Network / Sharing :: Can Add Printer But Print Test Page Does Not Work
Jul 18, 2013
I have a home network with an XP system with a printer attached and shared. A Windows 7 laptop and my old XP laptop from work can print fine, but a new Windows 8 laptop won't print. Sharing from the XP system works as I can read files from the XP system on the new Windows 8 system. When I do an Add Printer on the Windows 8 laptop, I can see the network printer and install it and the driver so the printer shows up as installed on the Windows 8 system. The Print Test Page does not work nor printing from WordPad. I turned off the Firewall on the XP system in case that was the problem.
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Sep 24, 2013
I have had Win 8 Pro up and running for about a month and I am having a continuing printing problem. I have 2 printers that I am trying to print to. An HP 4250 and a Ricoh C821DN. Both are on the network and I access them through the local IP address. They both installed fine, but half the time I cannot print to them. When I print, the print command finishes, but nothing prints and nothing is in the que.
I try printing a test page and I get an error box saying that "Test Page Failed to Print". Running through the troubleshooter only makes the printer the default printer and that has no effect. I can see the printer through my browser by typing in the IP address and everything is fine. I also have my laptop running windows 7 right next to me on the network and it prints to both printers just fine.
Sometimes Win 8 will print and sometimes it wont, often for hours at a time.
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Apr 25, 2014
I've once again encountered this problem with my Canon PIXMA MP620 printer/scanner: when using it wirelessly, it can't print. According to 'Devices And Printers', it's offline and therefore most programs I use in Windows 8.1 claim it can't print.
However, using Canon's program 'MP Navigator', it can scan from the printer without any problems. I can scan from the computer to the printer and the other way around. Therefore I'm suspecting that the problems lies with Windows 8.1 and not the printer. The connection is obviously there but Windows doesn't seem to think so.
I can't find a solution in the printer's manual, Windows doesn't give me anything when I try to troubleshoot the printer in question, and Canon's own 'Network IJ Tool' can find the printer but says it's doesn't work without clarifying why.
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May 17, 2014
In continuation to my previous thread on this subject, I now have another network printer problem in the same system. I chose to open it in a separate thread because the previous one became too long.I have 3 PCs on my home network
1. Windows XP (SP3) desktop with HP6500 E709a USB printer.
2. Windows 7 (Ultimate SP1 64 bit) desktop with HP 1018 USB printer.
3. Windows 8 (64 bit) laptop.
All computers can see each other and share folders on the home network.
Computers 1 & 2 can freely print on their own printers, as well as on each other's printer. Computer 3 (Windows 8) can print on the HP6500 (which is connected to the XP computer), but cannot print on the 1018 printer connected to the Win7 computer.
I know that on the Windows 8 laptop I have to define a local port for the network printer, but when I try to do it I get "Access denied" error message. Win7 denies access from Windows 8. This is strange, because Win7 does allow access to XP. On the WIN7 computer, under printer properties/security, print permission is granted to "Everyone".
So what could be the reason for the "Access denied" error? I guess it has to do with security / users / permissions, but I cannot find a solution.
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Aug 9, 2013
today when i tryed to watch a youtube video i noticed i couldent play the video on my asus laptop even on 144p (useualy i can play 720p vids easily) i then i tryed with my iphone and then my macbook and it still wil not load i tryed a speed test and got about 0.05 mbps o have done everything in my power to fix it
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Feb 27, 2013
This morning I installed an optional update from Windows Update. It was Ralink Technology WLAN 802.11 wireless LAN card.
Since then, when I try to print to my wireless network printer, the network would disconnect then come back on after a while. The update shows up in Update History as successfully installed but not in the installed updates. System restore is of no support here. The network configuration page shows normal. The web does not appear to be affected. I made a new network connection for the printer but it did not work.
Is there a way to reverse this update or should I uninstall the 802.11 LAN card and let windows re-install anew.
The printer is a HP Officejet Pro 8600e
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Jul 17, 2014
I created a HOMEGROUP on computers A with PRINTER hooked up.. No problem with A, B, C printing.
