Laptop Freezes (completely Locks Up) When Playing A Video
Dec 28, 2012
this first started occurring on monday the 24th, i played a Internet video on firefox and the video lagged with a black screen on the first 1-2 seconds of the video. at around 3 seconds, everything stopped. my cursor, the video, the whole laptop etc. the time was no longer moving on the video and my system time wasn't changing either so i concluded that my laptop was frozen. i waited it out and there was nothing i could do but hold down the power button in an attempt to try and turn.at this point i'm still able to watch Internet videos on chrome perfectly, however... playing a video file from my hard drive produces the same problem. i've tried playing files from both wmp and vlc player, and the same thing happened both times.what i've tried:
- uninstalled and then re-installed my display driver
- i tried a system restore yesterday and got a bsod before my laptop even got to shut down
- i did a successful system restore to the 22nd via safe mode
- searched the web for solutions but couldn't find anything
-reinstalling windows (i'm in the middle of doing uni work atm so i'm trying to avoid this)
-buying a new laptop (when i get the money)
may be useful:
-i was getting quite a few "low ram" messages from the system on the day that it first occurred, before it first occurred. haven't seen anymore of them, however.
-playing 3gp and mp3 files on wmp is fine
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Jun 20, 2012
Just recently my laptop has been freezing during video playback. The audio stutters or runs out of sync with the video, the video becomes grainy and jumping 3 or 4 seconds at a time. Just generally struggles to cope with the file. It varies as to how long this takes to kick in. Some times it's half way through a film, sometimes within a few seconds. Once it starts everything is painfully slow and I have to reboot. I've also noticed it takes much longer to reboot sometimes.
I checked in my programs and the Adobe Plug-in had an "X" over it so I uninstalled and then re-installed, thinking I'd found the issue, but it's still the same.
I've run AVG to look for viruses and also cleaned up the registry and so forth with other software but the problem remains. It only starts though when I run video files, this is what seems to start it.
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Jun 5, 2012
I own a Toshiba Satellite L645D-S7040, when i use my Laptop it will completly freeze randomly without any reason or warning. when it freezes nothing will move (mouse) and the is frozen in time. any program that was runing at the time is also frozen in the middle of what ever task it was doing. like if i was watching a video it would make a high pitch scream until i restart it. normally it freezes after 10 to 30 minutes after start up and at time it could take hours to days to freeze. After the freeze i check the event logs and the only thing posted is the fact that i shut it down. i even did a factory restore and it still does the freezing. and yes windows 7 is the stanfard OS i the laptop. it is only about 14 months old. i am thinking of buying a new hard drive but i would rather solve the problem then buy a hard drive.
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Jun 13, 2012
I've had a problem with video games. They would freeze and only way to turn of my computer is through the power cable or power switch on back of desktop. After that if i try to turn on my computer it would freeze at random moments without letting me even get the my screen (this, what im doin now) and i need to let it "cool off" for hours before it lets me go back, no this is not a heat issue my heat is no higher than 43degrees most of time blow 40.
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Nov 21, 2011
I recently (about 4-5 months ago, so not very recently) upraded my system to Windows 7 64bit from Vista. Ever since then my computer has had issues where it locks up completely (unable to move the mouse, whatever sound was playing at the time loops) and a hard reboot is required in order to bring it back to order.
It usually wasn't a huge problem before, but for some reason it willl now proceed to lock-up within about 30-40 seconds of booting up the computer, after the desktop loads. I tried disconnecting my second hard-drive (I had bought a new one to install Windows 7 on, and kept the old one plugged in) but that didn't make a difference.
It seems to boot fine in safemode, but I have no idea what the problem could be.
System specs:
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Processor: AMD Phenom(tm) 9550 Quad-Core Processor (4 CPUs), ~2.2GHz
Memory: 4096MB RAM
Card name: ATI Radeon HD 5800 Series
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Aug 27, 2012
need to fix this thing.
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Apr 28, 2012
All of a sudden the other night my computer started to freeze/lock up every 1.5 to 2 hours, no matter what I'm doing on it. If I reboot, then just leave it, when I come back a few hours later it's totally locked up and I have to hold the power button down to reboot. If I use it for two hours, say playing a game, eventually the game will freeze up and the same thing happens, I have to power cycle it.
I noticed a couple times that it seems to be explorer.exe that's in a hung state. If I hover my mouse over the taskbar it's just the blue circle spinning. Sometimes I'm able to open task manager (CTRL-ALT-ESC) but that quickly results in it just displaying a blank white window.
