Asus Laptop Hangs / Freezes - Hard Reset Required
Mar 7, 2011
I have an Asus G73JH-BST7 Laptop and recently it's been freezing. For the past two months it has had issues with programs hanging for 1-3 minutes then quickly responding again. About a week ago the laptop began to freeze and wouldn't come back and would required a hard restart. I decided to make use of my warranty and took it into a geek squad store. They told me they ran chkdsk and "other" tests to check the HDD and it passed all the tests and they couldn't "Replicate" the problem. So, I took the laptop back and it's still hanging/freezing. Whats the best way to go about diagnosing this?
Win7 64bit
intel core i7 Q740 @1.73GHz
6GBs RAM
Radeon HD 5870
600GB HDD @5200rpm
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Jun 16, 2012
I have an Asus u56e laptop I got back in December 2011, and recently I did I clean reinstall of my system because it kept freezing and locking up while simply just browsing the web and listening to iTunes. I don't use this laptop for games, but after the clean install, I updated all my drivers, software, windows updates, etc. and I still get hangs and freezes that last 5 seconds to sometimes a full minute and all I'm doing is listening to music and browsing websites with maybe two or three tabs open in Firefox. I really have absolutely no idea what could be wrong so I came here seeking any kind of much needed help and assistance. I don't have a lot of programs installed and I don't run a lot of programs at once, just maybe one or two apps usually. My problem is I will be browsing on Firefox listening to music, then iTunes will hang for a few seconds and the music freezes, then Firefox freezes too sometimes for a few seconds also, then it goes back to normal, and this happens very very frequently to the point of frustration and I simply don't understand why a new clean laptop would have an issue such as this. Bad hard drive? Bloatware from Asus?Asus Laptop Specs: Windows 7 Home Premium 64-bit SP1, Intel Core i5 2.40GHz, 6.0GB RAM, Intel HD Graphics 3000
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May 23, 2011
Have all updates. after about 10 mins of play sound get weird and game freezes entire system in a sound loop that can only be fixed with hard reset. Disc and online auth. tried on installation. changed #of speakers in settings to 0 and 6, its a 5.1. No other game gives me problems.
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Aug 5, 2012
I want to know how to run hard drive test on asus laptop.
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Sep 20, 2011
Yesterday, my PC hangs and after I reset, the NIC is not connected, as if it does not have a network connection, which is usually connected as my connection (physically) is always connected. After some test, I've discovered that if my PC is connected to my wireless router through the wired connection, it's not working(used to work), not even in switches anymore. The only setup I've got a connection is when I connect my PC directly to my ADSL router, or if it is connected to another computer (PC-PC connection). My concern is that, I need to be connected to my home network.
These are the scenarios I've tested :
*Directly connect the PC to ADSL router (work)
*Directly connect the PC to another PC (work)
*Connect the PC to a wireless router (don't work)
*Connect the PC to a switch (don't work)
*Changed cables then connect the PC to wireless network or switch (don't work)
*Connect another computer to the same port,same cable, same router and switch (work)
*Connect the PC to another wireless router and switch (don't work)
*Connect other computer to another wireless router (work)
*Reformat PC to Windows and after installing LAN driver(don't work as soon the driver is installed)
*Tried Linux live CD(don't work)
I've tried 4 different wireless routers and a switch in these tests and even tried flashing the BIOS. One more observation. From total shut-off (cables unplugged) as soon as I plug in the PC, the NIC LED is lit(connected to the wireless routers). but, after loading the OS, the LED became unlit. As I conclude, it is a hardware issue. Do it need a flash? or something else?
Hardware Specs:
MOBO : ECS G41T-R3
NIC : JMicron PCI Express Fast Ethernet Adapter
As I've checked resources tab. The resource settings has these values.
