Windows 7 Completely Stalls And Freezes On Toshiba Laptop
Jun 5, 2012
I own a Toshiba Satellite L645D-S7040, when i use my Laptop it will completly freeze randomly without any reason or warning. when it freezes nothing will move (mouse) and the is frozen in time. any program that was runing at the time is also frozen in the middle of what ever task it was doing. like if i was watching a video it would make a high pitch scream until i restart it. normally it freezes after 10 to 30 minutes after start up and at time it could take hours to days to freeze. After the freeze i check the event logs and the only thing posted is the fact that i shut it down. i even did a factory restore and it still does the freezing. and yes windows 7 is the stanfard OS i the laptop. it is only about 14 months old. i am thinking of buying a new hard drive but i would rather solve the problem then buy a hard drive.
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Oct 21, 2012
Very slow operations like Start button, start an application, switch between windows. Sometimes stalls completely. Sometimes freezes so I have to go with power button. When inside an application - not so bad. I am having this PC second hand for about a year, getting worse gradually. AVG antivirus and tuneup say all is fine.
HP Pavilion a6207c
Windows 7 64
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Dec 28, 2012
this first started occurring on monday the 24th, i played a Internet video on firefox and the video lagged with a black screen on the first 1-2 seconds of the video. at around 3 seconds, everything stopped. my cursor, the video, the whole laptop etc. the time was no longer moving on the video and my system time wasn't changing either so i concluded that my laptop was frozen. i waited it out and there was nothing i could do but hold down the power button in an attempt to try and turn.at this point i'm still able to watch Internet videos on chrome perfectly, however... playing a video file from my hard drive produces the same problem. i've tried playing files from both wmp and vlc player, and the same thing happened both times.what i've tried:
- uninstalled and then re-installed my display driver
- i tried a system restore yesterday and got a bsod before my laptop even got to shut down
- i did a successful system restore to the 22nd via safe mode
- searched the web for solutions but couldn't find anything
-reinstalling windows (i'm in the middle of doing uni work atm so i'm trying to avoid this)
-buying a new laptop (when i get the money)
may be useful:
-i was getting quite a few "low ram" messages from the system on the day that it first occurred, before it first occurred. haven't seen anymore of them, however.
-playing 3gp and mp3 files on wmp is fine
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Dec 12, 2011
In the last few days my Toshiba Satellite L745-S43210 hasn't been working right. Recently it won't boot up properly. It started to boot up and then it would freeze up seconds after showing my desktop. I managed to go into safe mode and use msconfig to change start up programs and turn it to only the essential items. After that it worked and I tried turning everything back on and it worked fine last night. I assumed it was just overheating from being used so much in the last few days. Now today when I tried starting it up I was able to enter my password but the screen went black with my mouse pointer working. I turned it off and tried again a few times before going into safe mode.
I went back into msconfig again and turned it back to only essential programs and I performed a virus scan with Super Anti-Spyware and Malware Bytes and the only thing that they found were cookies. I cleared them out and booted up windows again and it worked fine. Now I am trying to select only certain programs and choose only the Microsoft, Intel and Toshiba programs/services and now when I boot it up I don't even get the the text box to enter my password, it just shows the blue windows start up screen. Right now I am using Safe Mode With Networking to type this and try messing with start up programs again.
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Mar 11, 2012
App takes a long time to load and generally runs slow when in use. As far as I know it was designed for Vista 64 bit. BTW the cmd "cscript adplus.vbs -crash -nodumponfirst -minionsecond -quiet -pn dpeg.exe" needed to be changed to "cscript adplus_old.vbs -crash -nodumponfirst -minionsecond -quiet -pn dpeg.exe".
