Remote Assistance, NAT And Firewall/Routers
Jul 29, 2009
my computer is unable to establish the connection.
Both computers are running Windows Vista Home Premium
Both computers are behind a firewall router
Having done some reading on this over the last couple of days, it **seems** the following configuration changes will make this work;
1) Configure Windows Firewall by enabling Remote Assistance as an exception
2) Enable Remote Assistance from the "Remote" tab under "System Properties"
3) Ensure the device network is set "Private" under Vista "Network and Sharing Centre"................
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Jun 23, 2008
i am new to vista and i am using remote assitance to set up a friends comp, i have tried every way to establish a connection to their computer through remote assistance but i keep getting connection could not be established as remote user may have clossed the sessio, when the remote computer is awaiting connections, all firewalls have been disabled and the right ports open when enabled
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Jun 18, 2009
Are there routers that make it possible to connect from a remote location (e.g. open Wi-Fi somewhere) via VPN without my home PC being ON?
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Feb 6, 2009
I'm puzzled about something that should be really simple. I'm trying to provide Remote Assistance to someone who has Windows XP, and my PC is running Vista x64, but after making a connection I get a message saying that the other person is away from the computer and did not respond. This message is wrong, because the prompt never pops up on the other end. When I try connecting from the same network using my laptop which is running Windows XP, I am able to successfully connect and control their desktop.
While searching the web I read conflicting things. On the one hand some people say to tweak the Vista auto-tuning setting. That doesn't do anything to fix it. On the other hand, another message says that remote assistance from Vista to XP is not possible. Well if it was not possible then why doesn't Microsoft pop up an error message that says it's attempting to connect to an incompatible operating system? Why instead is there an error message saying that the person didn't respond? Seems like a bug to me..........
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Oct 1, 2009
"You cannot use Remote Desktop Connection to connect to remote computers running Windows XP." However, I noticed that Vista has Remote Assistance as well as Remote Desktop. So, mainly I want to know how to set up Remote Assistance on his PC (with XP) and Remote Assistance on my PC (with Vista). So, what are the step-by-step instructions for setting up Remote Assistance on his PC and on my PC?
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Jun 17, 2008
A friend needs me to help troubleshoot an application on his Windows Vista machine. I have an XP machine, and both of happen to use routers at home (he lives in a different city), and neither of us have unique IP addresses, just local IP addresses and the address of our routers. Connecting to each others machines is therefore a bit tricky.
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Mar 23, 2008
If I am remotely assisting another computer, and they are having to lower their firewall to let me in, can hackers more easily access their computer? I don't want to jeopordize their system.
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Dec 27, 2007
I was wondering if it was at all possible to set up Vista Remote assistance so that you don't have to send out and invite every single time you want to use it?
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Jan 17, 2007
Remote Assistance in Windows Vista is a great tool that is ofter overlooked and forgotten about. When it is actually used, it can be very valuable when trying to troubleshoot issues and demonstrate how to do a task to remote users. I find it very helpful when trying to assist my parents when they have a computer issue. Instead of trying to blindly walk them through something on the phone, I can connect to their computer and show how since remote assistance allows them to see what I am doing.
In Windows Vista Remote Assistance has been greatly improved and now has many command line parameters that make it easy for administrators to create shortcuts for their users. Check out the sections below for various Remote assistance shortcuts: ...
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Jun 7, 2008
When I try to hookup (an e-mail received) "Remote Invitation" (.msrcIncident) from my Vista (Business) to my Vista (Home Premium) machine (from where the invitation originated) it is not received. The Business Vista machine accepts the correct password but I do not even get a dialog on the Home Vista box asking for permission to let somebody access the system. I get a dialog "Remote Assistant Cannot Make the Connection"......
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Jan 14, 2009
When I attempt to open a Remote Assistance Invitation via email, it tries to open in Dreamweaver. See attached. When I do try to open it this way I just get a page of jibberish. I've tried to open the file with Internet Explorer, Notepad, and the remote assistance executable (msra.exe) but no luck. how to go about changing this to the corrrect application?
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Jul 3, 2008
cannot log on to Windows Live messenger at all. We have done disk cleanup, deleted cookies and temp and temp internet files. I can log on to her WLM account from my machine, but all she gets is "Cannot sign you on at this time" messages. So, I though I'd try TeamViewer. Works here on my LAN, works from here to my daughter's machine 150 miles away. When she clicks on the customer exe, she gets a window up saying "No connection to the Internet" and the ID box shows the local IP and no password. I'm stumped as to what might be causing this. She can surf the internet, download files, send emails, etc etc but NOT log onto WLM or use TeamViewer.
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Jul 14, 2009
ok so my neigbor is really crap at computers,right so im sick of driving to his house so i tried to set up "remote assistance" but i can seems its not possible for the PC's to find each other i dont know how but i start it up and bang 30s later to connection? im scratching my head cause i actually called micrisift (idiots) and the tech guy actualy said he dosnt know whats wrong (isnt that against policy to admit the dont know wtf is going on?)
