Windows 8 Black Desktop - System Must Restart
Sep 22, 2013
Prior to this issue I had not installed anything all week nor made any updates, etc. I boot up windows as always and noticed that upon logging in, my lock screen took a while longer to bring me to my desktop. Now my desktop is completely black and my taskbar icons are gone. Opening firefox or any other program through the start menu does NOT make them show up on the taskbar as they always would. My desktop's pretty much disabled. Here's a screenshot.
I would be fine resetting to factory settings, however when it says my computer must restart to enter recovery mode, my computer in the middle of the restart gives me a light blue screen that says Windows encountered a problem and my system must restart. That is cancelling my recovery mode boot and sending me back to my black desktop.
Windows 8 64bit
Core i3@2.6ghz
Nvidia GT740M 2048mb
6GB RAM
720GB HDD
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Jan 1, 2013
The laptop I have is an ASUS g74, I purchased the copy of windows 8 from microsoft's site, upgrading from windows 7 pro. I opted to keep all my personal files/apps because the programs it warned me as being incompatible were random games and such.
I googled this problem, and it seemed fairly common months ago when windows 8 first came out on dell/HP laptops. It worked flawlessly when I first upgraded and booted up fine but once I restarted I couldn't see anything other than the screen occasionally flickering brighter and darker.
However, if I plug my laptop up to a TV with an HDMI cable I can see everything on the TV. It's just the laptop screen that is blank.
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Feb 26, 2014
My HP Windows 8 laptop started going very slow so I restarted via the power settings. When it restarted it did an update, though it didn't say "update and restart". When it started again and went to desktop it went slow again and I got a "windows is not responding" (or something along those lines) message, then the screen went black, I left it for a few minutes but it stayed black. The cursor was still there and if I right clicked it showed the menu.
After this I did a hard restart and attempted to go into recovery mode, it didn't go the and when I got to desktop I got the same message again, this time the desktop had the usual white highlight when something isn't responding, but still required a hard restart.
I am now on the third time and it seems to be working, I am doing a full computer scan. What I want to know is why it would do such a thing?
If all else fails it's under warranty, but being a student I have a lot of work to do so can't really afford to be without the laptop.
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Oct 9, 2013
So when I make an invisible icon, it is fine until I restart my computer then it turns black, of before restart and after.
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May 20, 2013
So I had to reinstall Windows 8 on my PC, and as usual i install Drivers and such first. Normally it worked, now after i restart the Computer to finish the Driver Updates, i get Black Screen after Windows 8 loading Screen.
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Aug 9, 2013
Suddenly when I restart Windows (8) it goes to the generic desktop and if I click on esc it then goes to my user name and I have to click on it to go to my desktop. It used to go to my user name and log in automatically (without me having to click on it) until a few days ago.how I can fix this and what could have caused it?
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Jul 15, 2013
I've got Windows 8 64 bit and I'm running it on a Gigabyte U2242 ultrabook on the max resolution 1 Yesterday, after booting up, I saw that the desktop is black, the icons are black/ invisible too, I can, however, see the taskbar.
On the other hand, the tile menu works just as intended.
The laptop has two video cards: Intel HD 4000 and a Geforce 650M, I've uninstalled the drivers for both under safe mode and reinstalled the latest ones.
I've read somewhere on the nvidia forums that the geforce driver can't be removed because v.304 comes with Windows 8. Is this true?
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Mar 23, 2014
So, my desktops seem to have stopped launching after restarting my laptop. After logging in all I get is a black screen with no right-click available, no taskbar, nothing. I am able to open programs by CTL-ALT-DEL into Task Manager and opening the file manager. When I minimize opened programs they minimize them to the bottom-left corner of the blank screen.
I ran a system restart but that didn't do anything. I don't know if I've contracted malware or accidentally screwed up a setting, but all of this seemed to start right after the latest round of automatic updates.
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May 15, 2013
My start menu looks like this:
It happened after my computer froze and I had to press the restart button manually. To be honest my desktop is loading up slower too. My desktop doesn't have a black wallpaper, it's original and blue hence why I am confused.
