Windows Explorer Crashes Repeatedly After No Action

Mar 10, 2012

I'm running Windows 7 on a Toshiba laptop bought last year. My windows explorer is currently stuck in a permanent state of crashing every 3 seconds. I've tried restarting, shutting down, running virus checks and removing all suspicious adware, removing cookies, and calling tech support. They said it was a problem with a corrupted something to do with the explorer file. It started by crashing once or twice whenever I viewed a particular folder on my desktop (all it had was some video files), and now it crashes when I'm not doing anything. Immediately crashes after reset. I'm operating in safe mode now and the tech guy said the problem is fixable from my end, but wouldn't tell me how to do it unless I gave him $160. And I don't have a credit card

If this helps, the tech guy was remotely controlling my computer and he's left open Services where he was looking at Computer Browser and he said he could fix it in one or two steps from there. The problem with the browser crash was cited as

"The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start."

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i am in middle of a project event crash list

Log Name: Application
Source: Application Error
Date: 01-12-2011 09:06:04
Event ID: 1000
Task Category: (100)

[code]....

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Here are the contents of the error: Problem Event Name:APPCRASH

Application Name:explorer.exe
Application Version:6.1.7601.17567
Application Timestamp:4d672ee4

[Code]....

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