Windows 8.1 Stuck At Blue Screen With Cursor?

May 19, 2014

I recently upgraded to windows 8.1 from windows 7. Installation went fine and first time I loaded into windows perfectly. I only installed the following: killer enthernet driver and google chrome (also nobodies graphics driver)I reset my computer and it goes through the logo then goes into a blank blue screen where I can move my cursor.What I've tried: I can log into safe mode. Right now I am resetting the PC (file wipe). I can't seem to attach an image on mobile.

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Dell :: Blue Screen Appearing With No Message / Cursor Can Be Seen On Screen

Jan 27, 2013

i have a dell 5520 inspiron laptop which i bought 2 months ago . Yeasterday while starting the laptop , just after the lock screen , i pressed a key on the keyboard, but the login page was not visible ,i could not access my account .

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Aug 15, 2014

I have a problem in my dual boot machine. I decided to remove Linux mint 17 from my dual boot with windows 8.
I used easeus partition manager to delete the partitions associated (root, home and swap). Then I got unallocated space just before my windows partition. So I moved my windows partition to the extreme left possible. Then I merged this unallocated space with my second storage partition.

These steps required reboot (specifically the moving of windows partition). When I rebooted my PC I got an error that grub was not found. I realized that I had forgot to fix MBR and load windows boot loader. So I used windows 7 recovery disk (yes windows 7 as I don't have windows8 recovery or installation disk). I got a windows 7 style boot loader instead of windows 8's graphical one which has advanced recovery options built in. But I proceeded. Then eases did its job with the partitions. After a reboot now I am stuck at a black screen after entering my password with a movable mose cursor. I can only press Ctrl+alt+del. Selecting task manager from it does nothing.

Since I don't have windows 8 disks and windows 8 boot loader I am not able to refresh or reset my PC. Neither can I shift restart my PC to get advanced boot options. One more thing to note, that while entering password, I noticed that the lock screen and account pictures have changed to defaults of a freshly installed windows.

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Computer Stuck On Blue Screen?

Jun 3, 2014

My computer is stuck on a weird screen. When I start it I get to the welcome screen with the time date etc and then I get to a blue screen but I can't log in it does not even appear. I only see a switch off button , language option and my mouse but I can't do anything

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Windows 8 Lock Screen Stuck - Cursor / Num / Caps Lock Work

Jul 21, 2014

My laptop is a
Sony Vaio - Model: SVE141R11L
Product name: SVE14135CXB
Pre-loaded with Windows 8 x64
Intel(R) Core i5-3230M CPU @ 2.60GHz
6GB RAM w/ 900GB HDD space
Purchased in Navy Exchange last year (around July 2013)

I have dropped it once or twice from at most a 3ft fall inside a padded case. I mostly use my computer for school work, some gaming, extensive video/photo editing, internet browsing. I've installed some debatable programs but have been installed long ago. Most of my programs included Microsoft Office, Adobe suite, Steam, iTunes, uTorrent, McAfee VirusScan Enterprise, Winrar, VLC, etc. But are now gone due to the refresh I had just done last week for prior problems, but still experience problems.

I recently been having issues with my computer where it just won't respond at all. Like today, I had it working for a few hours, but then went out and left my laptop on the lock screen, and came back to it being completely stuck. Completely stuck as in, no keys or clicks would unlock the screen to the login prompt. However, my cursor was fully able to move around the screen, and my caps/num lock buttons work as they display the lights enabling/disabling them. The time when it was stuck was 8:03pm, but the clock was stuck on 7:55. But on the bottom of the front of the laptop, the HDD orange light is not lit up at all, which I believe suggest that the HDD is not reading/properly reading. Oddly enough, when I unplugged the power cord, the HDD light flickered a little then disappeared, still no response - could be related to the PSU I suppose?

