Network / Sharing :: Wireless Printer Can Scan But Not Print In Windows 8.1
Apr 25, 2014
I've once again encountered this problem with my Canon PIXMA MP620 printer/scanner: when using it wirelessly, it can't print. According to 'Devices And Printers', it's offline and therefore most programs I use in Windows 8.1 claim it can't print.
However, using Canon's program 'MP Navigator', it can scan from the printer without any problems. I can scan from the computer to the printer and the other way around. Therefore I'm suspecting that the problems lies with Windows 8.1 and not the printer. The connection is obviously there but Windows doesn't seem to think so.
I can't find a solution in the printer's manual, Windows doesn't give me anything when I try to troubleshoot the printer in question, and Canon's own 'Network IJ Tool' can find the printer but says it's doesn't work without clarifying why.
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Oct 14, 2013
On all of our Windows 8.1 clients, every time a user tries to add a printer using the 'add a printer' wizard, it triggers alerts from our secure network devices indicating that someone's trying to log in to them with SNMP.
We need the failed logon notifications but it's incredibly annoying to get these all the time.
Any way to disable the SNMP scan when adding printers? Windows 7 didn't do this. Nor did windows 8 base as I recall.
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Jul 18, 2013
I have a home network with an XP system with a printer attached and shared. A Windows 7 laptop and my old XP laptop from work can print fine, but a new Windows 8 laptop won't print. Sharing from the XP system works as I can read files from the XP system on the new Windows 8 system. When I do an Add Printer on the Windows 8 laptop, I can see the network printer and install it and the driver so the printer shows up as installed on the Windows 8 system. The Print Test Page does not work nor printing from WordPad. I turned off the Firewall on the XP system in case that was the problem.
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Mar 3, 2014
I am connected to my router by a Ethernet cable. can i still connect to my printer wireless?
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May 17, 2014
In continuation to my previous thread on this subject, I now have another network printer problem in the same system. I chose to open it in a separate thread because the previous one became too long.I have 3 PCs on my home network
1. Windows XP (SP3) desktop with HP6500 E709a USB printer.
2. Windows 7 (Ultimate SP1 64 bit) desktop with HP 1018 USB printer.
3. Windows 8 (64 bit) laptop.
All computers can see each other and share folders on the home network.
Computers 1 & 2 can freely print on their own printers, as well as on each other's printer. Computer 3 (Windows 8) can print on the HP6500 (which is connected to the XP computer), but cannot print on the 1018 printer connected to the Win7 computer.
I know that on the Windows 8 laptop I have to define a local port for the network printer, but when I try to do it I get "Access denied" error message. Win7 denies access from Windows 8. This is strange, because Win7 does allow access to XP. On the WIN7 computer, under printer properties/security, print permission is granted to "Everyone".
So what could be the reason for the "Access denied" error? I guess it has to do with security / users / permissions, but I cannot find a solution.
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Feb 27, 2013
This morning I installed an optional update from Windows Update. It was Ralink Technology WLAN 802.11 wireless LAN card.
Since then, when I try to print to my wireless network printer, the network would disconnect then come back on after a while. The update shows up in Update History as successfully installed but not in the installed updates. System restore is of no support here. The network configuration page shows normal. The web does not appear to be affected. I made a new network connection for the printer but it did not work.
Is there a way to reverse this update or should I uninstall the 802.11 LAN card and let windows re-install anew.
The printer is a HP Officejet Pro 8600e
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Jul 29, 2014
I am using the N600 Wireless Dual Band Gigabit ADSL2+ Modem Router DGND3700v2 This has 2 channels 2.5ghz and 5ghz .
On my main desktop windows 8 has sucessfully found and connected wirelessly to the 2.5ghz connection. However, when I want to do video streaming the 5ghz connection would be better.
On my other devices I can search / scan for all available connections and I can see both the 2.5 and the 5 connections. For example, my laptop running windows 7 can see both connection and I can choose which one i want to connect too.