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Sep 27, 2012
First I told her she needs to clear out some space of all her homemade videos.Then I wanted to go into Add Remove programs but every time I go in it freezes. I even tried it in safe mode but it seems to freeze up even more. I ran cCleaner which cleaned over 1000 MB. I ran SuperAntispyware which found nothing. I tried to run Malwarebytes but it froze after 2 minutes. I took some items out of start up but there are a ton of Toshiba programs listed, but I have no idea if they are necessary or not. Some items I am not sure if she needs or not: Blekko Anti Phishing Domain Advisor Every time I attempt something now her laptop freezes and I have to reboot.I can't even go into Task Manager to stop Malwarebytes or Add Remove Programs when they freeze.
iIt's a Toshiba Satelite L735D
Windows 7 Home
4 GB RAM
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Nov 22, 2012
Well i had bough Gta IV for pc. And after some updates required by the game it needed to restart my pc, when it booted back up, it had said some files were corrupted and i couldnt boot the OS. I tried installing, but it kept saying boot Mgr was missing, and said to press ctrl alt and delete and restarted the system. After weeks of trying, i used an actual program on my laptop and burned an iso of windows 7 to a disc. I went thru the install and after using any somewhat demanding task or program like internet explorer it would freeze, mouse, keyboard, etc would freeze. I had to hard reset it. Now most of the time it gets to where it shows the green, blue and red colors or something spinning to form the windows logo and then freezes. Ive tried various methods of switching around hardware like video cards, switchin ram, etc. Still same results. Ran memtest and cant get results due to it freezing.
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Jul 7, 2012
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD V120 Processor, AMD64 Family 16 Model 6 Stepping 3
Processor Count: 1
RAM: 1786 Mb
Graphics Card: AMD M880G with ATI Mobility Radeon HD 4250, 256 Mb
Hard Drives: C: Total - 293255 MB, Free - 44623 MB;
Motherboard: Hewlett-Packard, 1444
Antivirus: AVG Anti-Virus Free Edition 2012, Updated and Enabled
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:49:03 PM, on 7/6/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal
Running processes:
C:WindowsvVX6000.exe
C:Program Files (x86)TeamViewerVersion7TeamViewer.exe
C:Usersmaster bDownloadsHiJackThis.exe
C:Usersmaster bAppDataLocalGoogleUpdateGoogleUpdate.exe
C:Program Files (x86)DAEMON Tools LiteDTLite.exe
[code]....
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Apr 8, 2012
When I boot my Win 7 machine and logon the desktop loads just fine, but when I click on the start button it freezes and doesn't come back - I can't click on anything. I think I've managed to narrow it down to being a problem with the DHCP service by disabling all services in msconfig and reenabling each one in turn. Everything was fine until I enabled the DHCP service - even starting manually after it has booted caused the issue to come back.
TSB SysInfo dump...
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz, x64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 3063 Mb
Graphics Card: ATI Radeon HD 5700 Series, 1024 Mb
Hard Drives: C: Total - 231466 MB, Free - 189867 MB;
Motherboard: Packard Bell, imedia S3810 Antivirus: None
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Apr 1, 2012
Since today, I've been having random freezes in Windows 7. When it freezes, all I can do is move the mouse cursor, windows explorer happens to be crashing at that point & there is no way for me to ctrl-alt-delete or ctrl-shift-escape myself out of the situation. I have to restart the PC only to be confronted with the problem again shortly after. These freezes happen at very random times. For example when I opened up the start menu and typed "cmd" and pressed enter, it froze.
Or just when I simply started up my PC and when my first action was pressing "Cancel" in an application window, it froze as well. It also froze just opening the start menu & froze opening my User (Tom) folder. I decided that it might be because of some update or one of the applications I've installed since today, so I decided to do a system restore to yesterday, which removed those applications. This however, did not fix the random freezes. I also checked my PC component temperatures in the ASUS BIOS, they happen to be fine. I'm on the PC right now, it runs fine in safe-mode.
These are my specs:
Windows 7 Home Premium 64-bit
Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3411 MHz, 4 core(s), 8 logic processor(s)
AMD Radeon HD 6700 Series
AMD High Definition Audio Device
Hard drives:
Main C: 14,3 GB of 97,6 GB free
Data D: 832 GB of 833 GB free
External F: 103 GB of 931 GB free
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Nov 17, 2012
I've been using my Dell Inspiron 17R for around 2 months ago and it's a fantastic laptop, I mainly use it for videogames, music and movies/TV shows and it has ran flawlessly thus far.
Starting yesterday however, problems began to occur. I could boot the laptop up as per usual and access the Internet, play games, watch movies etc. but after around 5 minutes everything would suddenly become unresponsive. Both my mouse and trackpad wouldn't allow me to click at all, I could however move the mouse around the screen completely fine. The keyboard would also not work - I tried opening the task manager via Ctrl+Alt+Del as well as closing windows with Alt+F4 or trying to shutdown via the Windows key and nothing would work. Instead the cursor would change to the "loading" symbol and it would pretty much just do nothing.