Another problem I faced before was the Windows 8.1 update failure, resulting in reverted changes, etc. I also had problems in the first few months of owning this, but found it was the incompatibility of an old antivirus that I guess didn't work too well with Windows 8 causing me to have to do a full wipe before. That was long ago. Moreover, the problems I have been experiencing have been unresponsiveness, from what I believe, are the fast boot Win 8 provides (but I turned that off), issues with Windows 8 not being able to load drivers from sleep mode upon opening the laptop (turned off automatic sleep), and now with the lock screen being stuck. I know my problems aren't detailed, but maybe these problems are linked to a bigger similar problem that people have been facing? My last bet would be to do a full factory restore/ repair, although I don't have a Windows 8 boot CD.

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Jul 11, 2013

I was using the computer, when the power went out for like half a second, the computer ended up restarting, and while starting up, the power went out. When the power came back, I wasn't able to get past the Blue window's icon with a swirly loop on the bottom.

I've created a repair install thing and placed it on a flashdrive, and I've booted from it and tried to do system restore. After around 4-5 hours, a blue screen pops up and said something about window's encountering an error. (Too fast to catch what else it may of said)

What can I do to make my computer work again? Should I try to do another system restore. Also how long does it take to boot from the flashdrive? It takes me around 1 hour. Is it supposed to take so long?

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Jul 14, 2014

I have recently installed windows updates and after restart the black screen occurred after I typed my password. About five days before that I have reinstalled my Mobile Intel 4 series driver and now in Device manager it shows 3 grayed out monitors which were installed when I have reinstalled the Video driver. The monitor driver that Is currently loaded was installed when I installed the OS itself.

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Jun 6, 2014

I've having an issue that I think some ppl had, windows 8 crashing going to blue screen of death or blank black screen and then it restarts by itself, also I have noticed that it says repairing disk in D:/

I have one SSD 120gb in the C:/ which it host the operating system and some minnor programs, in a HDD which is my D:/ drive there I have my games.

ASRock 990FX Extreme 9
AMD FX 8350
Kingston Hyper X 120GB SSD
WD black 500GB HDGB HDD
Corsair Vengeance 8gb Ram 2133Hz
Windows 8

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Nov 7, 2012

I get a blue screen error of "driverirql_not_less_equal" when my laptop monitor dims.


OS: Windows 8 Professional (64 bit)
Intel i7 2640M
8 Gb Ram

The attached screen capture is the location of my error.

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Aug 4, 2014

My laptop has been acting really weird the last couple of weeks. It would crash randomly, and sometimes when I picked it up to put it somewhere else, it crashed too.

Now, I thought this was a problem with Windows 8.1, because it didn't behave like this before with normal Windows 8. So I Refreshed my laptop, and after that it worked again, without crashing.

I left it in sleep mode while I got some sleep too, and when I booted it up this morning, it crashed again.

After that the whole laptop wouldn't boot up, and now the only thing that shows is a cursor on a black screen, and it seems to be stuck in sleep mode, because I can't even turn it off completely manually. So I can't access the BIOS or make it boot up in Safe Mode.What the hell should I do?


Toshiba Sattelite L50-A-15U

Windows 8 64-bit

Intel i7 4th generation processor with Intel HD4600 graphics card

nVidia GeForce GT740M graphics card


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Nov 7, 2012

My windows 8 pc when booted, mostly freezes after i see my account picture with a circling dots. Then appears a black screen and just my cursors, but nothing else. I try to get task manager and run explorer.exe but it doesn't work. It has now been happening very much. I have installed the OS just a few days back and i got this issue. This also happens when i sign out/switch from my account to another account.

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Jul 31, 2014

I shut down my computer last night. It runs 8.1 and when I shut it down I do not believe it installed updates.i tried to boot it. It boots and after I type in my PIN, shows my desktop for a few seconds. Then, my display will either turn black or a blueish grey. There is no cursor. It does this every reboot now. I can not do anything except reset when it happens.

