Why Won't Windows Update Scan

Apr 28, 2012

I just got my laptop from service. It is a Sony Vaio They supposedly restored my computer to factory setting but I can't update my computer.

The bar to the left is red and i see a red shield with a white x and it says most recent checks for updates: never

updates were installed: never i go to installed programs and nothing has been installed since early 2010.

It's like whenever i try to click check for updates button it's like something is blocking it from connecting and scanning is the best way I can explain it. I desperately need help to update all my software and security patches etc

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