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Jan 16, 2011

Call from sister, as follows:10 month old Advent- O/S Windows 7- NO new programmes installed/downloadedUsing Norton 360Turned it on 2 days ago, Windows logo appears, then screen freezes, goes blue and the following details:D3_D10 1.DLL are missingDWM.exeShe can get in via Safe Mode, managed to get into Task Manager and Norton was constantly runningAs I am a couple of hours away I suggested the following:[CODE]Also use Norton uninstall tool (know that an ordinary uninstall doesnt always work)Download from Microsoft the "Directx end user run time" programmeIs there another way of going back further on SR, to when all was working??Check her recent updates from microsoft and delete them (not sure how, but will investigate how to if needs be)

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Some specs that might be useful:

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Ask if you need any other information.

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