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Feb 12, 2014
My System is not getting shut down. When i click Shut down it will get restarted after few minutes. no external storage is been detecting by the pc like hdd ,pendrives etc.and also i cant even reset the pc.. for more than 1 hour i sit still.. it just shows the below pic.
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Aug 19, 2014
This states that another program is in progress or installing, or the system is waiting to restart.
The problem is I have all free programs; MBAM, SpywareBlaster, and Defender and only Defender has real protection.
I have checked task manager for other programs that may be running.
Also, my wife's laptop is doing the same thing. Hers has been refreshed about 2 months agao and mine was reinstalled about 2 weeks ago. This has just begun.
Either Defender in both machines is faulty, MS is having an issue, there is an issue on my end with both pcs or??
I find it odd that both machines are doing the same thing.
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Dec 21, 2012
My probleem is that snap and the big onscreen keyboard only function after a restart of the system but not at cold boot..
My screen is 22" 1680x1050.
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Feb 12, 2014
My daughter managed to somehow get a blue screen of death every time she starts windows with "BAD_POOL_CALLER" as the error message which then makes the system restart. No action can be taken in windows because it restarts literally 10 seconds after you login. own?
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Mar 22, 2014
I have recently bought a new system running Windows 8.1 64 bit.
After I played Cities in Motion 2 on Steam the problem first occurred. The screen freezes and one or two seconds late the system restarts. There is no BSOD.
Yesterday I played all day with no issues but today the problem happens regularly, even when just browsing the internet in one window.
Find attached the SF Debug tool zip file.
The system is still under warranty but I thought I would try here first before going back to they system builder.
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Oct 28, 2013
Am "using new HP laptop 2000-2d27dx Windows 8.1. Only way I shutdown or restart is going to "charms" panel - Settings - then click Power off icon and choose Sleep, Shutdown or Restart. Is there a way to put a SHORTCUT for Shutdown and Restart on the desktop and/or the Start screen?
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May 28, 2014
So I rebooted my computer after a crash, and after logging in the screens were completely black and my mouse & keyboard was unresponsive. I did Crtl + Alt + Del which brought up the correct menu, and after I exited it I was put onto the start menu, which was blank. Just like the login screen and lock screen, the colour and design had been reset (to purple, if it matters). Leaving the start menu presents me with the black desktop again, but the start bar at the bottom is present and after a while the clock, wifi, volume etc. loads in the bottom right as well as a User Profile Service notification telling me I've been "signed in with the default profile for the system". There are no pinned apps either, although FileZilla Server loads up after a minute and that is on the start bar now. Also, immediately after leaving the start menu, a "Location is not available" dialogue box comes up with the error message:
C:Windowssystem32configsystemprofileDesktop refers to a location that is unavailable. It could be on a hard drive on this computer or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, then try again. If it still cannot be located, the information might have been moved to a different location.
When I click OK on that, the Recycle Bin appears on my desktop. Opening the recycle bin displays the same message as before, and it does have all of the recycled files and folders inside. From here I can navigate through my folders, although the libraries option on the left side is empty (it normally has my documents, videos, user folder etc.). If I navigate to D:UsersAdministrator, my desktop folder is there with everything inside. I can also type Google (or presumably anything after http://) into the explorer bar which opens up Google Chrome, as well as open cmd and Control Panel by typing each one in. Navigating to C:Windowssystem32configsystemprofile shows that Desktop isn't actually present any more.
I've tried using both elevated cmd (net user /add Username) and control panel to create a new user, but the control panel button "Add or remove user accounts" button is unresponsive, and although cmd gives me a successful operation message (and tells me the account already exists if I do the same command again), it doesn't show up on the logon screen. I've tried making the user through cmd while logged in to administrator, using the Advanced Startup Options command prompt (the one that uses X:) and using safe mode with command prompt. The right-corner-menu > Settings > Change PC Settings button is unresponsive. I can't use the built-in administrator account because after I similar occurrence before, I've been using the built-in admin, which is the one that is now broken. None of my older accounts show up, either.
Also, after a few restarts and many attempted fixes (mainly automatic repair etc.), it now plays the whole patronising "We're getting your PC ready" video whenever I try to log in, and then it displays the start menu and bar (so I don't need to do the Crtl + Alt + Del step).
