Microsoft Refusing To Support Retail?
May 1, 2008
Microsoft says they will give support during "warranty period"- I opened a support request and after a few basic suggestions Microsft is now not responding to my requests for assistance. I last heard from their "escalation engineer" on 4/22 and today is May 1; I've sent him thee emails and he has not responded. Their basic suggestions- "make sure the phone line is plugged into the fax modem" and "try a reinstall-in-place" -solved nothing. I'm basically getting to understand it is a problem with RPC Server permissions, somehting I've found myself in the Microsoft Newsgroup and the Knowledge Base. And if I could find it, I gotta wonder why the Microsoft "support professional" couldn't suggest it.
I paid $360 for Vista- and they are not answering my support emails. This is BAD SERVICE. Nobody cares. My home PC is Vista, but I sure as hell am not going to use Vista for my corporation. That's right, I run a business. And this little episode is going to ensure that my staff and I work to move EVERYTHING to Open Source platforms; I've NEVER had this kind of trouble getting a Linux issue resolved- and my copy of Ubuntu was FREE as opposed to the $360 I paid for Vista!
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Sep 26, 2008
I have a retail copy (Not OEM) of windows vista ultimate on a laptop recently installed.
I've come across a problem which i cannot find an answer to on the web. As i've only just purchased and installed the OS i've decided to contact microsoft help and support.
inputting my product ID for a retail copy (Not OEM), microsoft help and support states, "No charge support is not available from Microsoft.
The product ID indicates that this product may be supported by your computer manufacturer. Contact your computer manufacturer for support or select a different support option below."
If anyone is interested the problem i'm contacting help and support regarding is you cannot send your bitlocker recovery password or EFS certificate to the bitlocker website via the control panel utility.
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Oct 31, 2009
Microsoft Answers is a place for consumers to easily find and share information contributed by peers, technical enthusiasts, Microsoft Most Valuable Professionals and customer support experts. Real people provide real answers to help you get the most from your software.
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Nov 16, 2008
In August IE8 Beta 2 was released in English, German, Japanese, and Simplified Chinese, and in September Microsoft released support for 21 more languages. Microsoft officially set the deadline for the final version for later this year, and left it at that. We noted in September that, according to the IE8 Beta 2 support page, prerelease versions of IE8 would no longer be supported come November 1, 2008, suggesting that the final version would arrive this month. We've noticed, however, that this date has been recently changed to December 31: Free unlimited installation and usage support is available for Internet Explorer 8 pre-released versions, but only for North America English customers. This support for Internet Explorer 8 pre-released versions is valid until December 31st, 2008. Full Story: IE8 delayed? Microsoft extends support cutoff for IE8 betas
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Aug 6, 2009
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Dec 1, 2009
I got a new Acer Aspire M3800-U3802A desktop machine and I updated everything in Vista HP SP1 OEM. However, I did not get its IE8 since it was optional and I didn't want it yet. It does not offer me a SP2. Why is that? I read it can be picky on drivers and stuff, but which ones? Do I really have to get every driver and updates from Acer.com? I know I can get the stand alone SP2, but I would like to know why Windows Update is refusing to give me SP2.
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Apr 16, 2009
Can someone advise as to why Windows Mail may be refusing to quote orig mssgs with indented >'s despite selecting that it do so in Options?
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Sep 20, 2008
I have a new laptop that I got from Dell and want to do a 100% clean Vista install on it. I have the DVD that came with it to restore vista, which I don't want to use because of all the extra crapola that it installs. I also have an x32 Vista DVD that came with my VIsta Upgrade retail package. My question is - since I have the serial number that came with the laptop, will it work with the retail DVD even though it's an OEM serial?
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Mar 23, 2008
if i can install Vista 64bit home premium using my friends OEM dvd but my RETAIL dvd key as i only have the 32 bit version and would like to use the 64bit version? will the OEM 64bit version be any differant than the RETAIL version as im using a retail dvd key?
