Hardware Drivers :: Win 8 RTM - Can't Sleep / Hibernate Or Shutdown
Aug 26, 2012
I just upgraded to Windows 8 Enterprise x64 RTM yesterday, and have noticed an annoying problem that wasn't present under Windows 7 Enterprise x64 (which I was running previously). Specifically, the machine will not sleep, will not hibernate and will not shut down. When any of the three are attempted, they appear to succeed, but then the computer will immediately wake up again. In the case of a shutdown, the computer will actually power completely off and then start right back up immediately. I never used to sleep the machine in Windows 7, but I know the hibernation used to work and certainly shutting down did as well, as I shut the machine down every night.
In the event viewer, I have a Power-Troubleshooter event (ID 1) every time the machine wakes back up from an attempted sleep, hibernation or shutdown, but it always indicates that the wake source is "Unknown." I have tried unplugging every single Ethernet, USB and eSATA cable from the PC until nothing was left plugged in but the monitors, audio out and AC power -- just in case a device was sending a magic packet or some kind of wake-up signal. Even so, I still experienced the same immediate waking problems on shutdown, hibernate or sleep.
I was able to solve the inability to shut down by disabling Windows 8's "Fast Startup" option, which as I understand it uses a kind of hybrid hibernation. Hibernation is not working properly on my system. At least with "Fast Startup" disabled, I can actually shut the machine down. It's a pity though because I really liked Fast Startup's performance.
I've tried installing the authentic manufacturer drivers for my chipset (Intel 975 / ICH7 series), onboard LAN adapters and so forth in case the generic Microsoft drivers were at fault. The specific driver installation seemed to work fine but my problem remains.
Full system specs are in my profile, but it's kind of an old box I put together in late 2006. Core components of possible relevance to this issue are an Asus P5W DH Deluxe motherboard and Seasonic S12 600W power supply. The motherboard is running the very latest BIOS revision (3002). My Windows 8 installation was an in-place upgrade of my previous Windows 7 installation; everything seems to be working fine except for the weird power stuff.
Here's one other thing I should note, which concerns me somewhat as it is related by definition. In the P5W DH Deluxe's BIOS, there is an "ACPI 2.0 Support" option which defaults to "Disabled". Back when I built the machine I left it alone so it has been disabled this whole time. During my troubleshooting of these issues earlier tonight, I decided to try switching it to "Enabled" to see if it would have any effect. It has not fixed the issues at all, but it does make me wonder. Is there any way to tell whether Windows 8 has correctly identified the system as being ACPI 2.0 compliant? I think I remember in the old days WinXP used to have to be completely reinstalled when that switch was flipped.
Additionally, and much to my consternation, I can no longer use Wake On LAN. I've actually fixed the WoL issue. I had to go into Device Manager, find my network adapter and get the properties of it -- then, on the Advanced tab, find the property called "Wake From Shutdown" and set it to "On". This must have been either a new property in the Windows 8 driver for my network adapter, or was reset back to Off for some reason when I did the Win7 -> Windows 8 upgrade.
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Dec 1, 2012
My Asus UX32A has been crashing sometimes during shutdown/restart/hibernate since I updated to Windows 8.
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Mar 28, 2013
So this isn't a BSOD but it seemed like the right place to post this. When ever I try to put the computer to sleep and then try to wake it up, it sits for a second like it wants to come back but then it reboots instead of waking up. Im really at a loss as what to do as I have never been very good at this debugging sort of thing.
I have included what i believe is all needed info but if you need something else I will get it.
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Aug 23, 2013
how to alter the time period before a computer running Windows 8 switches into "Sleep" or "Hibernate" mode. I find the default time period to be too short in practice - it is very frustrating to answer a brief phone call and then return to the computer only to find it has dropped into one or other of these states!
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Nov 8, 2012
My PC reboots/restarts when I attempt to wake it up by pressing the keyboard after having put it to sleep or hibernate. I do not get a BSOD.
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Aug 9, 2014
I have a Dell Inspiron 17R 5737, running Windows 8.1.
my laptop does not go to sleep or hibernate. each time I close the lid, or press the power button it seems that it forcefully shut down or go to sleep/hibernate and then shuts down immediately "the shut down screen does not appear". When i start the laptop opening the lid/ pressing the button, it starts as if it were properly shut down.
