Black Screen After Windows Logo?
Dec 19, 2011
I bought a new Samsung RC520 laptop. I logged in fine and started to install virus software, applications, windows updates etc. In between all this I had to reboot for the installations to be completed with no problems.
I then installed more window updates (office 2010) followed by a reboot. From this point on wards when I power the laptop on it will get as far as the Windows logo screen and then goes into a black screen. If I leave it for 5 minutes the mouse arrow appears but still black screen.
I tried booting into
Safemode, last know configuration, Enable low-resolution video (640×480)" startup but still get the black screen. Ran the repair from the Windows 7 disc. Can't do a system restore as the laptop is so new it hasn't created one yet, doh! Tried plugging it into an external monitor and still black screen on laptop.
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Nov 19, 2011
I'am running windows 7 professional. When i boot the PC, i have no trouble up to the point of the windows logo. When this disappears my screen (SyncMaster 913n) keep displaying the text "optimal screen resolution is 1280x1024 60 hertz" and then i dont see anything else than that. Even if i change the screen resolution to 800x600 i get the message. My GFX is 8800 Geforce GT with the drivers 285.62 (64Bit) same issue. Everything was working fine earlier today, then after a reboot i got this issue. The computer is a clean re-install so can their be missing some drivers besides the GT 8800 that can make the problem?
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Jan 24, 2012
today i was working on the PC when the power got down for a second, i started the pc and the power blinked again, so i just waited 30 mins or so and i turned on the pc again, but this time it only got to the color balls that form the windows logo, showed the "please wait" message with a black background to finally led me to a black screen with the windows 7 ultimate logo on the bottom center, a button with some accesibility options to the left and the red button to turn off and reset the machine,i cant do anything more, Ctrl+Alt+Supr doesn't work or the windows key+R. starting in safe mode doesn't change anything neither.
my specs are:
Intel core 2 duo 2.4 ghz
2 gb RAM
250 GB HDD
geForce 9500 gt
PS: i didn't install or configure anything before the second time the power got down, and after the first one the pc started fine.
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Jan 14, 2010
Basically my laptop was working fine last night. I turn it on this morning and after the windows logo appears the screen goes black. However i can see and move the mouse cursor still.I tried pressing f8 at the beginning of the start up, and tred to repair my problem using the windows 7 repair features, but it didn't work, annoyingly i forgot to set a restore point as well so i can't try that.When i go into safe mode the exact same thing happens, but with the mouse being slightly more pixelated and blocky.I've got a Windows 7 Premium 32 bit disk which i purchased from Windows, but when i load that up it tells me that to install it i need to log into windows, which i obviously can't.I'm using a HP G70-120EM, i've had it for just over 12 months (Annoyingly exactly a week after the warranty is void) and like i mentioned, i've been using Windows 7 premium 32 bit for the past 2 months
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Feb 7, 2013
My laptop is hp-dv6-3122tx with ATI 5650 and intel hd switchable graphics.Recently my laptop started giving me a black screen after the windows logo. I was having some issues with my GPUs too.Sometimes my ATI card was not coming up in the device manager and i was only using intel HD. i have noticed that when that happens i can't see my laptop charging icon changes to plugged in mode even though i plug in the charger , but the laptop was of course charging perfectly . But recently i found my ATI card back in device manager and it was working pretty well. But after exactly a week I started getting some white lines appearing in the display too. With that knowledge i assumed that the black screen issue is a counter-product of the GPU issue. I used safemode to uninstall all the GPU drivers. Then i can log into windows and work normally and windows detects the GPUs and install the plug and play drivers. After they install it i can restart the pc and work normally. But once a shut this down and later when i try to switch it on i get the black screen issue from ground zero. that makes me believe that this is mere a software issue. But those white lines i mentioned about is due to hardware fault i guess. I don't know what to do right now. I don't want ATI graphics, intel HD is ok. i just want to switch this thing on and do my work coz i can't afford another laptop right now.
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Nov 3, 2009
So last night I turned off my PC as usual. Rebooted it this morning and every time the Windows 7 Logo disappears, all I see is a black screen, no mouse pointer, cant bring up task manager, the pc seems unresponsive. I am currently running the PC in safe mode.
