Hardware Drivers :: Windows Can't Load Scan Profile
Dec 8, 2013
I know that Windows Fax and Scan is not an ideal solution for scanning, but I'd like to avoid installing additional third party software, if possible.
WF&S works fine with my (Canon) scanner. It scans without a hitch. However, it is only able to use the default scan profile. If I try to create my own scan profile, I get this message:
"Windows can't load your scan profile. Your profile settings might not be compatible with this scanner."
I know that my intended profile settings (600 dpi, scan to PDF) are compatible with my scanner. How can I get WF&S to create a profile with my settings?
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Jul 26, 2013
I have a Windows 8 Toshiba Satellite S855-S5377 laptop. My problem is that I get notified all the time by the Windows Action Center that I should scan my drive for errors even though I already have multiple times. I've already opened the command prompt and typed chkdsk /f /r and did the scan on boot up. I checked the log with the Computer Management Console and didn't find any problems with the hard drive. I also have used other HDD error checking tools and have even used the error checking utility of Windows when you right click the drive choose properties then tools. And every time the PC or the program says my drive is fine but the Action Center warning message doesn't go away.
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Jul 6, 2012
I have my HP 8500 Pro set up to print, but I cannot scan. Any word on how to do this? When I went to scan/fax, it says that I have no scanner hooked up.
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Apr 14, 2013
If I plug in a drive (via a hub) and it does not appear in the drive list, is there a way to force a scan for new drives?
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May 7, 2014
Win 8.1 64-bit , 8GB RAM
Tevion 8 GB USB Drive
Plugging this drive in while windows is running has no ill effects.
Whenever the USB is left attached during a restart or shut down. the pc fails to load windows. It just has a blinking cursor on the black screen.I have 5 more USB drives that don't affect windows loading at all. So I'm pretty sure it isn't in the BIOS.
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May 18, 2013
I just checked in my device manager and found and new device installed that I didn't install. It's a WAN miniport (Network Monitor) #2, which has the yellow triangle and exclamation point in it. Windows can't laod drivers required for this device. (code31)
I don't have any wireless hardware on my PC. This was installed on 5/15 and I believe it came with the last the 8 auto updates (18 of them I think) because the dates match. It wont update through device manager, it wont uninstall.
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Feb 27, 2013
I need to reinstall Windows 8 and it tells me that I need to load a driver before the install can begin. How to do that or where to find the driver for my computer (HP ENVY m6 1125-dx). I know for a fact that its my hard disk driver... SATA driver?
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Dec 20, 2013
I have a dual boot system with Win 7 and a Win 8.1 and all works well. I am using two SSD's with Win 8 and the other with Win 7. Asus Maximus v Gene, i5 3570k and 16 gb ram.
When I boot into Win 7 with an additional internal hdd plugged into a mob SATA port all is ok. However, when I attempt to boot into Win 8 I only get to the moving circle and won 't go any further. If I unplug the hdd the computer boots fine into Win 8.1.
The hdd is set to active and shows up ok in Disk Manager (Win 7).
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Mar 1, 2012
I'm having trouble getting windows 8 to detect my RTL8188CU after installing the Windows 7 x64 drivers from realtek on Windows consumer preview. I had the exact same issue in developer preview and I was unable to solve it. I'm not sure wether doing a fresh install would solve issues rather than an upgrade to keep personal files.
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Sep 15, 2014
I recently bought an ASUS N550 with the idea of replacing the HDD with an SSD and using an HDD caddy wanted to put the old hard drive back in and use the extra memory. I took all these steps, copying the contents of the HDD onto the SSD, then putting the SSD in the hard drive position and the HDD in the space where the optical drive used to be.
However, if anything, my pc has become slower since this change. I assume that this is because the laptop is still loading the OS through the HDD. Why is this? If the SSD is in the hard drive slot, I don't know why the OS isn't being loaded through it.
I looked into changing the UEFI Firmware Settings, however it wasn't immediately apparent how to change the boot drive. How I can run my system through the SSD?
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Dec 12, 2013
For some reason the green bar goes all the way across the top of the screen before the devices and printers menu will load. In then loads without an issue after waiting for almost two full minutes. This is a core I7 Win 8.1 PC with 16GB of ram and an SSD so it screams otherwise.
I do have a lot of devices on my home network but my windows 7 PC which is on the same network loads the devices and printers menu almost instantly. If it were a device hanging up you would think that the Windows 7 PC would also be affected but it isn't. I will say that Windows 8.1 does identify a whole lot more devices that fall into the category of "multimedia devices" on the network than does windows 7.
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Aug 5, 2014
I just got back from vacation andwent to turn on my pc which worked before on my Gigabyte GA78LMTS2 and now cant boot into Windows, instalation media, anything. it just hangs on the BIOS load screen. I am using AHCI for my sata.
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Jan 2, 2014
Why does Windows Defender want to scan my PC so often? I have it scheduled to scan daily at about 2:30 AM. Sometimes after about 4 hours it says I need to scan.
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Jan 13, 2013
I see there is no right click scan for virus with windows defender on windows 8. How to add that functionality?
I found a site that shows how to add it via regedit, but I couldn't get it working on my machine.