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Mar 12, 2010
FIRST, the connection is being made over the internet, with an invitation and password, not within a local network.
SECOND, we can successfully make a Remote Desktop connection to each of the computers involved. If we can successfully configure Remote Desktop, then why not Remote Assistance, which uses some of the same communications protocols?
THIRD, we can succesfully communicate with Windows Live Messenger. However, if we choose the remote assistance option with the same contact, we cannot connect. Ironically, the connection appears solid in that one contact successfully sends a request and the other accepts the request, but the connection always times out or fails. The dialog suggests that the other user may have closed the Remote Assistance session, but they have not..........
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Feb 9, 2009
I have Vista Ultimate, where do I find the remote assistance program, I don't find it on the start menue anywhere, (of coarse I do wear trifocales). I have it in live messenger but it must be on windows start menue somewhere
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Jun 16, 2009
I have an issue with Remote Assistance whenever someone sends me an invite through live I accept and it never launches the next window for me to see there screen and they never get the prompt. What I Have found thus far is that after a reboot it usually works and when it doesnt work I find msra.exe running in processes and as soon as I end the task it then comes up. This only happens on my Vista 64 Bit Ultimate Copy and doesnt happen at all with 32 Bit. I have DMZ on both firewalls off as well as on the PC and same results. and it is driving me crazy although I have a work around for the time being even though it is annoying
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Mar 23, 2008
Does anyone know how to configure Vista so that if a Remote Assistance session end ths client being remotely controlled screen locks? Secondly - do you know how to configure the remotely assisted Vista desktop to automatically allow the remote controller UAC control? (the remote controller user will be a member of the local admin group on the controlled PC.)
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Feb 25, 2009
i need a way to connect to my home computer from school but the firewall is restricting incoming connections from RDC so i cant get any feedback. I have admin access (dont ask) and have disabled the local firewall but it still blocks the connection so the firewall on the server must be blocking it. Is there software I could install like logmein which would let me do it but doesn't need a webpage to use (logmein.com) and doesn't get stopped by a firewall?
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Oct 7, 2009
novice on routers and comcast
What type of router do I need for comcast?
How do I hook two computers up?
How do I secure my cable modem from hackers?
How do I secure my cable modem from people who intentionally or
unintentionally grab my service?
I need this is simple terms.
I think the computer we are getting is a Vista and the other computer
will have xp. Vista will be the one that get priority.
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Oct 8, 2009
I just got my Wii back yesterday. I had to send it off for repair because my son (3 years old) decided to put in some playing cards and a box top lid. My problem is that before I sent it off for repair I could connect to internet just fine. Now I can connect as before because my routers wireless security is disabled. I set up the router that way on purpose. Now I want to enable the wireless security, WAP Personal, which I did and reconfigured all laptops, everybody can connect. Now, when the Wii tries to connect I get error code 51030...that tells me that there is now WI-Fi access for it to pick up. If I disable wireless security it connects just fine. So, How do I keep my wireless WAP personal enabled and still be able to have the Wii connect as well.
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Apr 1, 2009
I'm trying to be as brief as I can...I just built myself a new Vista Ultimate with SP1 system to take the place of my previous entertainment system, Windows XP Media Center Edition 2005. In my home network, the Entertainment System box is my gateway to the internet, via a dial-up connection. I'm in an area where I can't get DSL or cable. I've successfully used ICS on 3 different Windows builds over the years, from Win98 to WinME to WinXP, all setup on the WAN port of routers. This effectively isolates the Windows box running ICS from the other two computers I run on the LAN. My WAN IP range is thus controlled by the DHCP service built into ICS, and I'm free to use anothe IP range on my LAN instead of 192.168.0.x that ICS assigns. There is only this system with it's dial-up connection on the WAN side; the system is essentially behaving like a slow DSL modem.
Here's the problem: my brand new Vista Ultimate entertainment system will not talk reliably to any of the 3 routers I've tried, on EITHER LAN OR WAN! 2 of the 3 routers I have used with my previous XP-based entertainment system, and they behave just fine. What is it about ICS in Vista that is preventing me from even accessing the setup for my routers? I've tried turning off Windows firewall, disabling IPv6 and Network Discovery, etc. until I'm blue in the face, but nothiing helps. Even if I connect Vista to the LAN side and set proper static IP to reach router configuration, I'm denied! I bought a new Belkin wireless N router today, thinking it HAS to be a compatibility issue, but even this "Vista ready" router will NOT let me even configure it using the Vista OS. I sure hope someone can give me some answers that help me understand. I hate to think I might have to put my XP Media Center box back in the dial-up sharing position just to get my internet connection back to my other computers again....