- I haven't made any recent changes to my system, hardware or software.
- I've ran a memtest86+ for over 4 hours and no errors.
- I've tried uninstalling a whole crapload of software, including my video card drivers, to no avail.
- I've updated my SSD's firmware to the latest version.
Checking Windows event logs yields only this error but there are lots of them going back to well before this whole freezing issue started: - The driver detected a controller error on DeviceHarddisk5DR7.
There is also this error only once in the last 3 days for which this problem has been occurring:
- The program Explorer.EXE version 6.1.7600.16768 stopped interacting with Windows and was closed.
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Jul 21, 2012
I purchased
ASRock X79 Extreme 9 socket 2011
Intel i7-3820
Corsair Dominator GT 2133 ram
Used from old system
Sapphire Radeon HD 7990
SeaSonic 850w PSU
Kingston 120g SSD
Prior to building the New PC I had no issues at all. I got the New Motherboard, CPU and RAM. Built the computer and started having the issue that my Computer would Lock Up randomly, it seemed to be when I was playing a game and having other stuff going on my 2nd monitor. Just Lock up, no BSOD and nothing in the event logs. Have to push and hold power to turn off and then reboot.
I thought it was the Motherboard as I don't tend to use anything but Asus, so I sent back the ASRock motherboard and purchased the Asus Rampage IV Extreme. Reinstalled Windows with the Asus Motherboard still had the lock up issue. Next I got new RAM - I purchased the G.Skill Sniper series 1866 Ram, thought that was going to fix the issue BUT Still got a hard lock up. It seems to happen when I am playing a game and have other things going - It seemed to happen when I played WoW and Diablo 3 which were actually installed on my 2nd harddrive ( Velociraptor).
I moved my WoW folder to my Kingston and removed the Velociraptor -- Still Locked up. Only thing at this point I have not tried swapping are the PSU, the Video Card and the Harddrives. Because those all seemed to work fine in my old system I didn't think those would be the culprit. I have no tried changing out the CPU but not sure if that would be the cause as the computer seems to run fine with out locking up if I'm not playing a game and other stuff. Also - Temperatures are not the issue as I've been monitoring them all and the CPU is usually at 30c-34c and the GPU runs around 60c-65c.
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Jun 27, 2012
Dell XPS 9100 with Windows 7 pro X64. Dell support is no help, they just keep saying it is a software issue because their boot diagnostic doesnt show any problems. It quite often makes me do a system restore before i can get back into windows after it happens. Event log says Critical type, Kernel Error. System is less then 6 months old. I have had this problem for 3 of those months for a total of about 8 times.
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Jun 28, 2012
When I open desktop folders the screen locks up or freezes and won't let me openfiles/folders within them. When I go into task manager it says that they are continually running and I need to end task. This still won't allow me to access them. It also happens on folders from a USB stick or when I go into computer with start main menus also. I am pretty sure it is Windows 7 I am using.
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Dec 7, 2012
To start off here is my system:
CPU: I-7 930
RAM: 12GB
HDD: 500GB WD Blue
Power Supply: 750W Thermaltake
AMD Radeon HD5900
I can take pictures of my system later tonight.My issue is that when I boot my computer, sometimes Windows 7 will get start at the Win 7 glowing icon (startup screen). When it locks up there is no HDD activity. Occaisionally, after power cycling the desktop a couple of times it will get into the windows desktop. Sometimes I can do a few things but then it will lock up and either be really slow or it will lockup, then unlock, lockup, then unlock.When I boot into safe mode with networking everything seems okay and I don't experience any lockups. Now all of this never used to happen. I recently moved (for a job) and a company had packed up and shipped my desktop PC. They had packed it really well. But before the desktop was shipped everything seemed to work fine. When I unboxed it and setting it up in my new place is when it started behaving this way.
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Oct 29, 2011
I've been having this issue for a while but it hasn't done it for a couple of months. When i'm on a game or doing anything on my pc really, it will randomly freeze up and the last sound note will play over and over. One of the times it happened I recorded the screen (URl)..layer_embedded when this happens everything becomes unresponsive and I'm forced to turn it off at the back. I've tried everything to solve this issue and nothing has worked.
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Sep 17, 2011
Periodically, lately it's at least daily, my mouse cursor freezes and the computer becomes unresponsive requiring cold boot. This sometimes happens even before I log on if I boot up and don't log on then come back later, the mouse may be frozen. It also happens while in idle and screen saver is running. I was running in Safe Mode w/ Networking today and it also happened. The mouse I was using was a MS Wireless Mouse 5000.