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Mar 26, 2008
does anybody know if i can install Vista 64bit home premium using my friends OEM dvd but my RETAIL dvd key as i only have the 32 bit version and would like to use the 64bit version? will the OEM 64bit version be any differant than the RETAIL version as im using a retail dvd key?
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Jul 7, 2008
I have a Sony notebook that came with Vista Business OEM from Sony. I have upgraded it to SP1 and have added various updates since then. I have a retail Vista Ultimate license/DVDs and a retail Vista Ultimate + SP1 license/DVDs. What's the least problematic way to take what I have and end up with the Sony notebook running Vista Ultimate SP1? Is it even worth it?
I don't want to do the Anytime Upgrade since the full retail licenses I have are already paid for. I'm a little leery because so much of the stuff Sony installs seems very fragile. (For instance, I don't want the TPM code tipping over.) I'm also really leery about uninstalling SP1, in part for the same reasons plus there have been many updates and changes since then.I had mentally reserved the SP1 license for the next desktop I build (Nehalem/Bloomfield X58?) and had hoped to use the slipstreamed DVD to avoid having to build that one and then immediately go install SP1. OTOH, if there is a way to get a pair of unkeyed Vista+SP1 edition DVDs as replacement or SP media--that I can use with my pre-SP1 retail key--I would consider that.
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Aug 9, 2009
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Jan 22, 2010
We just receive some volume license keys for Windows 7 (I'd ask this on a Win 7 NG but I can't find any). Due to a delay in receiving them, I had to install Win 7 Pro on one PC using a spare retail DVD and product key. Is there a way to convert this retail installation to use the Volume License product key without having to reinstall everything using the VL DVD and key?
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May 19, 2008
How do you upgrade from Premium to Ultimate if the Premium version number is newer than the Ultimate version number? When I try the upgrade to the Ultimate DVD, the install says that the Premium install is a "newer operating system" and then only allows a clean install, which isn't much fun. Is there any way to tell the install to ignore the version numbers and just do it?
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Nov 9, 2008
What's the difference between an OEM and Retail version of Vista? I know that an OEM version is the one the computer manufactor gives to you, but is there a real difference?
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Jun 23, 2008
I know that retail versions of Vista Ultimate come with media for both 32-bit and 64-bit installation and that the same product will work for either. Machines that are purchased with Vista pre-installed come with either 32-bit or 64-bit versions, but there is no way to change from a 32-bit version to a 64-bit version, ever if you have 64-bit hardware. The COA on the bottom of the machine says Vista Ultimate, but does not say 32-bit or 64-bit. I have been told that you can reinstall Vista onto machines that originally came with OEM versions of Vista using retail media and activate using the OEM-supplied product key. (This is different from XP, where retail disks will not activate using OEM product keys). My question is whether I can install Vista Ultimate from a retail 64-bit DVD (that is licensed onto a different machine) and activate using the OEM key and whether or not Microsoft thinks this is a legal use of their product.
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Feb 8, 2008
Couldn't really tell from the Repair Install tutorial, so which retail version of Vista do I need to purchase, so that I can perform a repair install, via "upgrade" of Vista? As I look at my OEM Home Premium disk, it has the options to install ALL versions of Vista, so does that mean I could buy the cheapest retail version, use it and perform a repair install of my OEM version, by simply selecting the correct OS as per your "Repair Install" tutorial, and then go from there?
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Apr 7, 2009
What is a difference between the factory installed version and the retail version of Vista home Premium?
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Apr 12, 2008
I have received a message in Problems and Reports in the Control Panel telling me I am using a Beta version of Vista, which I am not.
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Nov 6, 2009
im hving sever isues with my pc and thinking about geting Winows 7 to see if it helps. what is the difrnce between OEM 64bit And retail??? also is ultimate worth the money for it??? or is home preum good. i used the compatabilty tool and say i can run 64bit if i fromat and fresh inatall.