I am aware of the options that I can adjust for sleep/ hibernate/ or shut down, when the lid is closed/ the power button pressed. the problem also exists when giving a "Sleep/ hibernate" order from the start menu.
I have updated the Bios " whatever that does", and several other drivers. I have tried running a "PowerCfg -energy" test on the command prompt, " several people mentioned that by using this test the found a driver that is requesting the computer to not sleep, but i found no such errors. i ran a few tests on Dell.com to check for any problems but everything seems OK.
Also, when the laptop is sitting idle for a while and it goes automatically for sleep, it does not wake up by moving mouse/ clicking on the power button, I have to shut it down by holding the power button, then press it again to turn it on.
As I remember the problem first appeared after updating the windows from 8.0 to 8.1.
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Feb 25, 2014
BSOD when going to sleep / hibernate (Windows 8.1)
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Nov 11, 2013
I bought a refurbished lenovo u410 with windows 8 back in september, but in the past week every time it goes into sleep or hibernation mode I get a BSOD with Driver_Power_State_Failure.
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Apr 9, 2014
I've been having 3 different BSODs the last while. SYSTEM_SERVICE_EXCEPTION, KERNEL_DATA_INPAGE_ERROR, and SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. The bug check codes are 0x1000007e or 0x0000003b for the system_service_exception.
My laptop is running windows 8.1, it is an Asus G46vw. I've updated my video drivers, both intel and nvidia. I've updated other drivers that i can find updates for. I've run memtest 86+ 5.01 on both sticks of ram individually, and they both pass multiple passes. I've also updated my Intel SSD to the newest firmware.
The crashes happen when the computer is waking up from both sleep and hibernate. They have been more frequent lately (4 crashes the last 9 days). I've attached the files from sf diagnostic tool.
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Nov 5, 2013
I've been using Windows 7 on my laptop for over a year now with little to no problems, decide to finally take the dive into Windows 8. The installation runs smoothly, and everything seems perfect up until I tried to come out of sleep mode. Whenever I try to come out of either sleep or Hibernate it starts to awaken then I get the BSOD, stating "Your PC ran into a problem it couldn't handle, and now it needs to restart " ...
After following the instructions to search "Kernel_Data_Inpage_Error", and finding answers that didn't work for me, I'm here now, months later, sad, tired and in need of this being fixed ....
Switched to Windows 8 (then to 8.1) from 7, BSOD when coming out of sleep/hibernate.
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Jun 6, 2014
BSOD when waking system from sleep or hibernate.......
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Nov 2, 2013
After my upgrade to 8.1 Pro my computer lost the ability to sleep/hibernate. After following many tips on here, I managed to get sleep & hibernation onto the shutdown menu so manual operatin works okay.
The automatic mode is still a work in progress but I'm wondering if I've managed to get it to go into automatic sleep mode but not as yet hibernation.
I prefer to use hibernation so don't really know alot about sleep mode - I've got it configured to go into hibernation (10 minutes ) before sleep (15 minutes) in the power options.
After a period of time the computer will automatically attempt to enter either sleep or hibernation mode - not sure which. The screen switches off and the cpu increases in volume as if its consuming more power. The blue light flashes slowly which to me signifies that it has entered sleep mode. The computer has in effect shut down but sounds like its in overdrive with either the cpu or fan going ten to the dozen. Clicking the mouse wakes it up and brings it back to the sign-on screen.
So what's going on here? Is this a failed attempt at sleep mode as trying manual sleep brings the same result. It certainly doesn't go into automatic hibernation which is something I'm ultimately trying to resolve.
So I'm not sure if I've solved automatic sleep or not as its unbearably noisy and not something I can put up with.
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Mar 8, 2014
I've been getting random(ish) BSOD. I first noticed them when installing/updating Star Wars: TOR, but have since had it happen when trying to update other games too.Had few in the past (only owned laptop for roughly 2 months) but seems to be increasing in frequency. Thought they may be tied to when it tries to sleep, but disabled it going to sleep in the power settings and it still BSOD.