Memory Range FEBFC000-FEBFFFF
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Mar 10, 2011
Every once in a while during heavy gpu use my computer hard freezes. The screen goes black and i have to hit the power button on my laptop. My troubles started after I updated my video drivers so I tried three different display drivers and even went back to the default driver and my comp still freezes.I noticed my gpu was getting really hot, somewhere in the order of 95-100 C so i though it was a heat issue.
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Dec 20, 2011
A random times, often not long after startup/wakeup my hard drive appears to freeze. The hard drive light lights up solid, any programs accessing the drive freeze and resource monitor says the disk is "100% active" yet also says "0kb disk I/O" is occuring.After a couple of minutes it fixes itself and anything ive attempted to do during the time it was frozen all happens really quickly.The nature of the problem makes me believe its the hard drive at fault, but its smart readings are fine and ive ran the dell diagnostic tool that came with the laptop without finding any problems. Ive also done the ususal routine of updating drivers and the BIOS etc.
Specs:
Dell XPS L502x
Intel core i7 2ghz (2630 i think)
8gb ram
Nvidia GT 540m
Toshiba MK6461GSGY 640gb HDD
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Jan 23, 2013
my laptop is contiguously hanging by plugging it in?
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Nov 1, 2012
I have a HP labtop and my laptop froze all of a sudden so I did a hard restart of the computer. After restarting the computer I am no longer able to boot my computer up, the screen will go black sometimes after the log in screen. But now I do not even get the option to go to the log in screen now it just goes to the startup recovery stage. Everytime I try to fix start up I get startup repair off line following by the details of 0.00000 or something like that. The numbers are all zeros in the details but I tried other options like restoring to a previous point and I keep getting errors.
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May 19, 2012
I need the base system drivers for asus a52f.
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Jan 23, 2012
how do you reset a asus k50 back to factory settings?
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Oct 10, 2011
I have just built a new system consistsing of the following:
Asus M5A78L/USB3 AMD Socket AM3
Kingston 8GB (2x4GB) DDR3 1333MHz i5 Memory Kit Non-ECC CL9
AMD Phenom II X2 555 Black Edition 3.2GHz Socket AM3 6MB Cache
Western Digital WD20EARS 2TB Hard Drive SATAII 64MB Cache - OEM Caviar Green
Powercool 550W 80plus Certified Efficienty PSU - 1x PCI-E 4x SATA
Arctic Cooling Freezer 7 Pro rev 2 Socket 775, 1156, 1155, 1366, AM2, AM3 Heatpipe CPU Cooler
Windows 7 Home Premium 64-Bit SP1
The initial build of the system went as planned until I activated the CPU overclocker on the ASUS motherboard. When this is on the system seems to boot ok and starts to load windows but then hangs and all I get is a blank black screen.I have had to reboot and reset the motherboard to the default values to get it to work ok.
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Jan 24, 2011
this happens all the time now and becomeing annoying . I have window 7 , IE it happens on my laptop .
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Mar 7, 2011
I just installed a new ssd (X-25m) on a clients computer along with Windows 7 64bit and 8GB of RAM. The computer hangs for anywhere from 10 seconds to 30 seconds+ and sometimes just freezes up all together until I restart. Sometimes, it freezes icons and I can still use the mouse, and can double click to start a program, but it won't start up until it unfreezes, then everything I've opened suddenly opens all at once. Other times, even the mouse is frozen, and I have to wait 30s to a minute before I get it back.
Things I've tried- all Windows Updates, and updated all chipset drivers for the mobo (MSI P6N SLI Platinum)
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Mar 7, 2011
I just installed a new ssd (X-25m) on a clients computer along with Windows 7 64bit and 8GB of RAM. The computer hangs for anywhere from 10 seconds to 30 seconds+ and sometimes just freezes up all together until I restart. Sometimes, it freezes icons and I can still use the mouse, and can double click to start a program, but it won't start up until it unfreezes, then everything I've opened suddenly opens all at once. Other times, even the mouse is frozen, and I have to wait 30s to a minute before I get it back.