However, Windows 8 seems to have locked into the 2.5ghz connection and cannot see the 5ghz connection . Is there a way to force Windows 8 to scan again so it can see the 5ghz connection ?
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Aug 9, 2014
Windows detects my Ricoh AC104 on a wireless network but insists it's an HP 5Si MX and installs that driver. When it adds the printer, it loads the driver automatically and without choice or prompt. Perhaps the misidentification has something to do with the printer driver in between (Hawking HMPS1U). I need to force it to use the printer driver from Ricoh, but I've had no luck so far. Some things I've tried:
1. There's an installation program with the Ricoh driver, but it doesn't see the printer on a wireless network.
2. Going to the advanced options for the printer on the device manager, I can see the driver info but Windows will not permit changes. I tried as Administrator also. No difference.
3. Attempting to update the driver just leads to Windows telling me the (wrong) driver is up to date.
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Jul 6, 2012
I have my HP 8500 Pro set up to print, but I cannot scan. Any word on how to do this? When I went to scan/fax, it says that I have no scanner hooked up.
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Mar 6, 2012
I have installed windows 8 consumer preview.I have also installed my printer drivers and they installed correctly, but problem is that my printer can't print anything(test page also).My printer is HP Laser-jet 1020.
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May 28, 2014
I'm using Windows 8.1 Professional. After the update to 8.1, I can't connect to my network printer which is connected to a Windows XP Home machine. Everything was working before the upgrade. I can currently see, connect, access and modify files on all the computers. I keep getting a message that I don't have permission to access the printer and I can't access the permissions on the Windows XP computer. I'm also using a Windows 7 computer which has no problem accessing the printer.
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Jul 5, 2013
When I turn on my Toshiba Satellite laptop, it does not see my i-phone hotspot. Wi-Fi status says "No Wi-Fi connections available". I always have to turn the hotspot off and then back on after the laptop is up and running for the laptop to find it. This does not happen with my desktop. It sees the i-phone hotspot without the need to cycle the hotspot off and back on, so I'm thinking that it has to do with the Toshiba rather than the i-phone. Both laptop and desktop are running Windows 8. Not a big problem, but I thought some one may know of a setting which I need to change.
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May 1, 2014
new build win 8.1 I am trying to configure an HP printer driver to digitally scan to a specific folder on a hard drive it says "the device needs to authenticate itself on the network before it can save to a network folder" then asks for my user name and password (not the wireless router name and password) direct Ethernet connection from main computer to router I have tried many variations without success how do I figure out my network computer and user name: in net speak ? e.g. ????????username ?? the Microsoft account adds a whole new level of complexity and woe is my user password my pin number or is it my MS account password or something else is my user name "Robert" as listed in windowsusers folder or is it some variation of in "netspeak" my new build screams but I am undergoing the usual trials of a new clean install (Win 8.1)
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Jul 17, 2014
I created a HOMEGROUP on computers A with PRINTER hooked up.. No problem with A, B, C printing.
Now I hooked up PRINTER to computers B. Computers A, B, C do not print (unless I hook up to A).
IMHO if all computers are on the same home network, they should be able to share the same functions. What should I do to hook up the printer to B and A, B, C will print?
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Apr 28, 2013
I am running windows8 pro 32 bit, with a Xerox workcentre 3119 laser printer attached to it, by usb. It prints fine. But... I have a homegroup with a windows7 home premium 64 bit machine on it.
I did a clean reinstall on the windows7 pc, and now I can't print to the Xerox from the windows7 pc.
I tried removing and reinstalling the printer on the windows7 pc,
I tried reinstalling the driver for the printer on my windows8 pc,
I tried removing all the computers from the homegroup and recreating the homegroup,
I tried removing the printer from the windows7 pc and changing the name of "workgroup" and then reinstalling the printer on the windows7 pc. But I still can print from the windows7 pc.
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Feb 6, 2013
I am in the midst of the final steps in setting my my new Win 8 system.
