Keyboard And Mouse Not Working In Windows 7; But Works In BIOS/LinuxLiveCD?
Sep 4, 2012
The laptop I'm working on (And HP G series; running Windows 7 64bit Home Premium) had a NASTY trojan that disabled the keyboard and mouse (is what I'm assuming). I was able to work on the laptop with a USB mouse and the onscreen keyboardAfter going through about 10 AV software I finally got rid of all the Trojans (the scans on various AV software ran clean multiple times after removal); but the keyboard and trackpad continue to be disabled.Under the Device Manager it lists as the device as a "code 10" error.Doing some Googling I found a post that said do delete the registry entries that were labeled "UpperFilters" and "LowerFilters"; which I did and I rebooted.Now my USB mouse OR my USB keyboard won't work.I tried using a Linux Live CD and the trackpad and keyboard DOES work there no problem. Also the keyboard works fine when I'm in the BIOS.It's only when I'm in Windows (even in Safe Mode) that the keyboard/trackpad/USB Mouse/USB Keyboard doesn't work...so it's not a hardware problem.Things I've tried (besides deleting those registry entries)- Startup Repair- sfc /scannow- Reinstall the drivers (when I DID have access to Keyboard and Mouse)So to recap; I cannot use the keyboard/trackpad (or a USB Mouse and USB Keyboard) in Windows (including safe mode); but they DO work when not using Windows.
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Jan 1, 2013
I custom built a PC today using an MSI motherboard. I started it up and checked the bios settings but changed nothing as the default settings were fine. I can use the mouse on the msi bios. I then exited bios and installed the OS windows 7. During the install I was unable to use my logitech optical usb mouse however the keyboard was fine.Windows installed successfully but the mouse still wont work.
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Aug 12, 2012
My laptop keyboard has stooped working in Windows 7 (normal and safe mode). However, I can use it to get into and navigate around the bios, and also do hardware checks like the memory check etc.
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Oct 17, 2012
I have the most strange issue with my keyboard. It works in Bios, it works in safe mode, it works when I try to repair windows (repair files are added to a partition on the laptop - its how I bought it) but whenever windows boots normally, the keyboard won't work.It is a built in keyboard to my laptop and the fact it works everywhere else tells me it's fine (just in case connectors were damaged I stripped it and had a look anyway).Things I have tried
1) uninstalling the driver in safe mode - this reinstalls when I reboot but still no joy. The strange part is I do not think the driver files are corrupted because safe mode and normal mode seems to use the same drivers (standard ps2).
2) The manufacturer (HP Compaq) has no specific drivers which leads me to believe that standard ps2 is right but I reinstalled quick buttons -no joy
3) there are no conflicts or yellow exclamation point in device manager
4) the only thing I did was upgrade my AV (AVG 2013) so uninstalled -no joy.
5) ran AV and MBAM and ran TDSS killer just in case - no virus or malware
6) cleaned registry with Ccleaner -no joy
7) no processes or startup items are unusual but I have killed /disabled just in case-no joy
8) did a system restore (no joy)
9) I had backed up the registry ages ago so I tried that -no joy
10) Tried on battery and plugged in no battery in case the power is an issue -no joy
11) reflashed Bios - no joy
12 - All language sttings looked ok
A USB keyboard works if plugged in Just in case I did run hijack this too
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Jan 12, 2012
trying to recover from a system crash here.. One of the issues was me not being able to install/uninstall microsoft antivirus, since it seems some files were deleted which it needed. I tracked that issue to yet another issue what windows installer could not start, which suggested me to check if it was enables in Msservice.exe, which I couldn't start either.After some googling, I found a fix on MS website, which moved some dll around and asked me to reboot PC. After doing so, it stopped recognizing my keyboard and mouse (both usb) at the login screen, they are completely dead even thou they work on boot and in bios (and are detected in bios).I tried to restoring to the point before the "fix", but same issue.