Now I hooked up PRINTER to computers B. Computers A, B, C do not print (unless I hook up to A).
IMHO if all computers are on the same home network, they should be able to share the same functions. What should I do to hook up the printer to B and A, B, C will print?
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Feb 6, 2013
I am in the midst of the final steps in setting my my new Win 8 system.
I have a Win XP and Win 8 computer on my home network. I believe that I have set up file and printer sharing correctly. I can access the files and printer on the XP system from the Win 8 system. However, when I attempt to access the Win 8 files from the Win XP system, I get a long delay (about a minute or two) and then it asks me for the User Name & Password. I enter them and then and it works fine.
If I try to print on the printer attached to the Win 8 system from the XP system, I get a printer error unless I have already signed in with the ID & PW when accessing files. It never asks me for an ID & PW before attempting to print.
On the Win 8 system, I have selected "Turn off password protected sharing" in the "Network and Sharing Center/Advanced Sharing Settings".
The Win XP system has previously been correctly sharing files and printers with another XP system for some time and I haven't changed any settings on the XP computer.
Both the XP and Win 8 systems are assigned the same Workgroup name.
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Mar 6, 2012
I have installed windows 8 consumer preview.I have also installed my printer drivers and they installed correctly, but problem is that my printer can't print anything(test page also).My printer is HP Laser-jet 1020.
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Oct 22, 2013
I have a windows 8 64 bit system. There is a laptop with windows 7. I have my canon mp470 printer plugged into the windows 8 system via usb. Up until a few days ago we could printer from the windows 7 laptop through the network. I have done 2 things since then. 1.) I uninstalled mcaffee internet security and installed nortons internet security and 2.) I tried to update to windows 8.1 which failed part way through the update then it said the system was reverting back to windows 8.0
Now I can't print from the laptop. (nothing changed on the laptop only on the windows 8 system).
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May 29, 2014
I'm working at an office where when you hit the Print Screen button, it causes a printout in addition to the normal copy to clipboard. I just want to copy to clipboard without wasting toner and paper. It can't be a program on the computer as it's clean with just Windows 8.1
It actually happens on all the machines (whether Windows 7, 8, or 8.1). Is it a program installed on the server? Is it a setting in Windows? How do I stop this behavior?
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May 28, 2014
I'm using Windows 8.1 Professional. After the update to 8.1, I can't connect to my network printer which is connected to a Windows XP Home machine. Everything was working before the upgrade. I can currently see, connect, access and modify files on all the computers. I keep getting a message that I don't have permission to access the printer and I can't access the permissions on the Windows XP computer. I'm also using a Windows 7 computer which has no problem accessing the printer.
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May 31, 2014
if it's possible to change the name of A to B? B is correct. BTW it's the same printer.
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Dec 14, 2013
I just tried to print a web page that I had up. Control-P didn't work and when I went to the charms, it told me that I could only print from apps? I'm confused.
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Sep 15, 2014
I have a USB printer connected to an 8.1 system. This printer is shared. I don't like keeping the computer on 24/7 so I set it to sleep.
Is there a way to send a wake command to the system when I want to print? WOL is working on the system. I noticed Homegroup has the option to wake the computer to view shares (and that does work).
If I can't wake the computer before a print job, what is the best practice to conserve energy on a system that is primary used as a print server?
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Oct 29, 2013
I had a Windows 7 environment and just recently purchased a Windows 8 laptop.. .well win 8.1 Pro to be exact. On all of my windows 7 machines I can ping 192.168.1.199 and get solid response and go to that address in the browser and no issue. On the new Window 8.1 laptop I ping that address and sometimes get 1 timeout with 3 responses... other times it just times out and sometimes I get all 4 replies... The print server has a web interface but I am unable to connect to it at all - is there something I need to set in Win 8?
