Windows Crashes & Now Req Phoenix Fail Safe Key On Booting Up Laptop

Sep 10, 2011

My sister laptop since yesterday is Now Req Phoenix Fail Safe Key on booting up Samsung N130 Laptop.

She said the laptop crashed while she was browsing the net and when she turn it on and off over night she was display with a Black Screen asking her for a "Phoenix Fail Safe Key"

She has no idea what the key is and does not remember taking the service out. So we decided to try and get some support from Phoenix but on there website the service in now closed down Failsafe

So im not sure how to get rid of this i cant enter bios or boor up and reinstall windows etc is there any way to get rid of this? What if i take the CMOS Battery out will this restart the system? and get rid of the key request?

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