Things I've tried- all Windows Updates, and updated all chipset drivers for the mobo (MSI P6N SLI Platinum)
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Sep 5, 2012
My computer has been very slow of late. It seems to hang up and/or freeze (for various amounts of time) whenever I pull up any application (internet, programs, folders, anything). [code]
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Dec 22, 2011
At various, seemingly random points throughout using the computer, Windows 7 simply freezes or locks up. No BSOD or error code is given, it simply becomes completely unresponsive. The only means I have of shutting down/restarting is to hold the power button and force it to turn off.Using 32 bit Windows 7 Professional Downloaded and clean installed over XP Home a couple weeks ago Computer is an eMachines T3104 with a AMD Sempron 3100+ processor - circa 2005 In an effort to combat old hardware with the new Windows 7 and freezing, I upgraded to 2GB RAM, 430 watt PSU and an AGP 8x video card (Jaton 3DFORCE FX 5200TV) I tried to update the BIOS (currently Phoenix-Award 6.00PG) today. That program hangs up while Windows 7 continued to work. I'd love for it to be fully operational. It is not used for any gaming - online or otherwise. I use it for internet and school work (Microsoft Office, Adobe Acrobat, etc)
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Sep 27, 2012
Ill try to make this short and simple, i had same pc for around 3 years now, finally managed to ruin my first win 7 instalation by being lazy, that resulting in long needed reinstall, no problem there,But after everything was done, my pc started randomly freezing for around 1-5 mins ( depends, usually around 3 mins ) then it just comes back alive like nothing happened, sometimes video driver crashes My first thought was that my hdd finally dying on me, but after numerous test found nothing wrong on any of them and freezes doesnt always occur on hdd usage i ruled that out, some googling blamed it on new video drivers, got other ones, same, still freezing, reseted my bios to default, still same, sometimes i can turn on a game and play 2 hours straight and nothing will happen, next time i can startup movie and it will freeze 2 times in 5 mins, already reinstalled coddecs and video players i am just running out of ideas here, never had this issue before, using same windows 7, same install, same pc and all of my drivers/programs are same ones i used
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Jun 8, 2012
I just did some upgrades to my pc. Here are the current specs:
Motherboard: Crosshair V
CPU: AMD FX 6100
GPU: eVGA GTX 680 HC
RAM: 4x4GB Ballistix Tactical Tracer
PSU: Corsair 750Watt
OS: Windows 7 x64 Clean Install
HD: WDC-WD2500KS-00MJB0
Like it says above, this is a clean install. I have tested the RAM with Memtest86+ for 8 hours and found no errors. I have tested the HD with Seatools and found no errors. I have run Prime95 for hours without errors. I water cool my CPU and GPU and temps max at 37C.The OS constantly hangs, freezes, or whatever its called NONSTOP. Most of the time I'm able to move the mouse but can't DO anything with it. Eventually (within minutes) it comes back to life and does everything I'd been trying to do while it was frozen. I don't get much time inbetween freezes (a minute max between freezes). I've reinstalled the OS several times and no joy. At first I thought it was a bad motherboard, so I RMA'd it and it is still having the same issue. These freezes began happening well before video drivers were even installed (or any other drivers for that matter). It even does the same thing in SAFE MODE.from the EVENT VIEWER:
In the last hour: 19 Service Control Manager Error 7001
In the last hour: 44 amd_sata Warning 129 (this one always comes in pairs and always 30 seconds apart)
In the last hour: 169 Service Control Manager Information 7036
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Dec 5, 2012
About week ago my computer started freezing and rebooting and then hangs at bios splash screen (will stay there with nothing happening for hours if u let it) until you reboot it than it comes back fine until it does it again. The only thing I noticed is if the machine is off for a while it takes a lot longer for it to happen, If you restart it it last around 15 -20 mins.
1) Updated all drivers and checked device manger for errors.
