Windows 7 Completely Freezes - Explorer Crashes
Apr 1, 2012
Since today, I've been having random freezes in Windows 7. When it freezes, all I can do is move the mouse cursor, windows explorer happens to be crashing at that point & there is no way for me to ctrl-alt-delete or ctrl-shift-escape myself out of the situation. I have to restart the PC only to be confronted with the problem again shortly after. These freezes happen at very random times. For example when I opened up the start menu and typed "cmd" and pressed enter, it froze.
Or just when I simply started up my PC and when my first action was pressing "Cancel" in an application window, it froze as well. It also froze just opening the start menu & froze opening my User (Tom) folder. I decided that it might be because of some update or one of the applications I've installed since today, so I decided to do a system restore to yesterday, which removed those applications. This however, did not fix the random freezes. I also checked my PC component temperatures in the ASUS BIOS, they happen to be fine. I'm on the PC right now, it runs fine in safe-mode.
These are my specs:
Windows 7 Home Premium 64-bit
Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3411 MHz, 4 core(s), 8 logic processor(s)
AMD Radeon HD 6700 Series
AMD High Definition Audio Device
Hard drives:
Main C: 14,3 GB of 97,6 GB free
Data D: 832 GB of 833 GB free
External F: 103 GB of 931 GB free
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Nov 22, 2012
Well i had bough Gta IV for pc. And after some updates required by the game it needed to restart my pc, when it booted back up, it had said some files were corrupted and i couldnt boot the OS. I tried installing, but it kept saying boot Mgr was missing, and said to press ctrl alt and delete and restarted the system. After weeks of trying, i used an actual program on my laptop and burned an iso of windows 7 to a disc. I went thru the install and after using any somewhat demanding task or program like internet explorer it would freeze, mouse, keyboard, etc would freeze. I had to hard reset it. Now most of the time it gets to where it shows the green, blue and red colors or something spinning to form the windows logo and then freezes. Ive tried various methods of switching around hardware like video cards, switchin ram, etc. Still same results. Ran memtest and cant get results due to it freezing.
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Jul 7, 2012
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD V120 Processor, AMD64 Family 16 Model 6 Stepping 3
Processor Count: 1
RAM: 1786 Mb
Graphics Card: AMD M880G with ATI Mobility Radeon HD 4250, 256 Mb
Hard Drives: C: Total - 293255 MB, Free - 44623 MB;
Motherboard: Hewlett-Packard, 1444
Antivirus: AVG Anti-Virus Free Edition 2012, Updated and Enabled
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:49:03 PM, on 7/6/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal
Running processes:
C:WindowsvVX6000.exe
C:Program Files (x86)TeamViewerVersion7TeamViewer.exe
C:Usersmaster bDownloadsHiJackThis.exe
C:Usersmaster bAppDataLocalGoogleUpdateGoogleUpdate.exe
C:Program Files (x86)DAEMON Tools LiteDTLite.exe
[code]....
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Apr 8, 2012
When I boot my Win 7 machine and logon the desktop loads just fine, but when I click on the start button it freezes and doesn't come back - I can't click on anything. I think I've managed to narrow it down to being a problem with the DHCP service by disabling all services in msconfig and reenabling each one in turn. Everything was fine until I enabled the DHCP service - even starting manually after it has booted caused the issue to come back.
TSB SysInfo dump...
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz, x64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 3063 Mb
Graphics Card: ATI Radeon HD 5700 Series, 1024 Mb
Hard Drives: C: Total - 231466 MB, Free - 189867 MB;
Motherboard: Packard Bell, imedia S3810 Antivirus: None
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Nov 17, 2012
I've been using my Dell Inspiron 17R for around 2 months ago and it's a fantastic laptop, I mainly use it for videogames, music and movies/TV shows and it has ran flawlessly thus far.
Starting yesterday however, problems began to occur. I could boot the laptop up as per usual and access the Internet, play games, watch movies etc. but after around 5 minutes everything would suddenly become unresponsive. Both my mouse and trackpad wouldn't allow me to click at all, I could however move the mouse around the screen completely fine. The keyboard would also not work - I tried opening the task manager via Ctrl+Alt+Del as well as closing windows with Alt+F4 or trying to shutdown via the Windows key and nothing would work. Instead the cursor would change to the "loading" symbol and it would pretty much just do nothing.
The first time this happened I was browsing the Internet and it just got stuck on "Waiting for Cache" or something to that likeliness, I then noticed the rotating circle that shows a page loading had also halted and was then forced to reboot manually as I couldn't even click the Windows button. Another test I tried was watching a downloaded video - it literally just stopped playing around 4 minutes in. The screen just halted on a single frame even though the pause button hadn't been pressed - trying to click anything didn't work (as usual).
