Certain Office2007 Files Crash Windows 7 Explorer?

Apr 23, 2011

This is a really weird problem. I'm not sure it is directly related to Windows 7, but I thought I start here. I recently had to rebuild my Dell 531. New HD, Windows 7 Ultimate loaded over XP. I restored all my files from Mosy. Reloaded all the Office apps from Office 2007 Ultimate.What I just found is that there are certain Word and Excel files that if I even highlight using Explorer or try to open in the application will immediately crash the application. But, it is only certain files.There may be a dozen files in a folder and only a few will cause a crash. It doesn't take down the computer, only the application - I don't have to click on the file - only touch it. It doesn't happen on PDFs or graphic files (at least not that I found.)It gets weirder. I used FolderMatch to sync files between my Dell 531 and my Dell 9200 laptop. The very same files that I copied from the Dell 531 to the laptop do not have the problem on the laptop. The laptop is running the same version of Windows 7 and application programs as the 531.

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Problem signature:
Problem Event Name:APPCRASH
Application Name:explorer.exe
Application Version:6.1.7600.16385

[Code]....

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Below is the application log info:

Log Name: C:UsersAdminAppDataLocalTemp
otesC4A9C8applicationProgram.evt
Source: Application Error
Date: 2012/10/20 22:55:47
Event ID: 1000
Task Category: None

[code]...

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Asus G74sx
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Crash details below...
Code: Problem signature:
Problem Event Name:APPCRASH

[Code].....

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Faulting application name: Explorer.EXE, version: 6.1.7600.16768, time stamp: 0x4d688122
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Fault offset: 0x00000000000b49ed

[code].....

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3 CPU 550 @ 3.20GHz, Intel64 Family 6 Model 37 Stepping 5
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