Windows 7 :: Put Acer Aspire 5750 Back To Factory Settings?

I have an Acer Aspire AX3400 desktop running Windows 7 64bit. I have been having all sorts of problems over several months. The machine, when left unattended, appears to be always "recovering from serious error" with subsequent memory dumps. The machine would not shut down without me having to switch it off. Subsequently the machine would not start up properly. iTunes would not open without a reboot etc etc etc.I decided to backup all my data and restore to factory settings. This has failed/ is incomplete. It hung for several hours at different stages of the process. I keep getting the message "Setting up PC for first use" and does not move on from there

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