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May 21, 2014
I always have to restart my laptop after sleep or hibernate to my wifi work, otherwise it is in Wi-Fi (OFF) mode. How can I solve this problem?
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May 13, 2014
Whenever I put the screen down for the night, or after classes, when I open it up again, it informs me of an automatic restart due to a problem it has encountered with files in the Minidump folder and a Local sysdata.xml file. I have attached the file.
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Mar 29, 2013
I have an Insipron 17R, core i5 zm2410, NVIDIA Geforce 525m, win8 64bit and I'm experiencing a problem with the hibernation/sleep mode.
About 2 weeks ago my laptop went to hibernation mode after beeing in sleep mode for 2 hours while on battery (to advoid full battery drain).
Now it doesn't do it anymore but stays in sleep mode for the whole time and drains the battery.
I usually detach the power cable from the laptop over night because of the noise from the power adapter and the laptop always hibernated after beeing in sleep mode. I went over the configuration in power options and power plans, and even reseted and configured them again, without success.
The only changes that were made to the system are the important windows updates...
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Mar 22, 2013
So, I have a computer I built myself specs being: AMD FX-8350, Gigabyte 990FXA-UD3, AMD Raedon 7900 HD Series, 4x4GB 1600MHz, and Windows 8. I don't feel as though listing the other parts are necessary. Anyways, my problem is that whenever I leave my computer idle it goes to sleep. Only problem is, if it's for a long amount of time I can't wake it back up. I have to not only turn off the computer, but instead unplug it and plug it back into the power.
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Jan 1, 2013
I was running Windows 7 home premium on my pc on a 2TB hdd, and it was running fine, I had a 500GB as a separate hdd aswell, attached at the time. So I installed windows 8 on the 500GB hdd, activated it, tried to restart, I restarts, but now in both windows 8 and 7, I am having trouble:
In windows 8:
Press shutdown, it does nothing, press restart, it restarts, press sleep, it restarts.
In windows 7:
press shutdown, it restarts, press restart, it restarts, press sleep, it restarts.
What must I do?
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Jun 29, 2014
Something changed in the last week or so that has caused the system to sometimes not automatically go to sleep and when it does not go to sleep after the selected time it won't shutdown either. When this happens and I try to shutdown the system it shuts down but then immediately reboots on it's own. This has only happened two or three times in the last week but I never had this issue until recently! It appears like I can either turn off the power via the power supply and restart to make the problem go away or if I manually put it to sleep and wake up it will power down - at least that is what worked the last time this happened. I did install update KB2962409 around the time the problem appeared?
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Oct 20, 2013
Serious problem after 8.1 update from windows 8. My Dell notebook won't sleep when idled or lid closed, nor will it shutdown. The screen turns black, and the LED blacklight and fan are still on and cannot revert to normal mode unless I do a hard reset.
Updated to latest drivers and windows update, to no avail. Checked sleep and power options, and they're still the same as before.
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Jul 14, 2013
Windows 8.1(full fresh install) will not go to sleep/shut down etc. This has been happening since I installed 8.1 a few weeks back. It works/worked fine in Windows 7 and windows 8.0 till this install. I have narrowed it down to the Ethernet Chipset ( on board Realtec RTL8110 SC )
All the settings in the device manager the powercfg commands etc etc. Disabling in device manager does not work either ...
Then today I have found out that when you take the Ethernet Cable out of the computer............it goes to sleep. Why did I not try this before? ? ? When I remove the cable from the router, it stays awake when plugged in at the computer end.
Once asleep it stays that way and if I get it to sleep by other means - PWR ButtonSleep Option in W 8.1, it stays sleeping.
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Mar 17, 2013
I upgraded from Windows 7 (64-Bit) to 8 (64-Bit). When I had 7 it took about 10 seconds to boot, but now it can take anywhere from 2-5 mins, also it doesn't shutdown (I have to hold down the power button) and it never sleeps (the screen goes off but the laptop remains running).
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Jan 15, 2013
Any magic keystroke combination for "Sleep" or is there anyway to create one? I know about Win+I then Power then Sleep.