2) checked and defragged drive C: drive (ssd)
3) checked both for events and dmp files (nothing ) made sure reporting was on
3) Ran windows mem check froze twice while testing once with both strips and once with only one strip installed
4) replaced ram
OS Windows 7 Ultimate (x64) Service Pack 1 (build 7601)
MOTHERBD Gigabyte Technology Co., Ltd. P55A-UD3
PROCESSOR 2.93 gigahertz Intel Core i7 K 875
COOLING DUAL FAN H50 LIQUID CLOSED LOOP
[code]....
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Jan 6, 2010
After recently building a custom PC, I am doing a clean install of Windows 7 (64 bit) and all goes well through the installation process (loading, expanding files, etc) except when after the 2nd restart when it starts up for the first time. It freezes or hangs on the black “starting windows” screen (the one with the new colored windows logo).
I have tried installation a number of times, including with a bare bones configuration (2 Gb RAM, 1 HDD, 1 DVD Drive, GPU, and all other peripherals disconnected) and still the same thing happens. I have also tried the process using the VGA cable instead of the DVI.
I was able to successfully install XP after failing to install Win7, so I don't think my HDD is bad. I am also using a PS/2 Keyboard
System:
CPU: Intel Core 2 Quad (Q9650) 3Ghz/1333Mhz/12MB
MBoard: Asus P5K-E
GPU: Sapphire HD 2600XT
HDD: 2 x WD 640 Gb 7200/32MB/SATA 3.0Gb/s (Caviar Black WD6401AALS)
RAM: Mushkin 4Gb DDR2 SDRAM (2 x 2Gb)
PSU: Antec NeoPower HE550w (ATX 12v)
OS: Windows 7 Ultimate (64 bit) OEM system builder pack
All components were purchased new from Newegg. I also have some peripherals: 2 DVD drives, Multi card reader, extra USB, firewire ports, wireless LAN card (although I disconnected those for the initial install attempt).
Any help or advice would be greatly appreciated. I am really at a loss to figure this one out. Could it be something to do with my video card driver? (Do I need to install that in the BIOS?)--I can see everything fine on my monitor though.
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Nov 12, 2011
heres some of the problems my computer has had:
- Frequent hangs and freezes
- Frequent BSoDs
- Had a few encounters where the computer wouldnt start up and have a long continuous beep
- I don't know how to exactly describe this, but it's like halfway through using the computer, the screen turns black like when I just on the monitor without booting the com.
System Specs
Windows 7 x64 OEM
Acer Predator G5900
Windows 7 Home Premium 64bit (6.1, Build 7601)
Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz (8 CPUs), ~2.9GHz
6144MB RAM
NVIDIA GeForce GT 330
Realtek High Definition Audio
Acer S231HL(Analog)
1920 x 1080
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Jun 11, 2012
win 7 hangs on startup and freezes or BSOD 0x000000d1 within 1 minute usually. system runs fine if I boot to safe mode.no serious hardware or software changes around the time it started happening (that i recall) I didn't use my pc much for a few days and then the first time i noticed (around June 7th, 2012) I just logged in and there was a popup saying something like windows had recovered from an unexpected shutdown and the system was really slow and then it froze. Makes me think maybe a power outage corrupted something (i'm not on a UPS) or a windows update went badly. i tried to update several drivers in safe mode but none were succesfull. Catalyst Install Manager says: "Failed to load detection driver"sfc /scannow reported no violations perfmon /report gives me...."Error: An error occured while attempting to generate the report. The system cannot find the path specified. "My oldest system restore point says June 7th, 2012 so i did restore but it still has the problem.I built the system 1-2 years ago and haven't re-installed the OS since.
