Laptop Keeps Losing Connection With New Dlink Router?

Nov 7, 2011

I have a customer that has just installed a new Dlink N300 router and cable modem internet. He has both a desk top which is hardwired to the router and a laptop which is using the wireless. The desk top does not have any problem with a connection but when he buts the laptop in hibernation it can not find the wireless connection. The odd thing about it is that even though he can not find his own network he can see other networks around him. Any ideas out there on how to solve this issue. This is the second router that we have installed so I am guessing it is not defective equipment.

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SYSTEM SPEC:

(Left out actual IP address numbers from communication, I have no idea if that is safe to forum lol*)
Operating System new - server roles
Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United Kingdom)
Installed: 04/11/2011 00:49:01

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