I have a Win XP and Win 8 computer on my home network. I believe that I have set up file and printer sharing correctly. I can access the files and printer on the XP system from the Win 8 system. However, when I attempt to access the Win 8 files from the Win XP system, I get a long delay (about a minute or two) and then it asks me for the User Name & Password. I enter them and then and it works fine.
If I try to print on the printer attached to the Win 8 system from the XP system, I get a printer error unless I have already signed in with the ID & PW when accessing files. It never asks me for an ID & PW before attempting to print.
On the Win 8 system, I have selected "Turn off password protected sharing" in the "Network and Sharing Center/Advanced Sharing Settings".
The Win XP system has previously been correctly sharing files and printers with another XP system for some time and I haven't changed any settings on the XP computer.
Both the XP and Win 8 systems are assigned the same Workgroup name.
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Oct 22, 2013
I have a windows 8 64 bit system. There is a laptop with windows 7. I have my canon mp470 printer plugged into the windows 8 system via usb. Up until a few days ago we could printer from the windows 7 laptop through the network. I have done 2 things since then. 1.) I uninstalled mcaffee internet security and installed nortons internet security and 2.) I tried to update to windows 8.1 which failed part way through the update then it said the system was reverting back to windows 8.0
Now I can't print from the laptop. (nothing changed on the laptop only on the windows 8 system).
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May 29, 2014
I'm working at an office where when you hit the Print Screen button, it causes a printout in addition to the normal copy to clipboard. I just want to copy to clipboard without wasting toner and paper. It can't be a program on the computer as it's clean with just Windows 8.1
It actually happens on all the machines (whether Windows 7, 8, or 8.1). Is it a program installed on the server? Is it a setting in Windows? How do I stop this behavior?
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May 31, 2014
if it's possible to change the name of A to B? B is correct. BTW it's the same printer.
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Sep 15, 2014
I have a USB printer connected to an 8.1 system. This printer is shared. I don't like keeping the computer on 24/7 so I set it to sleep.
Is there a way to send a wake command to the system when I want to print? WOL is working on the system. I noticed Homegroup has the option to wake the computer to view shares (and that does work).
If I can't wake the computer before a print job, what is the best practice to conserve energy on a system that is primary used as a print server?
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Oct 29, 2013
I had a Windows 7 environment and just recently purchased a Windows 8 laptop.. .well win 8.1 Pro to be exact. On all of my windows 7 machines I can ping 192.168.1.199 and get solid response and go to that address in the browser and no issue. On the new Window 8.1 laptop I ping that address and sometimes get 1 timeout with 3 responses... other times it just times out and sometimes I get all 4 replies... The print server has a web interface but I am unable to connect to it at all - is there something I need to set in Win 8?
C:UsersRon>ping 192.168.1.199Pinging 192.168.1.199 with 32 bytes of data:
Reply from 192.168.1.199: bytes=32 time=4ms TTL=64
Reply from 192.168.1.199: bytes=32 time=3ms TTL=64
Reply from 192.168.1.199: bytes=32 time=2ms TTL=64
Reply from 192.168.1.199: bytes=32 time=2ms TTL=64
Ping statistics for 192.168.1.199:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 4ms, Average = 2ms
Then I get
C:UsersRon>ping 192.168.1.199
Pinging 192.168.1.199 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Reply from 192.168.1.199: bytes=32 time=6ms TTL=64
Ping statistics for 192.168.1.199:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 6ms, Average = 6ms
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Feb 6, 2014
I was able to print to my network-attached Brother 2070N and 3045CN laser printers until recently. Driver have been loaded, printers are discovered and added to the client, but every time I try to print I receive the message "Printer not ready". All of the Windows 7 clients can print to these 2 printers, it's just my 64bit Windows 8.1 Enterprise computer that cannot. If I can't get this resolved soon, I'll have to go back to Win7.
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Feb 4, 2014
My friend got a new computer and is trying, unsuccessfully, to connect to a network printer that he says he has used in the past, in his one man office. He gets his internet access through a wireless router. But the printer is connected via Ethernet cable to a second router that does not have internet access, but does have two printers connected to it.