There are other threads on the forums and on google, I have tried everything so far. As a list for you, this is what I have tried:
Windows Restore
Windows Repair
Reinstalling Windows 7 (will not allow me to do so from safe mode)
Booting Windows in low resolution mode.
Booting windows from the Win 7 CD I made, this causes me to get past the windows logo, then all I see is a mouse pointer and a windows background.
Using winkey + P does nothing.
I have 2 GeForce 9800 GX2s - I use 2 displays normally, occasionally using a third. The machine was running fine last night and no new software has been installed for the past 3 days. I assume the issue is multi-display related, however the pc is totally non responsive after the windows logo which suggests something else =/.
I am totally at a loss and need this PC for my work (I work from home in Austria for several companies in other countries), I have been at this since about 5am and 5 hours later there has been no change.
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Dec 9, 2009
when i start up my laptop (Windows 7 ultimate) after i see the windows logo the screen goes black for about 20 seconds and i have scanned for everything using malwarebytes, superantispyware , security essentials and also on start up i only have my antivirus running as all else is unticked, any ideas to the problem as i have seen people ask about it also in Yahho answers but nobody has been able to fix.
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Dec 30, 2012
I'm having an issue with one of my windows Vista systems. It's a HP computer (blah, I know)... and is several years old. It's issue of late occurs on start-up. After attempting to "Start windows normally", the system will display the load screen then immediately go to a black screen. It doesn't restart... it just stays black. I've tried to go into Safe Mode as well as do a system restore and go to the last known good config. Nothing works. The problem is there is over 200 gb worth of work, school and personal files on this system I need to export to my external hd. After that I don't care what happens to this freakin computer.
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Jun 20, 2011
I'd hang on the windows 7 logo as it flies up (it freezes on the colored balls) and then it goes to a blue screen, hinting at hardware-related problems. After a restart or two, I am usually able to make it to the desktop like normal. I just took this easy route, assuming that ignoring it would make it go away.Well, this morning, it happened again, but then when it made it passed the windows7 logo, I got to a black screen with just my mouse. This is a common enough problem- plenty of complaints and advice out there. When I try running safe mode, it hangs on AVG-named drivers. So i went and deleted them all through a thumbdrive linux boot (Can't I just reinstall AVG or another program once my comp is working?) but now it hangs on a new driver so I stopped deleting them. CLASSPNP.sys, which is another hugely common problem. Safe mode is out.Put my digital copy of Windows 7 on another thumb drive and booted to that to try and use recovery mode. No recovery images, memory check didn't yell at me, chkdsk seemed to run fine (unless running it in the X or "boot" drive is wrong and I have to figure out how to navigate to the C or D drive in cmd ...but even then, what do I do with the result of chkdsk, especially when it will probably show no problems?) so I THINK recovery tools are out, unless I failed to use them correctly.So now I'm faced with re-installing windows, in which case I have no idea what my activation key is, being that it was a digital copy and I don't have the student access to where I originally downloaded it.
TL;DR:
1) Can I find my win7 activation key with a key-finding/decrypting program while using my linux boot?
2) I've read that my GPU (nvidia 460) or even PSU (Corsair 650) could be to blame- are there ways to troubleshoot/verify that if I don't have other parts to replace them with?
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Jul 4, 2011
I have xfire 5770 with driver 11.5b hotfix and win7 ultimate. This is fresh built so no hardware fault.
620w corsair and 4 gb kingston blu, i7 2600k
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Sep 6, 2012
I am running Windows 7 Home Premium.All of a sudden, it has stopped starting up without me installing anything new.I gets past the bios, shows the Windows logo and then before the login page appears, the screen goes black and only has the mouse pointer (which I can move around curiously!).I have tried doing Startup repair, loading in Safe Mode, loading with lower screen resolution, loading with Last Known Good Configuaration, done a memory scan: they all lead to the same result.I don't think it is an issue with the Hard Drive because I can still hear it spinning, also, I am able to pull files off it when I plug it in to my USB (using an adapter). Also, Windows loads to some point and it would get stuck at the bios if it was.Don't think it is the graphics card or I wouldn't be able to see anything that I see up until that point including the mouse pointer.I have tried using Google but many places have left this unresolved or the problem is not exactly like mine.