The first time this happened I was browsing the Internet and it just got stuck on "Waiting for Cache" or something to that likeliness, I then noticed the rotating circle that shows a page loading had also halted and was then forced to reboot manually as I couldn't even click the Windows button. Another test I tried was watching a downloaded video - it literally just stopped playing around 4 minutes in. The screen just halted on a single frame even though the pause button hadn't been pressed - trying to click anything didn't work (as usual).
I tried rebooting it multiple times (I was sadly forced to use the power button) and it began to repeat every single time. It would work for a few minutes before completely freezing (minus the ability to pointlessly move the mouse around the screen). Occasionally a window would pop up above the task bar saying that the "Microsoft Windows application has become unresponsive". Sometimes the taskbar would then disappear and the laptop would shut itself down but the end result was always the same.
I found that the same problem did not occur when booting in Safe Mode with Networking, however there was some noticeable slowdown. I downloaded and used many anti-viruses/malware to scan my machine and I'm almost positive that there is nothing of the such on the computer (although in all fairness, the scans were running so slowly I could only make it to about 20% on each before giving up). Other solutions I've tried included:
1. Manually ending high memory usage tasks via the manager
2. Using CCleaner to fix my registry in Safe Mode
3. Left the laptop off overnight in a hope it would just fix itself
4. Unplugged everything from the ports of the laptop
5. Rebooted via the Restart, Shutdown and power buttons
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Oct 28, 2011
Soo its an Acer travelmate 4000 laptop, 1.6Ghz, 2gig ram, clean hard drive with two partitions , primary is 30 gig , secondary 120 gig.Windows 7 home prem OEM 32 bit It gets through the first part of the install (up to the first restart) then goes on to the screen shown in part 9 of the clean install guide, highlighting the "completing installation" message Clean Install Windows 7 then stops with the progress bar about 3/2rds of the way. The drive light flashes occasionally, but otherwise nothing,I formatted and partitioned the drive in another machine.
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Nov 23, 2011
Past couple of months my computer has been slowing down/lagging. It seems to happen when I am streaming, sometimes it happens when I run a game. What it does is the screen completely freezes and the sound is like slowing down to make the voices/music incomprehensible. Sometimes it will recover and run normally again. Other times it will slow then completely stop working, in which time I have to hard shutdown the computer. I tried uninstalling and reinstalling both of my browsers, chrome and firefox. (And when I say uninstall I mean I did a complete wipe of all registry items and anything related to the programs). That seemed to work for about a month and then today my computer lagged then stopped working.
Heres are the specs:
OS Name --Microsoft Windows 7 Home Premium
Version ---6.1.7601 Service Pack 1 Build 7601
OS Manufacturer ---Microsoft Corporation
System Manufacturer ---Sony Corporation
System Model --VPCEB14FX
System Type -- x64-based PC
Processor --Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz, 2133 Mhz, 2 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM) --4.00 GB
GFX -- ATI Mobility Radeon HD 5470
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Jun 5, 2012
It was having problems and I reinstalled windows and it went through that process fine, but as soon as it finished configuring for the first time it froze again. It opens in safe mode fine.
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Jan 29, 2011
One month old asus laptop just stopped working. Now won't boot up. Goes as far as choice between "launch startup repair" and "start windows normally".. Tried both options but ends with blank screen. Tried online suggestion for asus of using F9 when logo comes up.
does this mean the laptop is unrepairable.
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Sep 13, 2012
I am having the same problem as the original person who posted. All of my pictures on my laptop are completely missing. I went into tools, then clicked folder options, view and checked show hidden files and folders. The pictures returned but are greyed out
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Sep 22, 2009
Ok so when I had XP I would always use hibernate and only about once a week I would actually reboot the computer completely. Now that I have Windows 7 I would like to do the same. But now when I click hibernate the screen goes black and everything shuts off but the computer acts like its in standby. The lights are still on and computer is running.
Once this happens I cannot get back into windows or reboot without holding down the power button to force a reset. Each time that I have done with Windows 7 boots an error saying the computer was not shutdown correctly. Anyone know why it won't completely power off when I click hibernate. I have tried it about 5 separate times and it has not worked once.