So his new computer is connected to two different networks, the wireless network, and the wired network. I'm not familiar with having your computer connected to two networks simultaneously.
So my question is, is there any problem doing it like this, and should the network printers show up when the computer does a search in Add Printer? Because it does not find anything right now, not sure if we need to be looking at the printers, the router, or the computer.
He is not able to connect the printers to the wireless router, they are in different rooms. And there are no other computers connected to either network right now.
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Oct 25, 2013
When I tried to add the printer the dialogue shows the printer I want to connect to. Then says that I need to download the HP drivers to my computer. When I say yes a message comes up that says I can't connect to the printer with an error code of 0x000003e3.
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Apr 13, 2014
Since a few weeks, I have a problem with my laptop running Windows 8.1 (Toshiba Satellite P50-A-12PBE). Sometimes, after bringing Windows back from sleep mode, I seem to have no connection to the internet. Windows says the connection is 'limited', wether I'm connected with a wire or wireless. Resetting the router doesn't solve anything, but rebooting my pc does. Since both the wired and wireless network are always simultaneously affected, I think this hasn't anything to do with drivers (I already have the latest versions by the way). I have made screenshots with ipconfig-results when I'm connected with a wire.
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Aug 30, 2013
I'm trying to discover my Wi-Fi enabled printer (Brother MFC-J425W) by trying to plug in the ip address of the printer manually. I am currently using this online reference - How to install a Standard TCP/IP Printer on Windows 8? - Welcome to TP-LINK - to go through the particular process. When I open up the advanced printer setup window in the hardware & sound category of the control panel, it starts searching for printers and then freezes on that task. I cannot press the next, cancel, or quit ('x') button at the top right of the screen. This is a brand new laptop that I just got in today with some top of the line hardware for its class, and I am currently connected wirelessly to the same network that the printer is on, so there should be no issue as far as I'm aware of on the discovery of the printer.
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May 21, 2014
I have just set up two new laptops running windows 8, and can successfully share files, and the printer connected to one of them, but I would like to also connect my laptop running Vista to be able to print. I can see both Windows 8 machines in file manager/devices on the Vista machine, but if I try to connect it asks for a username and password.
I haven't been able to work out what username it is looking for - tried a lot of combinations for each PC name with the homegroup password and log on passwords, but nothing seems to work.
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Apr 11, 2013
I'm having trouble connecting my wifi printer (Canon pixma mg3100) and my Lacie Network Space on Windows 8, while I haven't experienced any problems connecting these same devices to my Win7 computers.
The driver for the printer is, according to Canon, compatible with windows 8.When I install the software on both my windows 7 laptops, it immediately recognize the network and after 5 minutes I can print wireless without any problems.
However when I try to install the same software on my Windows 8 computer it keeps asking to first plugin a usb cable and do a lot of manual steps, like pressing several buttons on the printer, it's ridiculous! After a while the software succeeds in finding my Wifi but it keeps on saying 'unable to connect'
My Windows 8 laptop is a brand new Dell Inspiron and I didn't change any network settings.
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Sep 15, 2014
Just got a new laptop with windows 8.1. it cant find my epson sx510w printer but can see all wireless connections in my area.
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Mar 1, 2014
I have a PC and a tablet, both of which have Windows 8.1 installed, and are regularly updated. I prefer using the wireless connection on my PC, although I do have an active wired connection. Is there a setting somewhere that disables the wired connection automatically when the wireless is active, and also switches back to wired if the wireless disconnects? I have looked into Group Policy Editor at the wireless and wired LAN settings under Network Connections, but don't see any setting to do this automatically.
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Jul 1, 2014
I'm using a relatively new HP Split X2 (bought new in Dec.), and almost every day I lose internet connection due to wireless adapters being missing. I have only been using the computer to watch Netflix and listen to music. Usually the internet disconnects in the middle of an episode on Netflix, and after being on hold with HP for over an hour tonight
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