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Jul 9, 2012
Recently my pc starded giving me a Black screen with interactive mouse pointer after the windows logo. I think the official term
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Dec 10, 2012
Windows 7 64-bitIntel DZ77GA-70K Extreme SeriesIntel i7-3770k2x2GB OCZ 1600 GoldRamRadeon 5870My mobo (EVGA X58) called quits so I purchased the new one listed above.After installing everything I kept getting a "Media test failure" error and fromreading other threads I figured it was the hard drive. Also got BSOD after thewin logo on start up when I remove network boot in the bios.I purchased a new 500GB Caviar Blue to replace my 1Tb Caviar Black Western.First boot I got to the windows install, it froze for about 2hrs with a loading icon.I reset the computer and now after loading windows files and the start logo itjust suddenly goes to a black screen. Before login.
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Sep 24, 2012
I need help and suggestions on what to do with this black screen crisis. Mine is a little different that others. so sorry if this is a repeated thread. ive looked everywhere, and no one has the issue when they have dual boot.I have dual boot on my laptop with windows 7 ultimate 32 bit and windows 7 home premium 64 bit. the home premium came pre installed on the laptop and the ultimate version i installed later dual boot (i needed some capabilities that home premium doesn't have).I cannot see anything on my screen after windows logo while booting up my laptop bcz of the black screen after the windows logo. When i boot into WINDOWS 7 HOME PREMIUM. i hear windows logon screen notification noise but see nothing! oddly enough even my built in webcam logs me in with VeriFace software with my face, passwordless! ALSO my laptop boots fine with windows 7 ultimate and i can see everything, and it works great! i need the other version to WORK cause my life is in that other version of windows. i cannot factory restore!!!
What i have tried: the keyboard is also unresponsive, bcz i held down a bunch of keys to see if it makes the beep noise. I closed the laptop lid to see if it goes into hibernation and waited 3 mins to see if it still does, so that when i open it i can see everything (it has worked before). nothing. i rebooted a bunch of times even with a second screen attached, tried to guess switch into projector mode with my function key and switch screen/projector button. i have also done a power cycle. i think the registry is screwed, or maybe the graphics card drivers are ruined. have not done a registry repair through the other windows version (doing that next). i have defragged both partitions for both of the windows 7 versions through the one that works.What may have caused it: the last time i used home premium, i rebooted so that i can use the ultimate version (for the extra capabilities). i was not watching and it booted up in home premium, and the built in cam is so fast that i merely looked at the laptop and it logged me in. i was being unpatient, bcz you have to wait for the lenovo programs to load before you can restart. so i forced shut down (very bad idea) by holding the power button and booted up in ultimate finally while watching.
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Dec 2, 2012
Recently i updated my M17x R2 laptop,windows 7, ati 4870x2 graphics, 2 x 320GB hard drives,and all of a sudden little blue screen came up, all i had time to read was something about video drivers update,then computer shut down,now when i start up all i get is black screen,nothing else not even logo screen,i am certain this is not hardware problem as everything has been running perfectly,its something to do with the updates,unfotunately cd/dvd drive is broken so my only option is to do something through USB,only problem with that is i cant get into bios F2 or boot menu F12 to change boot order because screen black,so i need something on USB that will overide the bios/boot,also tried pressing F8 and nothing,but when i do start up everything sounds fine,fans,cpu,its just screen
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Jun 9, 2012
I purchased a system with dual GTX580's about a year and a half ago. I have had issues with system crashes (lockups, no blue screen, and no alt-tabbing out of them) almost from the beginning. Since I am impressed with some of the technical responses I have seen on threads in this forum, thought I'd reach out for help before I pull what hair I have left out.....
I tried literally every different bios update available, every single driver release Nvidia has released, too many clean windows installs to count, MSI Afterburner/EVGA Precision (video voltage increases, clock decreases (removing EVGA superclocking), replaced the SLI bridge, different ram, different powersupply cables, different fan speeds, and so many other things over the past 1.5 years it's rediculous.