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Dec 4, 2012
I have no information on my laptop, she wiped everything off. it will boot up with windows, but I need recovery disk 2. I have 1,3,4 but cannot find disk 2. so I would like to know where I can get this one disk for free ???
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Jun 27, 2012
Recently both my PC and Laptop have started to freeze intermittently when surfing the net. By freezing I mean that the computer becomes completely unresponsive with the screen stuck on whatever page I was on at the point of the freeze - the mouse cursor stops moving, the clock stops ticking, no response to control-alt-delete, etc. Nothing I can do but power down and re-boot. I have tried just leaving the PC for an hour but it does not recover.
This happens regularly but intermittently and at random intervals. I can rarely go 30 mins of surfing without a freeze. On my laptop the fan really ramps up when this freeze happens - as if the CPU usage has gone up to 100%. However, the on screen CPU gage gadget does not change as the whole screen is frozen. When I log back in there is nothing in the windows event logs for the time of the failure.
The PC is on Windows XP and the laptop is Windows 7. I use a mix of IE9 and Chrome on the laptop and IE8 and Chrome on the PC. The freeze happens using any of these browsers. The only thing that I can see that the PC and Laptop have in common is that they are using the same router (PC via cable and laptop via wi-fi) and I have Norton 360 and Norton Family installed on both. How I can track down the cause of this issue? (Disabling Norton Family makes no difference.) Any other logs or logging tools that I could use?
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Oct 11, 2012
Today when I turned on my laptop, suddenly, there was a message that my battery has problems so the computer might shut down suddenly. I tried different strategies, like uninstalling the battery driver, or letting the computer completely die. When it turned off itself at 6%, I turned it back on, and it was at 2 minutes battery life. Then in a few minutes, it said 4 minutes battery life for 6%. Now, it's passed an hour, and it says 3 minutes, but changes sometimes to 1-4 minutes. The battery meter is completely wrong, and I don't know what to do since it is closing the computer way too early. I'm still not sure what the problem is.
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May 20, 2011
My laptop dies if I am on the battery and the battery percent gets between 25-40% then it will just completely shut off. It never used to do this for the first 8 months i've owned it. Now it does it every time I'm on the battery. Also, right before this started happening I was getting GREAT battery life out of my battery, so I don't personally think the battery has gone bad, however you may feel different!
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Dec 4, 2011
blank screen sometimes, sometimes it acts like its gonna work than shuts completely
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Jan 19, 2013
My ativa 611405 Wired Optical Mouse no longer works on my computer. I know the mouse is not broken because it works on my other computer. It stopped working when I updated my Windows 7. My laptop does not even find the mouse through the USB port.
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Sep 10, 2011
have a problem with my Toshiba Satellite Pro U400, I recently did a clean install of windows 7 home premium 32bit and when I turn it on the mouse freeze but everything els works but it doesn't unfreeze unless when I turn it off and on then it will work but the problem happens again after I turn if on and off again
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May 15, 2010
I decided to upgrade my Dell 1525 Inspiron laptop from Vista Home Premium (32 bit) to Windows 7 Home Premium (32 bit). I bought the Dell disks and ran the upgrade assistant first. It told me to uninstall two programs - which I did. I should say I do not want to do a clean install for two reasons (1) there will be so much hassle in re-installing programs, files etc. (2) people on the web who have this 63% problem report a clean install aslo fails at 63% and they are even worse off then before!i have now tried four times and each time it fails at the last hurdle at 63% when it is transferring files back to the system. A search of the net will show that several people have experienced the same problem (there is also one at 62%). After my first failure I tried the tips of unplugging the LAN/Internet connection; inserting MIG-UPGRADE-UGBIRE-PLUGINS etc.; I disabled most things in the startup list but each time it failed at the 63%. I left it running for 7 hours over night just in case the 63% needed time to sort itself out but it made no progress.I don't have any unusual software - Kaspersky Internet Security, Mailwasher (which I disbled during the last attempt) and a Western Digital external hard drive (which I also unplugged and disabled during the last attempt). [code]
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Feb 16, 2012
About a week or so ago we had a big storm that knocked the power out a few times... my computer rebooted each time and after the second time Kaspersky detected a "memory mode kernal" or something like that (I accidentally deleted it from the list) and stated it had the same pattern as Klogger or something like that. I thought it was odd but after those restarts programs started to open slower on my computer than normal and sometimes I could see at the top of the program it would say 'program not responding' or something along those lines. This has mostly happened with Furcadia and Firefox but other programs like Adobe Elements come up slower than normal and even Windows 7 sticky notes come up slower.So what I have done was rebooted in safe mode and ran scans with both Malwarebytes and Kaspersky (with no problems to report as far as malware/viruses), ran CClearner, then ran defraggler (in normal windows). The problems seem to have gotten worse so I did a Memtest86 scan to see if it was my memory... no errors were shown (Memtest86 was ran after the most recent update to windows). So I still have some of the problems but for some things not as bad or just about the same as before. However, with my last reboot my computer had stalling problems.. it was trying to install the drivers for my new keyboard and load everything else (including NVIDIA System Monitor, Internet connection, Kaspersky, adobe reader update message, and windows action center [maybe something else too, I closed some of that stuff afterwards]).