System info:

Two GTX 760's in SLI
Two Asus monitors

Possible culprits:

1 - I have Actual Multiple Monitors trial installed. The freezing/display blanking seems to happen when the trial time left window shows up, but that may be coincidence.
2 - I heard graphics card driver updates and windows updates can clash in some way and cause a similar issue. From what I've read, a cursor is still on screen and task manager can be opened with CTRL SHIFT ESC. Neither of these work for me.
3- Virus? I have avast so I doubt it.

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Windows 8 Screen Freezing With Just Cursor / Login Missing

Apr 1, 2013

I have had Windows 8 since it came out and a little while after I started having issues with it not waking up/randomly freezing. I reinstalled 8 and for a while I have not had any trouble but now I am having issues again.

Basically the computer randomly freezes... but not really. So certain things don't work like opening or closing applications but the cursor can still be moved. Eventually most things won't work but again the cursor is still moveable.

Then again tonight it happened when I got home from work. This is the same problem as before. My computer was left on and locked and when I returned the logon is missing but my cursor is there and moveable.

I have been trying to fix this since the last time it occurred and still cannot find why this is happening. I have the latest drivers, ran scans with Bitdefender and Malwarebytes, checked the event log but nothing shows up from the time I left to the time I got home. I've attached a picture showing the screen frozen with just the cursor and no username/password on the screen.

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Jul 10, 2014

Just had this new laptop running windows 8 and its an Acer.When I select the photos tile on the screen it goes to another screen which is black with a blue square icon and underneath it tells me that there are no files or folders in this view.There are photos in my picture folder as I just put then in.But if I go to the other method and select the My picture folder the photos are there.

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Windows 8 PC Upgraded - Login Screen Is Black / Cursor Flickering

Apr 26, 2014

I just updated my Windows 8.1 when I restarted my PC. When I was going to login, it was just a black screen. If you are in the login screen, the selected language in the right left corner and the internet connection in the left corner. Both of those two signs are flickering in the corners. And my cursor is also flickering.

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Dec 2, 2013

Upgraded to Windows 8.1 Pro from 8 through the Windows Store. Everything seemed to go smoothly. Updated graphics card drivers prior to install of 8.1. Now whenever I start up, I can log in, but then it goes to a black screen with a cursor. Ctrl-Alt-Del will bring up the task manager and from there I can access programs and get on the internet. So after maybe 5 minutes or so after opening a program (usually firefox) the Metro screen randomly loads. None of the store apps worked, though I was able to find a fix for that. Some of them still don't work right though. Is there a better way to upgrade from 8 other than through the store?

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Jul 19, 2013

I just purchased a laptop with Windows 8 installed on it. I have one problem. I know if you hit one of the corners of the screen the right toolbar becomes activated and is displayed. My problem is that it tends to be displayed when I move the cursor in the middle of the screen. When it is displayed I have to deactivate it in order to continue what I was doing. I do not mind the toolbar if it is not so sensitive.

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Aug 17, 2014

I have been using 8.1 for about 6 mo now and have seen a blue box top right of screen come and go with different things cd in drive / flash drive plugged in / mp3 player plugged in etc. what is this notification box called where can I control it? I think something has changed the system I have not seen the Blue box (top right of screen) and it is not the blue screen of death. for a while.

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Black Screen But Cursor Movable

Nov 8, 2013

One day i tried to start my computer. Once it started i booted up steam only to see that none of my games were installed. Hmm. So i opened up my computer and saw that one of my SATA cables came unplugged. After plugging it back in my computer did a system check on all of my hard drives. Once that was completed my computer restarted and went to the swirly windows logo and then to a black screen with a mouse pointer that i could move...that's it. I've tried a few things from looking it up like booting into safe mode, trying to log in with the black screen still up, taking out the video card and putting it back in and nothing, just goes to the black screen. I don't have a windows 8 disk so i can't attempt to fix it that way nor do i have my 8 key on hand. i built my desktop so its nowhere on my rig.

