Remote Assistance Shortcuts
Jan 17, 2007
Remote Assistance in Windows Vista is a great tool that is ofter overlooked and forgotten about. When it is actually used, it can be very valuable when trying to troubleshoot issues and demonstrate how to do a task to remote users. I find it very helpful when trying to assist my parents when they have a computer issue. Instead of trying to blindly walk them through something on the phone, I can connect to their computer and show how since remote assistance allows them to see what I am doing.
In Windows Vista Remote Assistance has been greatly improved and now has many command line parameters that make it easy for administrators to create shortcuts for their users. Check out the sections below for various Remote assistance shortcuts: ...
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Jun 23, 2008
i am new to vista and i am using remote assitance to set up a friends comp, i have tried every way to establish a connection to their computer through remote assistance but i keep getting connection could not be established as remote user may have clossed the sessio, when the remote computer is awaiting connections, all firewalls have been disabled and the right ports open when enabled
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Feb 6, 2009
I'm puzzled about something that should be really simple. I'm trying to provide Remote Assistance to someone who has Windows XP, and my PC is running Vista x64, but after making a connection I get a message saying that the other person is away from the computer and did not respond. This message is wrong, because the prompt never pops up on the other end. When I try connecting from the same network using my laptop which is running Windows XP, I am able to successfully connect and control their desktop.
While searching the web I read conflicting things. On the one hand some people say to tweak the Vista auto-tuning setting. That doesn't do anything to fix it. On the other hand, another message says that remote assistance from Vista to XP is not possible. Well if it was not possible then why doesn't Microsoft pop up an error message that says it's attempting to connect to an incompatible operating system? Why instead is there an error message saying that the person didn't respond? Seems like a bug to me..........
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Oct 1, 2009
"You cannot use Remote Desktop Connection to connect to remote computers running Windows XP." However, I noticed that Vista has Remote Assistance as well as Remote Desktop. So, mainly I want to know how to set up Remote Assistance on his PC (with XP) and Remote Assistance on my PC (with Vista). So, what are the step-by-step instructions for setting up Remote Assistance on his PC and on my PC?
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Jun 17, 2008
A friend needs me to help troubleshoot an application on his Windows Vista machine. I have an XP machine, and both of happen to use routers at home (he lives in a different city), and neither of us have unique IP addresses, just local IP addresses and the address of our routers. Connecting to each others machines is therefore a bit tricky.
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Mar 23, 2008
If I am remotely assisting another computer, and they are having to lower their firewall to let me in, can hackers more easily access their computer? I don't want to jeopordize their system.
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Dec 27, 2007
I was wondering if it was at all possible to set up Vista Remote assistance so that you don't have to send out and invite every single time you want to use it?
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Jun 7, 2008
When I try to hookup (an e-mail received) "Remote Invitation" (.msrcIncident) from my Vista (Business) to my Vista (Home Premium) machine (from where the invitation originated) it is not received. The Business Vista machine accepts the correct password but I do not even get a dialog on the Home Vista box asking for permission to let somebody access the system. I get a dialog "Remote Assistant Cannot Make the Connection"......
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Jul 29, 2009
my computer is unable to establish the connection.
Both computers are running Windows Vista Home Premium
Both computers are behind a firewall router
Having done some reading on this over the last couple of days, it **seems** the following configuration changes will make this work;
1) Configure Windows Firewall by enabling Remote Assistance as an exception
2) Enable Remote Assistance from the "Remote" tab under "System Properties"
3) Ensure the device network is set "Private" under Vista "Network and Sharing Centre"................
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Jan 14, 2009
When I attempt to open a Remote Assistance Invitation via email, it tries to open in Dreamweaver. See attached. When I do try to open it this way I just get a page of jibberish. I've tried to open the file with Internet Explorer, Notepad, and the remote assistance executable (msra.exe) but no luck. how to go about changing this to the corrrect application?
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Jul 3, 2008
cannot log on to Windows Live messenger at all. We have done disk cleanup, deleted cookies and temp and temp internet files. I can log on to her WLM account from my machine, but all she gets is "Cannot sign you on at this time" messages. So, I though I'd try TeamViewer. Works here on my LAN, works from here to my daughter's machine 150 miles away. When she clicks on the customer exe, she gets a window up saying "No connection to the Internet" and the ID box shows the local IP and no password. I'm stumped as to what might be causing this. She can surf the internet, download files, send emails, etc etc but NOT log onto WLM or use TeamViewer.
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Jul 14, 2009
ok so my neigbor is really crap at computers,right so im sick of driving to his house so i tried to set up "remote assistance" but i can seems its not possible for the PC's to find each other i dont know how but i start it up and bang 30s later to connection? im scratching my head cause i actually called micrisift (idiots) and the tech guy actualy said he dosnt know whats wrong (isnt that against policy to admit the dont know wtf is going on?)
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Mar 12, 2010
FIRST, the connection is being made over the internet, with an invitation and password, not within a local network.
SECOND, we can successfully make a Remote Desktop connection to each of the computers involved. If we can successfully configure Remote Desktop, then why not Remote Assistance, which uses some of the same communications protocols?
THIRD, we can succesfully communicate with Windows Live Messenger. However, if we choose the remote assistance option with the same contact, we cannot connect. Ironically, the connection appears solid in that one contact successfully sends a request and the other accepts the request, but the connection always times out or fails. The dialog suggests that the other user may have closed the Remote Assistance session, but they have not..........