I tried rebooting it multiple times (I was sadly forced to use the power button) and it began to repeat every single time. It would work for a few minutes before completely freezing (minus the ability to pointlessly move the mouse around the screen). Occasionally a window would pop up above the task bar saying that the "Microsoft Windows application has become unresponsive". Sometimes the taskbar would then disappear and the laptop would shut itself down but the end result was always the same.
I found that the same problem did not occur when booting in Safe Mode with Networking, however there was some noticeable slowdown. I downloaded and used many anti-viruses/malware to scan my machine and I'm almost positive that there is nothing of the such on the computer (although in all fairness, the scans were running so slowly I could only make it to about 20% on each before giving up). Other solutions I've tried included:
1. Manually ending high memory usage tasks via the manager
2. Using CCleaner to fix my registry in Safe Mode
3. Left the laptop off overnight in a hope it would just fix itself
4. Unplugged everything from the ports of the laptop
5. Rebooted via the Restart, Shutdown and power buttons
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Jun 5, 2012
I own a Toshiba Satellite L645D-S7040, when i use my Laptop it will completly freeze randomly without any reason or warning. when it freezes nothing will move (mouse) and the is frozen in time. any program that was runing at the time is also frozen in the middle of what ever task it was doing. like if i was watching a video it would make a high pitch scream until i restart it. normally it freezes after 10 to 30 minutes after start up and at time it could take hours to days to freeze. After the freeze i check the event logs and the only thing posted is the fact that i shut it down. i even did a factory restore and it still does the freezing. and yes windows 7 is the stanfard OS i the laptop. it is only about 14 months old. i am thinking of buying a new hard drive but i would rather solve the problem then buy a hard drive.
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Nov 23, 2011
Past couple of months my computer has been slowing down/lagging. It seems to happen when I am streaming, sometimes it happens when I run a game. What it does is the screen completely freezes and the sound is like slowing down to make the voices/music incomprehensible. Sometimes it will recover and run normally again. Other times it will slow then completely stop working, in which time I have to hard shutdown the computer. I tried uninstalling and reinstalling both of my browsers, chrome and firefox. (And when I say uninstall I mean I did a complete wipe of all registry items and anything related to the programs). That seemed to work for about a month and then today my computer lagged then stopped working.
Heres are the specs:
OS Name --Microsoft Windows 7 Home Premium
Version ---6.1.7601 Service Pack 1 Build 7601
OS Manufacturer ---Microsoft Corporation
System Manufacturer ---Sony Corporation
System Model --VPCEB14FX
System Type -- x64-based PC
Processor --Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz, 2133 Mhz, 2 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM) --4.00 GB
GFX -- ATI Mobility Radeon HD 5470
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Dec 28, 2012
this first started occurring on monday the 24th, i played a Internet video on firefox and the video lagged with a black screen on the first 1-2 seconds of the video. at around 3 seconds, everything stopped. my cursor, the video, the whole laptop etc. the time was no longer moving on the video and my system time wasn't changing either so i concluded that my laptop was frozen. i waited it out and there was nothing i could do but hold down the power button in an attempt to try and turn.at this point i'm still able to watch Internet videos on chrome perfectly, however... playing a video file from my hard drive produces the same problem. i've tried playing files from both wmp and vlc player, and the same thing happened both times.what i've tried:
- uninstalled and then re-installed my display driver
- i tried a system restore yesterday and got a bsod before my laptop even got to shut down
- i did a successful system restore to the 22nd via safe mode
- searched the web for solutions but couldn't find anything
-reinstalling windows (i'm in the middle of doing uni work atm so i'm trying to avoid this)
-buying a new laptop (when i get the money)
may be useful:
-i was getting quite a few "low ram" messages from the system on the day that it first occurred, before it first occurred. haven't seen anymore of them, however.
-playing 3gp and mp3 files on wmp is fine
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Jan 3, 2012
The windows logo on the loading screen doesnt show. So the first step I tried was trying to boot into safe mode but there is problem one. I cannot boot into safe mode becasue whenever I hit F8 it does nothing and just boots into windows like normal. I know my keyboard works because if I hit F12 to list my boot device options it works. So since I could not boot into safe mode I used my win 7 dvd to try a system restore. That didnt work, neither did the repair windows startup option. After all this I took my hdd out connected it to my laptop and then ran a check disk. It didnt find a errors just missing files.
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Apr 13, 2010
I've posted about this issue several times and still have not found a solution unfortunately. I have Windows 7 Ultimate 64-bit installed on my machine and I experience freezing and BSOD errors very frequently. The freezing occurs way more often than the BSOD does (by the way I would include a mini dump file, but there are no recent ones). The freezing is what's driving me mad as it happens all the time.