Any option to stop scheduled tasks or other triggers that "Wake" your computer from sleep? I find my computer running in the morning after putting it to sleep at the end of the previous evening! I have reviewed all 41 scheduled tasks created by Windows and installed applications and "apps" and found none that have the Wake Computer check box checked. What's annoying is the fact that once woken the computer does not go back to sleep again! I am using the supplied balanced Power plan.
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Apr 8, 2014
It's an Asus G75VW-BBK5 I got in November of 2012 (refurbished) running Windows 8.1 x64.
It always plays coy with shutting down/sleeping. Whether I am closing the lid, shutting down/sleeping from the menu/tapping the power button, it will always log off, give me the message that it is restarting/sleeping/shuttingdown in the center of the screen for a few seconds, turn off the screen, and then continue to run, such that if I tap a key or use the touchpad, it will instantly turn on the screen and give me a logon prompt as if I had never turned it off (but only logged off).
The only way to shut it down is to hold the powerbutton for a few seconds or remove the battery while it is unplugged.
Other than this, I can't complain of any outstanding issues.
I have attached the diagnostics usually requested for a BSOD troubleshoot.
If I remember correctly, you can ignore the dump file. That was from a BSOD caused by the secondary SSD being jarred loose when I wasn't gentle enough with it.
Other than this issue, there is no problem this laptop. I have, of course, run powercfg -requests to see if any processes were causing it. Nothing showed up.
How to get it to start shutting down/sleeping properly? I'm getting tired of finding it still running in my backpack an hour or two after I packed up. Sometimes I will only know that something is wrong when the backpack is hot or when I see it show up in my list of active computers on Teamviewer when I am using a different computer.
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Jan 3, 2014
I started to notice a change with the clock every now and then. I finally concluded that the clock does not change during sleep, restart, or shutdown.
My computer goes to sleep often, and when it wakes up from sleep, the time is the same as when it was prior to sleeping, not synchronizing to the correct time after waking up.
I've done some research and I fell onto the official Windows thread where they explained the use of third-party-utility will cause this problem.
The big problem here is that I don't have the single clue which ones. I tried uninstalling some, not sure if I left any utilities out. The utilities I've used are the general ones for visual styles and themes.
I'm running Windows 8.1.
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Mar 13, 2012
Does Windows 8 have a waking from sleep or shutdown chimes or sounds? When it shuts down or wakes from sleep I get no sound. When I connect removable drives or play videos I get sound.
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Jul 21, 2014
I have been using my asus laptop but recently started blue screening. When trying to shut it down the screen will go black, but the system lights remain on and it remains running, however irresponsive. It also began showing a blue screen with the warning "Driver power state failure".
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Mar 29, 2014
I have an ASUS LED monitor and an MSI motherboard. When the computer goes into hibernate the blue LED indicator on the face of the monitor blinks. When it starts blinking there is a slight buzzing noise that is emitted. Since my computer is in my bedroom I was hoping to be able to change this so at least it doesn't make a noise when I am trying to sleep.
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Oct 8, 2013
which is about the network drivers, I am using Intel desktop board dh61ww which has its on board LAN adapter named (Intel gigabit LAN) which uses Intel gigabit network controller driver, When i bought this computer I had no issues used it about 8 months with out any problems, but now its been 10 months of total. Before 6 days some person used my computer and after that i started facing this problem that is after every reboot i have to reinstall my drivers or restore the windows to a point that i saved. I have done fresh windows on this PC(three times) also with deleting and creating new partitions but still it keeps coming up. after shutdown when I login to my windows the task bar haves a red cross on network connections icon and in device manager there's an exclamation mark on network drivers. so i have to waste my time for restoring windows or reinstalling my network drivers.
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Dec 21, 2013
I have a Gigabyte GA-Z77X-UD5H and Windows 8 64 bit. The PC has been shutting down fine with an old monitor connected via VGA to a R9 280X GPU. I've now installed a new Viewsonic VP2770 monitor via DVI. When I shut down, the PC now restarts instead. Is there a BIOS setting or Windows 8 setting to ensure the PC shuts down correctly?
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Mar 21, 2013
I'm running Windows 8 and sometimes my Graphics cards shutdown.... sometimes taking my pc along with it.
Updated drivers and is the same. Nvidia Geforce 8400GS.
Also have some unknown device that i cannot find what it is neither find driver for it.
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