C:UsersRon>ping 192.168.1.199Pinging 192.168.1.199 with 32 bytes of data:
Reply from 192.168.1.199: bytes=32 time=4ms TTL=64
Reply from 192.168.1.199: bytes=32 time=3ms TTL=64
Reply from 192.168.1.199: bytes=32 time=2ms TTL=64
Reply from 192.168.1.199: bytes=32 time=2ms TTL=64
Ping statistics for 192.168.1.199:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 4ms, Average = 2ms
Then I get
C:UsersRon>ping 192.168.1.199
Pinging 192.168.1.199 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Reply from 192.168.1.199: bytes=32 time=6ms TTL=64
Ping statistics for 192.168.1.199:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 6ms, Average = 6ms
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May 2, 2014
I have recently upgraded from XP to 8.1. Nightmare. I have dozens of issues but the main one exercising me at the moment is how to print only the first page of an email. I cannot find any options to do this. If there is an email thread extending to 34 pages, I only want to print the first page.
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Jul 8, 2013
I have an Epson BX635FWD printer that has and does work perfectly with Windows XP. I have recently purchased a Lenovo B540 with Windows 8 and it loaded the print drivers immediately. I thought how easy it was but have since found that it will not print a multi page document in full, but will suddenly stop halfway through a page. I made do by printing a couple of pages at a time, but then tried to print a 10 x 15 cm photo and it would only print 1/3 before stopping and spitting the paper out. The number of pages it prints correctly before giving an error message and ejecting the paper is inconsistent.
I have reloaded driver 1.32 (for Windows 8) from the Epson site twice and I have also gone back to the disc supplied with the printer and reloaded the driver from there.
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Feb 6, 2014
I was able to print to my network-attached Brother 2070N and 3045CN laser printers until recently. Driver have been loaded, printers are discovered and added to the client, but every time I try to print I receive the message "Printer not ready". All of the Windows 7 clients can print to these 2 printers, it's just my 64bit Windows 8.1 Enterprise computer that cannot. If I can't get this resolved soon, I'll have to go back to Win7.
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Feb 4, 2014
My friend got a new computer and is trying, unsuccessfully, to connect to a network printer that he says he has used in the past, in his one man office. He gets his internet access through a wireless router. But the printer is connected via Ethernet cable to a second router that does not have internet access, but does have two printers connected to it.
So his new computer is connected to two different networks, the wireless network, and the wired network. I'm not familiar with having your computer connected to two networks simultaneously.
So my question is, is there any problem doing it like this, and should the network printers show up when the computer does a search in Add Printer? Because it does not find anything right now, not sure if we need to be looking at the printers, the router, or the computer.
He is not able to connect the printers to the wireless router, they are in different rooms. And there are no other computers connected to either network right now.
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Apr 28, 2013
I am running windows8 pro 32 bit, with a Xerox workcentre 3119 laser printer attached to it, by usb. It prints fine. But... I have a homegroup with a windows7 home premium 64 bit machine on it.
I did a clean reinstall on the windows7 pc, and now I can't print to the Xerox from the windows7 pc.
I tried removing and reinstalling the printer on the windows7 pc,
I tried reinstalling the driver for the printer on my windows8 pc,
I tried removing all the computers from the homegroup and recreating the homegroup,
I tried removing the printer from the windows7 pc and changing the name of "workgroup" and then reinstalling the printer on the windows7 pc. But I still can print from the windows7 pc.
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Oct 25, 2013
When I tried to add the printer the dialogue shows the printer I want to connect to. Then says that I need to download the HP drivers to my computer. When I say yes a message comes up that says I can't connect to the printer with an error code of 0x000003e3.
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Mar 3, 2014
I am connected to my router by a Ethernet cable. can i still connect to my printer wireless?
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Nov 29, 2013
How to set the IE11 in Win 8.1 to only print a web page in Black and White. In Win 7 I had found it but with great difficulty and I believe it was in Internet tools if you drill down far enough. In Win 8.1 I cannot find it so that when printing out a web page that has red and blue it is almost impossible to read on my Dell 1700 monochrome laser. I tried in the Devices and Printers, Dell, both Printer preferences and printer properties but cannot find anywhere to set. I am fairly certain it is a setting that has to be made in Internet Explorer but they seem to have hidden it (I think I was using IE9 or IE10 in Win 7). In Excel you can set that parameter for each page in page setup.
