Download Itunes But It Showed Failure And Did Not Respond?

Oct 14, 2010

My laptop is Dell Inspiron 14R and use windows 7 ultimate 64 bit. I was trying to download itunes but it showed failure and did not respond. Then, I used task manager to close the window. Then, I restart the computer. Now, I see many of my desktop icons missing and also my documents missing. However, those documents are availble in a folder called UsesDell folder in C drive. Apart from these problems, the fonts of the internet explorer has changed and its like using a new computer where I have to install programs again.

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iTunes 10.4.1 provides a number of improvements, including:Fixes a problem where the media keys on some third-party keyboards work inconsistently with iTunes Addresses issues with adding artwork to songs and videos Resolves an issue which may cause iTunes to become unresponsive when purchasing an HD movie Fixes a problem where iTunes may take longer than expected to open after waking your Mac from sleep Addresses issues with VoiceOver support iTunes

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1) I have run anti-virus and anti-malware programs which came back clean.

2) I have tried to go back to a system restore point but apparently I have none.

3) I have tried a clean boot up (with only Microsoft start up procedures) but did not help, just made my OS fail to respond almost instantly as my desktop loading instead of after a fair amount of time.

4) I have 'restarted winsock' on a forum suggestion from another post it may be a particular virus and rebooted but this did not help.

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I should also point out I have not recently added any hardware or software that could make this occur. However, maybe the last 3 things I did before the problem occured could help explain. Firstly, I ran a full anti-virus scan with AVG which removed a rootkit and deleted something 'malicious'. After that I used AVG PC tuneup to clean the registry, defrag and clear junk files. Lastly, I tried to run Steam which froze on an update and I tried to restart my laptop, which froze on the "Logging off..." screen for ages by which time my laptop battery must have died. After this the problems arose.

I really want to avoid anything which might have to result in my reinstalling Windows 7 as my laptop came with it pre-installed so I do not have a Windows 7 disc or a OS backup.

Laptop:- Sony Vaio VPCEA3M1E, Intel Core i3.
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