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Updates Caused Computer Failure


last night I did the 13 required updates for my Windows 7. So, when I awoke this morning, in my attempt to load up into Windows 7 again, it failed, I tried again at least 6 time, and still nothing. It would get to "starting Windows" then go to a Grey screen.


View 1 Replies (Posted: Nov 14, 2012)

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 6050 Mb
Graphics Card: Intel(R) HD Graphics Family, -1262 Mb
Hard Drives: C: Total - 699443 MB, Free - 332975 MB;
Motherboard: TOSHIBA, PEQAA
Antivirus: avast! Antivirus, Updated and Enabled

I am convinced that my computer has been dishonored and is trying to commit Hari-Kari.This year-old Toshiba P755 came with Win 7 installed. This August after an automatic Windows Update it failed to startup properly. After logging in Explorer would freeze.I was able to start up in Safe Mode. Windows Update log showed that a half dozen updates had just been installed, and several had failed.I used Recovery and selected a restore point just before the update. All went OK and the computer now worked until the next time I shut down, whereupon it headed off to re-install the updates. This time I noticed it hung in the Installing Updates, do not turn off your computer" screen for many, many hours, eventually failing to install them.

I repeated this cycle three times over teh next few days, growing more desperate each time. Finally I found a kb on the MSDN site that sounded applicable. It had me download and install a "Mr. Fixit" utility. I did so, got one more lockup, then upon entering Safe Mode saw a new option: Repair Startup or some such. I tried it and lo, it worked. No more endless "Installing Updates" messages.I then changed the Windows Update mode to manual. It still sent me messages about updates being available, so I then turned off the Windows Update service.

All was quiet for three weeks. Then last Friday the same drill - hung after logging in. Only this time it has invented a more ominous way to die. I did the Safe Mode->Control Panel->Recovery drill (I can do it in my sleep now) and, uh-oh, it says I have no restore points! I used to have dozens....Looking at the update log, I only see three update that (I think) are when I installed Mr. Fixit. I went ahead and uninstalled them anyway. The computer wanted a reboot, and once again locked on the "configuring Updates" screen.Now I can only start up in Safe Mode with Networking, which is how I am able to write this.

1) With no restore points to choose, what next?

2) How do I keep this from happening again?

Posted: Sep 17, 2012

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[Code].....

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