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Oct 3, 2012
why doesn't mouse or keyboard works at startup
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May 6, 2009
installed the R/C last night. When it finally was done installing doing an upgrade from 32-bit vista to windows 7, the final reset loads up and i cannot use either my mouse or keyboard. I have tried pluggng them into every usb slot i have, restarted with both plugged in and not plugged in.tried the 2 other mice and another keyboad. One being a microsoft keyboard that. The keyboard does work when choosing between the different loadup options, but still doesn't work in safemode.When i try to reinstall either Vista with my bootup cd or with the copy of windows xp i have, it starts the loadup , but keeps getting the blue screen before the install even starts.
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Mar 31, 2012
Keyboard and mouse not working in Windows 7 (desktop), even in safe mode. The keyboard does work in the BIOS. I have tried to attach a PS2 keyboard, but it doesn't work either. I can't get to the device manager to check drivers.
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Sep 16, 2011
i can enter bios with F1 key but after that i cant change anything(still in bios).It like keyboard not responding and i have to turn off pc to get out from bios..
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Nov 29, 2009
i just bought a new mouse and i wanted to install it. i couldnt remember which usb cable was my mouse and which was my keyboard so i unplugged one, wiggled the mouse, unplugged the other, the mousewasnt moving so i plugged it into that one. After that i noticed the new mouse worked but the keyboard stopped working. I restarted the computer and the problem im having now is that the keyboard works in BIOS etc but once windows 7 loads to the login, it stops working as does the mouse
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Aug 31, 2012
I bought a SSD, installed it, installed Windows 7 Ultimate. Got into windows and everything was fantastic. Installed all the windows updates, video card drivers, ect... Then rebooted the computer and lo and behold, it doesn't recognize the SSD as a valid boot device anymore. Assuming that the install corrupted somehow, I decided to run startup repair on the Windows 7 disk. However once the disk gets past "Windows is loading files" all the lights on my mouse and keyboard shut off and they stop working. However up until that point they work fine, if I go into BIOS they work no problem. I have no idea what the issue is... I literally JUST used this same disk to install windows 7 and had no issues less than 30 minutes ago... The only advice I've been able to find thus far has been to ensure that legacy USB settings are enabled, and they are. Also, if I boot into windows on a different drive that has the OS installed my mouse and keyboard work just fine in windows as well. As it stands now I cannot fix my windows install or even reinstall windows...However up until that point they work fine, if I go into BIOS they work no problem. I have no idea what the issue is..
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Oct 11, 2012
Whenever I start my computer and it gets to the Windows 7 login screen, my mouse and keyboard won't respondThey work in BIOS but once Windows 7 starts to boot up...nothing!My PC doesn't have any PS/2 ports on it, only USB so I can't even access my Desktop to see if the driver are enabled or if the Power Management options are right.I can't do a "Last Known System Configuration" because F8 won't work.[CODE]
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Nov 11, 2012
My keyboard on my laptop is not working, as well as the mouse. I pluged in a usb keyboard and a usb mouse so that i may use my laptop. how can i fix this. i ran a system report and this is the outcome.Error Symptom: Device is not present, not working properly, or does not have all of its drivers installed. Cause: A device has a configuration problem that prevents it from working properly.Details: The device, PenMount Keyboard Device Filter Driver, is reporting "tv_ConfigMgrErr24"This device will not be available until the issue is resolved. The Plug and Play ID for this device is ACPIPNP03034-75450AE-0Resolution: 1. Verify the correct driver is installed. 2. Try updating the drivers using Windows Update. 3. Check with the manufacturer for an updated driver. 4. Attempt to uninstall and then reinstall the device using Device Manager. Related: Explanation of Error Codes Generated by Device Manager Manage Devices in Windows
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Mar 10, 2011
Yesterday I got on my computer everything is running fine. Today got on it for awhile and suddenly the USB keyboard and USB mouse lock up. I've tried restarting it and I can't get past the first screen. It says keyboard not present or something around those lines.I plugged in a ps/2 keyboard and it works but my USB mouse will still not work. I've tried going into BIOS and making sure USB was enabled. Tried a system restore but for some reason it wont complete.
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Mar 30, 2012
I have a Dell Zino HD. After some Windows updates (may or may not be relevant) the mouse and keyboard have stopped working completely. They work for the BIOS and for F8 options but once Windows has started to boot properly, they stop. I therefore cannot log on.