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Feb 9, 2009
I have Vista Ultimate, where do I find the remote assistance program, I don't find it on the start menue anywhere, (of coarse I do wear trifocales). I have it in live messenger but it must be on windows start menue somewhere
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Jun 16, 2009
I have an issue with Remote Assistance whenever someone sends me an invite through live I accept and it never launches the next window for me to see there screen and they never get the prompt. What I Have found thus far is that after a reboot it usually works and when it doesnt work I find msra.exe running in processes and as soon as I end the task it then comes up. This only happens on my Vista 64 Bit Ultimate Copy and doesnt happen at all with 32 Bit. I have DMZ on both firewalls off as well as on the PC and same results. and it is driving me crazy although I have a work around for the time being even though it is annoying
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Mar 23, 2008
Does anyone know how to configure Vista so that if a Remote Assistance session end ths client being remotely controlled screen locks? Secondly - do you know how to configure the remotely assisted Vista desktop to automatically allow the remote controller UAC control? (the remote controller user will be a member of the local admin group on the controlled PC.)
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Mar 22, 2009
I'm running Vista Home Premium 64 bit on a new HP pavilion laptop. I'm trying to log into my work system remotely. The error I'm getting is "This computer can't connect to the remote computer. Remote desktop cannot find the remote computer. Type the computer name or IP address again, and then try connecting" I've tried the help desk at work, they say they know there has been issues with people loggin in with Vista, but its been resolved. But they have not actually been able to help me log in. They are running Windows NT.
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Sep 8, 2009
I am stumped as to an issue I am having using remote desktop. I have several machines in the office that have been using RD for a while without issue. All are XP SP 3 machines. I have a new Vista Ultimate machine that I am trying to remote to with an XP machine. I have set up RD on the Vista Machine, Firewall is checked, forwarded to the correct port, set the port rule on the router...all the typical issues I am aware of. Everytime I try to connect I get "This computer can't connect to the remote computer. Try connecting again. If the problem continues, contact the owner of the remote computer or your network administrator." I can ping the Vista machine and I can remote from the vista machine to any RD enabled machine.
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Mar 17, 2010
Recently, i've modified a little bit of my registry key In the HKEY_LOCAL_MACHINE Software Policies Microsoft Windows NT SystemRestore i've deleted two keys which is DisableConfig and DisableSR which i known that i deleted it because it says that can solve the system restore creation that disable by group policy after i deleted it, i can create system restore manually which i can't previously The problem is, after i deleted the value, the system restore points manually deleted too whenever i reboot the system, now my pc don't have any system restore point at all I've recreated the DisableConfig and DisableSR value, but it didn't works.
OS : Vista home premium 32Bit
Memory: 4GB
Graphic card: 255mb dedicated memory
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Jul 23, 2008
i left my son on the pc when i came back on half my desk top icons had changed to adobe icons
when i clicked on say outlook it tried to open with adobe
the only short fix was to uninstall adobe then all my icons went back to normal
then i tried reinstalling adobe reader and most of the desktop icons changed back to adobe icons.
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Mar 23, 2008
I'm having trouble with shortcuts not working (not doing anything) in Vista. About as much as I can explain is that shortcuts with greyed out fields don't work, but shortcuts with all the fields editable work fine.
Examples below.
Works:
[url]
Doesn't Work:
[url]
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Apr 25, 2009
For some reason my shortcuts have program icons on them. I used a Windows teaking program awhile ago to remove the shortcut arrows and I dont think thats the problem cause' its been fine until now.
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Apr 14, 2008
How do you create a desktop shortcut to an internet web page in Vista? It doesn't seem to work like XP did, which was quite straightforward.
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Aug 9, 2008
every time I right-click on a shortcut on my desktop, my windows explorer passes out and goes in autorestart (the explorer.exe, not my pc ^^) it's been happening for quite a while and is really giving me headaches!
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Apr 7, 2010
Under the adminstrator log in, all the shortcut images are showing under "all Programs" under the start menu. Under all other user log in's, there is a blank file image(white square) with an arrow. I can not access the program when click on the white square. Also, the shortcut tab is missing under properties. I recently used wipedrive(lost restore cd) to restore the system to original factory condition.
Some items require me to find the file location to reinstall. I tried the rebuild icon tutorial, the file associations, retore vista shortcuts/icons & the default program options. Nothing has worked. Also, I noticed when I try to open another window in internet explorer it says "can not display page". It use to say something to the effect "open tab tutorial".
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Mar 25, 2009
If i download acrobat reader allshortcuts of exe files opens with acrobat reader
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Mar 28, 2009
I have VISTA HOME PREMIUM 64 bit O/S. Is there a way I can create shortcuts on my desktop without having the arrows showing? I tried Shortcut Manager, but that is only working for 32 bit systems. I searched for a 64 bit version but unable to find it.
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Apr 20, 2008
Some of the shortcuts on my desktop don't display properly, and display as a generic icon instead of the correct one. This is strange because I had specifically moved those shortcuts to C:UsersPublicDesktop and they all display fine on all users' desktops but mine.
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Jun 3, 2008
we are a college and we have a multiple user platform, but in our labs we have shortcuts on the desktop to all of the school's subscriptions, like MyItLab, and Courseport etc. I have created these as a favorite in IE7 and cannot right click and send to desktop a shortcut! We need the shortcuts to show, and we need them to show for all users. At this point, I cannot get them to show for any user including myself that has admin priveledges!
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Jun 13, 2008
Is there a way to get into user's desktops to remove program shortcuts? I don't want to install programs "only for this user" however I don't want the shortcuts for my kids either.
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Apr 19, 2010
I have recently found that my desktop shortcuts no longer work. When I double click I get a list (a very short list) of programs which might be used to open a particular software. It then looks to know if I want to save this program. It can then run it perfectly. One annoying aspect is that I am not able to get accessories within Programs. I use Paint quite a bit and it is now no longer available to me.
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