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: AMD Phenom(tm) II X4 945 Processor, AMD64 Family 16 Model 4 Stepping 2
Processor Count: 4
RAM: 10237 Mb
Graphics Card: NVIDIA GeForce GTX 465, 1024 Mb
Hard Drives: C: Total - 343296 MB, Free - 276222 MB; E: Total - 476937 MB, Free - 445652 MB;
Motherboard: Gigabyte Technology Co., Ltd., GA-MA785GM-US2H
Antivirus: Kaspersky Internet Security, Updated and Enabled
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Oct 11, 2012
I am trying to re-image a laptop but both with a USB or a CD when it is loading up the install it just gets stuck with the loading graphic just going and going and going....I've replaced the hard drive on this laptop already, but I've used the same CD and USB to re-image other PC's.
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Dec 26, 2012
For the past month, every time windows update automatically reboots my computer to finish the updating process, the computer shuts down, fades to black, but then something curious happens. Instead of the BIOS coming up, the screen remains black, and every single fan in my system (GPU, CPU, and 3 other case fans) spin up to full speed and remain there, with the pc never rebooting. I thought this was a BIOS issue, so I updated my BIOS, but this did not fix the issue. All my drivers are updated, and there are no yellow exclamation marks beside any items in Device Manager. My system is running 64 Bit Windows 7 Ultimate, SP1.
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Dec 16, 2012
A custom RT7Lite disc was used and a lot of tweaking has been done, so the system is well in need of a fresh format. Unfortunately, this was planned for after the holidays, and as I was unprepared for this crash, it could take me longer to figure out what I need to transfer to a new install then it would to fix the current one.
System specs:
OS: Windows 7 Pro x64
CPU: Intel Q9550
Motherboard: Gigabyte EP45-DS4P
Memory: 8GB PC2-8000
Graphics Card: ATI HD4870 (PCIe/512MB)
System Drive: 2x Intel x25-V SSDs in RAID0 (via mainboard's ICH10R)
Network: Intel Gigabit CT PCIe card
Firewall: Outpost Pro
The current problem:
System passes POST, bootloader, "Windows is Starting" animation. USB devices initialize, and the mouse pointer appears. The screen remains black (no background, login dialog, accessibility/power buttons, etc.) indefinitely. The mouse still moves and NumLock can be toggled, so the system has not halted - it just doesn't get any further than that. After 15 minutes power-saving kicks in and the display goes to sleep - Moving the mouse or pressing a key turns it back on again as though everything is normal, but it's still stuck at the black screen.Events leading up to this:I have been using a PCIe JMicron-based SATA card with a broken eSATA port, and I recently got an ASM1061-based SATA 6Gbps card to replace it. This new card is PCIe 2.0 and my motherboard only has two 2.0 slots - the x16 and x8 slots meant for video - so I was testing what difference it made running my gfx card in x8 mode. I decided running it this way was OK, so I started tweaking the SATA card. I had seen reports that using the generic Microsoft driver with this chipset was hugely detrimental to write performance, so naturally I tried to install the newest ASM one. This didn't work, as Windows told me "this location does not contain information about your hardware". I resorted to using the driver's installer program, which ran perfectly - but Windows kept using its own driver anyway.