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Jul 1, 2014
I have a problem with profile and temp folder. I have reinstalled and check the drive and everything is ok. But profie always gets corrupted.
I create new profile and it works for some time then again same thing.... I add permissions to temp folder and when I restart again the same.
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Apr 13, 2013
Scanning device is an HP Photosmart All in One HP 2575. i first installed it as an USB device and Windows Fax and Scan recognized it and scanned nicely. I then installed it as a network device and WFS would not recognize it as a scanning device when I unplugged the USB cable. It prints just fine but will not scan.
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Sep 15, 2014
windows defender schedule.JPG (88.4 KB)
I am trying to do a windows schedule scan, but when I set it I am getting this (see attached)
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Jun 21, 2013
For some odd reason WD keeps telling me I need to do a scan (it's in orange in WD) even though I do a scan everyday via the Task Scheduler. After any kind of scan it resets itself (I don't need to scan, green in color). Some time period later it tells me a scan is needed.
Is there some option that controls how often WD tells you to do a scan?
This started happening about a week or so ago. I don't have anything running on my system that IMO is doing this.
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May 27, 2014
I need to email scanned copies of different things. I can scan them ok, but I am having a hard time emailing them. I have tried setting up my gmail account in the scan setting window with no luck. With another program (paper port) I could just drag the file into the email - this won't work in the windows fax and scan program.
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Jun 13, 2014
Today I've tried doing a Chkdsk scan on my primary drive. Through the console, I entered this line to start the process on a re-boot 'chkdsk /f /r c:'.
I afterwards left it to do it's work for the next 1 and half hours '6:40-8:10pm', during this time I went to check on the progress of the scan and what I saw was that it was only '10%' into completion, this confused me greatly as previous computers that I have owned would atleast be around 70, or 80% percent completed, so not knowing what to do, I did a cold-boot.
From what I can tell, no visible damage has afflicted said the drive I did the chkdsk scan process on, but I would still very much like to know why my scan is hanging.
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May 23, 2014
I have two Onedrive folders under my User files. One is uploaded to the cloud the other appears to do nothing. I started using 32 bit Windows 8.1 on the same machine then installed the 64 bit using the same microsoft username/email. Is it possible to determine which Onedrive folder is active and get rid of the other without losing any files both offline and online?
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Jul 28, 2013
I built a new PC to be used primarily for gaming purposes, so I installed Windows 8 Pro onto 128GB SSD. I wanted to move my User profile to my HDD, and followed the directions posted here: User Profiles - Relocate to another Partition or Disk
After doing this and exiting Audit mode, Windows acted as if I had were installing the OS and wanted a product key. I skipped this step, went through the configuration, but when I used my email for my Windows account, it says that a user is already using that account on my PC. Obviously, because I had been using my computer earlier today. So since it knows there is a user with that account, why can't I access it when I start my computer? A friend of mine says I may have installed Windows twice on accident, but he isn't sure.
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Jan 5, 2014
I have this identical problem mentioned here : Scanning and repairing volume (?Volume...) on startup
I think it has something to do with my deleting the 'system reserved' 350mb partition when I reinstalled Windows 8. I don't want it showing in My Computer and when I go into Disk Management and give it a drive letter, this message goes away on boot. But, since I can't merge this very small partition with any other drive, I'm not sure how to not show this drive and not get the scanning message on boot up.
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Feb 24, 2014
I have some questions regarding the new Chkdsk in Windows 8 (I'm using Windows 8.1 Pro 64bit).
note that Windows 8's Chkdsk has changed considerably since the previous Windows versions; so if you know about the Chkdsk in Windows 7 or previous Windows versions, this could not apply to the Chkdsk in Windows 8.
I also point out that I'm talking about the GUI version, accessible from the drive's properties Window.
My main questions are: when Chkdsk has finished scanning, and the results window appears, can I at once proceed with the following, or should I wait some time:
1) In case of an external USB drive, disconnect the hard drive (with "safely remove hardware", even if the cache is turned off), and turn it off.
2) In case of an internal drive (HDD or SSD), reboot Windows, or turn off the computer.
My worry is that if I would disconnect a USB drive, or reboot or turn off the PC in case of an internal drive, before the Chkdsk-related activity is finished, then the file-system of the disk in question could get damaged.
My doubts come from the following facts:
- I have been told that when the Chkdsk results window appears, this means that Chkdsk has finished working with that drive; but I have noticed that some short drive activity is happening some seconds (about 6) after the results window appears (should be a write activity, not sure if also read activity). I noticed this by observing the LED on my USB drives, and also by monitoring the drives in question with Windows 8's new Taskmanager.
- In case of disconnecting USB drives, I have been told that I can be sure that if some drive activity is happening, then the "safely remove hardware" feature won't have effect, and would warn me that there is disk access going on; but I have tried to select "safely remove hardware" while Chkdsk was in the middle of a scan, and the result was that Chkdsk got interrupted (with an error messsage appearing probably from Chkdsk), and the USB hard drive got removed. Though this seems not to have caused any file-system errors (I did another Chkdsk scan later).
