Manually Updated Driver / Performed Windows Update Now Laptop Won't Start

Jun 10, 2014

I have purhcased an Asus N550 Laptop with Windows 8 installed already (so I have no CD) merely yesterday, and I believe that I have slipped up somewhere and made a fatal mistake.

Since it was new, yesterday, on the day of the purchase, I decided to update some drivers to keep them up to date, and I updated my Graphics Card (NVIDIA 745M) manually from the device manager. I proceeded to perform a restart and all went normally. This evening, I had to perform a restart because my McAfee AV had requested a restart for an update, and was I went to the restart button, I noticed that some Windows Updates were available, so I restarted. Upon startup, my laptop encountered an error with the updates, the error was along the lines of "video_dxgkrnl_fatal_error". From then on, whenever I started up my laptop, my Windows startup page (the metro screen), would not appear, and all I would get was a flashing screen at 1-2 second intervals, and my cursor would sometimes appear. Meaning, I can not get to my windows startup page.

I then restarted again and was introduced to the repair page, and tried to perform a system restore which for some reason, failed since it lasted almost an hour and a half - which to me, seems very abnormal for a laptop that was not older than 24 hours, so I performed a hard reset. After a while, I was reintroduced to the repair page, and this time, I have gone for a 'Reset' option so everything is restored to factory settings, and it is in the process of doing so as I type this. I am not sure what the outcome will be, but I hope that it can be restored to the point where these updates were not installed - as, like I stated earlier, my system restore failed.

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