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Sep 20, 2009
I cannot send or recieve emails, In my accounts set up i have said my incoming server name is pop.microsoft.com and outgoing as smtp.microsoft.com.
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Oct 17, 2009
I was using Microsoft Outlook Express as my mail client. Then Microsoft advised users to update to Windows Mail since they no longer supported Outlook Express..so I did. Now Microsoft is directing users to install Microsoft LIVE Mail? What is the difference between Microsoft Mail (which I am running) and Microsoft LIVE Mail....and, why would a user run LIVE over MAIL?
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Mar 28, 2009
I Just want to know why my screensaver doesn't work using a Microsoft wireless laser mouse, also microsoft wireless keyboard, windows vista.
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Jul 8, 2008
I have just built a new computer using Vista Ultimate x64 and a single GTX 280 on a 790i motherboard. I play Everquest a lot and find that when I try to load it I get a message that no 3D devices found. Going into dxdiag I discover that there are no DirectX features available. I am using nVidia driver 7741. I had to also download directx 9 to run the game. What can I do to get 3D support? My device manager recognizes my card. I'm lost here.
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May 17, 2008
I went to upgrade from 32 bit Ultimate to 64 bit., after the Windows files loaded I received a screen that said my CPU would not support 64 bit. I have a ASUS P4C800-E-Deluxe mother board with a Socket 478. My current CPU is an Intel Pentium 4 3.00 GHZ. Can anyone tell me what CPU I need to get to support 64 bit or if its just a BIOS adjustment that is needed?
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Apr 5, 2008
Little problem here with Help and Support. When click Start Orb and then Help and Support nothing happens. Using Windows Vista Premium 32 bit. Anyone have a solution for this problem?
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May 18, 2008
When I open Windows Help and Support it no longer goes to the home page and I get a message in the Help and Support Window stating: "This content under construction We were unable to retrieve the requested topic."
The other profiles on my Vista Home Premium system have properly working Help and Support. I think it is not longer pointing to the correct page but am not sure how to fix the issue.
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Jun 13, 2009
I upgraded to 64 bit vista home premium about 3 weeks ago. When I entered the id for email support it said the product had expired so I have to pay $59.00 for support. I think that's a ripoff. My 32 bit disk is working just fine. The 64 bit is a new system and less than 90 days old.
Have had access denied error since creating the 64 bit when trying to set a restore point. I've tried everything I can find on the web including all Microsoft news groups. The 32 bit and 64 bit disks are pretty much Identical in content, programs. I suppose I can at least return the 64 bit update disk for $10.00 refund?
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Oct 9, 2009
Pretty strange that I couldn't find one google result about WHERE a USB 2.0 port is, everything is "how do I know I have USB 2.0" and not actually where they are on the computer. Some may say well, just plug in a USB 2.0 usb and see what happens.
However my USB Drive has ALWAYS been saying I'm plugging it in in a port that does not support USB 2.0. I've done this at my college and the same bs occurs. This does not occur for any of my USB drives, not even my 16G one. Should also mention that whenever I try to access the USB drive, it says "Drive E not formatted, would you like to format it now?" Obviously I click no. This by the way has nothing to do with my recent virus issues. This particular USB drive has been like this for years now.-
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Dec 16, 2009
I have a system with 64 bit vista premium.I was not able to install all the softwares available as they were 32 bit compatible. So i installed 32 bit vista in my system.Now i am not able to access the registry.
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Jan 2, 2009
Im on an HP530 with Vista Home 32bit. I wanted to see some videos on my TV (Sony Trinitron XBR) which is "kinda" old and does not sport a VGA in connection. I bought a VGA to RCA cable and got it today so I connected the male VGA to the computer and the RCA to the TV and the laptop is not recognizing anything. Am I missing something? The VGA-RCA cable ALSO has a SVideo female and also tried that one. I already clicked the windows key+x to add it manually thru the "mobility" settings.
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