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Oct 25, 2013

I recently changed to windows 8, there's a problem with my graphic card (I think). I play the lord of the rings online, and when I try to launch it, as soon as it goes into full screen, the whole screen gets dark bluish (not BSOD). When thah happens the screen stays that way even if I close lotro and the only way it goes back to normal is by rebooting.

Here's a screenshot with my system specs: [url].....

P.S. I have tried updating my video card driver, it says it's up to date... the version is WDDM v1.1

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Oct 4, 2013

I recently started having the black screen with the flashing cursor come up sometimes when I start my PC. I have narrowed it down as being my 3rd HDD (2TB WD) as the culprit, which I only use as media storage. It is not set as a boot device since windows is on my SSD and when I unplug the drive from my mobo, windows always starts up without any issue.

Basically my question is, is this just a case of a hard drive going bad? I ran chkdsk on all 3 drives and none of them had any issues and it is not fragmented or anything that I can tell, so I don't know. I have had this setup for a while now and about a month ago it started doing this. The screen doesn't always come up however, so I have no clue what the issue is.

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Sep 19, 2013

I have my laptop running windows 8, and whenever i boot it up it just shows the "HP" logo and then the spinning dots on the bottom, then it just goes to a black screen with a cursor on it. Now I cant do anything with this, seeing as it is windows 8 I cant boot it into safe mode from startup. I have an HP Envy Laptop.

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Dec 22, 2013

My MSI GE70 laptop with windows 8 64 has recently been having an issue while watching videos (whether it is a downloaded file or a stream) where the screen will suddenly go black and the sound will go away, but the cursor will still be visible with the spinning circle to show me it is working on something. It will just stay black and nothing will respond, even CTRL-ALT-DEL. The only way to fix it is to restart the computer by holding down the power button. It doesn't give me any error messages before this happens or on start up afterwards. It isn't overheating, and I didn't install any new drivers before this started.

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Sep 15, 2014

I had to reinstall the whole machine from scratch because old HDD has been playing up. This is what I did:

1. Imaged old (faulty) drive to new one - just because I needed some data out of it and the old one was very slow and freezing.
2. run the system with new imaged drive - all working except sometimes it was playing up, so I decided to upgrade to another drive with Windows 8.1 from Win7
3. have plugged in new HDD to SATA0 port and the imaged drive to port SATA2
4. installed Windows 8.1, copied data over, reinstalled applications and so on.
5. all working perfectly. Now every time I boot up the machine, I'm offered options if I want to boot to Windows 8.1 or Win7. No problem there.
6. Now I wanted to remove the imaged HDD from SATA2 port, so I did - and here comes the problem:

All I get now is the black screen with flashing cursor in top left corner. How is this possible ? When I plug the second drive in all works as before. I just have to remove the second drive. How can I do this? In the attached image you can see my drives from Windows 8.1 the Disk0 is the one I need to keep - that's a Windows 8.1 ( C: ) Disk1 (imaged HDD) is the one with Win7 on it and needs to be removed.

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Aug 12, 2013

I recently upgraded my dell 1645 from windows 7 to 8.

I installed most of the drivers from the dell website even though they were meants for win 7. For some of them I installed drivers directly from the device manufacturers website.

When the computer first starts up it passes the windows logo, and then a black screen is shown (no cursor) for a good 5 minutes. Then it advances to the login (seatle cartoon image) and everything works perfectly.

I had another issue before that I think I solved which was the intel rapid storage technology. Whenever the computer would go to sleep I got a windows BSOD saying driver_irql_less_than_or_equal. But after installing the newest intel rapid storage drivers sleep seams to work perfectly.

The drivers I installed from the manufacturers that arent on the official 1645 driver page:

- ati radeon drivers from ati
- synaptics drivers
- bluetooth 380 drivers, supposed to be 370 I believe but it seems to only be 380 available which people say works.

I also tried running the intel chipset automatic check, which said I was on the latest.