In preparation for trashing the cards, I pulled them out and put my old cards back in. These are also EVGA brand, 8800's, also can run them in SLI with the same bridge, and not a single problem. This is while running the same driver release (clean install though) as the 580's.
So I put one 580 back in, both slots 1 & 3, and to my surprise it worked just fine in either PCI slot. Tried the other 580, also works fine when alone. Put them both in, put the bridge on, and it crashes right after Bios loads, before it even makes it to the windows logo/login screen.
Seems to have gotten worse over time (was just during intense gaming, next it's when in windows but not gaiming, sometimes at the Windows loading Logo, and sometimes even at bios load.)
Overheating? Temps are fine..even when stress testing with Kombuster/Furmark/Prime95/MEMTest/etc. temps get warm, up to 85 on CPU cores, and 75 on video card, but all tests are fine.
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Mar 14, 2012
i installed OS windw 7 and there was only one pertion. after the toshiba logo it brings a black screen, cursor blinking its a toshiba satellite c660
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Oct 4, 2012
I have an MSI Laptop which I bought about a year ago was running fine and at the beginning of September started having the issue of a black screen, for about 45-60 seconds, between the windows logo and the desktop loading.
The laptop has:
Intel Core i7 460M Processor 2.53Ghz
Genuine Windows® 7 Home Premium 64-bit
4G DDR3 memory
Nvidia GeForce GT 540M
15.6" 1366x768 HD
Intel® HD Graphic VGA
[code].....
The above 3 files exist in the directories asked for so not sure why it can't load them.Although the laptop works fine when it's loaded, the additional time on this blackscreen is just winding me up as it didn't do it before.
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Jun 8, 2012
Computer is frozen, black screen with movable mouse after splash logo. Same happens in safe mode. The log in screen never shows up. The computer sounds like its loading at that point, but nothing ever comes up. I can get into ubuntu. This happened after updating my graphics card nvidia. I have dual monitors. Windows 7 64 bit Home Premium, HP Pavilion p6107c Desktop.
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Oct 18, 2012
I have a 7 month old Gateway desktop I got from Best Buy. Not long after getting it I replaced the power supply and put in a graphics card, no problems whatsoever. I didn't plug or unplug anything, but this morning I tried to turn it on and it sticks at the black screen with the logo, the logo will do the small wave thing and pulse but the computer won't go past it. I have tried recovery, repair, memory repair, and CHKDSK, all say they can't fix it automatically. Safe mode doesn't work and gets stuck while trying to load the files for it.
I took out the PSU and GPU and put back in the original power supply and it didn't fix it (not good with hardware so don't laugh if that sounds stupid). It did not come with a Windows 7 repair disk. I don't want to take it back and trade it in because I have files on it I want to keep, is there anything else I missed that may fix this?
Specs are (general as I don't know specifics):
Windows 7 Home Premium 64 bit
i5 2320 CPU quad core @ 3GZ
8 GB RAM
Radeon HD 6770 GPU (Intel HD now that it's taken out)
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May 20, 2012
I have a HP Pavilion G6 notebook and Windows 7 Ultimate 32. The OS froze today while I was working and the only solution was to shut it down by holding the power button. I restarted it afterwards and after the Windows 7 logo screen my display shuts off (it's not just a blank screen, the monitor is off). I tried using system restore and it gets me as far as the log-in screen and after I enter my password, it gives me another blank screen (this time the monitor is on, but the screen is blank) and ctrl+alt+del does not work, nor does anything else. I am writing from safe mode right now, it seems to work just fine, but a normal start-up gives me a black screen.
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Jul 6, 2011
I've been having this issue and have been unable to fix it so far. I can get into my computer in safe mode but have not been able to get on normally without it freezing on the windows logo screen. I tried running various tests which have failed and even reinstalled windows (upgraded so I wouldnt lose data) but that failed as well. System repair doesnt work either. I have no idea what could be wrong.