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May 15, 2012
I have a very strange problem. My mouse clicks by itself, and my keyboard types things I've previously typed EVEN THOUGH it's not plugged in. It's random, but occurs after about 2 hours of use. Could I have gotten a virus or changed some weird setting?
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Apr 15, 2012
The mouse and keyboard work in the Bios, but once it gets to the log in screen there is a pointer in the middle but nothing works.I had just installed the software for the keyboard from the Kensington website and it told me to re-boot. So that is what I did, now nothing works. After I noticed it had froze, I had to hold the power button on the tower to shut it down. I tried doing safe mode, but that made no difference. Legacy is activated in the bios and it sees the UBS mouse and keyboard. Here are the specs for the PC:(Keyboard) Kensington Pro Fit Wired Media Keyboard K72407US USB Wired (Mouse) Pixxo MO-I133UR Red 3 Buttons 1 x Wheel USB Wired Optical 80
(OS) Windows 7 Home Premium x64
(CPU) AMD FX-6100
(Motherboard) BIOSTAR TA970XE
(Memory) G.SKILL Ripjaws X Series 16GB (2 x 8GB)
(Graphics Card) GIGABYTE GV-R777D5-1GD Radeon HD 7770 GHz
[code]....
I tried doing a system restore, but for some reason my backup disk is not being seen (even though the reader is) and since I got the OEM version of Windows 7 I don't think I can just re-install it.
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May 3, 2012
I have a Dell Inspiron 560s which is about 2 years old. The keyboard and mouse were working till 12 hours ago. This morning i realized that neither of them were working. The laser in the mouse and the lights on the keyboard stays on until the login process starts. The keyboard works in the BIOS. Once the screen says 'Starting Windows', the lights and the laser go off resulting in the mouse and the keyboard not working. I thought going into safe mode and trying would make a difference - my efforts went in vain. The only way I could turn off the computer during this process of trying was by turning of the ups or holding down the power button for about 5 seconds. I have currently stopped any further trials as I am afraid that switching off the computer like that would spoil the hard disk and I will lose all my data which is on it (I have lots of Pics and docs which are very important).
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Jun 15, 2012
I have dell optiplex 390 computer. I used it for 6 month without having problem.But now i have problem on keyboard and mouse. Every time turn on the computer it work correctly for 2 or 3 minutes. After that it stop responding. First I thought it have problem with OS. Then I installed windows. But now also it happen as before.When it happen I change the port that mouse and keyboard are connected. Then it again work for 2 or 3 minutes and stop working. I check whether the port I used before can used for other devices so I insert USB flash drive.
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Jun 10, 2011
I have got his bizarre problem, my mouse and keyboard just stopped working properly.The mouse pointer moves but right click does not work and if I left click on a folder the the properties pan of the folder opens up. Sometimes the left click does work, but the menu which opens up stays for a fraction of a second and disappears.But this is just half of the problem, the enter key toggles full screen mode for an application. I think something corrupted the key bindings and the mouse drivers. Is there any way to fix the problem.
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Jan 22, 2012
I am having a problem where, if i hold down a button on my keyboard and try to move my mouse around it will freeze (the mouse) in one spot until i release the button i am holding, This only started happening about 2 hours ago, The only thing i have downloaded/updated in the past 24 hours of this thread was an update for itunes.(W7, g62 hp laptop)I've currently replaced the keyboard for the space bar deciding to stop working, it is the correct keyboard.As far as i know all of my drivers are working and updated properly
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Mar 23, 2012
So heres what happened. I was jailbreaking my ipod, and something went wrong.While I was doing the whole DFU thing a little pop-up notification showed up about installing new USB device. The Ipod rebooted and the computer froze.After I hit the reset button, everything starts loading and it get to the Win7 log in screen...... but the keyboard and mouse do not work.They work in BIOS. They are getting power, but if i unplug them and plug them back in while at the log in screen they dont get power any more. ( they light up, so when i replug them in... no pretty lights).So I tryed safe mode..... Can use keyboard to select boot options, but once win7 loads.... no go.Win7 CD ..... Keyboard and mouse work!!!! But it tells me that my CD is not compatable with this version.