That one would just freeze. I accidentally destroyed it and am now using a MS Wireless ARC mouse instead. The only difference I notice is that the ARC mouse will occasionally pause the cursor in a spot for a second or two and then continue. However, it also will eventually freeze and lock system. Not sure how to identify where the problem is. I've updated the NVIDIA driver recently to the latest one.
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Apr 10, 2012
I have a custom built computer that i finished almost a year ago then bout 3 months ago, it start shutting down completely while I was playing The Old Republic no Blue Screens. I thought at first since it was just shutting down and not BSODing it was either my GPU or PSU, I have now replaced both with pretty decent upgrades, and booted some games like counter strike source, minecraft, orcs must die, and still happens.
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Nov 22, 2012
Well i had bough Gta IV for pc. And after some updates required by the game it needed to restart my pc, when it booted back up, it had said some files were corrupted and i couldnt boot the OS. I tried installing, but it kept saying boot Mgr was missing, and said to press ctrl alt and delete and restarted the system. After weeks of trying, i used an actual program on my laptop and burned an iso of windows 7 to a disc. I went thru the install and after using any somewhat demanding task or program like internet explorer it would freeze, mouse, keyboard, etc would freeze. I had to hard reset it. Now most of the time it gets to where it shows the green, blue and red colors or something spinning to form the windows logo and then freezes. Ive tried various methods of switching around hardware like video cards, switchin ram, etc. Still same results. Ran memtest and cant get results due to it freezing.
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Jul 7, 2012
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD V120 Processor, AMD64 Family 16 Model 6 Stepping 3
Processor Count: 1
RAM: 1786 Mb
Graphics Card: AMD M880G with ATI Mobility Radeon HD 4250, 256 Mb
Hard Drives: C: Total - 293255 MB, Free - 44623 MB;
Motherboard: Hewlett-Packard, 1444
Antivirus: AVG Anti-Virus Free Edition 2012, Updated and Enabled
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:49:03 PM, on 7/6/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal
Running processes:
C:WindowsvVX6000.exe
C:Program Files (x86)TeamViewerVersion7TeamViewer.exe
C:Usersmaster bDownloadsHiJackThis.exe
C:Usersmaster bAppDataLocalGoogleUpdateGoogleUpdate.exe
C:Program Files (x86)DAEMON Tools LiteDTLite.exe
[code]....
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Apr 8, 2012
When I boot my Win 7 machine and logon the desktop loads just fine, but when I click on the start button it freezes and doesn't come back - I can't click on anything. I think I've managed to narrow it down to being a problem with the DHCP service by disabling all services in msconfig and reenabling each one in turn. Everything was fine until I enabled the DHCP service - even starting manually after it has booted caused the issue to come back.
TSB SysInfo dump...
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz, x64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 3063 Mb
Graphics Card: ATI Radeon HD 5700 Series, 1024 Mb
Hard Drives: C: Total - 231466 MB, Free - 189867 MB;
Motherboard: Packard Bell, imedia S3810 Antivirus: None
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Nov 23, 2011
Past couple of months my computer has been slowing down/lagging. It seems to happen when I am streaming, sometimes it happens when I run a game. What it does is the screen completely freezes and the sound is like slowing down to make the voices/music incomprehensible. Sometimes it will recover and run normally again. Other times it will slow then completely stop working, in which time I have to hard shutdown the computer. I tried uninstalling and reinstalling both of my browsers, chrome and firefox. (And when I say uninstall I mean I did a complete wipe of all registry items and anything related to the programs). That seemed to work for about a month and then today my computer lagged then stopped working.
Heres are the specs:
OS Name --Microsoft Windows 7 Home Premium
Version ---6.1.7601 Service Pack 1 Build 7601
OS Manufacturer ---Microsoft Corporation
System Manufacturer ---Sony Corporation
System Model --VPCEB14FX
System Type -- x64-based PC
Processor --Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz, 2133 Mhz, 2 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM) --4.00 GB
GFX -- ATI Mobility Radeon HD 5470
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Apr 1, 2012
Since today, I've been having random freezes in Windows 7. When it freezes, all I can do is move the mouse cursor, windows explorer happens to be crashing at that point & there is no way for me to ctrl-alt-delete or ctrl-shift-escape myself out of the situation. I have to restart the PC only to be confronted with the problem again shortly after. These freezes happen at very random times. For example when I opened up the start menu and typed "cmd" and pressed enter, it froze.