Just to rule out a few things, here is a brief list of solutions I've tried:
1. Updated all my drivers first and foremost.
2. Changed my power options from balanced to high performance.
3. Installed ALL motherboard drivers (chipsets, etc.) and flashed my BIOS to the most current update as a person on this forum told me to do so.
Also, the freezing usually seems to occur during some kind of activity involving the internet such as watching a video, playing a game, browsing a web page. It's pretty random actually, sometimes it will just freeze at the desktop. Recently it's been freezing when the computer has gone idle (when the screen goes black) after a while.
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Apr 27, 2011
As described here: 'Microsoft is offering users running Windows 7 a fix designed to resolve issues related to Windows Explorer. According to the software giant, Windows Explorer can crash in certain scenarios, a glitch which also seems to be impacting Windows Server 2008 R2, not just Windows 7. It appears that the issue is not exactly new, since it affects the RTM versions of Windows 7 and Windows Server 2008 R2, as well as the two operating systems after their first upgrade was released. Essentially, the release of Service Pack 1 doesn't seem to have resolved Windows Explorer crashes. "This issue usually occurs when you perform some operations that are related to the taskbar or to the Address bar," the Redmond company revealed.
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Oct 10, 2012
So when i got home this afternoon I turned my computer on as usual. However, when it reached the desktop, I got an error message saying that "Windows explorer has crashed blah blah" It couldn't find a solution, restarted and then crashed immediately ad infinitum. This means I can't get into my computer at all to get any logs or anything. I also tried running it in safe mode but my Keyboard doens't appaear to be "active" in the period you need to hit F8
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Sep 21, 2010
We are seeing explorer.exe crashes on 3 PC's right now...all 3 are Dell OptiPlex 755's running Windows 7 Professional 32-bit. I have attached the dump file that was created using the registry program that was provided in this post. We have already tried sfc /scannow, chkdsk and virus scans.
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Dec 26, 2011
Every time I try to open a folder after few seconds I get a message saying Windows Explorer has stopped working. I checked "Always show icons, never thumbnails" when ever I uncheck the box windows explorer will not last for 10 seconds am trying to locate the error and I like using the thumbnail.
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May 15, 2012
I looked at some of the solutions including the error check in the c:. I've installed the ccleaner on my computer as well and still didnt work. So the problem is, whenever I am on my computer and explorer crashes it says "the windows explorer has stopped working" and after that it just restarts the explorer but my all the icons in the system icons disappear except for the clock. I tried to go and change it but I can't, the sound, internet and uac icons disappear and I can only see them again if I reboot my computer. I am running windows 7 32-bit. [URL].
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Jun 3, 2012
I recently installed Windows 7 on my wifes computer and it keeps crashing while web browsing and reopening. I am posting an event log to hopefully clarify this error.
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Aug 29, 2010
I recently installed a program that was able to change folder backgrounds but uninstalled it, and I think this is what has caused this problem: Those same files show up no matter what I type in and they are all 0 bytes. If I right click one, Windows Explorer crashes.
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Dec 1, 2012
When I right click anywhere, it just crashes my Windows Explorer. I've tried doing the "sfc /scannow" but it said it couldn't fix some corrupted files.
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Dec 15, 2012
I have a problem about my Windows 7 SP1. In every start of Windows, Windows Explorer crashes?
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Jan 26, 2013
I can't go into My Computer because windows explorer crashes before the window appears, and when i right click on something either on the Start Menu or Desktop, windows explorer crashes.
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May 15, 2011
I am running Windows 7 and frequently get a screen freeze while playing Battlefield Vietnam II or Battlefield II only. This happens quite often and I see no patterns except for these 2 games. I have updated my video drivers. I have an NVIDIA GeForce GTS 250 (Prerelease - WDDM 1.1)
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Jun 5, 2012
I downloaded windows 8 consumure preview and I wanted to reinstall windows 7 so I get my windows 7 disk and hit reinstall. When it was about 70% done and it freezes then it crashes I turn it back on and a loop hole appears and it saids this message "the computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click ok to restart the computer, and then restart installation". I hit ok. It restarts and the same message pops up.
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Jan 24, 2012
I've been using my PC fine for the last 3 years. A month or so ago I updated to Windows 7 Ultimate x64. That too has been running fine, then today, after about 3-4 hours of use, in the middle of a game, my PC screen suddenly got weird wavy lines and colours all over it and crashed. Long story short this has now happened about 10 times. Interestingly, I thought it was a graphics card problem, so I tried it on my HD TV (both TV and monitor connected via HDMI) and it did it on the TV too. I then uninstalled the nvidia (8800gt) drivers and restarted my PC. It works fine in safe mode, and in normal mode, but I can't change my resolution to 1680x1050, (it's native resolution) without installing the nvidia drivers.