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Feb 17, 2010
Tried installing a USB Driver for my PS3, Called Libusb 1.0.4 something something. No all my USB Ports have stopped working. Only in Windows though. They work in bios, and in start up applications. even tried using the Windows7 Disc to repair the problem.
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Dec 12, 2011
I'm not blindly posting the issue. I have done research and followed other threads in order to troubleshoot the problem but to no avail.I built my computer back in January of this year. Not up until a few days ago did I start having this issue. I can't think of any major changes I made in order to cause this. I can use my Logitech Mouse and Keyboard the wake the computer up from the sleep mode... but once it's up, neither of them are responding.Things I checked for: Latest update on the USB drivers, Logitech Software update (including the PS/2 Driver) Windows update. I checked if the option is checked ON for 'Allow this device to wake up the computer' (and it is on). When other things are plugged in the same USB port, they work just fine after sleep mode, e.g. my drawin
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Jun 9, 2011
I have been having a rather annoying issue for a while now. This mostly happens on start up and once desktop loads up either my USB mouse freezes or my keyboard doesn't work or sometimes BOTH. My keyboard is a PS/2 Keyboard. It seems the only solution when both freeze at the same time is to either restart the computer or unplug them and plug them back in. This morning when I booted it up my mouse immediately was frozen and I unplugged it and plugged it back in and now it is working. This error is very random and sometimes doesn't happen immediately on start up but while browsing the Internet a decent amount of time after start up. Another important thing I forgot to mention is I get NO blue screen or no error message it just stops working.
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Oct 28, 2009
Basically i installed some updates for nvidia to help my devices catch up with my win 7 pro install. Now however i have the issue that my ps/2 keyboard and touch pad mouse has stopped working and i'm having to use USB to actually use my laptop. Has anyone else found a solution to this at all. I have checked device manager and it say code 10 for the mouse not working and code 19 for the keyboard not working.
For background info i have a Dell Studio XPS running 64 bit Win 7 pro.
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Jun 13, 2012
As of lately my mouse and keyboard sometimes just stop working. It seems to happen more often while I'm playing games (but that's mostly what I do so not sure if that has anything to do with it ). Usually before it happens I'll hear the usb sound and the mouse will disconnect and reconnect and it'll work fine then just out of the blue it'll disconnect and that's that. I have to shutdown and restart. It only just started doing this a couple weeks ago. My mouse is a logitech UAE-96 (I think) and the keyboard is a microsoft ergonomic 4000, its an ASUS MoBo, I've checked keyboard drivers and they are up to date and I've also checked my usb drivers, also up to date.
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Nov 26, 2012
In SAFE MODE, keyboard and mouse (all PS/2) not working.How to manually assign IRQ for COM1 in Safe Mode?How to remove COM1 from Windows completely?
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Feb 15, 2013
was left in with a bad virus, her windows profile was corrupted and couldnt log in, i recovered her files, and completely formatted the hdd useing hirens boot disk reinstalled windows and everything seemed fine,
was haveing trouble finding the wireless drivers so used my drivers dvd(driver solutions 12) and allowed it to update all drivers, everything still seemed fine
now i come in today to finish off install software etc.. and iv no keyboard or mouse, works fine with a usb mouse and keyboard, and the laptops own mouse and keyboard work fine in bios
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Apr 7, 2011
I have purchased Sony VAIO E series three months back working without any issues. But after 2 months, the built-in keyboard and mouse not working after windows starts. USB mouse and other features working without any issues. To make the keyboard and mouse, i have should restart the system 2 to 3 times or uninstall the driver for same. The laptop having Windows 7 Home Premium. After the problem, i have reinstalled Windows 7 Enterprise and also did built-in system recover. Still the problem persists. Is the problem related to Windows 7 or with hardware? But once the keyword and mouse drivers uninstalled via device manager working fine. OS is 64 bit
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Apr 19, 2012
While housecleaning I unplugged everything from my computer, dusted, and plugged everything back in, though I probably didn't put all the USB devices in the same order as before. Now my HDMI interface doesn't work, and the mouse and keyboard only work in safe mode. When I boot into normal mode, there's no cursor and no response to keyboard. What could have gone wrong?
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