No Charge Support Is Not Available From Microsoft
Sep 26, 2008
I have a retail copy (Not OEM) of windows vista ultimate on a laptop recently installed.
I've come across a problem which i cannot find an answer to on the web. As i've only just purchased and installed the OS i've decided to contact microsoft help and support.
inputting my product ID for a retail copy (Not OEM), microsoft help and support states, "No charge support is not available from Microsoft.
The product ID indicates that this product may be supported by your computer manufacturer. Contact your computer manufacturer for support or select a different support option below."
If anyone is interested the problem i'm contacting help and support regarding is you cannot send your bitlocker recovery password or EFS certificate to the bitlocker website via the control panel utility.
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May 1, 2008
Microsoft says they will give support during "warranty period"- I opened a support request and after a few basic suggestions Microsft is now not responding to my requests for assistance. I last heard from their "escalation engineer" on 4/22 and today is May 1; I've sent him thee emails and he has not responded. Their basic suggestions- "make sure the phone line is plugged into the fax modem" and "try a reinstall-in-place" -solved nothing. I'm basically getting to understand it is a problem with RPC Server permissions, somehting I've found myself in the Microsoft Newsgroup and the Knowledge Base. And if I could find it, I gotta wonder why the Microsoft "support professional" couldn't suggest it.
I paid $360 for Vista- and they are not answering my support emails. This is BAD SERVICE. Nobody cares. My home PC is Vista, but I sure as hell am not going to use Vista for my corporation. That's right, I run a business. And this little episode is going to ensure that my staff and I work to move EVERYTHING to Open Source platforms; I've NEVER had this kind of trouble getting a Linux issue resolved- and my copy of Ubuntu was FREE as opposed to the $360 I paid for Vista!
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Oct 31, 2009
Microsoft Answers is a place for consumers to easily find and share information contributed by peers, technical enthusiasts, Microsoft Most Valuable Professionals and customer support experts. Real people provide real answers to help you get the most from your software.
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Nov 16, 2008
In August IE8 Beta 2 was released in English, German, Japanese, and Simplified Chinese, and in September Microsoft released support for 21 more languages. Microsoft officially set the deadline for the final version for later this year, and left it at that. We noted in September that, according to the IE8 Beta 2 support page, prerelease versions of IE8 would no longer be supported come November 1, 2008, suggesting that the final version would arrive this month. We've noticed, however, that this date has been recently changed to December 31: Free unlimited installation and usage support is available for Internet Explorer 8 pre-released versions, but only for North America English customers. This support for Internet Explorer 8 pre-released versions is valid until December 31st, 2008. Full Story: IE8 delayed? Microsoft extends support cutoff for IE8 betas
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Aug 3, 2009
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Apr 9, 2009
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Jul 8, 2008
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Little problem here with Help and Support. When click Start Orb and then Help and Support nothing happens. Using Windows Vista Premium 32 bit. Anyone have a solution for this problem?
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May 18, 2008
When I open Windows Help and Support it no longer goes to the home page and I get a message in the Help and Support Window stating: "This content under construction We were unable to retrieve the requested topic."
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