts and found the following item for Admin:
AccountType=512
Description=
Disabled=FALSE
Domain=JAMESGATEWAY-PC
FullName=JAMES FLETCHER
InstallDate=
LocalAccount=TRUE
Lockout=FALSE
Name=Admin
PasswordChangeable=TRUE
PasswordExpires=FALSE
PasswordRequired=FALSE
SID=S-1-5-21-1214041905-3759206490-3728594358-1001
SIDType=1
Status=OK
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Jul 13, 2014
I do a lot of remote administration after hours and I often login as an admin user into client workstations to fix various issues. One thing that I do to eliminate confusion is to edit the registry of a Win7 machine and change the HKLMSoftwareMicrosoftWindowsCurrentVersionAuthenticationLogonUILastLoggedOnUser registry value back to the user's username.
That way inattentive users don't keep trying their password with the Admin username when they attempt to login the next day. I see that Windows 8 has the same key, but changing that value doesn't appear to "stick". It appears to be overwritten when you logout/reboot/shutdown. I've also tried deleting the SAM entries in the same key, but that seems to have no effect. I've seen several posts on how to show all users or none on the logon screen, but I'm trying to minimize the changes that end users will experience (complain about). I'm also hoping for a solution that will work with both domain and non-domain joined computers.
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Jan 26, 2014
i had activated guest acc. from control panel ,it was going well since last 2-3 days ,the guest account wont show on logon screen.
it only shows my account which is admin.
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Nov 25, 2013
I have had to reinstall my laptop and now i'm having some trouble finding the tweak to remove the "insert a smartcard" option from my logon box when i try to connect to an external computer with the remote desktop client.
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Feb 25, 2014
I cannot get the touch keyboard or picture password to come up consistently at logon screen. I had to go to services to make the touch-service work with desktop and logon (it was unchecked). Now, at fresh start-up or restart I can get the keyboard by touch but will not get it again if I log off and log back on. And under no conditions do I get the picture password option although I have a picture set up for it.
Fujitsu Lifebook T732
i5, 8Gb, 500Gb
12.5 touch/pen input
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May 19, 2014
I recently upgraded to windows 8.1 from windows 7. Installation went fine and first time I loaded into windows perfectly. I only installed the following: killer enthernet driver and google chrome (also nobodies graphics driver)I reset my computer and it goes through the logo then goes into a blank blue screen where I can move my cursor.What I've tried: I can log into safe mode. Right now I am resetting the PC (file wipe). I can't seem to attach an image on mobile.
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Apr 1, 2013
I have had Windows 8 since it came out and a little while after I started having issues with it not waking up/randomly freezing. I reinstalled 8 and for a while I have not had any trouble but now I am having issues again.
Basically the computer randomly freezes... but not really. So certain things don't work like opening or closing applications but the cursor can still be moved. Eventually most things won't work but again the cursor is still moveable.
Then again tonight it happened when I got home from work. This is the same problem as before. My computer was left on and locked and when I returned the logon is missing but my cursor is there and moveable.
I have been trying to fix this since the last time it occurred and still cannot find why this is happening. I have the latest drivers, ran scans with Bitdefender and Malwarebytes, checked the event log but nothing shows up from the time I left to the time I got home. I've attached a picture showing the screen frozen with just the cursor and no username/password on the screen.
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