Windows 7 "sees" Printer But Will Not Connect To It

Jun 17, 2012

I have a printer connected to my network via ethernet. It is a Brother MFC-J825DW

PC1 - no problem - I find and install the printer using the "add a printer" option under "devices and printers" that I have used without issue in the past.

PC2 - PROBLEM - when using "add a printer" the correct printer is identified but will not install. The computer seems to hang when searching for the IP address.

--- Attempt 1: manually enter the IP address for the printer. DOES NOT WORK PC hangs at install.

--- Attempt 2: downloaded Brother utility which correctly identifies the printer and its IP address but "add a printer" (through wizard or manually) still will not work.

NOTE: Printer is set to "share this printer"

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