Or just when I simply started up my PC and when my first action was pressing "Cancel" in an application window, it froze as well. It also froze just opening the start menu & froze opening my User (Tom) folder. I decided that it might be because of some update or one of the applications I've installed since today, so I decided to do a system restore to yesterday, which removed those applications. This however, did not fix the random freezes. I also checked my PC component temperatures in the ASUS BIOS, they happen to be fine. I'm on the PC right now, it runs fine in safe-mode.
These are my specs:
Windows 7 Home Premium 64-bit
Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3411 MHz, 4 core(s), 8 logic processor(s)
AMD Radeon HD 6700 Series
AMD High Definition Audio Device
Hard drives:
Main C: 14,3 GB of 97,6 GB free
Data D: 832 GB of 833 GB free
External F: 103 GB of 931 GB free
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Aug 1, 2012
i have private video and music file, and play it on hidden.i always make sure that the file is hidden.but when i click on START button and then TYPE the name of the file on Search program and files Field down there, it always showed up? You can try the same thing too, after you see a hidden text file or video file, it still can be searched.I suppose there are history section somewhere on windows 7 i need to delete.
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Nov 17, 2012
I've been using my Dell Inspiron 17R for around 2 months ago and it's a fantastic laptop, I mainly use it for videogames, music and movies/TV shows and it has ran flawlessly thus far.
Starting yesterday however, problems began to occur. I could boot the laptop up as per usual and access the Internet, play games, watch movies etc. but after around 5 minutes everything would suddenly become unresponsive. Both my mouse and trackpad wouldn't allow me to click at all, I could however move the mouse around the screen completely fine. The keyboard would also not work - I tried opening the task manager via Ctrl+Alt+Del as well as closing windows with Alt+F4 or trying to shutdown via the Windows key and nothing would work. Instead the cursor would change to the "loading" symbol and it would pretty much just do nothing.
The first time this happened I was browsing the Internet and it just got stuck on "Waiting for Cache" or something to that likeliness, I then noticed the rotating circle that shows a page loading had also halted and was then forced to reboot manually as I couldn't even click the Windows button. Another test I tried was watching a downloaded video - it literally just stopped playing around 4 minutes in. The screen just halted on a single frame even though the pause button hadn't been pressed - trying to click anything didn't work (as usual).
I tried rebooting it multiple times (I was sadly forced to use the power button) and it began to repeat every single time. It would work for a few minutes before completely freezing (minus the ability to pointlessly move the mouse around the screen). Occasionally a window would pop up above the task bar saying that the "Microsoft Windows application has become unresponsive". Sometimes the taskbar would then disappear and the laptop would shut itself down but the end result was always the same.
I found that the same problem did not occur when booting in Safe Mode with Networking, however there was some noticeable slowdown. I downloaded and used many anti-viruses/malware to scan my machine and I'm almost positive that there is nothing of the such on the computer (although in all fairness, the scans were running so slowly I could only make it to about 20% on each before giving up). Other solutions I've tried included:
1. Manually ending high memory usage tasks via the manager
2. Using CCleaner to fix my registry in Safe Mode
3. Left the laptop off overnight in a hope it would just fix itself
4. Unplugged everything from the ports of the laptop
5. Rebooted via the Restart, Shutdown and power buttons
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Mar 17, 2012
when watching Internet videos in fullscreen, eventually the screen turns purple and becomes pixelated. the sound of the video continues for a few seconds, and then even that stops. i can't alt tab, escape, use the windows key, and not even ctrl alt delete will do anything. my only option seems to be to restart. i've managed to reproduce this around 3 times today alone (the error doesn't happen instantly upon going fullscreen into the video, and it doesn't happen at all if i don't do fullscreen).
i want to note that i'm still using a hard drive that's been considered bad by a number of diagnostics programs since early february, but since this is a repeatable scenario related to watching videos on Internet, i want to assume for now that that isn't the main cause (because i don't want to replace the drive right now if not absolutely necessary).
notable things are that i've recently replaced my gts 450 with a 560 ti, which seems to be fine. i play bf3 on ultra, and temps only go up to about 67c (i'm playing on 1440x900), so i don't think this is a problem with the card. maxing gtaiv works fine as well. the only other thing is that i updated my drivers to 296.10 yesterday. is this likely to be the cause of my problem, or is this a possible symptom of a dying hard drive?