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Nov 24, 2013
It seems Windows 8.1 doesn't like my old graphic card drivers like Windows 8 did. In many cases when turn on my machine it boots to desktop but it doesn't show it - it just shows my mouse cursor and pure black background. When i click the power button tho, the desktop pops up for a second then the shutting down screen appears. After few reboots i finally managed to get to the desktop and use my computer (chances are 1:5 reboots lol).
I followed some tutorials i found on the internetz , explaining how sometimes ATI and NET framework 3.5 doesn't work together - this is not the case 'cause i tried following this tutorial to uninstall , clean and reinstall the latest drivers available for my crappy videocard + NET framework. Didn't worked...
I noticed something interesting while booting to Windows. IF there will be black screen with cursor - the boot time takes 1-2 seconds, IF everything will be alright - the boot process will take about 25 seconds. (just thought i should tell you this as well)
And finally here's my configuration:
Pentium 4 , 3.2GHz
ATI Radeon X550
2GB DDR2 RAM
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Jun 14, 2013
By chance, in Windows 8, there are some registry keys and entries that allow to customize the winlogon process during the logoff of the users sessions and during the system restart or shutdown?
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Dec 7, 2013
I am running Windows 8.1 and have been experiencing an issue as of late, without any hardware or software changes. About every 4 hours, the OS will lock up, start stuttering any audio, and then the screen goes black and it reboots. This has happened while playing a game, watching Netflix, just browsing the web, seems about anything (oncej ust launching Google Chrome).
I have checked the event logs and don't see anything (only thing is the Critical under system and it says your system did not shut down properly, no errors before it).
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Sep 9, 2013
Wife's computer upon reboot went into System Repair mode and said it might take more than an hour to complete. Now its hanging endless on a black screen. WIN 8 only 3 month only Sony VAIO machine.
If the laptop is powered off and is completely shut down and restarted...it is only going to a black screen. Nothing else?
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May 16, 2014
I have a hp envy running Windows 8.1. I recently ran a system restore, and ever since it has run the hp logo, then gone to a black screen and stayed there. Things I've tried:
Boot in safe mode: No change. Startup Repair: Said it couldn't fix it, but I can't get to the log file to find out why (is there a way to access windows explorer from then startup repair menu? Maybe using the command prompt?) System repair:Said there wasn't enough hard drive space. Another system restore: Didn't work, blamed my antivirus. (McAfee) Full system reset: Said there was a drive partition missing.
What I could try to resolve any of these? I have access to everything in the startup repair menu(f11), as well as the BIOS, but I'm not really sure where to go from there.
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Sep 15, 2014
For a few days I have been having some problems with my computer. Whenever I shutdown properly and then start again, the Desktop loads fine and after a few seconds of coming to the desktop. I see a black screen in front of me, I try to press num lock on and off to see if the system froze, it indeed froze. I disabled fastboot, after that even if I start after shutdown, it boots fine.
If I restart, it boots fine. Not sure why as my system should be fully compatible with fast boot. Here is my system specs, everything is updated as of posting:
MSI Z87 - G43 Gaming Motherboard with latest BIOS
Sapphire TriX R9 290 OC
Samsung 250GB 840 EVO
8GB RAM
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May 3, 2014
I sent my computer to the repair shop and they apparently reinstalled everything. For some reason they put the "Homegroup" system icon on my desktop and I don't want it there, I don't even use that. When I right click it, there is no delete option at all. How to delete this? Its annoying. I really get tired of Windows 8 trying to force me to use things that I don't wish to use.
I noticed when I click on the icon it has the option of "Leave the homegroup". I don't know if that would get rid of the icon or not but I am afraid to click leave the homegroup because they said my windows was corrupted and they fixed it. I am afraid to do anything drastic on my computer for fear it might corrupt it again. It seems like any little thing you do messes up this Windows 8.
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Mar 24, 2013
I'm planning on moving an SSD system drive from a laptop that is starting to experience difficulties to a desktop PC.
I'm retired now and my laptop never moves off my desk, so this has offered an opportunity to upgrade at little expense. My laptop is an HP Compaq Presario CQ61, dual core Pentium 4 T4300 2.1GHz with 2 x 120GB SSD drives installed.