I don't know if the problem is the drivers, (but never had an issue before?) or with resolution, (monitor problem?) Every time I do install the nvidia drivers the PC restarts normally, screen looks fine, and the PC seems to run, until I click on anything with the mouse and then the wavy lines and weird colours appear again and I can't CTL-ALT-DEL, I have to hard reset it every time. Once I left it for 5 mins. and moved the mouse a little every min. or so and that was OK, but as soon as I click on anything, it freezes and artifacts again. Also, my antivirus flashed red a few times and so did the windows clock in the bottom right corner of the screen, (very odd!) when the PC first starts windows.
That made me think it could be a virus, (even though I'm very careful about what I DL), but I had Avast run through a deep clean check and it found nothing. I also tried to get Win 7 to repair itself, which did nothing either! I've tried reinstalling the drivers, using newer and older nvidia drivers and I've tried to install my HG216 monitor driver, but since it's a few years old there is no official Win 7 support and all I have is an inf. file I can't install on Win 7. I haven't included a dump file, I know a fair amount about computers but I haven't worked out how to do that yet. Also, since I have to hard reboot everytime, in my event view the only errors listed seem to be about 'power failure', so I don't know if the bug or whatever would show up in the dump file?
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Mar 10, 2012
I'm running Windows 7 on a Toshiba laptop bought last year. My windows explorer is currently stuck in a permanent state of crashing every 3 seconds. I've tried restarting, shutting down, running virus checks and removing all suspicious adware, removing cookies, and calling tech support. They said it was a problem with a corrupted something to do with the explorer file. It started by crashing once or twice whenever I viewed a particular folder on my desktop (all it had was some video files), and now it crashes when I'm not doing anything. Immediately crashes after reset. I'm operating in safe mode now and the tech guy said the problem is fixable from my end, but wouldn't tell me how to do it unless I gave him $160. And I don't have a credit card
If this helps, the tech guy was remotely controlling my computer and he's left open Services where he was looking at Computer Browser and he said he could fix it in one or two steps from there. The problem with the browser crash was cited as
"The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start."
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Sep 23, 2010
When I right-click a drive and select 'properties' in Windows Explorer, it crashes. It doesn't matter what the drive is (flash, external, internal)..
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May 2, 2012
Using an HP G42 laptop with Windows 7 Home Basic OS.
Around 15 seconds after booting into Windows, a window pops up 'windows explorer has stopped working..windows is checking for a solution to the problem...'
After a couple of seconds, a window pops up saying Windows Explorer is starting, and then the previous windows pops up again.
I can't access any other programs when this happens. I've tried running in safe mode, and this issue doesn't come up. If done checkdisk, but this hasn't resolved the issue.
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Aug 21, 2012
I had an F/drive failure. Got the files recovered and transfered to a backup drive, installed a new F/ drive and as I began re-installing program files, discovered I couldn't use Explorer right-click to copy data files to a different directory. I tried the NirSof shexview program to disable all context menu items, no joy, even in safe mode. I made a crashdmp file, but don't know how to open or read it. Per other threads, I've uploaded that to skydrive.
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Jan 16, 2012
Like many people out there I'm having problems renaming, deleting, moving, copying, and playing mkv files. If I attempt to do one of the above tasks, windows explorer will crash and I have to restart my computer. I ran a cmd scannow and there indeed was a problem with my cbs log. However, that has since been repaired yet the mkv problem persists. I've also adjusted my viewing options to only show details in the folder, hoping that perhaps it was the thumbnail generator that was to blame. This also did not work.The mkv file itself doesn't appear to be corrupted. I've been able to successfully transfer some files to an external hard drive. I've been able to play these files no problem on my work computer running windows xp.
I have a feeling it's somehow tied to divX. I've attempted to uninstall the program several times using the normal process from the control panel, once with ccleaner, and currently attempting a forced uninstall with a trial version of revo uninstaller pro. None of these has so far worked. Anyone have any bright ideas, save for reinstalling my OS? Also, please keep your suggestions in layman's termsI'm by no stretch well versed in computers.
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Apr 24, 2011
about 3 months ago I installed a software called "right click image converter" and I don't think it was removed properly, and ever since, when I right click on any folder, windows crashes and restarts itself everytime. Could anyone please tell me a good way to fix this issue without having to reformat my computer?
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May 22, 2011
I have a .mkv file that when I click on the folder it is in, it restarts windows explorer?? I cant rename or delete it as it crashes straight away.
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Dec 1, 2011
i am in middle of a project event crash list
Log Name: Application
Source: Application Error
Date: 01-12-2011 09:06:04
Event ID: 1000
Task Category: (100)
[code]....
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