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May 19, 2008
I am using Vista ultimate with a new Canon LBP2900I laser printer. If I print with the windows firewall turned on it takes an age ti get a print out, if I turn off the firewall it prints stright away. All the drivers are up to date. In the firewall exceptions the printer is listed and ticked
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Mar 22, 2009
I'm running Vista Home Premium 64 bit on a new HP pavilion laptop. I'm trying to log into my work system remotely. The error I'm getting is "This computer can't connect to the remote computer. Remote desktop cannot find the remote computer. Type the computer name or IP address again, and then try connecting" I've tried the help desk at work, they say they know there has been issues with people loggin in with Vista, but its been resolved. But they have not actually been able to help me log in. They are running Windows NT.
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Apr 21, 2009
Windows Vista Basic sp1. Im using a 3rd party firewall program. In Administrative Tools---Services it shows Windows Firewall status as Started. But, in Security Center it shows my 3rd party firewall being On but Windows Firewall being off. Also, in Administrative Tools---Windows Firewall with Advanced Security is showing Windows Firewall being on in Domain Profile. Is this normal? Why would one show Windows Firewall as On and another show it as Off?
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Sep 8, 2009
I am stumped as to an issue I am having using remote desktop. I have several machines in the office that have been using RD for a while without issue. All are XP SP 3 machines. I have a new Vista Ultimate machine that I am trying to remote to with an XP machine. I have set up RD on the Vista Machine, Firewall is checked, forwarded to the correct port, set the port rule on the router...all the typical issues I am aware of. Everytime I try to connect I get "This computer can't connect to the remote computer. Try connecting again. If the problem continues, contact the owner of the remote computer or your network administrator." I can ping the Vista machine and I can remote from the vista machine to any RD enabled machine.
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Mar 17, 2010
Recently, i've modified a little bit of my registry key In the HKEY_LOCAL_MACHINE Software Policies Microsoft Windows NT SystemRestore i've deleted two keys which is DisableConfig and DisableSR which i known that i deleted it because it says that can solve the system restore creation that disable by group policy after i deleted it, i can create system restore manually which i can't previously The problem is, after i deleted the value, the system restore points manually deleted too whenever i reboot the system, now my pc don't have any system restore point at all I've recreated the DisableConfig and DisableSR value, but it didn't works.
OS : Vista home premium 32Bit
Memory: 4GB
Graphic card: 255mb dedicated memory
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Apr 16, 2008
My firewall gives me this error message when i try to set it on. "Windows cannot start the Windows Firewall service." I have just installed SP1 but the problem started before that.
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Aug 13, 2009
Looking for help with remote desktop (?).
I live in a different state than my mother, but would like to hook up and take care of her issues from time to time from my location.
It has to be less frustrating than trying to do it over the phone
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Aug 22, 2009
I have a vista home premium sp1. Under Remote Settings, I see Allow this computer to be controlled remotely option checked but I don't see the screen for Remote Desktop (control / management). UAC is turned on. How come?
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Jul 5, 2008
Been experiencing a weird problem the last couple weeks after 6+months of easy remote access to my Vista client via my Windows Home Server. It started when I was using a remote connection on 6/19 and an update came through as I was actively using it. The connection "broke" and I went to log back in. Problem is that I no longer see my usual Vista log-in screen! I can properly log in to the MSS server, access Photo WebShare, see photos in WHIIST, see a (very preliminary) ASP.NET web page, log in to the server, access shared files and "see" my list of clients. BUT, when I try to access the Vista client (the only one that can be remotely accessed) I do not see my normal log-in screen when I am remote. If I go in locally using the IP address then all is normal.
Normally I would see a screen giving me two userids to choose from: John1 & John2. (Guest is disabled, John1 has Administrative privileges, John2 does not.) This is what I see on a local/IP connection but if I go in remotely (or through a loop-back) with the name then I see "Administrator" and "Other". When I go to the other selection I am allowed to enter name and ID but nothing works. Using John1 I get "invalid password" errors. Using John2 I get messages telling me it is not in the correct group for remote access. I created a John3 ID (administrative) to see if that would work, but it doesn't. Initially I thought it was something in the Vista user setups but that makes no sense as I can get in locally with IP addressing. I do not see anything obvious blocked in my Firewall (Windows Live OneCare) of in my router (Linksys WRT-54G v1.1) but those are my current areas of focus. It is almost like I am trying to log into a different client than my own. And it is definitely frustrating. Anyone know what's going on here?
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May 30, 2008
I am trying to connect to my Vista Ultimate 32 machine from an XP Professional machine. I can't get a connection or even an attempt at a connection. Here is what I've tried so far.
- I turned off the Windows firewall.
- I am connecting from another computer inside my network.
- I have tried both the (less secure) and (more secure) options in the Remote desktop area.
- I have tried to telnet to my machine to port 3389 and it fails to connect.
- I can ping the machine, see shared directories and connect to remote management.
- I have turned on all services having to do with remote access and terminal services.
So just clarify, it isn't a router issue, I am just trying to connect from one machine to another inside my network. Once I get that working, I will setup the router. I have been searching around for a while trying to find the answer to this problem. I have seen a hundred posts related to this topic but they all seem to end to at "try to telnet to port 3389" with no further responses
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