specs
Manufacturer: Myself
OS: Windows 7 Ultimate x64
CPU: AMD Athlon(tm) II X4 635 2.91Ghz
Motherboard: ASUS M4A88TD-V EVO/USB3
Memory: G Skill 2GB X2 (4GB)
Graphics Card(s):
Two ATI RADEON HD 5700's in Crossfire
Sound Card: ASUS M4A88TD-V OnBoard sound
Hard Drives:
One 100GB Seagate Barracuda ST3100011A on ATA with Windows 7
Two 1TB Western Digital WD10evds-63u8b0's on SATA in RAID1 for storage
PSU: Corsair 850w
Cooling: ?? cpu at 55 celcius at Idle
Keyboard: Microsoft Wireless MultiMedia Keyboard
Mouse: Microsoft USB Optical mouse
Internet Speed: 18 mb/s
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Jul 29, 2011
i'm running Ubuntu 11.10 and its working great , lately i wanted to install windows 7 alongside Ubuntu because there's no itunes on it, the problem is W7 can detect my Hard Disk and it says a driver is required ,thought that W7 has all the sata drivers ,i've installed W7 a millions times before but never seen this message .
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Nov 19, 2011
i'm running Ubuntu 11.10 and its working great , lately i wanted to install windows 7 alongside Ubuntu because there's no itunes on it, the problem is W7 can detect my Hard Disk and it says a driver is required ,thought that W7 has all the sata drivers ,i've installed W7 a millions times before but never seen this message .
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Nov 21, 2011
I recently (about 4-5 months ago, so not very recently) upraded my system to Windows 7 64bit from Vista. Ever since then my computer has had issues where it locks up completely (unable to move the mouse, whatever sound was playing at the time loops) and a hard reboot is required in order to bring it back to order.
It usually wasn't a huge problem before, but for some reason it willl now proceed to lock-up within about 30-40 seconds of booting up the computer, after the desktop loads. I tried disconnecting my second hard-drive (I had bought a new one to install Windows 7 on, and kept the old one plugged in) but that didn't make a difference.
It seems to boot fine in safemode, but I have no idea what the problem could be.
System specs:
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Processor: AMD Phenom(tm) 9550 Quad-Core Processor (4 CPUs), ~2.2GHz
Memory: 4096MB RAM
Card name: ATI Radeon HD 5800 Series
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Nov 19, 2011
i'm running Ubuntu 11.10 and its working great , lately i wanted to install windows 7 alongside Ubuntu because there's no itunes on it, the problem is Windows 7 can detect my Hard Disk and it says a driver is required ,thought that Windows 7 has all the sata drivers ,i've installed Windows 7 a millions times before but never seen this message .
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Sep 3, 2012
I've got a new copy of windows 7 (32 bit version) I have got 4 GB ram only 3,25 in use (like I had on the XP version, running on the same PC) and after I boot up the PC I just look at the desktop, play with some random games, create and delete folders, do some little stress to the RAM or sometimes just doing nothing. The only boot that works is safe mode and its variants.
Things that I've done in the past 7 days:
-I checked RAM integrity - no errors
-Everything is up to date (drivers, everything) - it hanged/froze even with a fresh copy of Windows 7
-I use wireless if that is a problem, found some errors about it and will post them after this list
-enabled services and disabled them VIA msconfig (toying around I found out that it WONT CRASH with any internet service on normal mode)
-I checked Windows 7 compatibility and it's 100% compatible
-Tried to update BIOS but I don't think it will solve anything anyways
-Used dozens of registry cleaners (CCleaner and lots; lots more) - still nothing
-Put a second HDD on my machine with Windows 7 same version, it still crashed, but on the second machine the second HDD works great.
Event 7001: The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
Event 10005: DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
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Jun 8, 2012
i have new asus laptop and wish to SET a hard disk password HOW?
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Jul 15, 2011
from time to time the screen freezes for several minutes. what to do (no hardware problem)
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Jul 27, 2012
I have windows 7 on an AMD processor computer, it's a new computer with some upgrades. I'm trying to delete a folder on my external hard drive and it gives me this error message despite the fact that I am the administrator. You require permission from S-1-5-21-3908285926-3313324932-2694402914-1000 to make changes to this folder.
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