The desktop I want to upgrade with the SSD drives is an HP DX6120 Pentium 4 HTT 3.2GHz unit that I've picked up very cheap.
I know a clean install of either Windows 7 or Windows 8 would be best practice, but is there a way I could just transfer the disk to the PC ?
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Apr 26, 2014
I cannot get my 8.1 PRO system to establish a Remote Desktop connection on either the Internet or my home LAN. Router has port 3389 set for port forwarding, aVast Firewall allows port 3389 in and out. Have even tried with aVast turned off but can't get it to work. Have run a number of Port Checkers and all show 3389 as locked or unavailable, but unfortunately do not detect whether it is an issue with the router firewall or aVast firewall. However, all is not lost; have discovered a free application named Team Viewer which does the job very nicely and is a lot easier to set up.
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Aug 30, 2013
after doing a clean install of Windows 8 pro 64bit and installed windows updates.After the first restart "My computer" desktop icon shown up as "My Computer 32 bit" .I had some customized context menu on right click and that dissapeared too,the context menu customization still exists on registry at the computer clsid but no luck with the "My computer 32 bit" desktop icon that Im having now.....
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Dec 10, 2013
I installed the latest version (3.0.0.9015) of Secunia software to my new Win 8.1 desktop. The PSI Setup looked OK.
I got a screen at the end that said: PSI has been installed on your computer. Click Finish to Close Setup.
While I was reading this message and it was still on the screen I immediately had a message pop-up from "System Restore" that said: System Restore completed successfully. System has been restored to 11/11/2013 4:35:46 PM. Your documents have not been affected. <Close>
I wasn't anywhere near the Restore screen. I had just turned on the machine, searched to see if Secunia was available for 8.1 (since I used it on my Win 7 machine), and started the download. The download was successful and I was able to run a scan....but this whole System Restore completion screen has freaked me out.
I realize I should have manually set a restore point before loading new software
When I look at my current possibilities for doing a restore, I can select from 11/23 or 11/30 - both auto set (so why 11/11?. I'd assume there should also be one for 12/7 since they are being set weekly, but it's not there. Nor are any other restore points, though I really had been setting them quite frequently as I was "configuring" this new machine.
The allocation is set at 30. Is this typically sufficient for a set-it-up-and-leave-it-alone user?
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Feb 9, 2014
I'm a Windows 8. I'm trying to RDP from my new Windows 8 laptop to an XP desktop, both of which are on my home network. When I try, I get the below error...
Remote Desktop can't connect to the remote computer for one of these reasons:
1) Remote access to the server is not enabled
2) The remote computer is turned off
3) The remote computer is not available on the network
As best as I can tell, none of the conditions above is true. Here is what I have looked at so far...
- On the XP machine, in System settings / Remote, "Allow users to connect to this system" is Checked. I have successfully RDP'd to this machine in the past, but this is the first time I've tried from the Windows 8 machine.
- From the Windows 8 machine, I can ping the XP machine, and I can access a shared drive on the XP machine. In fact, I've been moving files between the XP machine and the Windows 8 machine, in both directions, all day.
- Just to eliminate another potential issue, I have set the username and password on the Windows 8 machine to match that on the XP machine.
Incidentally, XP machine is running XP Pro, 2002, SP3.
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Nov 9, 2011
Running Windows 8 Dev. Preview on a Dell Latitude D610 (1.73Ghz, 2GB). System Hibernates fine (my main mode of powering off) but will not properly shutdown or restart. Every time I hit shutdown/restart it goes to a black screen. I know that it's still running because the power light is still on and the hard drive light flashes just as if it were still in use. I've let it sit for 3 hours in this state and it still refuses to shut down.
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Aug 22, 2014
I bought my new laptop with Windows 8. It did download some updates so after ask me do to a reset.
After on my screen I saw :
Failure configuring windows updates
reverting change
do not turn off your computer
And it's still the same for 2 hour i don't what to do, cus i cant log in to restore windows.
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Feb 3, 2014
I Setup window8.1 in my PC,during setup i had 4GB Ram in my PC, but my 2GB ram gets problem so I unplug 2Gb from my PC now i have 2GB in my PC, when I logged in my System within 5minutes i gets Force restart.
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