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Jul 6, 2011
So basically over the weekend I shut my computer down because I was not going to be home. On sunday I go to turn my computer on and it hangs at the windows logo splash screen after POST. So I grab my laptop and start researching. I am able to get into safe mode with out any trouble only when I start windows normally do I run into problems. So here is what i have tried and with no success. Start up repair w/ and w/out disc, system restore, I have reinstalled windows 3 times, with 2 different versions, pro and ultimate and on first reboot I have the same problem. I flashed my bios about a year ago and have had minor issues since then that were all fixed by using krndbg and windows symbols server as a reference...
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Dec 2, 2012
I've just did a clean install of Windows 7 to my SSD 2 weeks ago.
Recently, abut 4-5 times a week, my computer will hang at the Windws 7 logo screen. the part where the logo glows but it stops there. I tried the startup repair after I forceshut the computer, but no results.
I tried sfc / scannow but there's nothing wrong. I read that doing chkdsk on a SSD has no effect right ?
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Oct 27, 2009
It simply disables display.
My screen goes blank right after the glowing windows logo.
This is a fresh install.
It's an ATI card. Brand new. It was working (for 2 weeks) on vista perfectly.
I understand that there is an issue with ATI catalyst control center.
with all due respect, I can't load a driver if my screen is disabled.
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Aug 24, 2010
How to Add and Restore the Windows Logo Screen Saver Back in Windows 7 ?
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Aug 29, 2012
My PC reboots its self after windows logo I have got it to work before by doing a system restore but I would have to do it twice to get it to work. I have a mini dump which I will upload.
Problem signature:
Problem Event Name:BlueScreen
OS Version:6.1.7601.2.1.0.256.1
Locale ID:2057
Additional information about the problem:
BCCode:124
BCP1:0000000000000000
BCP2:FFFFFA8007D327F8
BCP3:0000000000000000
BCP4:0000000000000000
OS Version:6_1_7601
Service Pack:1_0
Product:256_1
Files that describe the problem:
C:WindowsMinidump - 82812-24913-01.dmp
C:UsersAdminAppDataLocalTempWER-38563-0.sysdata.xml
Read our privacy statement online: [URL]
If the online privacy statement is not available, please read our privacy statement offline: C:Windowssystem32en-USerofflps.txt
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Oct 21, 2012
I'm having incredibly annoying issues with my windows starting up on my asus g73sw laptop. It wouldn't go past the windows logo screen. I thought my hard drive was probably shot, so I replaced it with a brand new solid state drive, fresh windows install. Worked perfect for one day, then the same problem. Tried completely fresh installs twice since then and never transferred any files at all in case they were corrupted. The computer will load now, but not before sitting on the windows logo screen for 5 minutes or more. I have checked the BIOS to make sure the solid state drive is boot option number 1.
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Apr 1, 2012
I have a Dell inspiron 1545 with Windows 7 Home Premium x64. I recently reinstalled AutoCAD 2012 Student Edition on my system (I had this installed earlier but I'd uninstalled some of its components).
Since reinstalling, the Windows Logon screen takes around 3 minutes to appear after the Windows logo disappears after booting. The only thing on the screen is the cursor. Pressing ctrl + alt + del does nothing. I can only move the arrow cursor around for 3 minutes.
Restoring the system to a point before I'd reinstalled AutoCAD fixes the problem, but reinstalling it brings the problem up again.
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Jan 1, 2013
i recently install new updates on my laptop , after downloading and installing and asking me to restart my computer ,i did choose to restart now . After booting up again it is now stuck on windows 7 logo screen on startup. I tried booting up on safe mode and last known good config. but it didn't work. Also tried to use windows installation disk but it doesn't work either it just keep loading on "setup is starting" also tried "repair my computer" option but it just show me just a plain black screen
i had a Toshiba satellite laptop l745d with a6 vision AMD graphic card,windows 7 ultimate x64 os , 4gb of ram quadcore
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Aug 8, 2011
I have an HP desktop with an Asus MB #M2N68-AM SE2.Sometimes it boots normally but lately it may be as long as 10 to 15 minutes to get past the Windows l7 flashing logo.
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