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Jan 14, 2012
So I bought a new desktop computer about 2 weeks ago and ever since I got it, it's been freezing (locking) up on me at random times. I currently use Windows 7 64-bit. I put in a new graphics card and new memory sticks just the other day and I got the same freezing problem. It's very random. I can be surfing the web and the next thing you know, the whole thing freezes up. I can't move the mouse. Can't do CTRL ALT DEL. Can't do anything. Seems as if the whole computer locks up. The only way to restart the computer is by manually holding in the power button for a few seconds. So since I replaced graphics card and installed new memory, I was thinking it may be something else causing this.
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Mar 20, 2012
I've got an ASUS K50IJ notebook, and lately, when I try to Save, Save As or Browse files on my computer, it freezes. This doesn't happen all the time; it's pretty unpredictable. In fact, the problem disappeared for a whole week before showing up again today.
The nature of each crash tends to vary. Sometimes the whole system locks up, and I have to forcibly shut it down with the power button. Other times, the window that triggered the problem is the only thing that freezes. Furthermore, sometimes the computer will unfreeze after several minutes, while in other cases my only option is to restart.
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Jan 29, 2011
One month old asus laptop just stopped working. Now won't boot up. Goes as far as choice between "launch startup repair" and "start windows normally".. Tried both options but ends with blank screen. Tried online suggestion for asus of using F9 when logo comes up.
does this mean the laptop is unrepairable.
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Sep 13, 2012
I am having the same problem as the original person who posted. All of my pictures on my laptop are completely missing. I went into tools, then clicked folder options, view and checked show hidden files and folders. The pictures returned but are greyed out
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Sep 22, 2009
Ok so when I had XP I would always use hibernate and only about once a week I would actually reboot the computer completely. Now that I have Windows 7 I would like to do the same. But now when I click hibernate the screen goes black and everything shuts off but the computer acts like its in standby. The lights are still on and computer is running.
Once this happens I cannot get back into windows or reboot without holding down the power button to force a reset. Each time that I have done with Windows 7 boots an error saying the computer was not shutdown correctly. Anyone know why it won't completely power off when I click hibernate. I have tried it about 5 separate times and it has not worked once.
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Dec 4, 2012
I have no information on my laptop, she wiped everything off. it will boot up with windows, but I need recovery disk 2. I have 1,3,4 but cannot find disk 2. so I would like to know where I can get this one disk for free ???
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Aug 30, 2009
I am on Windows 7 x64 7600 RTM playing Xvid /avi movies WMP freezes for few mins then after 5-7 mins again start playing normally, assuming it could be codec problem I installed Klite along with media player classic, but even that does not work .
What is the source of the problem?
I tried KMplayer too but that also freeze
Do I need to install x64 version of Klite or will 32 bit version do the job?
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Jul 19, 2009
I downloaded win 7 4 days ago, for now it's working fine but having problems with my music files, I did a back up of my files, have restored all my files but when I try to do the music files it freezes I noticed that my processor dual core 2 runs at 100%, when I cancel the operation processor goes down to about 2to 5%, this happens also when I open window media player, I just downloaded Itunes that I use for my Ipod, I try to open Itunes and nothing happens, any advise on what could be the problem??
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Jun 27, 2012
Recently both my PC and Laptop have started to freeze intermittently when surfing the net. By freezing I mean that the computer becomes completely unresponsive with the screen stuck on whatever page I was on at the point of the freeze - the mouse cursor stops moving, the clock stops ticking, no response to control-alt-delete, etc. Nothing I can do but power down and re-boot. I have tried just leaving the PC for an hour but it does not recover.
This happens regularly but intermittently and at random intervals. I can rarely go 30 mins of surfing without a freeze. On my laptop the fan really ramps up when this freeze happens - as if the CPU usage has gone up to 100%. However, the on screen CPU gage gadget does not change as the whole screen is frozen. When I log back in there is nothing in the windows event logs for the time of the failure.
The PC is on Windows XP and the laptop is Windows 7. I use a mix of IE9 and Chrome on the laptop and IE8 and Chrome on the PC. The freeze happens using any of these browsers. The only thing that I can see that the PC and Laptop have in common is that they are using the same router (PC via cable and laptop via wi-fi) and I have Norton 360 and Norton Family installed on both. How I can track down the cause of this issue? (Disabling Norton Family makes no difference.) Any other logs or logging tools that I could use?
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