Finally, I decided to try the older version of the ASM driver. This installed properly and the device was no longer listed as a generic ATA controller. On a hunch, I tried updating the driver again (without rebooting) to the newest driver, and Windows accepted it with no complaint this time. However, my firewall (Outpost) asked me whether I wanted to allow direct disk access to an uncertified/??? driver. I affirmed this as it was intended. It's worth mentioning that Outpost was being a nuisance when I was testing PCIe slots, as it wiped its configuration file each time I moved my NIC. This meant it lost all the rules regarding which system components were allowed to do what, and had me confirm each one.
I then rebooted to MS-DOS on a USB stick to update the SATA card's firmware. I restarted into Windows several times without issue, but the SATA card didn't show during POST or in the Device Manager. Turns out the uploader mislabelled a BIOS OROM module as the add-on card's firmware. Back in DOS, I flashed the correct/original file, but the card still didn't seem to work (no BIOS info page, still absent in Windows) so I went back and flashed it a third time. After that theBIOS splash screen re-appeared and it seemed like everything would be fine.
However, upon booting into Windows, I was now getting a consistent BSOD: STOP 0x00000024 0x0000000000190494 (I only have the first two numbers, which I googled on my phone out of curiosity). I rebooted to safe mode and the same BSOD came up after CLASSPNP.SYS was listed. At this point I inserted my Windows DVD and ran the Startup Repair function, which took a while but completed successfully. I checked the log after it was done and the only reported issue was that the 100MB System Reserved partition was "corrupt". After restarting, the BSOD is gone but I now have this black screen/no login issue.
Things I have tried:
-Pretended the login screen was there (entered password and pressed Enter) in case it was a graphical glitch.
-System restore is disabled so I can't use that to revert whatever caused this.
-Tried booting in each of Windows' alternate modes (VGA, Safe, Safe w/LAN, Safe w/CMD, Last Known Good, etc.), problem persists.
-Unplugged secondary display in case it was drawing stuff on the wrong monitor.
-Shuffled the expansion cards back to where they were when the problem started, tried alternate locations, booted with all cards removed.
-Opened a command line window from the Windows 7 DVD and ran SFC and scandisk. SFC reported there were several errors that could not be repaired, however this was also the case several weeks ago when I used SFC to troubleshoot an application. I'm fairly certain this can be blamed on the RT7lite'd install source.
-Booted into an old install of Vista x64 Ultimate on another drive, and replaced all instances of the ASM drivers with the older version. No change. Went back into Vista and renamed the driver files - no change.
Brainstorming:
-Non-destructive "Upgrade" install over existing version Has to be done from within Windows 7. Tried initializing this from Vista, but it seems it can only be installed over the currently active partition (and can't be done anyway because Ultimate trumps Professional.)
-This xbootmgr tutorial helped me narrow the timing of the problem down, it seems to be happening in the SMSSInit phase of MainPathBoot... Knowing this hasn't really helped me so far and it appears xbootmgr has to be initialized from the OS being traced, so I'm not sure if I can even use this tool.
-The automatic Startup Repair script (on the installation disc) reports that the system booted successfully. Running SFC without the /offwindir and /offbootdir switches reports that a system repair is pending. The bootloader lists the OS as "Windows 7 (recovered)"
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Jul 15, 2012
I have a Toshiba Satellite A500 that was preinstalled with Windows 7 home premium. Went to turn it on today and got a screen that said: Windows Error recovery. Windows failed to start. A recent hardware or software change might be the cause. It then gives the option to run windows start up repair or run windows normally.
The repair option starts but ends up with a grey back ground screen and a mouse arrow on the screen. Nothing else happens after this. I tried the start Windows normally option but it gets as far as the Windows logo and no further.
The only recent change has been the addition of a new modem / router, other then that it has been business as usual with no changes.
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Sep 21, 2012
My laptop has been backing up once a week fine (except for an error about a missing file that is on the target drive, not the backup drive) for months. In the past few days, it has suddenly failed with repeated attempts to backup, it always stalls at 57% while creating a system image. I've tried a clean boot, same results. I'm backing up to a network drive (USB hard drive attached to the router), 274GB free of 458 total, and the total backup size has been pretty small as no heavy data is kept on the computer.
Lenovo SL510
Windows 7 Professional
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