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Aug 30, 2013
I'm trying to discover my Wi-Fi enabled printer (Brother MFC-J425W) by trying to plug in the ip address of the printer manually. I am currently using this online reference - How to install a Standard TCP/IP Printer on Windows 8? - Welcome to TP-LINK - to go through the particular process. When I open up the advanced printer setup window in the hardware & sound category of the control panel, it starts searching for printers and then freezes on that task. I cannot press the next, cancel, or quit ('x') button at the top right of the screen. This is a brand new laptop that I just got in today with some top of the line hardware for its class, and I am currently connected wirelessly to the same network that the printer is on, so there should be no issue as far as I'm aware of on the discovery of the printer.
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May 21, 2014
I have just set up two new laptops running windows 8, and can successfully share files, and the printer connected to one of them, but I would like to also connect my laptop running Vista to be able to print. I can see both Windows 8 machines in file manager/devices on the Vista machine, but if I try to connect it asks for a username and password.
I haven't been able to work out what username it is looking for - tried a lot of combinations for each PC name with the homegroup password and log on passwords, but nothing seems to work.
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Oct 14, 2013
On all of our Windows 8.1 clients, every time a user tries to add a printer using the 'add a printer' wizard, it triggers alerts from our secure network devices indicating that someone's trying to log in to them with SNMP.
We need the failed logon notifications but it's incredibly annoying to get these all the time.
Any way to disable the SNMP scan when adding printers? Windows 7 didn't do this. Nor did windows 8 base as I recall.
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Apr 11, 2013
I'm having trouble connecting my wifi printer (Canon pixma mg3100) and my Lacie Network Space on Windows 8, while I haven't experienced any problems connecting these same devices to my Win7 computers.
The driver for the printer is, according to Canon, compatible with windows 8.When I install the software on both my windows 7 laptops, it immediately recognize the network and after 5 minutes I can print wireless without any problems.
However when I try to install the same software on my Windows 8 computer it keeps asking to first plugin a usb cable and do a lot of manual steps, like pressing several buttons on the printer, it's ridiculous! After a while the software succeeds in finding my Wifi but it keeps on saying 'unable to connect'
My Windows 8 laptop is a brand new Dell Inspiron and I didn't change any network settings.
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Dec 26, 2013
So I ran speed test with several different website and they all said my download speed is between 5 Mbps and 8 Mbps :
However when i actually download something my download speed stay at 1 Mbps or when i watch videos ( youtube) I don't have this problem with my phone !
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Jun 2, 2013
This may well not be the right place to post this.. this is happening on my pc when I change pages at times.I need to know which of these I should have ticked ?
I've gotten a message, " page cannot be displayed ".. with a message to make sure SSL and TSL should be checked.
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Mar 19, 2014
I have MSI laptop 17.3" Core i7-3630QM/16GB DDR3/NV GTX 675MX, 4GB, Windows 8.1 upgraded to from win 8. Wifi: Intel Centurino Wireless N2230
Not only on Windows 8.1 but on Windows 8 as well ever since I am on the new system, I get too many times 'This page cannot be displayed'. This happens like a page timeout where it takes it longer to load than allowed..
I have been on Ethernet 50 mbps and there seems to be no problem - I can load 10 tabs at a time and they will load. The problem happens when with wi fi modem and supposedly no one else uses the connection, with speedtest I get 17 mbps download, 8 ms ping, 10 upload or smth.
At first I thought it's specific sites doing it but heck it can happen anywhere, forums with just background images, this is where it mostly happens btw, not google images or places with just many images, even forums with simple UI interface, emails.
Is this a lan card issue? Hardly, Ethernet connection is good but maybe it is separate. the modem? If I try smartphone with the wifi which is usually disconnected to not eat the traffic and connectivity, it works fine but maybe Android works too differently. With the notebook I've been having this for 1 year and getting annoying, haven't changed the place yet but 17 mbps should be good enough
In few games, I may lag but this happens rarely in most cases such speed is fine and yet for forums and such it can't load a darn page until I refresh 2-3-5 times... (sometimes without the pictures). This forum loads fine but others and sometimes mail services do not.
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