Files Vanished And Computer Set Back To Factory Settings

Apr 28, 2012

My family's desktop has reset back to factory settings seemingly by itself. This has happened before but I was able to do a system restore and bring back all the settings, files, and programs. I tried the same thing today but the restore failed (it still failed after I followed its advice to turn the anti-virus off and then run restore) so I've got a large amount of files (pictures, music, documents) missing that I am hoping are still on the hard drive somewhere.

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Additional information

HP Pavilion dm1-4004sa
AMD Dual-Core E-450 processor
4GB memory
320GB Hard Drive

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