Device Manager Reports Unknown Device & Explorer Crash

Aug 1, 2009

How do i figure out what driver or even component windows wants software for when in the device manager under other devices it lists an unknown device and windows update cannot find anything.

Oh and is it appropriate for me to use this topic to ask another question regarding explorer.exe as while i am inside a folder i delete (by choosing delete from the context menu in the tree view) while inside that folder on this particular laptop PC explorer. always crashes, collect information, sends it and restarts explorer. I have not experienced this problem on any other pc running any version of windows 7, oh and the same happened with build 7264 x32 and the current install of build 7600 x64.

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Nov 19, 2012

I got a new hard drive for my HP Pavilion DV6T-6000. Installed windows 7 ultimate and a bunch of drivers from HP's drivers section for my computer and I still have this unkown device. It wasn't there on my old drive so something isn't right here.

Location: on Microsoft ACPI-Compliant System

Status: The drivers for this device are not installed. (Code 28) There is no driver selected for the device information set or element. To find a driver for this device, click Update Driver. Hardware ID:ACPIHPQ0004

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my latop is: ASUS - K52JC

2 graphics card, intel shared, and separated nvidia ( 310m cuda - 1GB )

i tried to follow this procedure, Fix Latest nVidia Mobility Driver to Fit Your Notebook

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I then had a flash of brilliance - I figured it must have been the mouse that started the problem when the laptop froze and somehow something was blocking the USB useage. I plugged in the mouse whereupon it loaded up the software and worked fine, and now everything else loads up and works OK too!

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any ideas?

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