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Sep 15, 2014

This has happened on a few different systems. After it has the login screen, It will go to the desktop (completely black no icons) and a cursor.

Windows sign does not work nothing other then CTRL + ALT + DEL works but wont bring up task manager.

So I end up doing the "Advanced start up" where I Restore the system and do a fresh load, but when I try to run the updates i get the error of

" Log file c:windowssystem32logfilessrtsrttraill.txt "

So I go to CMD (administrator) and run SFC/ Scannow

"Windows Resource Protection could not start the repair service"

then, chkdsk x: /f

Cannot lock current drive, windows cannot run disk checking on this volume because it is write protected. I ended up erasing the HDD and starting from scratch and STILL get the same issue.

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Jan 4, 2014

I upgraded from Windows 7 Home Premium to Windows 8.1 Pro about a week ago. Everything seems fine, unless I leave the computer idle for a long time. What happens is I get a black screen, with no cursor, when I return to the computer after leaving it idle overnight. It is not asleep. It is also not frozen. I can tell because I am able to reboot it while it's like this by:

Press: WIN+R
Type: shutdown /r /f [ENTER]
Wait 90 seconds.

The computer reboots just fine when I do this. Could it be a bad display driver perhaps? I have an AMD Radeon HD 7950 and am using the latest display drivers from AMD.

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Jan 16, 2013

Dual booting Win 7 and Win 8. Win 7 is C: Primary installed first, Win 8 is installed to a primary partition (25GB). I get the blue recovery screen after starting Win 8 from bootloader menu. Win 7 starts fine. I have installed Win 8 on another computer using the same flash so I know the flash is good. First I defraged and cleaned out C: then created the partition. I have installed it on the computer before (preview edition) then removed it(formated D: partition), this is the RTM 9200 build. Did I mention that on the other computer when installed it asked for Key which I temporarily skipped, on this computer however when installed it did not ask for the key. Before the install I ran bootrec /fixmbr, /fixboot and also /rebuildbcd from Win 7 install disk.

I don't think it's a problem with the Win 7 boot loader. My guess is some registry value or other setting or file in Win 7 is preventing normal startup of Win 8. I do believe it's not hardware related. Any thoughts on what could cause this? Could it be the Win 8 bootloader now causing problems and if so how would I fix this issue? Do I need to fix bootloader in Win 8 and should I run the bootrec cmd's from the Win 8 flash this time? Not sure which has taking over now! I have searched in these forums and online for a couple of day's to no avail though references have been made that the Win 8 bootloader has now taken over, if so were does the now functioning bootloader reside - C: or D: (partition) and which one is it Win 7 or Win 8 loader?

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Jan 10, 2014

Recently I'm getting the blue screen on death 100% every time I boot up than it restarts and it doesn't give the screen. Also When the computer is on and I restart it doesn't give the screen Either.

I'm getting usually the message system thread exception not handled.

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Jan 6, 2014

Somehow i incidentally downloaded Windows 8.1 ( which i do not want to be installed to my Sony Vaio Laptop) but i thought that i will just download it , and NOT INSTALL IT ......and i DID NOT INSTALL IT , since after upgrading , it asked me if i wanted to install windows 8.1 , and i selected NO ..... my laptop turned off , and when i turned it on , now a black screen appears with the white cursor moving around the screen..... I click the Assist button , and i can't get a sony vaio care menu ..... Basically nothing displays , no configure ... I am stuck and can't use my laptop anymore

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Oct 18, 2013

I just installed 8.1 on my Samsung Series 7 Chronos laptop and it's now unusable. All I get after a reboot now is a blank screen and a vanishing cursor. I can't do CTRL+ALT+DEL or any other button combination. I also can't seem to be able to do a system restore as a restore point doesn't seem to exist for some odd reason. I've also tried the boot into low res mode but I get the same result. The only thing that seems to work is booting into Safe Mode with Networking but that doesn't allow me to install/uninstall anything so it's pretty much useless.

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