You may think that I just need to look at the drive's LED, or monitor the drive's activity with the new Taskmanager, and take note of after how much time the drive activity ceases. Then I would just need to wait so long before disconnecting the USB drive, or rebooting or turning off the PC.
My problem here is that I'm not sure if the new Taskmanager, or the drive's LED, are sensible enough to detect even the smallest disk access, which could get unnoticed. I'm not sure how much I should wait... seconds? Minutes? What do you think? Perhaps there's no need to wait at all?
I did some tests by disconnecting (with "safely remove hardware") a USB drive shortly after doing a Chkdsk on it. Then I did another Chkdsk after turning it on again. I didn't get any error message from Chkdsk. But I'm still worried that there could be an unfortunate moment, during which a disconnection (still with "safely remove hardware") could cause problems, perhaps because in that moment a write operation could be in process.
I think I have read that the new Chkdsk in Windows 8 uses VSS ("Shadow Copy") to check the drives while keeping them online. With this new Chkdsk, I think it is possible to continue using the drive while the scan is happening, even on the system drive.
I was thinking about this: is it possible that the short activity which I have noticed after Chkdsk's results window appears, comes from this Shadow Copy Service, which is "unmounting" (?) the shadow copy used by Chkdsk?
If this is true, is it important to let the "unmounting" task happen, or can I disconnect, reboot, or turn off before it starts? And what happens if I interrupt this "unmounting" task in the middle, while it is in process?
Does it make some sense to wait some time after doing a Chkdsk, or can I at once proceed to disconnect the USB drive, or reboot or turn off the PC (in case of internal drives)?
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Dec 27, 2013
i have a client running windows 8.1. on a touchscreen laptop. He set a full scan and it was running for 58 hours till he finally shut it off.
He also has malwarebytes and on a full scan it took 2 days to finish.
Quick scans take about a half hour.
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Mar 9, 2013
It is advisable not to do a full scan for the moment. There was a problem in the latest definition update and in some cases after doing a full scan, if it completes, Windows Defender has been turned off.
Microsoft is aware of the problem and is working on it.
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Aug 20, 2012
I ran into a problem today where I entered in some details incorrectly to a hidden wireless network profile and then discovered that MS have removed the Wireless Network Manager so I couldn't delete or correctly configure that network as it would not get listed in the metro wireless interface.
After digging around on my machine I've discovered the wireless profiles are stored in
C:ProgramDataMicrosoftWlansvcProfilesInterfac es
Where the first sub folders list guides for respective wireless devices on you machine which contains xml files pertaining to the wireless profiles for the respective wireless devices. it seems same to manually delete the files or edit.
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Nov 25, 2013
I have a problem with Windows 8. This morning when I went to check my ASUS Zenbook laptop, the PC wouldn't access the network, even tho I could see our home network was working. I did a hard reboot and returned several minutes later to find I had been logged in under a temp password and all the desktop files I had were in the trashcan. Here's the error message that popped up in the lower right of the task bar:
"You've been signed in with a temp profile. You can't access your files, and files created in this profile will be deleted when you sign out. To fix this, sign out and try signing in later. Please see the event log for details or contact your system admin."
When I try logging out and then back in, I get the same problem. One other note: During the login procedure, this text appears in the bottom right of the screen:
"Windows Update. Your PC will restart in 2 days to finish installing important updates."
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Mar 13, 2014
Sometimes when I boot Windows 8.1, I get a generic screen that tells me that my profile couldn't be accessed and I now have a temporary profile. I went to the event viewer and it also said that it couldn't find my profile. I am the only user and administrator. Is there a way to make a new user profile AND not loose my files and settings.
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Apr 25, 2014
I've once again encountered this problem with my Canon PIXMA MP620 printer/scanner: when using it wirelessly, it can't print. According to 'Devices And Printers', it's offline and therefore most programs I use in Windows 8.1 claim it can't print.
However, using Canon's program 'MP Navigator', it can scan from the printer without any problems. I can scan from the computer to the printer and the other way around. Therefore I'm suspecting that the problems lies with Windows 8.1 and not the printer. The connection is obviously there but Windows doesn't seem to think so.
I can't find a solution in the printer's manual, Windows doesn't give me anything when I try to troubleshoot the printer in question, and Canon's own 'Network IJ Tool' can find the printer but says it's doesn't work without clarifying why.
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Oct 7, 2013
I spent more than two days trying to get my Brother MFC-7460 printer (than scans perfectly in Windows 7) to scan with PaperPort, but no dice! That is until "my2cents"
Long story short, I've lifted the beginning of the support page that says the following:
The following Nuance products are compatible and supported on Windows 8:
Dragon NaturallySpeaking 12OmniPage UltimateOmniPage 18PDF Converter 8PDF Converter Professional/Enterprise 8PDF Create 8PaperPort Professional 14PaperPort 14
Note PaperPort Professional 14 and PaperPort 14 at the end of the list. Well . . . that ain't perzackly true!
Scrolling down (which I didn't do, because I believed what I was reading) you find:
Scan button is grayed out within PaperPort. This issue can be resolved by running the Scanner Connection Utility. See Technote 6937 for additional information.
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